MM
Martin M.
Principal Systems Engineer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"CCO Online is best :-)"
5/5
What do you like best about servicePath CPQ +?

I like on CPQ:

- that we could implement all of our requirements without any coding

- It's all about customization

- We could implement also complex workflows

- Calculators and Rules

- easy user handling Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

- Importing of Vendor data is a little complicated

- the handling of report generation into Excel

- Scaling of the GUI within the browser is not ideal Review collected by and hosted on G2.com.

Scott E.
SE
Scott E.
Chief Executive Officer
Mid-Market (51-1000 emp.)
"Light years ahead of the competition"
5/5
What do you like best about servicePath CPQ +?

The margin analysis ability to empower sales. This function saves our team a lot of time which enables more focus on closing deals. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

Should be more Sales focused and less product manager focused. Better web based quoting and signature capabilities would be suggested. Review collected by and hosted on G2.com.

KW
Kirsty W.
Sales Operations Manager
Mid-Market (51-1000 emp.)
"Much improved quote process"
4/5
What do you like best about servicePath CPQ +?

As a company we have a broad range of products and services to offer and utilising servicePath CPQ has allowed us to dramatically improve the professionalism of our quotes, not only in the professional output but in the speed to quote and the consistency. In addition is has allowed us to improve our sales process governance and sign off processes by only allowing approved quotes to be formally generated. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

I would say the support we have received has been great and allowed us to be more agile but there have been a couple of limitations within the platform that are in development that have created problems or delays which has meant on a small number of occasions we have had to bypass process. The team are however very reactive and any issues resolved quickly.

It may have been beneficial to have a greater number of training hours in the initial implementation stages. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"servicePath Recommendation"
5/5
What do you like best about servicePath CPQ +?

Taking a complex quoting environment and simplifying the process. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

There is nothing to dislike with the product offering Review collected by and hosted on G2.com.

CR
Colin R.
Head of Products & Services
Mid-Market (51-1000 emp.)
"A flexible CPQ tool backed by a responsive provider"
4.5/5
What do you like best about servicePath CPQ +?

ServicePath has replaced our in-house CPQ tool, it provides a consistent, scalable, reliable platform for us to continue expanding our offerings while at the same time providing a simple, easy-to-use interface for our Sales and Pre-Sales teams to configure our products and services, across the multitude of options and customisations available. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

When onboarding any new tool there are inevitable challenges to adoption and changes that have to be made to our standard ways of working. While we've seen fast and deep adoption of ServicePath, there was an initial period of time required for our Product team to fully understand the concepts and practices used within the tool and to adjust our approach to fit. Review collected by and hosted on G2.com.

Jessica W.
JW
Jessica W.
Product Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"ServicePath have greatly improved our business operations"
4/5
What do you like best about servicePath CPQ +?

Since selecting ServicePath as our CPQ tool of choice we have been working very tightly with the team and they have supported us throughout, sparing no attention to detail. The agility of the team is fantastic when it comes to working with them on new developments and the integration into Salesforce has transformed the way in which our sales teams generate quotes, saving them lots of time each day. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

When we kicked off the project, the Product team were asked to complete the templates for the product feeds into the system without having seen how they work in the system so it felt like we were a bit blind at the time and that the initial phase took us longer than it could have done. Review collected by and hosted on G2.com.

Ricardo S.
RS
Ricardo S.
CPQ (Configure Price Quote) Business Analyst
Information Technology and Services
Enterprise (> 1000 emp.)
"Great Growing CPQ Tool"
3.5/5
What do you like best about servicePath CPQ +?

servicePath is the ideal CPQ tool for any business in the Managed Services market. It is absolutely tailored for that market and provides great basic functionality out of the box that would have to otherwise be customised in a more generic-type CPQ tool for day-to-day product management and quotation. In a market potentially now saturated with CPQ offerings (most of them trying to be one-size fits all), focusing on particular markets and their required functionality as a standard is a clever way to stand out and make a difference. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

The flip side to building a tool which is market-specific is how it can potentially limit its use (or make it more onerous) for markets other than those it's focused on. Also, as a relatively young product still, patience is a must as the tool grows in maturity. It's great to be part of the road-map journey, being able to take part and influence it, but on the other hand you are having to work with some basic functionality that still requires some improvement or that is still missing (albeit with a view to be implemented). Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"Best experience ever!"
4.5/5
What do you like best about servicePath CPQ +?

servicePath, a configure, price and quote (CPQ) platform is a great way to get your quotes. It is very fast and efficient, easy to use and can be done within just a few minutes! This is the solution to all your problems! Definately recommend. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

There is not a lot i can so that i dislike about this software if i am being very honest. It is such a great tool to use and so easy to learn. My only issue would be why didnt i see it earlier!! Review collected by and hosted on G2.com.

Ebrahim S.
ES
Ebrahim S.
Associate Sales Engineer Analyst
Enterprise (> 1000 emp.)
"Great people running a Game-changing CPQ product."
5/5
What do you like best about servicePath CPQ +?

The intuitive CPQ software, that makes it easy for administrators to manage and configure products with little or know programming background.

The Support team that is very helpful and understanding of priority situations, they offer their time and expertise to help you achieve your organizational objectives. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

Some of the features are not advertised enough by ServicePath, some of which would save a lot of time for the users. Review collected by and hosted on G2.com.

NH
Neil H.
Enterprise (> 1000 emp.)
"There isn't a CPQ tool better for Service Providers"
5/5
What do you like best about servicePath CPQ +?

As a product manager what do I love about CPQ? it gives me the power to define the boundaries that our sellers can sell within for products that I develop. There aren't many tools on the market that puts this power so easily in the hands of product managers, particularly focused on the Service provider verticle.

servicePath is also a tool that looks to solve the service provider quote to cash problem with a team who have industry knowledge within that area. This is what I like about servicePath, their product and their team. They are always willing to help and challenge your thinking to help you make a better packaged product. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

There are minor tweaks to UI that I would like to see but it seems like every time we get a release they are either solved or its been implemented in a better way. Overall there isn't much I don't like about their product. Review collected by and hosted on G2.com.