I like how ServiceNow Workflow Data Fabric allows for a deeper dive to understand where processes might be failing and how they can be improved. This capability is great for reporting to teams or the C-suite to enhance the customer experience. It helps us move past just looking at timelines of tickets to really understand why a ticket is moving between support teams and what information could be useful for the customer from the start, avoiding unnecessary back-and-forth. Also, it was very easy to get the product installed and set up our first project. Review collected by and hosted on G2.com.

I could use examples of what breakouts are best for certain scenarios and it would be nice if the product shipped with a few improvements already installed as examples. If not preloaded in the product, at least a document on the Success website for building out improvements such as MTTR, Customer Satisfaction, etc. Review collected by and hosted on G2.com.

ServiceNow Workflow Data Fabric is a reliable and easy-to-use tool for data modeling and data integration. The platform also connects well with other systems, so it becomes easier to build and manage workflows. It also supports automation and real-time data updates, which is another good thing about the tool. Review collected by and hosted on G2.com.

Sometimes, performance can slow down when working with large amounts of data or complex workflows. Overall, the platform is powerful; improving ease of use and learning support would make it even better. Review collected by and hosted on G2.com.

The most helpful is it's ability to unify and operationalize data across organisation in real time.It provides single layer with connected data that easily helps in decision making. Upsides are connecting multiple data sources into one platform for workflows and AI, faster integration with minimal efforts, real time data access etc. Review collected by and hosted on G2.com.

UI for non technical users are slightly difficult to understand. Pricing is also challenging for small organisations. Advanced capabilities are present in only high tier packages which costs more. Review collected by and hosted on G2.com.

Good integrations should feel invisible, and for the most part, these do. Unusual or uncommon data is now so easy to spot, even when I’m not actively looking for it. I’m genuinely relieved that I no longer have to worry about where the data lives, because I can finally rely on it. Review collected by and hosted on G2.com.

I have no complaints about this platform so far. Review collected by and hosted on G2.com.

It feels good to know that the integrations have genuinely reduced the need to manually combine information. Our data stays consistent across all workflows instead of being fragmented, which makes everything much easier to manage day-to-day. I’m also happy with how efficiently it performs and provides reliable services. Review collected by and hosted on G2.com.

Initial implementation of the platform depends completely on the data quality. Structured data won’t take much, but scattered data may take longer. Review collected by and hosted on G2.com.

I use ServiceNow Workflow Data Fabric to help analyze and create new request forms and flows in our space. It provides visibility when creating workflows and figuring out how to better service our stakeholders. I also find it useful for updating or changing workflows based on data we've received and feedback. I like the notifications and alert management features, as they allow us to best place notifications and create workflows that trigger at the right time for the right people. Plus, the initial setup was pretty seamless, which I appreciated. Review collected by and hosted on G2.com.

The learning curve at first was a bit for me personally but once I began using it, it was easy. Review collected by and hosted on G2.com.

I love seeing the results with ServiceNow Workflow, especially how it reduces the overhead from about 10 hours a week to just 10 minutes per week for problem coordinators. It's very easy and straightforward to use, which means I can have more people developing and achieve faster time to solutions. The initial setup was the easiest. Review collected by and hosted on G2.com.

Honestly at this point it is more getting us to learn all the features. There are so many ways to build something; it is a question of how we learn, get experience and incorporate that back in. Maybe a training that uses AI to test knowledge and create a 'next skills' tailored to a particular person? Review collected by and hosted on G2.com.

‎One of the best features is its ability to process data directly from the original source instead of moving large amounts of information. This speeds up report generation and improves overall performance. Review collected by and hosted on G2.com.

While the platform relies heavily on a complex architecture, there’s genuinely nothing I dislike about its pricing structure in particular. Review collected by and hosted on G2.com.

What stands out most about ServiceNow Workflow Data Fabric is its ability to connect and unify data across multiple systems in real time without heavy duplication or complex integrations. It makes it easier to access trusted data within workflows, which improves automation accuracy and decision-making. Review collected by and hosted on G2.com.

One drawback is that it can be complex to design and govern properly, especially in large environments with many data sources. It also requires strong data management practices to ensure consistency and performance at scale. Review collected by and hosted on G2.com.

I love to run heavy analytical queries without slowing down my operational databases or interrupting everyday work. The platform also uses AI intelligence to recognize source schema changes automatically. Its overall performance has been consistently reliable. Review collected by and hosted on G2.com.

One drawback is that troubleshooting can get challenging when using attribute-based access control across multiple data sources. Although the feature is valuable for security, tracking down permission-related issues can sometimes take longer than I expect. Review collected by and hosted on G2.com.