I implemented ServiceNow Strategic Portfolio Management to improve efficiency in project planning, optimize resources, and increase agility for stronger overall project performance. In my experience, it works very well for both roadmap planning and resource planning, and it also supports faster product releases. Features such as portfolio planning, which help align work across the company, are especially valuable for large organizations with multi-department hierarchies. These capabilities are key for setting goals, building roadmaps, and evaluating portfolio progress over time. I also found the initial setup straightforward, thanks to the out-of-the-box ServiceNow plugins. The user interface is easy to access through the strategic planning workspace, which is very helpful for platform owners and other functional leads. Review collected by and hosted on G2.com.

The Now Assist for SPM still feels very basic from a generative standpoint, mainly summarizing projects and automatically creating demands. I think it could be embedded into other key SPM areas to further reduce manual work and make the overall experience more efficient. ServiceNow should bring more agentic AI capabilities to strengthen and improve SPM features. There also seem to be limited OOB integration opportunities since SPM is fairly unique, but it would still be helpful if it could integrate better with ServiceNow spokes. Review collected by and hosted on G2.com.

What stands out most about ServiceNow Strategic Portfolio Management is how it forces organisations to connect high-level strategy to the actual work being funded and delivered, rather than letting projects drift based on politics or noise. It gives leadership a clear, data-driven view of priorities, costs, risks, and outcomes in one place, which makes it far easier to justify decisions, cut low-value initiatives, and redirect resources to what genuinely supports business goals. Instead of juggling spreadsheets and slide decks, it creates a structured, transparent way to plan, track, and adjust investments so strategy stops being a slogan and starts shaping real execution. Review collected by and hosted on G2.com.

What tends to frustrate people about ServiceNow Strategic Portfolio Management is that it’s powerful but heavy — you don’t just switch it on and magically get value. It requires strong governance, clean data, and disciplined processes, otherwise it turns into an expensive reporting tool that nobody trusts. The setup can be complex, the terminology isn’t always intuitive for non-PMO users, and if leadership isn’t committed to actually using the insights, teams end up feeding the system without seeing real decisions change. In short, it works well when the organisation is mature and aligned, but in messy environments it can feel like overkill and extra admin rather than a strategic enabler. Review collected by and hosted on G2.com.

I like ServiceNow Strategic Portfolio Management for its ability to bring all our stakeholders together and reduce redundancy by merging multiple forms. I appreciate its alerts, customized notifications, and multiple field mapping options, which are crucial in our centralized intake governance process. These features help ensure that the right teams are alerted, and the right reminders are sent at the right time, which reduces the need for manual intervention. Review collected by and hosted on G2.com.

I believe the Agile module has issues with some customization and integration with Azure DevOps. Review collected by and hosted on G2.com.

I like that with ServiceNow Strategic Portfolio Management, I can review the entire project portfolio at a high level, which includes all processes from demand management throughout the project phases. This is important as it helps provide insights and analytics, crucial for reporting to leadership when all accurate data is added. I also appreciate the aspects related to costs. Review collected by and hosted on G2.com.

Its more internal alignment on the resource management side of things. Review collected by and hosted on G2.com.

It helped me align my goals with my real projects and adapt the Agile method to project and resource management. It’s a great tool, and the best part is that it’s AI-driven. Review collected by and hosted on G2.com.

It’s complex and requires a lot of time to understand and get used to. Basically, new users need proper training, which can sometimes be difficult for the organisation to provide, and as a result it often gets skipped and the tool doesn’t end up being used. Review collected by and hosted on G2.com.

I love how comprehensive ServiceNow Strategic Portfolio Management is, with literally endless configurable fields to include every detail about a project. I also love the handy visualizations and reports that help me understand information about the organization at a glance. The 'roles' feature is awesome for applying granular permissions to all of the employees at the company. Everyone can see what they need to do their job and nothing more. Review collected by and hosted on G2.com.

I find the UI a bit clunky, and sometimes workflows are hard to understand and complete. The amount of information presented can be overwhelming. Simpler default views would be beneficial since many landing pages were massive and complicated. Review collected by and hosted on G2.com.

I like that ServiceNow Strategic Portfolio Management helps us keep visibility within our platform on ongoing projects. I also appreciate the ability to integrate projects with changes as we can track project-related changes all in one place. Additionally, the customization on changes is a valuable feature that enhances our tracking capabilities. The initial setup was easy, which I always appreciate. Review collected by and hosted on G2.com.

The workspace feels a little clunky, and I would like better visibility of reporting. Review collected by and hosted on G2.com.

I loved that you can start from an idea, move to demand, and then turn it into a project, which makes it easy to go from exploring to planning to executing. That flow works well for most processes. It also feels similar to some other tools, even when what you’re doing isn’t directly project-related. Review collected by and hosted on G2.com.

The finance and portfolio sections are still an ongoing process for me, and it may simply be something I need to spend more time on. Review collected by and hosted on G2.com.

It’s clearly a very powerful tool but as yet it in underutilised in Arup. We largely use it for the Agile side because we were told Agile couldn’t be obtained separately. Review collected by and hosted on G2.com.

Similar to the above, we don’t use enough of it but one aspect I’d like to see in the lower skus is the roadmapping functionality. Not having that means or project teams find other tools to work with. Review collected by and hosted on G2.com.

I like the tasks hierarchy in ServiceNow Strategic Portfolio Management, especially the top-to-bottom drill-down capability which makes searching easy with the slice-and-dice feature. I also appreciate the metrics and reports, including WOR, MPR, and QBR reviews, which save time and effort for my IT program management. The initial setup was smooth for my team. Review collected by and hosted on G2.com.

I don't like the latency to update group tasks in ServiceNow Strategic Portfolio Management. It takes time, and I feel it could be smoother. Review collected by and hosted on G2.com.