Recommendations to others considering ServiceNow Software Asset Management:
Try this solution out if you want a great and easy way to manage all your vendor details and contacts! Review collected by and hosted on G2.com.
What problems is ServiceNow Software Asset Management solving and how is that benefiting you?
Coordination between departments for anything and everything vendor related. So, the legal team can upload the contract and specify the details of the contract (including redline variations of the contract kept throughout the negotiation process).
Emails about software license expirations and due dates for bills is extremely helpful and useful. That way we don't have anything fall through the cracks. The ability to integrate with other software is amazing, because it does all the heavy lifting for you by pulling all the data into VendorHawk without you needing to do much of anything.
Overall, the product is new so it may be missing a few components, but the support response time and their willingness to add features and components is second to none. Everything I felt was missing has been addressed, and addressed in a way that fit my use case. I haven't seen this much excitement between all these different departments over a single product in a very long time. Review collected by and hosted on G2.com.