[ Service... Reviews ](https://www.g2.com/products/servicenow-source-to-pay-operations/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-source-to-pay-operations/reviews) # ServiceNow Source-to-Pay Operations Features ##### ## Setup (4) Data Consolidates procurement data from multiple systems such as ERP systems and supply chain suites. Approvals Define rules and workflows that managers can use to approve different kinds of spending. Alignment Align spending across various departments such as procurement and accounting. Real-Time Data Receive data and information in real time Show More ##### ## Performance (18) KPIs Provide standard spend KPIs that can be customized by users. Benchmarks Use historical spend data to create benchmarks per company or department. Forecasting Provide forecasts on future trends that may impact spending performance. Savings Identify savings opportunities per activity, department, or at the company level. Evaluation Allows users to evaluate supplier performance using standard and custom KPIs. Selection Provide features to compare suppliers and choose the best option for various activities. Supplier Risk Management Identify, assess & manage risks that could arise from working with third-party suppliers to protect against disruptions in supply chain Communications Management Record and track all relevant internal and external communications Vendor Master Data Management Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing Workflow Management Create, design and manage workflows for repetitive tasks Document Management Store, manage, and track all electronic documents in a centralized location Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Contact Management Manage, organize, and store contact information Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Inventory Management Track and manage inventory levels to maintain proper supply Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Supplier Management Manage all supplier data and operations Show More ##### ## Management (7) Approval Use criteria to add or remove suppliers to/from approved lists. Communication Manage communications with suppliers on multiple channels such as phone or email. Documents Capture and maintain documents related to suppliers and their products or services. Approval Use criteria to add or remove suppliers to/from approved lists. Communication Manage communications with suppliers on multiple channels such as phone or email. Documents Capture and maintain documents related to suppliers and their products or services. Receipt of Goods Compare goods received with purchase orders and document variations Show More ##### ## Supplier Information (6) Profiles Create and manage supplier profiles that include contact and pricing information. Supplier Qualification The process of assessing potential suppliers based on required credentials, quality standards, etc. Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Profiles Create and manage supplier profiles that include contact and pricing information. Qualifications Identify the services and products provided by suppliers, as well as certifications. History Track history of all interactions and business transactions with suppliers. Show More ##### ## Planning (9) Processes Manage workflows and business processes for procurement. Contracts Provide standard procurement contracts that can be customized. Content Maintain a repository of content such as catalogs and other documents. Requisition Define requisition rules for various types of procurement. Processses Manage workflows and business processes for procurement. Contracts Provide standard procurement contracts that can be customized. Content Maintain a repository of content such as catalogs and other documents. Requisition Define requisition rules for various types of procurement Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Show More ##### ## Execution (8) Sourcing Identify and assess suppliers for different products and services. Purchasing Create and manage purchase orders for products and services. Invoicing Include features for procurement invoicing and e-invoicing. Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Order Management Manage and track customer orders for goods, investments, or any other purchases Sourcing Identify and assess suppliers for different products and services. Purchasing Electronically create and manage purchase orders for products and services. Invoicing Include features for procurement invoicing and e-invoicing. Show More ##### ## Analytics (9) Visibility Improve visibility into procurement activities across the company. Performance Monitor the performance of procurement operations. Spend Analyze procurement spending and identify future trends. Financial Reporting Generate reports to assess the financial performance of an organization Visibility Improve visibility into procurement activities across the company. Performance Monitor the performance of procurement operations Spend Analyze procurement spending and identify future trends. Due Dates Track invoices based on due dates to identify overdue payments KPIs Monitor KPIs such as time to process an invoice or erroneous payments Show More ##### ## Invoice Management (3) Capture Provide features to capture and record invoices, such as import or scanning Supplier Portal Allow suppliers to submit invoices using an online portal Repository Deliver a central repository of AP documents, such as POs and invoices Show More ##### ## Supplier Management (23) Evaluation Allows users to evaluate supplier performance using standard and custom KPIs. Selection Provide features to compare suppliers and choose the best option for various activities. Risk Management Identify potential issues and how they may impact relationships with suppliers. Inventory Management Track and manage inventory levels to maintain proper supply Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Purchase Order Management Create, send, and track purchase orders and their statuses Requisition Management Review, approve and cancel requests for goods/services to be purchased Bid Management Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Auction Management Allows businesses to create and manage auctions. Sourcing Management Negotiate best prices and choose the right vendor for various purchases Returns Management Track and facilitate returns of products sold Fixed Asset Management Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Contract/License Management Track, store, and access client contracts or licenses Supplier Management Manage all supplier data and operations Spend Management Track the amount of money spent on a certain product or with a certain supplier Order Management Manage and track customer orders for goods, investments, or any other purchases Shipping Management Manage and track orders being shipped to customers Warehouse Management Manage and track operations and inventory within warehouses User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Receipt Management Upload, track, and submit receipts in a central database Show More ##### ## Invoice Processing (6) Matching Ability to match AP invoices to POs, contracts, or payments Payments Identify incomplete or late supplier payments Workflows Include workflows for approvals and invoice processing Tax Compliance Comply with local and global tax regulations for collections Submittal Electronically submit invoices to buyers Configurable Workflow Configure existing workflows to meet your organization's needs Show More ##### ## Integration (4) Accounting Provide integration with accounting and financial management software Payments Integrate with payment gateways and enterprise payments software ERP Deliver integrations with accounting modules of ERP systems Procurement Allow integration with procurement software, such as Procure To Pay, RFP and Spend Management Show More ##### ## Payment Cards (3) One-time Virtual Online credit card number that can be instantly sent to employees and used for secure, one-time purchases Recurring Virtual Online credit card number that can be instantly sent to employees and used for secure, recurring payments, such as subscriptions or services Physical Physical credit cards used by employees for various expenses that allow management to monitor spending and budgets Show More ##### ## Reporting (7) Real-Time Monitoring Active monitoring of systems, applications, or networks Multiple Views Reports that allow the user to sort and filter by vendor, team, GL, department, etc. Data Import/Export Import and export data to and from software applications Budgets Report on and track spending against budgets Real-Time Updates Receive system updates as soon as any changes are made Real-Time Reporting Active reporting of data and metrics Real-Time Analytics Analyze and gain insights into data in real-time Show More ##### ## Payments (5) Vendor Pay vendors through a dashboard or portal and maintain vendor payment information Recurring Manage and execute recurring payments, such as subscriptions, services, utilities, etc. Employee Reimbursements Reimburse an employee for all necessary expenditures or losses incurred by the employee within the employee's scope of employment ACH Allows for the electronic transfer of funds between banks Reimbursement Management Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Show More ##### ## Fraud & Risk Management (7) Notifications Real-time notifications for fraudulant and/or duplicate spending Unique Cards Individual, unique cards for each vendor to help manage duplicate and overpayments Controls Control spend limits, expiration dates, and lock and unlock stolen or lost cards Budget Control Manage and monitor spending to align with the financial constraints or goals Approval Process Control Manage the process of evaluating documents or requests submitted for approval Spend Control Set allowances and ensure employees don't spend more than the allotted amounts Prepaid Cards Bank cards with approved funds pre-loaded that employees can use for corporate purchases Show More ##### ## Supplier Marketplace (26) Library Provides a centralized library containing product data. Categorization Enables users to assign custom categories to products. Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Real-Time Data Receive data and information in real time Workflow Management Create, design and manage workflows for repetitive tasks Supply Chain Management Manage the planning and execution of supply chain activities Template Management Create, save, and re-purpose templates for emails, forms, etc. Contract/License Management Track, store, and access client contracts or licenses Bid Management Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Requisition Management Review, approve and cancel requests for goods/services to be purchased Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Purchase Order Management Create, send, and track purchase orders and their statuses Global Sourcing Management Procure goods, materials, or services from international suppliers Spend Management Track the amount of money spent on a certain product or with a certain supplier Auction Management Allows businesses to create and manage auctions. Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Budget Management Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Supplier Management Manage all supplier data and operations Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Document Management Store, manage, and track all electronic documents in a centralized location Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Rfx Management The process of submitting requests for quotes, proposals, information, etc. Supplier Risk Management Identify, assess & manage risks that could arise from working with third-party suppliers to protect against disruptions in supply chain Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Show More ##### ## Contract Management (3) Compliance Assists with maintaining compliance with controlled processes, automated tracking, and audit trails. Revenue Identifies revenue opportunities by providing better visibility into spend data, improving supplier relationships, streamlining procurement processes, and identifying cost savings opportunities Negotiations Provides organizations with the tools and data they need to negotiate contracts more effectively, such as data analysis, collaboration, and contract management. Show More ##### ## Data Collection (4) Spend Increases spend visibility into pricing and unintended or excessive use of discounts or promotions by customers. Compliance Reports Identifies noncompliant spending, fraud, and other activity outside of company policy. Savings Analyzes spending patterns and identifies areas to reduce costs. Customizable Reports Alter the layout and content of reports Show More ##### ## Project Management (3) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Repository Manages contracts in a single, online central repository. Lifecycle Manages the entire contract lifecycle process by providing visibility into projects and allocating resources across sourcing initiatives. Show More ##### ## Agentic AI - Spend Management (1) Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Procure to Pay (3) Multi-step Planning Ability to break down and plan multi-step processes Autonomous Task Execution Ability to autonomously complete end-to-end procurement tasks such as PO creation, invoice coding etc. Proactive Assistance Ability to proactively flag out-of-policy spend, duplicate invoices, and overdue approvals before issues escalate Show More ##### ## Agentic AI - Purchasing (3) Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Budgeting/Forecasting Create budgets based on historical data and future projections Show More ##### ## Agentic AI - Strategic Sourcing (5) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Third-Party Integrations Set up connections to third-party platforms to improve business processes ERP integration Integrate with existing ERP systems Show More ##### ## Additional Functionality (126) Generative AI Use AI to generate content in the form of text, images, videos, etc. Integration Management Identify which applications need to exchange data and enable these data connections Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Contract Lifecycle Management Organize, track, and automate the entire contract process Budgeting/Forecasting Create budgets based on historical data and future projections Compliance Management Track and manage adherence to policies for any service, product, process, or supplier AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Inventory Management Track and manage inventory levels to maintain proper supply Approval Process Control Manage the process of evaluating documents or requests submitted for approval Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Generative AI Use AI to generate content in the form of text, images, videos, etc. API Application programming interface that allows for integration with other systems/databases Access Controls/Permissions Define levels of authorization for access to specific files or systems Order Tracking Track orders throughout the fulfillment process Inventory Control Monitor product stock levels Budgeting/Forecasting Create budgets based on historical data and future projections AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Analytics Analyze and gain insights into data in real-time Spend Analysis Review and uncover trends in spending activity Multi-Currency Manage and handle various international currencies Audit Trail A record of all activities within the system, including user access, changes made, etc. Real-Time Reporting Active reporting of data and metrics Activity Tracking Track and document all activities across devices, networks, and other systems Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Spend Control Set allowances and ensure employees don't spend more than the allotted amounts Data Import/Export Import and export data to and from software applications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Invoice Processing Creation, processing, verification, and execution of invoices till the payment is made Receiving Manage all receiving processes within a warehouse Document Storage Store and organize documents in a centralized system Quotes/Estimates Generate quotes or estimates for customers Supplier Web Portal Integrated online platform shared by businesses and their vendors to exchange information/files and collaborate on projects. Supplier Qualification The process of assessing potential suppliers based on required credentials, quality standards, etc. RFP Creation The process of creating a questionnaire and submitting it to prospective vendors. Reminders Timed notification for any upcoming task, deadline, appointment, or activity Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Risk Assessment Initiate collection and analysis of known risks Approval Process Control Manage the process of evaluating documents or requests submitted for approval Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Generative AI Use AI to generate content in the form of text, images, videos, etc. API Application programming interface that allows for integration with other systems/databases Access Controls/Permissions Define levels of authorization for access to specific files or systems Order Tracking Track orders throughout the fulfillment process Inventory Control Monitor product stock levels AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Analytics Analyze and gain insights into data in real-time Spend Analysis Review and uncover trends in spending activity Multi-Currency Manage and handle various international currencies Audit Trail A record of all activities within the system, including user access, changes made, etc. Real-Time Reporting Active reporting of data and metrics Activity Tracking Track and document all activities across devices, networks, and other systems Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Spend Control Set allowances and ensure employees don't spend more than the allotted amounts Data Import/Export Import and export data to and from software applications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Invoice Processing Creation, processing, verification, and execution of invoices till the payment is made Receiving Manage all receiving processes within a warehouse Document Storage Store and organize documents in a centralized system Quotes/Estimates Generate quotes or estimates for customers Accounting Integration Integrate with a third-party accounting system Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Location Manage and support multiple locations Expense Tracking Monitor and record expenses such as purchases or charges incurred Purchasing Reports Reports that analyze a company's purchasing activities, including purchases made, suppliers used, and expenses incurred Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports Alter the layout and content of reports Real-Time Data Receive data and information in real time Supplier Quality Control Qualify, select, and monitor supply chain partners Real-Time Monitoring Active monitoring of systems, applications, or networks Supplier Web Portal Integrated online platform shared by businesses and their vendors to exchange information/files and collaborate on projects. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Quotes/Estimates Generate quotes or estimates for customers Data Visualization Graphical representation of data Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Import/Export Data Third-Party Integrations Set up connections to third-party platforms to improve business processes Generative AI Use AI to generate content in the form of text, images, videos, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audit Trail A record of all activities within the system, including user access, changes made, etc. Multi-Vendor Designed for multiple vendors Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Customizable Reports Alter the layout and content of reports Real-Time Data Receive data and information in real time Reminders Timed notification for any upcoming task, deadline, appointment, or activity Activity Tracking Track and document all activities across devices, networks, and other systems Invoice Processing Creation, processing, verification, and execution of invoices till the payment is made Accounting Integration Integrate with a third-party accounting system Categorization/Grouping Organize and group data or items based on various criteria Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Configurable Workflow Configure existing workflows to meet your organization's needs Spend Analysis Review and uncover trends in spending activity Expense Tracking Monitor and record expenses such as purchases or charges incurred Third-Party Integrations Set up connections to third-party platforms to improve business processes Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Approval Workflow Route documents and other data through one or more stakeholders for review and approval AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Supplier Management Manage all supplier data and operations Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Billing & Invoicing Create, manage, and send invoices or bills to customers Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Purchase Order Management Create, send, and track purchase orders and their statuses Audit Trail A record of all activities within the system, including user access, changes made, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Expense Claims Attaching relevant receipts or supporting documents to submit expenses for reimbursement Workflow Management Create, design and manage workflows for repetitive tasks Time & Expense Tracking Log and record hours worked and costs spent to assist in billing and invoicing Multi-Currency Manage and handle various international currencies Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Credit Card Management Financial system that helps create and manage physical/digital credit cards and track transaction activities Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Requisition Management Review, approve and cancel requests for goods/services to be purchased Customizable Reports Alter the layout and content of reports Ad hoc Reporting Generate one-off reports that meet information requirements Financial Management Plan, manage, and track the financial activities of an individual or organization API Application programming interface that allows for integration with other systems/databases Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Receipt Management Upload, track, and submit receipts in a central database Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Show More ## Top-Rated Alternatives [ ![SAP Ariba](https://images.g2crowd.com/uploads/product/hd_favicon/d1325eced74c78f93322576ca6fe3007/sap-ariba.svg "SAP Ariba") SAP Ariba 4.1/5(792) ](https://www.g2.com/products/sap-ariba/reviews) [ ![Coupa](https://images.g2crowd.com/uploads/product/hd_favicon/50cb69ef8557af98812aefcdf08a77fb/coupa-software-coupa.svg "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ ![Procurify](https://images.g2crowd.com/uploads/product/hd_favicon/5ad6fa4db615e2e69b1eafc394dd7de9/procurify.svg "Procurify") Procurify 4.6/5(395) ](https://www.g2.com/products/procurify/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-source-to-pay-operations/competitors/alternatives) ##### Categories on G2 [ Spend Management ](https://www.g2.com/categories/spend-management)[ Procure to Pay ](https://www.g2.com/categories/procure-to-pay)[ Purchasing ](https://www.g2.com/categories/purchasing-software) [ Strategic Sourcing ](https://www.g2.com/categories/strategic-sourcing)[ Supplier Relationship Management (SRM) ](https://www.g2.com/categories/supplier-relationship-management-srm) Show More ##### Explore More [ Best anti-money laundering software for fintech ](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[ Which civil engineering design software gives smaller firms the most value for money with professional-grade features at a price point that does not require an enterprise license? ](https://www.g2.com/discussions/which-civil-engineering-design-software-gives-smaller-firms-the-most-value-for-money-with-professional-grade-features-at-a-price-point-that-does-not-require-an-enterprise-license)[ Recommended data monitoring service for startups ](https://www.g2.com/discussions/recommended-data-monitoring-service-for-startups) [ What is the most reliable RASP tool for protecting Java web applications in production where the risk of false positives blocking legitimate requests is a real concern? ](https://www.g2.com/discussions/what-is-the-most-reliable-rasp-tool-for-protecting-java-web-applications-in-production-where-the-risk-of-false-positives-blocking-legitimate-requests-is-a-real-concern)[ Most reliable EDI solution for healthcare providers ](https://www.g2.com/discussions/what-s-the-most-reliable-edi-solution-for-healthcare-providers)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-source-to-pay-operations/reviews?qs=pros-and-cons) Show More [ Best anti-money laundering software for fintech ](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[ Which civil engineering design software gives smaller firms the most value for money with professional-grade features at a price point that does not require an enterprise license? ](https://www.g2.com/discussions/which-civil-engineering-design-software-gives-smaller-firms-the-most-value-for-money-with-professional-grade-features-at-a-price-point-that-does-not-require-an-enterprise-license)[ Recommended data monitoring service for startups ](https://www.g2.com/discussions/recommended-data-monitoring-service-for-startups) [ What is the most reliable RASP tool for protecting Java web applications in production where the risk of false positives blocking legitimate requests is a real concern? ](https://www.g2.com/discussions/what-is-the-most-reliable-rasp-tool-for-protecting-java-web-applications-in-production-where-the-risk-of-false-positives-blocking-legitimate-requests-is-a-real-concern)[ Most reliable EDI solution for healthcare providers ](https://www.g2.com/discussions/what-s-the-most-reliable-edi-solution-for-healthcare-providers)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-source-to-pay-operations/reviews?qs=pros-and-cons)