What I like best about ServiceNow Workflow Data Fabric is that it unifies access to data across silos in real time using a zero-copy architecture, so you can connect directly to sources like Snowflake or SharePoint without duplicating or moving data. Powered by the high-performance RaptorDB Pro engine, it delivers lightning-fast transactions and analytics, while the semantic knowledge graph adds context so AI agents and workflows act intelligently, not just reactively. This combination reduces integration costs, improves efficiency, and empowers organizations to make smarter, faster, and more resilient data-driven decisions. Review collected by and hosted on G2.com.

One challenge with ServiceNow Workflow Data Fabric is that, while powerful, it can feel complex to implement and manage—especially for organizations new to ServiceNow or without strong data governance in place. The zero-copy architecture, while efficient, still requires careful setup of connectors and permissions, and performance may vary depending on the external systems integrated. Licensing and costs can also be a concern, since advanced capabilities like Workflow Data Fabric are often bundled into higher-tier ServiceNow packages, which may not be affordable for smaller organizations. Finally, because the technology is relatively new and evolving, documentation, best practices, and community expertise are still limited compared to more mature data integration tools. Review collected by and hosted on G2.com.

ServiceNow Workflow Data Fabric stands out for its ability to unify data from multiple systems and make it readily available within workflows. It eliminates silos, enabling real-time insights and faster automation without heavy integrations. The low/no-code approach empowers both developers and business users to build smarter, connected processes at scale. Review collected by and hosted on G2.com.

Nothing to be mentioned about dislike! But sometimes faced workflow issue, which occurred rarely. Review collected by and hosted on G2.com.

All zero copy connections in one place.. Review collected by and hosted on G2.com.

Nothing. It looks great and easy to work Review collected by and hosted on G2.com.

ServiceNow Workflow Data Fabric revolutionizes enterprise data management by seamlessly connecting diverse data sources, fueling AI-driven workflows, and automating processes with real-time, secure access. Supporting over 100 integrations, it reduces costs by up to 70% and boosts productivity across IT, HR, and operations. Despite a complex initial setup, its scalability, governance, and AI capabilities make it a top choice for businesses aiming to break data silos and drive innovation. Highly recommended for enterprises embracing AI and automation. Review collected by and hosted on G2.com.

Complex initial setup and a steep learning curve for new users can slow adoption, while licensing costs may challenge smaller businesses. Review collected by and hosted on G2.com.

Its biggest strength is how it connects and orchestrates data across systems in real time, letting workflows run seamlessly without duplicating or moving data. Review collected by and hosted on G2.com.

The main drawback is setup and governance complexity-it can be challenging to configure, manage data sources, and control access effectively across multiple systems. Review collected by and hosted on G2.com.

I appreciate the seamless integration and native fit of ServiceNow Workflow Data Fabric within the ServiceNow ecosystem, which enhances automation, reporting, and user experience. Its unified data model eliminates data silos and provides real-time data flow across workflows, significantly improving decision-making, enabling efficient cross-department processes, and delivering a clear return on investment. The system's low-code data transformation and prebuilt connectors allow for easy setup and management, while its security features ensure trustworthy data sharing. Review collected by and hosted on G2.com.

I find that ServiceNow Workflow Data Fabric lacks out-of-the-box connectors for niche or industry-specific systems, which means that connecting to less common tools still requires custom development or third-party middleware. This limitation extends the onboarding time and increases the complexity of integration processes. For example, integrating our Lab Information Management System (LIMS) into ServiceNow requires custom API work, which could be streamlined with a pre-built connector. Additionally, during initial data synchronization with large datasets, performance trends lower than expected, posing challenges. The setup process also revealed data quality issues, such as inconsistencies, duplicates, and outdated records, which needed addressing. Furthermore, change management has been a challenge, as some teams were resistant to transitioning from their familiar tools to using this new system. Review collected by and hosted on G2.com.

Wide variety of supported connection types: streaming, API, zero copy, etc. Implementation of integrations is straightforward and simple (but limited). Review collected by and hosted on G2.com.

Data transformation capabilities (think ETL) are limited. Often necessitates a middle layer between Service Now and the sources of record. Review collected by and hosted on G2.com.

I find the ServiceNow Workflow Data Fabric incredibly user-friendly, particularly its intuitive interface which makes navigating tasks effortless. The AI-based management features are highly beneficial, enhancing both efficiency and ease of use. I appreciate the task management capabilities, alongside the helpful alerts and notifications that keep us organized. Integration with our existing phone system has streamlined our task management and ticket generation process significantly. Review collected by and hosted on G2.com.

I find the process of navigating through different options and settings somewhat cumbersome. While the task management features are fine, setting up other aspects or finding specific settings in the interface can be challenging. I wish the UI features were enhanced to facilitate easier navigation and usability. Review collected by and hosted on G2.com.

From my experience, what I like best about ServiceNow Workflow Data Fabric is how it connects data from different sources and presents it in one place. It makes workflows easier to manage, reduces the back-and-forth between systems, and helps in making quicker, more informed decisions. For me, the real value is the visibility it creates across processes without needing heavy integrations. Review collected by and hosted on G2.com.

The cost can be a barrier for startups or smaller teams that may not need the full enterprise-level capabilities. Review collected by and hosted on G2.com.

I like the fact that the architecture of Servicenow remains simple. It's good to have a methodology that's just 3 phased but does such a big and complex task of handling so much of data. The input into transformation into output shows great understanding of core fundamentals to make it work and to make it work so smoothly. Review collected by and hosted on G2.com.

Actually there's nothing to point out except maybe the fact that a workflow creation can be a bit cumbersome at times with a process that's rightfully long in every logical sense. Review collected by and hosted on G2.com.