Kelsey B.
KB
Kelsey B.
Legal Operations Specialist
Enterprise (> 1000 emp.)
"Revised: A+ Customer Care"
4/5
What do you like best about ServiceNow Software Asset Management?

VendorHawk looks like it will be a pretty slick tool once we can get all of our vendor data loaded into it. Its analytics are quite powerful and insightful. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Loading vendors into the tool is quite time-consuming and occasionally difficult. Admittedly, we didn't have a robust vendor management tool before, but it's important for potential buyers to note that getting this tool up and running can be quite a time sink. (But I think it's worth it.) -- Please also note, Vendor Hawk will assist you in loading your contracts and information into the tool for a fee. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
" One of the best AMS's"
4/5
What do you like best about ServiceNow Software Asset Management?

The tech support is fantastic and the GUI is easy to learn for the employees who only use this from a user level. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

LONG implementation and the price point is a little on the high side. Review collected by and hosted on G2.com.

JC
Joel C.
Mid-Market (51-1000 emp.)
"Awesome Product - and Keeps Getting Better"
5/5
What do you like best about ServiceNow Software Asset Management?

VendorHawk has enabled us to track and manage our multi-million dollar vendor spend but more importantly has added full transparency and accountability to our business processes, allowing each business unit and department to forecast and control their own opex through a common, intuitive interface and platform. No. More. Spreadsheets. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Nothing to dislike so far. The VendorHawk team has been responsive to product feature feedback, and their monthly release cycle has resulted in new enhancements being added in a very rapid pace - a very good thing. Review collected by and hosted on G2.com.

Jared B.
JB
Jared B.
Senior Security Engineer
Computer & Network Security
Enterprise (> 1000 emp.)
"Vendor management to the XTREME!!"
5/5
What do you like best about ServiceNow Software Asset Management?

VendorHawk's platform provides us a central location for our various departments (i.e. IT, Security, Accounting, Finance, Legal, etc) to collaborate about vendors in general, store all kinds of documents, optimize budgets across departments, keep track of contract details, and be alerted about expiring contracts, software licenses, etc.

I have had members of every department with access to VendorHawk praise the ease of use, the idea of centrally locating and storing important vendor information, and how application/license usage information helps drive informed budget decisions in relation to renewing and/or renegotiating software license contracts.

The support has also been PHENOMENAL!! They are great at accepting suggestions for improvement and always willing to make changes based on those suggestions (not necessarily exactly what is suggested, but generally some sort of variant that accomplishes the same thing as the suggestion). Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

That VendorHawk didn't exist earlier, because it has been fantastic! Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Visually Intuitive and Insightful"
4/5
What do you like best about ServiceNow Software Asset Management?

The interface of VendorHawk provides a visually intuitive and insightful platform to get insight on your SaaS subscriptions and understand both where SaaS spend is going, and how much use your company is getting out of each software. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

The interface can feel a little simplistic and it might not be immediately obvious how to drill down to get more detail, but ultimately minor problems. The iconography of the platform can be a little confusing when trying to find a specific function, but there are item titles when hovering that make up for this. Review collected by and hosted on G2.com.

Joe E.
JE
Joe E.
Mid-Market (51-1000 emp.)
"Mid Level Market - Fortune 100 level Software"
2.5/5
What do you like best about ServiceNow Software Asset Management?

They have a beautiful straightforward offering of how they help your business compete with the big boys - they help companies that buy a lot of software they don’t end up using and help companies use what they bought, save money where possible, and plan smarter for the future. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

I couldn't say a negative word about these guys. They have great heads on their shoulders and an awesome product team. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Best in class!"
5/5
What do you like best about ServiceNow Software Asset Management?

ServiceNow Software Asset Management is the best program there is for the job. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

A bit hard to use at first, but really powerful and useful! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Vendor Hawk is a great product."
5/5
What do you like best about ServiceNow Software Asset Management?

Its ease of use and user interface, love all the custom fields you can add. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

They have been responsive to suggestions, nothing I dislike. I was invited to be a beta customer early on so I've seen the evolution of their software and really like what direction they are heading in. Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Verified User in Information Services
Enterprise (> 1000 emp.)
"VendorHawk saved my job- I had no idea my department was wasting so much budget"
5/5
What do you like best about ServiceNow Software Asset Management?

These guys are honest straight-up people who genuinely care about the success of their customers Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

We've made several attempts to solve this problem with other vendors in the past only the resulting failure with vendorhawk we have experienced only success

Review collected by and hosted on G2.com.