It assists with transferring tickes between me and team members. finding the managers for each team, determining who to assign the tickets to, and checking the history of previous tickets. I am strongly attached with this platform due to its beneficial features as well as tracking assets. Review collected by and hosted on G2.com.

When accessing a large knowledge base, there can be lag or delay in loading due to the amount of information it contains. The pricing structure for the service is somewhat expensive. Review collected by and hosted on G2.com.

I like that The platform is easy to use with good functionality for example, in my previous project we were required to make reports on the number of Incidents and requests so I was easily able to pull the data from serviceNow platform using the relevant filters Review collected by and hosted on G2.com.

I would like the application to respond more quickly, Most of the time it is working fine but sometimes when i apply some filters it takes time to load the enteries. This could be because I am using a VDI but it would be great if it could be fixed. Review collected by and hosted on G2.com.

One Stop Resolution for employees for resolving the issues Review collected by and hosted on G2.com.

Open source it may lead to cyber issues. Review collected by and hosted on G2.com.

ServiceNow Software Asset is one of the awesome ticket handling tool for IT industry.

Many major IT companies using this software for their organisation purpose.

I like that quick Queue like ticket pop and filters as well. Review collected by and hosted on G2.com.

In the ServiceNow Asset Management tool difficult to check for every queues.

Like we need to refresh and monitor every time for this tool tickets. If they update auto reflect systems, that will be good for us. Review collected by and hosted on G2.com.

Strong features and functionality for all our IT issues raised through Global Information systems. It enables a quick chat online allows us to resolve the query in a much quicker time. Review collected by and hosted on G2.com.

Only limited options available in the functionality drop down box where we are able to map the correct reason code. We should customise more options based on the user expectation Review collected by and hosted on G2.com.

It is pretty easy to use and very complete as well, and I love the vast customization level it offers, in addition, the queue management and the chat management are pretty good. Review collected by and hosted on G2.com.

I haven't used it in about a year, so maybe this has changed already, but back in the day, it was common to see Service Now going down a couple of times a month; nothing too bad, it was tolerable. Review collected by and hosted on G2.com.

Service now is so far the most commonly used platform at global level since it's one of the most secure and user friendly tool and it has multiple features like assignment, tracking of due dates, sending reminders and many more. Review collected by and hosted on G2.com.

Nothing as such. But many a times there is a lot of slowness while application level updates.

When the tool is updated for its features, there is a slight slowness observed. Review collected by and hosted on G2.com.

It is a very handy platform and it has the potential to handle multiple functions very efficiently. The development part can be done very easily via javascript and ServiceNow customised scripting. The development could be done mostly in a manual way. Review collected by and hosted on G2.com.

The disadvantage for the ServiceNow platform is that it becomes unavailable or becomes slow many times when the traffic load becomes heavy on the servers. Sometimes Filter conditions are hard to understand and apply. Review collected by and hosted on G2.com.

Its ability to automate the task with few clicks and low code no code features Review collected by and hosted on G2.com.

ServiceNow SAM , which is quite expensive, The cost of implementation, licensing, and ongoing maintenance may be prohibitive Review collected by and hosted on G2.com.

Asset tracker, Incident tracking and reporting, Configuration and staging, Deployment of assets, reports Review collected by and hosted on G2.com.

managing approval workflows and reporting Review collected by and hosted on G2.com.