--- title: ServiceNow Software Asset Management Reviews meta_title: 'ServiceNow Software Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceNow Software Asset Management works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 59 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow Software Asset Management Reviews **Vendor:** ServiceNow **Category:** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About ServiceNow Software Asset Management Track and manage software licenses across the enterprise from a unified platform. Reduce costs, stay compliant, and align use to business need. SAM runs on the Now Platform®, a single system of action for the enterprise. ## ServiceNow Software Asset Management Pros & Cons **What users like:** - Users find ServiceNow Software Asset Management to have a **user-friendly interface** , making it easy to track and manage incidents. (4 reviews) - Users appreciate the **easy-to-use interface** of ServiceNow, enhancing their experience in task tracking and coordination. (2 reviews) - Users find the **performance tracking** in ServiceNow easy and efficient for managing internal tasks and incidents. (2 reviews) - Users praise the **user-friendly interface** of ServiceNow, enhancing task tracking and team coordination effortlessly. (2 reviews) - Users value the **excellent customer support** from ServiceNow Software Asset Management that enhances workflow standardization. (1 reviews) - Ease of Learning (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Learning (1 reviews) - Learning Ease (1 reviews) **What users dislike:** - Users find the **access issues** problematic, particularly with authentication and SSO not supporting smartphones. (1 reviews) - Users experience **connectivity issues** with ServiceNow Software Asset Management, especially concerning SSO access on smartphones. (1 reviews) - Users often struggle with **difficult navigation** in ServiceNow, wishing for simpler interactions and a more intuitive UI. (1 reviews) - Users face **integration issues** with external systems, requiring skilled administrators for optimal functionality of ServiceNow SAM. (1 reviews) - Users find the **mobile compatibility lacking** , particularly due to challenges with authentication and SSO access on smartphones. (1 reviews) - Navigation Difficulty (1 reviews) - Poor Interface Design (1 reviews) - UX Improvements (1 reviews) ## ServiceNow Software Asset Management Reviews ### 1. ServiceNow Platform - Powerful Enterprise Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about ServiceNow Software Asset Management?** The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporting customers and internal staff. **What do you dislike about ServiceNow Software Asset Management?** The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the proper administrators or consultants. **What problems is ServiceNow Software Asset Management solving and how is that benefiting you?** In this role the ServiceNow Platform streamlined our Vendor Management workflows as well as our Asset Management. This allows the teams to be confident there are less human errors as well as quick historical lookup in the case of audits. ## ServiceNow Software Asset Management Discussions - [Is software asset management part of ITSM?](https://www.g2.com/discussions/is-software-asset-management-part-of-itsm) - [What does software asset management do?](https://www.g2.com/discussions/what-does-software-asset-management-do) - [What is the best way to calculate Oracle consumption?](https://www.g2.com/discussions/what-is-the-best-way-to-calculate-oracle-consumption) - 1 upvote - [If publisher packs are available then why add-on are required??](https://www.g2.com/discussions/if-publisher-packs-are-available-then-why-add-on-are-required) - 1 upvote - [What is the best way to enhance table responsiveness when data is much and table is busy](https://www.g2.com/discussions/what-is-the-best-way-to-enhance-table-responsiveness-when-data-is-much-and-table-is-busy) - 1 upvote - [View ServiceNow Software Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275005&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A54%3A26+-0500&secure%5Bsession_id%5D=c3ff27ac-3164-4ac5-8633-d62bd96d94d2&secure%5Btoken%5D=c61040a2fd855244bf0a94fb825c21323f5ad5c32a1289bcf1a253380477abba&format=llm_user) ## ServiceNow Software Asset Management Features **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification ## Top ServiceNow Software Asset Management Alternatives - [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) - 4.1/5.0 (65 reviews) - [Snow Commander](https://www.g2.com/products/snow-commander/reviews) - 4.2/5.0 (20 reviews) - [Oomnitza](https://www.g2.com/products/oomnitza/reviews) - 4.6/5.0 (139 reviews)