KC

Katrina C.

Transformation and Innovation Director

Mid-Market (51-1000 emp.)

4/22/2020

"ServicePath - essential for our business"

5/5

What do you like best about servicePath CPQ +?

Centralised quoting with the ability to track versions and clone quotes, easy for sales to use and collaborate

Cost and pricing models all in one place - no complex excel spreadsheets

Product Managers find it easy to build out services and configure complex solutions. We can take new products to market quickly and have a better understanding of margins.

Good funtionality for complex offerings and customer specific requirements - public sector and commerical customers

Simple workflow and approval process

Ease of integration with Salesforce.com

The servicePath team were very supportive during the implementation Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

There is so much functionality that we dont use it all. Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

We had lots of different excel spreadsheets with pricing and cost models - servicepath has replaced these and simplified the process, we can now take new products to market much nore quickly and have a better understanding of pricing.

The pre confidured products have simplified solution selling for the sales teams, they are less reliant on technical presales. This has also improved the time it takes to get a complex quote out to the customer - reduced by days.

Customers with specific requirements and terms are better managed and tracked. Review collected by and hosted on G2.com.

KT

Kerry T.

Enterprise (> 1000 emp.)

4/16/2020

"ServicePath CPQ - helping to reduce time consuming tasks and creating more effeciences."

5/5

What do you like best about servicePath CPQ +?

Speed to quote, business rules & governance Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

Configured products which are complex in design Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

Our main focus when implementing ServicePath was to streamline our internal quoting and order processes. We wanted a tool where we could centralise all our solutions and services in one place. We also wanted to be able to create more efficiencies within the business, to minimise touch points, simplify workstreams and to reduce costs.

Moving away from the legacy "spread sheet" way of creating customer quotes has been a game changer. By loading our cost models into ServicePath and building configured products we have empowered our Sales Teams to quickly and efficiently create quotes. The business rules functionality has allowed us create automated and bespoke rules for compliance and governance with little room for "user error". As ServicePath continues to evolve we are looking forward to the new updates, features and funtionality it will bring. Review collected by and hosted on G2.com.

JF

Josh F.

Senior Product Marketing Manager

Mid-Market (51-1000 emp.)

8/25/2017

"Intuitive, easy to use, and saved us so much time and improved efficiency immensely."

5/5

What do you like best about servicePath CPQ +?

How easy the product is to use, how easy it is to setup cost structures, how easy it use to setup templates, how easy it is to apply discount policies, how easy it is to change pricing. How easy it is to setup approval workflows, and see P&L reporting. All around I loved this solution as it made my day to day management of products and services so much easier, and so much more efficient. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

There are some user experience enhancements they could make, to make things a bit more intuitive. These are by far not show stoppers by any means and could simply be my own opinion and bias on how some things should be. Great Product overall, nothing I really dislike about it. Review collected by and hosted on G2.com.

Recommendations to others considering servicePath CPQ +:

You wil not find a better solution and a better company to work with. Solution is fantastic but the serice you receive is even better! Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

improve consistency in our proposals and quotes. Remove the manual nature of quote and proposal production. Speed up time and improved efficiency in price creation, and management of new and existing products/services as it relates to costs, margins, P&L tracking, discounting, approval flows. As all of this as being done manually and through spreadsheets previously. We had a lot of inconsistencies Review collected by and hosted on G2.com.

LS

Liz S.

Enterprise (> 1000 emp.)

4/2/2020

"Exceptional CPQ tool with excellent support"

5/5

What do you like best about servicePath CPQ +?

The servicePath toolset is highly configurable which enables our Product Management team to quickly create complex configured solutions. The quote output is very clear, again configurable to display how we require it to look and we make use of different templates for different customer needs.

It has a user friendly interface seamless from within Sales Force to guide our sales community. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

No specific dislikes, if I need help understanding how to do something the servicePath support team is very responsive. Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

We have consolidated tools and simplified our processes to make quoting and ordering easier.

servicePath also have a high level of engagement with our team and wider business support to understand our processes, what we need to achieve and are proactive in recommending a route to accomplish desired outcomes. Review collected by and hosted on G2.com.

ES

Ebrahim S.

Associate Sales Engineer Analyst

Enterprise (> 1000 emp.)

11/26/2019

"Continuously improving Product with guaranteed backward compatibility."

5/5

What do you like best about servicePath CPQ +?

I really appreciate the continuous updates and releases we get from the product developers, without breaking our current modules or causing downtime. The support individuals that respond swiftly, whether it's a platform inconvenience or request for development guidance which they manage to provide in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

The priorities on the list of coming features, some of them might be more complicated (Consume a lot of resources) and are of less importance to me (personal opinion) than other simpler features that would consume less resources (that might be of no importance to other customers but are important to me). Review collected by and hosted on G2.com.

Recommendations to others considering servicePath CPQ +:

Do not create several instances of ServicePath CPQ, but rather create organizations in one instance. Organizations can provide sufficient segregation between your key partners. Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

We are solving many problems with ServicePath CPQ, we are creating tailored Configurations & Pricing schemes for our key Partners, even tailored sizing tools for them to use and initiate conversations with their customers about our products, before they refer to us. this saves both parties a lot of time and effort. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/9/2020

"Excellent CPQ tool"

4.5/5

What do you like best about servicePath CPQ +?

Service Path has enabled us to standardise and speed up the quoting process and will replace a range of legacy systems. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

Such a powerful tool, it takes a while to learn how to use all the various features Review collected by and hosted on G2.com.

Recommendations to others considering servicePath CPQ +:

Definitely worth serious consideration as the CPQ tool to choose Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

ServicePath is enabling us to standardise our quoting process across a broad portfolio and ensure consistency and control. This will save save time in quoting and also in order processing and delivery. Review collected by and hosted on G2.com.

EI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/6/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"CPQ for service providers & those that want to benefit most from CPQ"

5/5

What do you like best about servicePath CPQ +?

Strong portfolio management capability including unique ability to cost model manage along with power of configuration engine for guided selling of complex offerings and the ability to easily design quotes in context of clients businesses. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

Can take some time to reproduce very complex spreadsheets but worth it in the end. Review collected by and hosted on G2.com.

Recommendations to others considering servicePath CPQ +:

If you provide a wide variety of products and services, including running one or more complex spreadsheets and want to better enable your workforce to be more effective would highly recommend servicePath. Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

Ability to best enable sales and pre-sales architects, unburdening and enabling to focus on improving client engagement and ultimately grow more revenue. Also enable product managers to better serve sales and be more effective in their role. Review collected by and hosted on G2.com.

UC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

9/10/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"ServicePath CPQ"

5/5

What do you like best about servicePath CPQ +?

Having access to the vendor catalogues makes pricing and quoting customers, effortless Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

Budgetary quotes contain more information than the approved quotes Review collected by and hosted on G2.com.

RS

Robert S.

Mid-Market (51-1000 emp.)

4/1/2020

"Excellent in all ways"

4.5/5

What do you like best about servicePath CPQ +?

The custom abilities that can be done and the level of integration is second to none. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

At the moment we do not see any downsides and it meets all the needs as well as support Review collected by and hosted on G2.com.

Recommendations to others considering servicePath CPQ +:

I would suggest to fully examine it and don't be afraid to test new areas. It may give you ideas for the business and process changes to drive additional benefits not originally thought of. Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

There are numerous partners that can be integrated with up-to-date pricing for each. Reduces a ton of time in manual updates. Review collected by and hosted on G2.com.

RB

Richard B.

Head of Product

Information Technology and Services

Enterprise (> 1000 emp.)

11/27/2019

"Consistent and consolidated tooling"

4.5/5

What do you like best about servicePath CPQ +?

Gaining access to the tool via Salesforce means the users have a familiar entry point. Passing the data between salesfroce and service path automatically is a huge benefit. Review collected by and hosted on G2.com.

What do you dislike about servicePath CPQ +?

The tool is highly configurable. this is a strenght and a weakness. For new users it can feel overwhealming when starting out. We have also had to implement a common way of working accross the team so as not to complicate the way we use the system further. Maybe a more wizard driven approach for some things would help speed up product setup Review collected by and hosted on G2.com.

Recommendations to others considering servicePath CPQ +:

Make sure you understand your business process, have an assigned project manager, have a clear view of how you want data to flow and get training from ServicePath. Review collected by and hosted on G2.com.

What problems is servicePath CPQ + solving and how is that benefiting you?

We have been able to reduce and remove multiple different pricing tools and processes and drive towards a single process for all our pricing. this obvioulsy means we can have a more consistent and accurate process Review collected by and hosted on G2.com.