---
title: ServiceNow Telecommunications Service Operations Management Reviews
meta_title: 'ServiceNow Telecommunications Service Operations Management Reviews 2026:
  Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceNow Telecommunications Service Operations Management works for a
  business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-02-12'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# ServiceNow Telecommunications Service Operations Management Reviews
**Vendor:** ServiceNow  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About ServiceNow Telecommunications Service Operations Management
Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.




## ServiceNow Telecommunications Service Operations Management Reviews
  ### 1. ServiceNow TSOM with the salvage !

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sunny A. |  Consultant ServiceNow, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2022

**What do you like best about ServiceNow Telecommunications Service Operations Management?**

Identify and resolve issues rapidly. Likewise, it permits my clients with self-administration devices to learn, make changes, and investigate issues all alone. Automate and improve functional work processes with AIOps and AI to drive association-wide efficiencies and minimal costs.

**What do you dislike about ServiceNow Telecommunications Service Operations Management?**

Nothing so far. I can say with trust it is the best right now in the market.

**What problems is ServiceNow Telecommunications Service Operations Management solving and how is that benefiting you?**

It helps me coordinate with existing observing apparatuses to improve on activities and gives a start-to-finish administration view across innovation areas. It reduces my time taking for management.



- [View ServiceNow Telecommunications Service Operations Management pricing details and edition comparison](https://www.g2.com/products/servicenow-telecommunications-service-operations-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-02+09%3A24%3A58+-0500&secure%5Bsession_id%5D=013d78eb-c58f-46f7-971f-dc56588a0540&secure%5Btoken%5D=1d825868c9c96912519ee45c08bf03ac49b94c82dedd49349d1bf0ee2633f12a&format=llm_user)

## ServiceNow Telecommunications Service Operations Management Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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