Support is very friendly and its easy to use Review collected by and hosted on G2.com.

Sometimes you have to make specific fixes but its support always helps to get the changes done Review collected by and hosted on G2.com.

It delivers fully against our primary aims of speed, accuracy and consistency.

Linkage to CRM and bi-directional integration is very good.

The platform has a lot of capability inbuilt which means you have options around how it can fully utilised.

Continuous evolution and roadmap of the platform.

It allows us to easily manage the governance and approvals of customer quotes. Review collected by and hosted on G2.com.

Self serve is a challenge because of the complexity of the platform and due to a lack of documentation and user guides.

Data produced by the CPQ generally needs to be exported out of the platform to manipulate or customise.

Customisation is limited. Review collected by and hosted on G2.com.

ServicePath CPQ excels in its customisation options and flexibilty to our business needs. Review collected by and hosted on G2.com.

Initial setup and customisation to business processes requires a thoughtful approach. Review collected by and hosted on G2.com.

servicePath CPQ greatly improves the process for achieving pricing. Productivity increases with the ability to create complex configuration rules that deliver fast and consistent results. Review collected by and hosted on G2.com.

As you increase the complexity of the API calls, you will need an experienced programer. Review collected by and hosted on G2.com.

Our team will no longer need to hard wire and VPN in order to process quotes and estimates - this is huge. The interface will save our project management team an enormous amount of time as we can make changes quickly and efficiently. I also anticipate a reduction in (human) errors as we are drastically reducing the quantity of manual entries required. The platform is also helping us transition from an email driven approval flow to something more system based - this will not only help alleviate our email burden but allow for better document management. Review collected by and hosted on G2.com.

We have a complex business and some of the sync issues with our other systems have taken some time to resolve. We deal with a wide variety of local tax laws that are difficult to capture within the constraints of the platform - we have captured about 90% but there are still holes that I'm not sure we will be able to resolve. The approval and alert system we have in place also has room for improvement, which will be worked and I'm fairly confident we will get where we need to be. Although I am not the administrator, it seems like our improvement and bugs can take a long time to deploy. We have been in soft-launch mode for 9 months. Review collected by and hosted on G2.com.

ServicePath has made quoting and processing orders within out business more streamlined as it is very intuitive and easy to adopt. Review collected by and hosted on G2.com.

I have none of real note, however would like to see if we could have most popular products listed at the top as opposed to a search and filter function. Review collected by and hosted on G2.com.

I feel the most beneficial aspect is the integration with SF.com making everything you need for quoting a customer accessible through one platform and viewable by all. Review collected by and hosted on G2.com.

It can sometimes be unintuitive and it can cause delays if we require an amendment to a SKU or addition of a new SKU by a Product Manager, meaning delays on quoting customers at times. Review collected by and hosted on G2.com.

I find that the program is easy to use and great for ensuring all aspects of our service offerings are available. I specifically like the 'clone' quote tool which enables you to re-quote for another term without having to start all over again. Review collected by and hosted on G2.com.

Sometimes I feel that there are lot of steps to carry out to perform basic actions but this is due to me being a relatively new user and the more I get used to the program the easier I feel it will become. Review collected by and hosted on G2.com.

One single platform through salesforce which is easy to access. Centralised quoting tool and easy to track versions of quotes. Costs built in and has the option for rate cards for bespoke pricing. Service path are always very helpful with any queries. Good functionality for complex pricing and offerings and customer specific requirements. It is great to manage portfolios is broken down well, from a sales point of view the customer facing outputs are clearer and better to present. Review collected by and hosted on G2.com.

Not much to dislike, as mentioned service path are very helpful with issues that arise Review collected by and hosted on G2.com.

The ability to create quotes for multiple portfolio options, the ability to clone quotes, and the ability to generate an order form Review collected by and hosted on G2.com.

the inability to clone or copy a quote to another opportunity on salesforce Review collected by and hosted on G2.com.