---
title: ServiceNow Telecommunications Service Management Reviews
meta_title: 'ServiceNow Telecommunications Service Management Reviews 2026: Details,
  Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceNow Telecommunications Service Management works for a business like
  yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# ServiceNow Telecommunications Service Management Reviews
**Vendor:** ServiceNow  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About ServiceNow Telecommunications Service Management
Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.



## ServiceNow Telecommunications Service Management Pros & Cons
**What users like:**

- Users value the **seamless customer communication** in ServiceNow TSM, streamlining issue resolution through an integrated platform. (1 reviews)
- Users value the **centralized support** of ServiceNow TSM, enabling efficient resolution of customer issues across platforms. (1 reviews)

## ServiceNow Telecommunications Service Management Reviews
  ### 1. Unified Platform for End-to-End Operations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ranjith Kumar P. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about ServiceNow Telecommunications Service Management?**

TSM connects with most network operations and field service agents on a single platform to resolve customer issues.

**What do you dislike about ServiceNow Telecommunications Service Management?**

User experience needs more improvement for mobile/IPad experiences

**What problems is ServiceNow Telecommunications Service Management solving and how is that benefiting you?**

Unified experience and customer service experience

  ### 2. Excellent tool for business management

**Rating:** 4.5/5.0 stars

**Reviewed by:** PRANAV S. | Head - PMO - Managed Detection and Response Group, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2022

**What do you like best about ServiceNow Telecommunications Service Management?**

In professional business environments, servicenow is one of the best tools and helps in proper consolidation of telecommunications data

**What do you dislike about ServiceNow Telecommunications Service Management?**

Nothing to highlight really. Does a great job.

**What problems is ServiceNow Telecommunications Service Management solving and how is that benefiting you?**

API call based integration and customisations help integration with other applications in business



- [View ServiceNow Telecommunications Service Management pricing details and edition comparison](https://www.g2.com/products/servicenow-telecommunications-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A16%3A26+-0500&secure%5Bsession_id%5D=f569889b-fd20-4271-8cec-790a1509df3c&secure%5Btoken%5D=82401ca1ffb660647b720ccdda4bd26a6c830451eeb7469d16641a8b38a0de42&format=llm_user)

## ServiceNow Telecommunications Service Management Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top ServiceNow Telecommunications Service Management Alternatives
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,057 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,568 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,472 reviews)