# Best Security Orchestration, Automation, and Response (SOAR) Software ## How Many Security Orchestration, Automation, and Response (SOAR) Software Products Does G2 Track? **Total Products under this Category:** 81 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 (↑0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Singularity AI SIEM (+23.8%) - Among all products in this category, Singularity AI SIEM recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Security Orchestration, Automation, and Response (SOAR) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 3,500+ Authentic Reviews - 81+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Security Orchestration, Automation, and Response (SOAR) Software ![G2 Grid® for Security Orchestration, Automation, and Response (SOAR) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/security-orchestration-automation-and-response-soar/grids.png?focus%5B%5D=98376&focus%5B%5D=120746&focus%5B%5D=164907&focus%5B%5D=139264&focus%5B%5D=30500&focus%5B%5D=55254&focus%5B%5D=122123&focus%5B%5D=58203) Highlighted products: Tines, n8n, Torq AI SOC Platform, KnowBe4 PhishER/PhishER Plus, Google Security Operations, ServiceNow Security Operations, Microsoft Sentinel, and Check Point Infinity Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/security-orchestration-automation-and-response-soar/grids.json?focus%5B%5D=tines&focus%5B%5D=n8n&focus%5B%5D=torq-ai-soc-platform&focus%5B%5D=knowbe4-phisher-phisher-plus&focus%5B%5D=google-security-operations&focus%5B%5D=servicenow-security-operations&focus%5B%5D=microsoft-sentinel&focus%5B%5D=check-point-infinity-platform) **Sponsored** ### Checkmate Pre-employment screening just got easy👌🏻 Checkmate is an easy-to-use online background screening and workforce compliance platform. We help businesses streamline pre-employment screening and reference checking, and stay on top of ongoing employee compliance, so their teams can focus on hiring the right people, faster. Trusted by global brands like Samsung, EY, and Woolworths, Checkmate automates background screening with an intuitive, mobile-friendly workflow. Candidates complete everything in minutes, and hiring teams gain real-time visibility into progress—all from one powerful dashboard. Operating in 190+ countries, Checkmate covers everything from identity verification and reference checks to criminal, employment, and right-to-work screenings. Whether hiring locally or globally, our platform ensures compliance with ever-changing regulations, reducing risk and keeping your business protected. Security and data privacy are at the core of Checkmate. As an ISO 27001 and SOC2-certified, GDPR-compliant platform, we adhere to the highest industry standards. Our commitment to safeguarding candidate and client data makes us a trusted partner for businesses worldwide. Checkmate integrates seamlessly with your existing hiring tech stack, connecting with leading ATS and HRIS platforms like Workday, SAP, SmartRecruiters, and BambooHR. No setup fees, no fixed contracts—just a fast, flexible way to simplify hiring. Our automated reference checking tool ensures a smooth, thorough, and fraud-resistant process, customisable to your needs. With a global reach and real-time reporting, hiring teams can make informed decisions quickly, improving both speed and accuracy. And if you ever need support? We’re here 24/7, ready to help. Join thousands of organisations worldwide using Checkmate to hire smarter, reduce admin, and deliver an outstanding candidate experience. Pre-employment screening and ongoing workforce compliance just got easy. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2178&secure%5Bchosen_at%5D=2026-08-02T21%3A29%3A56Z&secure%5Bdisplayable_resource_id%5D=162&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=90148&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=90148&secure%5Bresource_id%5D=2178&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsecurity-orchestration-automation-and-response-soar&secure%5Btoken%5D=f53e7537f0b78a829a84edc200ee3975607ca4baa669a0eb0521cab9fba1e74b&secure%5Burl%5D=https%3A%2F%2Fwww.checkmate.tech%2F&secure%5Burl_type%5D=company_website) ### [Tines](https://www.g2.com/products/tines/reviews) Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library. **Average Rating:** 4.7/5.0 **Total Reviews:** 397 #### How Do G2 Users Rate Tines? - **Automated Remediation:** 9.3/10 (Category avg: 8.7/10) - **Quality of Support:** 9.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Tines? - **Seller:** [Tines](https://www.g2.com/sellers/tines) - **Company Website:** www.tines.com - **Year Founded:** 2018 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fc971f982798d83e47683f1503ab5657fee83ad46901a0ba9319f85a0d8adbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftines-io%2F&secure%5Burl_type%5D=linkedin_company_website) 568 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Security Engineer, Software Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 39% Medium, 36% Large #### What Do G2 Reviewers Say About Tines? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge. - Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills. - Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed. - Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills. - Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease. ##### Cons - Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency. - Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization. - Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively. - Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features. - Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities. #### What Are Recent G2 Reviews of Tines? **["AI orchestration with Drag-and-Drop development tool"](https://www.g2.com/survey_responses/tines-review-12620879)** **Rating:** 4.5/5.0 stars _— Dinesh K._ [Read full review](https://www.g2.com/survey_responses/tines-review-12620879) **["Streamlined Automation, Minimal Coding Required"](https://www.g2.com/survey_responses/tines-review-12640960)** **Rating:** 5.0/5.0 stars _— Shubham B._ [Read full review](https://www.g2.com/survey_responses/tines-review-12640960) #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines) - [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment - [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments ### [n8n](https://www.g2.com/products/n8n/reviews) n8n is a workflow automation platform built for technical teams operationalizing AI. Built for technical teams, it offers 500+ integrations, custom code flexibility, and self-hosting options. With 180k+ Github Stars and a thriving community, n8n enables teams to build production-ready automation workflows that bridge AI with real business processes. **Average Rating:** 4.7/5.0 **Total Reviews:** 290 #### How Do G2 Users Rate n8n? - **Automated Remediation:** 8.2/10 (Category avg: 8.7/10) - **Quality of Support:** 8.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind n8n? - **Seller:** [n8n GmbH](https://www.g2.com/sellers/n8n-gmbh) - **Company Website:** n8n.io - **Year Founded:** 2019 - **HQ Location:** Berlin, Berlin - **Twitter:** @n8n\_io 81,824 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f38ddf929a710526e334bba2637a0b913b862c7e0ad923e4f487878bac84912&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fn8n&secure%5Burl_type%5D=linkedin_company_website) 999 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small, 18% Medium #### What Do G2 Reviewers Say About n8n? _AI-generated summary from verified user reviews_ ##### Pros - Users find n8n's **ease of use** essential for creating efficient workflows, complemented by a powerful visual editor. - Users praise n8n for its **flexible automation capabilities** , enabling effortless integration and efficiency in workflows. - Users love the **growing library of integrations** in n8n, enabling seamless connections across various tools for automation. - Users love n8n for its **intuitive visual editor** and extensive integrations, revolutionizing their workflow automation. - Users value the **flexibility and ease of the workflow builder** in n8n, enhancing productivity and customization. ##### Cons - Users find n8n's **learning curve steep** , particularly for non-developers managing complex workflows and technical aspects. - Users find the **difficult learning** curve of n8n overwhelming, especially for those without technical backgrounds. - Users find n8n lacking **cost-control features** , leading to unexpected expenses during testing and learning phases. - Users find the **limitations in handling large records and complex workflows** can hinder their productivity and efficiency. - Users express frustration with the **poor interface design** of n8n, hindering productivity and usability in workflows. #### What Are Recent G2 Reviews of n8n? **["Flexible, Reliable Automation with Powerful Integrations and Self-Hosting Control"](https://www.g2.com/survey_responses/n8n-review-13147019)** **Rating:** 5.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/n8n-review-13147019) **["Open-Source Powerhouse with Great MCP Integration and a Massive Community"](https://www.g2.com/survey_responses/n8n-review-12845138)** **Rating:** 4.5/5.0 stars _— Harsh S._ [Read full review](https://www.g2.com/survey_responses/n8n-review-12845138) #### What Are G2 Users Discussing About n8n? - [How do you use N8N?](https://www.g2.com/discussions/how-do-you-use-n8n) - [Who uses n8n?](https://www.g2.com/discussions/who-uses-n8n) - [Is n8n open source?](https://www.g2.com/discussions/is-n8n-open-source) - [What does n8n do?](https://www.g2.com/discussions/what-does-n8n-do) - 4 comments ### [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture. **Average Rating:** 4.5/5.0 **Total Reviews:** 567 #### How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus? - **Automated Remediation:** 8.7/10 (Category avg: 8.7/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Workflow Automation:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind KnowBe4 PhishER/PhishER Plus? - **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc) - **Company Website:** www.knowbe4.com - **Year Founded:** 2010 - **HQ Location:** Clearwater, FL - **Twitter:** @KnowBe4 16,161 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f02b116441fecaeae5d1901607d74fbe2669c6c4acd16c69c0270cc92ed5f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2225282%2F&secure%5Burl_type%5D=linkedin_company_website) 2,606 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Director of IT - **Top Industries:** Financial Services, Primary/Secondary Education - **Company Size:** 75% Medium, 13% Large #### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective phishing tests** and monitoring features of KnowBe4 PhishER, enhancing overall security awareness. - Users appreciate the **Email Security features** of KnowBe4 PhishER for proactively managing email threats effectively. - Users value the **automation of email triage** , enhancing efficiency in identifying and managing phishing threats effectively. - Users value the **ease of use** of KnowBe4 PhishER, enhancing the efficiency of spam email triage and reporting. - Users value the **security features** of KnowBe4 PhishER, enhancing safety while minimizing administrative workload. ##### Cons - Users experience issues with **email management** , as emails often end up in Junk folders or lack troubleshooting clarity. - Users experience frequent **false positives** , complicating automation and demanding ongoing manual review for better accuracy. - Users note **ineffective email security** , as phishing emails often bypass inbox and remain in junk folders, complicating management. - Users find the **inefficient automation** problematic, requiring manual intervention and lacking consistent detection for phishing campaigns. - Users find the **setup difficult** , requiring time and careful understanding before fully utilizing PhishER/PhishER Plus. #### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus? **["PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)** **Rating:** 5.0/5.0 stars _— Weston G._ [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008) **["User friendly and great support!"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)** **Rating:** 4.0/5.0 stars _— Scott W._ [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687) #### What Are G2 Users Discussing About KnowBe4 PhishER/PhishER Plus? - [What is phishing explain with example?](https://www.g2.com/discussions/what-is-phishing-explain-with-example) - [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments - [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment - [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments ### [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz. **Average Rating:** 4.8/5.0 **Total Reviews:** 149 #### How Do G2 Users Rate Torq AI SOC Platform? - **Automated Remediation:** 9.2/10 (Category avg: 8.7/10) - **Quality of Support:** 9.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Torq AI SOC Platform? - **Seller:** [torq](https://www.g2.com/sellers/torq) - **Company Website:** torq.io - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @torq\_io 1,944 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=800db8c967bd21fa299d64109857b8cba3527c19b32691a107e497db33356e88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftorqio%2Fmycompany&secure%5Burl_type%5D=linkedin_company_website) 441 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Medium, 29% Small #### What Do G2 Reviewers Say About Torq AI SOC Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Torq AI SOC Platform, making it accessible to all skill levels with minimal training. - Users value the **efficient network vulnerability checks** that enhance security through automation and quick remediation actions. - Users value the **automation capabilities** of Torq AI SOC Platform, enhancing efficiency and securing networks effectively. - Users highlight the **no-code automation capabilities** of Torq, simplifying security workflows and enhancing operational efficiency. - Users value Torq's **effective threat detection** , seamlessly transitioning and enhancing their vulnerability management and network security processes. ##### Cons - Users face a **difficult learning curve** with Torq AI SOC Platform, requiring time and support for effective use. - Users face a significant **learning curve** with Torq AI SOC Platform, requiring extensive training and support for effective use. - Users find the **missing features** like built-in playbooks and widgets hinder the full potential of Torq AI SOC. - Users suggest that **improvements in findings grouping** and integration could greatly enhance the Torq AI SOC Platform experience. - Users face challenges with **poor interface design** , including buggy interactions and a steep learning curve for troubleshooting. #### What Are Recent G2 Reviews of Torq AI SOC Platform? **["Efficient Automation with Robust Integrations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)** **Rating:** 5.0/5.0 stars _— Orlando M._ [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239) **["Centralized Incident Management That Exceeds Expectations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)** **Rating:** 5.0/5.0 stars _— Octave P._ [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506) ### [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews) Google Security Operations offers a unified experience across SIEM, SOAR, and threat intelligence to drive better detection, investigation, and response. Collect security telemetry data, apply threat intel to identify high priority threats, drive response with playbook automation, case management, and collaboration. It also provides Gemini-native agentic defense to help autonomously handle workflows like alert triage, threat hunting, and detection engineering. Google Security Operations also supports AI Threat Defense to monitor, detect, and respond to threats from code you do not own or cannot patch. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Google Security Operations? - **Automated Remediation:** 9.8/10 (Category avg: 8.7/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Google Security Operations? - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google 31,899,995 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website) 341,888 employees on LinkedIn® - **Ownership:** NASDAQ:GOOG #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 41% Medium, 38% Large #### What Do G2 Reviewers Say About Google Security Operations? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **excellent cybersecurity features** of Google Security Operations, appreciating its ease of use and scalability. - Users find Google Security Operations to be **very easy to use** , effectively detecting threats with seamless integration. - Users appreciate the **efficient threat detection** capabilities of Google Security Operations, enhancing security and response times. - Users value the **comprehensive security** features of Google Security Operations for effective threat detection and response. - Users value the **easy integrations** of Google Security Operations, enhancing their overall security management experience. ##### Cons - Users find Google Security Operations to be **costly and complex** , posing challenges for both setup and ongoing maintenance. - Users report a **steep learning curve** with Google Security Operations, making effective utilization challenging for some organizations. - Users find the **implementation complexity** of Google Security Operations challenging, requiring time and resources for effective use. - Users find the **learning difficulty** of Google Security Operations to be a barrier due to complex features and configuration. - Users find **limited customization** in Google Security Operations hinders adaptability and affects overall user experience. #### What Are Recent G2 Reviews of Google Security Operations? **["A Reliable Platform for Detecting and Responding to Cyber Threats"](https://www.g2.com/survey_responses/google-security-operations-review-13186617)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/google-security-operations-review-13186617) **["Centralized, Scalable Security Visibility with Strong Detection and Threat Intelligence"](https://www.g2.com/survey_responses/google-security-operations-review-13184859)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/google-security-operations-review-13184859) ### [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. **Average Rating:** 4.4/5.0 **Total Reviews:** 75 #### How Do G2 Users Rate ServiceNow Security Operations? - **Automated Remediation:** 8.9/10 (Category avg: 8.7/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind ServiceNow Security Operations? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Large, 20% Medium #### What Do G2 Reviewers Say About ServiceNow Security Operations? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools. - Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency. - Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup. - Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency. - Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution. ##### Cons - Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness. - Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability. - Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations. - Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly. - Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks. #### What Are Recent G2 Reviews of ServiceNow Security Operations? **["Centralized Incident Management with Intuitive Dashboard"](https://www.g2.com/survey_responses/servicenow-security-operations-review-13161740)** **Rating:** 4.0/5.0 stars _— vignesh m._ [Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-13161740) **["All Security Tools in One Place with Fast, Automated Playbooks"](https://www.g2.com/survey_responses/servicenow-security-operations-review-13168876)** **Rating:** 4.0/5.0 stars _— Adam R._ [Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-13168876) #### What Are G2 Users Discussing About ServiceNow Security Operations? - [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir) - [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security) - [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts) - [What can ServiceNow security operations do?](https://www.g2.com/discussions/what-can-servicenow-security-operations-do) ### [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks **Average Rating:** 4.4/5.0 **Total Reviews:** 273 #### How Do G2 Users Rate Microsoft Sentinel? - **Automated Remediation:** 8.7/10 (Category avg: 8.7/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Workflow Automation:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Microsoft Sentinel? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 employees on LinkedIn® - **Ownership:** MSFT #### Who Uses This Product? - **Who Uses This:** Security Analyst, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 42% Large, 31% Medium #### What Do G2 Reviewers Say About Microsoft Sentinel? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time monitoring** of Microsoft Sentinel, enhancing their ability to quickly respond to security threats. - Users value the **automated alert response** of Microsoft Sentinel, providing peace of mind with centralized security monitoring. - Users value the **seamless dashboard usability** of Microsoft Sentinel, facilitating intuitive security management and comprehensive monitoring. - Users value the **fast and secure threat response** of Microsoft Sentinel, enhancing overall security and risk management. - Users benefit from the **seamless data management** of Microsoft Sentinel, enhancing workflow and ensuring comprehensive security analytics. ##### Cons - Users express concerns about **cloud dependency** , particularly regarding connectivity issues with low-speed internet and commercial reliance. - Users find the **complex configuration** of Microsoft Sentinel challenging, requiring advanced technical skills for effective setup and use. - Users face **configuration issues** with Microsoft Sentinel, requiring technical expertise and time for effective setup. - Users find the **difficult setup** of Microsoft Sentinel challenging without dedicated security experts and proper training. - Users struggle with the **poor interface design** of Microsoft Sentinel, making navigation and understanding features difficult. #### What Are Recent G2 Reviews of Microsoft Sentinel? **["Easy Log Ingestion Across Formats with Seamless Sentinel Integrations"](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)** **Rating:** 4.5/5.0 stars _— Sandip K._ [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395) **["Strong Centralized Visibility and Scalable Detection for Faster SOC Response"](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175) #### What Are G2 Users Discussing About Microsoft Sentinel? - [What is Microsoft Sentinel used for?](https://www.g2.com/discussions/what-is-microsoft-sentinel-used-for) - 3 comments, 2 upvotes - [Why should I use Azure Sentinel?](https://www.g2.com/discussions/why-should-i-use-azure-sentinel) - 1 comment - [Which feature provides the extended detection and response capabilities of Azure Sentinel?](https://www.g2.com/discussions/which-feature-provides-the-extended-detection-and-response-capabilities-of-azure-sentinel) - [What is the difference between Azure security Center and Azure Sentinel?](https://www.g2.com/discussions/what-is-the-difference-between-azure-security-center-and-azure-sentinel) - [What does Azure Sentinel provide?](https://www.g2.com/discussions/what-does-azure-sentinel-provide) ### [Check Point Infinity Platform](https://www.g2.com/products/check-point-infinity-platform/reviews) Check Point Infinity is the only fully consolidated cyber security architecture that provides unprecedented protection against Gen V mega-cyber attacks as well as future cyber threats across all networks, endpoint, cloud and mobile. The architecture is designed to resolve the complexities of growing connectivity and inefficient security. **Average Rating:** 4.6/5.0 **Total Reviews:** 109 #### How Do G2 Users Rate Check Point Infinity Platform? - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Check Point Infinity Platform? - **Seller:** [Check Point Software Technologies](https://www.g2.com/sellers/check-point-software-technologies) - **Year Founded:** 1993 - **HQ Location:** Redwood City, CA - **Twitter:** @CheckPointSW 70,955 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d885813f6605ba84238ae4a21d169e0c9ade054cf0c99ff53e72483b54a8b521&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcheck-point-software-technologies%2F&secure%5Burl_type%5D=linkedin_company_website) 8,554 employees on LinkedIn® - **Ownership:** NASDAQ:CHKP #### Who Uses This Product? - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 44% Large, 37% Medium #### What Do G2 Reviewers Say About Check Point Infinity Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **advanced security features** of Check Point Infinity Platform, ensuring robust protection against future attacks. - Users appreciate the **cloud security features** of Check Point Infinity Platform, ensuring efficient security audits and infrastructure assessment. - Users value the **proactive threat detection** features of Check Point Infinity Platform, enhancing security for cloud applications. - Users value the **comprehensive security** features of Check Point Infinity Platform, ensuring robust protection against cloud threats. - Users appreciate the **advanced cloud security features** of Check Point Infinity Platform, ensuring robust protection against future attacks. ##### Cons - Users find the **steep learning curve** challenging due to complex setup and lack of comprehensive documentation. - Users find the **complexity** of the Check Point Infinity Platform's settings and documentation can hinder usability and efficiency. - Users find that **improvement is needed** in support and visibility of native servers in Check Point logs. - Users find **poor support services** detrimental, highlighting the need for improved customer assistance and log visibility. - Users face **limited customization** options for rulesets and metrics, making detailed assessments challenging. #### What Are Recent G2 Reviews of Check Point Infinity Platform? **["Excellent option Harmony Platform for security central"](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11868343)** **Rating:** 4.5/5.0 stars _— Tania V._ [Read full review](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11868343) **["Seamless Hybrid Security Integration Across All Environments"](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11954684)** **Rating:** 4.5/5.0 stars _— Sonu S._ [Read full review](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11954684) #### What Are G2 Users Discussing About Check Point Infinity Platform? - [How does Check Point Infinity help customers?](https://www.g2.com/discussions/how-does-check-point-infinity-help-customers) - [What are the benefits of Check Point unified security architecture?](https://www.g2.com/discussions/what-are-the-benefits-of-check-point-unified-security-architecture) - [What are the 4 components of the Infinity architecture?](https://www.g2.com/discussions/what-are-the-4-components-of-the-infinity-architecture) - [What is Infinity Total protection?](https://www.g2.com/discussions/what-is-infinity-total-protection) ### [Palo Alto Cortex XSIAM](https://www.g2.com/products/palo-alto-cortex-xsiam/reviews) Product Description: Palo Alto Networks' Cortex XSIAM is an AI-driven security operations platform designed to transform traditional Security Operations Centers by integrating and automating key functions such as data centralization, threat detection, and incident response. By leveraging machine learning and automation, it enables organizations to detect and respond to threats more efficiently, reducing manual workloads and improving overall security posture. Key Features and Functionality: - Data Centralization: Aggregates data from various sources into a unified platform, providing comprehensive visibility across the enterprise. - AI-Powered Threat Detection: Utilizes machine learning algorithms to identify anomalies and potential threats in real-time. - Automated Incident Response: Streamlines response processes through automation, enabling rapid mitigation of security incidents. - Integrated SOC Capabilities: Combines functions such as Extended Detection and Response , Security Orchestration, Automation, and Response , Attack Surface Management , and Security Information and Event Management into a cohesive platform, eliminating the need for multiple disparate tools. - Scalability: Designed to handle large volumes of data and adapt to the evolving needs of modern enterprises. Primary Value and Problem Solved: Cortex XSIAM addresses the challenges of disjointed data, weak threat defense, and heavy reliance on manual work in traditional SOCs. By centralizing data and automating security operations, it simplifies processes, enhances threat detection accuracy, and accelerates incident response times. This transformation enables organizations to proactively outpace threats, reduce operational costs, and achieve a more robust security posture. **Average Rating:** 4.5/5.0 **Total Reviews:** 84 #### How Do G2 Users Rate Palo Alto Cortex XSIAM? - **Automated Remediation:** 7.8/10 (Category avg: 8.7/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.6/10) - **Workflow Automation:** 7.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Palo Alto Cortex XSIAM? - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Company Website:** www.paloaltonetworks.com - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks 128,951 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=283fa006a7b7db5565e608e4d1bc1dafae45bdf4b312f2cd5bb208ac9271f81d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F30086%2F&secure%5Burl_type%5D=linkedin_company_website) 22,313 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 44% Large, 36% Medium #### What Do G2 Reviewers Say About Palo Alto Cortex XSIAM? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight **best-in-class log management** and effective alerting features, enhancing the overall usability and integration. - Users appreciate the **user-friendly dashboards** of Palo Alto Cortex XSIAM, highlighting ease of understanding alerts and metrics. - Users value the **real-time monitoring** capabilities of Palo Alto Cortex XSIAM, enhancing threat detection and response efficiency. - Users appreciate the **user-friendly interface** of Palo Alto Cortex XSIAM, making monitoring and deployment seamless and efficient. - Users appreciate the **good dashboard customization** in Palo Alto Cortex XSIAM, citing ease of use and integration. ##### Cons - Users find the solution **resource intensive** , increasing costs and complicating implementation due to high hardware requirements. - Users find the **complex implementation** of Palo Alto Cortex XSIAM time-consuming and resource-intensive, requiring significant technical expertise. - Users find the **cost** of Palo Alto Cortex XSIAM to be higher than competitors, impacting affordability for smaller companies. - Users report **dashboard issues** that hinder monitoring and create a messy interface, impacting usability and visibility. - Users struggle with the **difficult setup** of Palo Alto Cortex XSIAM, finding it complex and time-consuming for implementation. #### What Are Recent G2 Reviews of Palo Alto Cortex XSIAM? **["Palo Alto Cortex XSIAM: Centralized Security with Powerful AI Automation"](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13174734)** **Rating:** 4.5/5.0 stars _— Tim H._ [Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13174734) **["One phishing incident could have buried our team but cortex XSIAM connected the whole story."](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13174681)** **Rating:** 5.0/5.0 stars _— Audrey W._ [Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-13174681) #### What Are G2 Users Discussing About Palo Alto Cortex XSIAM? - [What is IBM Security ReaQta used for?](https://www.g2.com/discussions/what-is-ibm-security-reaqta-used-for) - 1 comment - [What does QRadar stand for?](https://www.g2.com/discussions/what-does-qradar-stand-for) - 1 comment, 1 upvote - [How do I use IBM QRadar?](https://www.g2.com/discussions/how-do-i-use-ibm-qradar) - 1 comment - [What are the key component of IBM QRadar?](https://www.g2.com/discussions/what-are-the-key-component-of-ibm-qradar) - 1 comment - [What is IBM QRadar Siem?](https://www.g2.com/discussions/what-is-ibm-qradar-siem) - 1 comment ### [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) Palo Alto Networks' Cortex XSOAR is a comprehensive Security Orchestration, Automation, and Response (SOAR) platform designed to streamline and enhance security operations. By integrating automation, case management, real-time collaboration, and threat intelligence management, Cortex XSOAR empowers security teams to respond to incidents more efficiently and effectively. Key Features and Functionality: - Process Standardization and Automation: Cortex XSOAR offers over 270 out-of-the-box playbooks, enabling the automation of numerous security use cases. These playbooks orchestrate response actions across more than 350 third-party products, facilitating seamless integration and operational consistency. - Security-Focused Case Management: The platform unifies alerts, incidents, and indicators from various sources into a single case management framework. This consolidation accelerates incident response by providing a comprehensive view of security events. - Real-Time Collaboration: Cortex XSOAR includes a Virtual War Room equipped with built-in ChatOps and a command-line interface. This feature allows security teams to collaborate in real time, execute commands across the entire product stack, and manage incidents more effectively. - Threat Intelligence Management: The platform aggregates disparate threat intelligence sources, customizes and scores feeds, and matches indicators against the organization's specific environment. This capability enables security teams to take informed actions swiftly. Primary Value and Problem Solving: Cortex XSOAR addresses the challenges faced by security teams, such as the overwhelming volume of alerts and the need for rapid incident response. By automating repetitive tasks and standardizing processes, the platform reduces the time spent on incidents by up to 90%, allowing analysts to focus on critical threats. The integration of threat intelligence management with SOAR capabilities ensures that organizations can operationalize threat feeds effectively, enhancing their overall security posture. Additionally, the platform's extensive integration ecosystem, with over 360 third-party integrations, enables organizations to orchestrate complex workflows across their existing security infrastructure without extensive custom development. **Average Rating:** 4.6/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Palo Alto Networks Cortex XSOAR? - **Automated Remediation:** 9.0/10 (Category avg: 8.7/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Workflow Automation:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Palo Alto Networks Cortex XSOAR? - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks 128,951 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=283fa006a7b7db5565e608e4d1bc1dafae45bdf4b312f2cd5bb208ac9271f81d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F30086%2F&secure%5Burl_type%5D=linkedin_company_website) 22,313 employees on LinkedIn® - **Ownership:** NYSE: PANW #### Who Uses This Product? - **Top Industries:** Computer & Network Security - **Company Size:** 50% Large, 32% Medium #### What Do G2 Reviewers Say About Palo Alto Networks Cortex XSOAR? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **powerful automation** capabilities of Cortex XSOAR, enhancing incident response efficiency and customization. - Users enjoy the **great UI** of Palo Alto Networks Cortex XSOAR, which enhances usability and customization significantly. - Users admire the **accuracy of information** in Palo Alto Networks Cortex XSOAR, enhancing safety and efficiency in operations. - Users value the **powerful automation** capabilities of Cortex XSOAR for efficient incident response management. - Users appreciate the **direct customer support** of Palo Alto Networks Cortex XSOAR, enhancing their overall experience. ##### Cons - Users find the **learning curve steep** , requiring significant time and effort to effectively manage Cortex XSOAR's complexities. - Users feel that the **limited customization** options hinder the overall reporting experience in Cortex XSOAR. - Users find **logging issues** arise from hard-to-read data logs that require opening in a new tab for clarity. - Users find **log management issues** frustrating, as reading data logs quickly is challenging due to window size limitations. - Users find the **reporting lacking** and desire enhanced customization options for a better experience. #### What Are Recent G2 Reviews of Palo Alto Networks Cortex XSOAR? **["Powerful Tool with Clean Data and Seamless Integrations"](https://www.g2.com/survey_responses/palo-alto-networks-cortex-xsoar-review-11967977)** **Rating:** 5.0/5.0 stars _— Pablo V._ [Read full review](https://www.g2.com/survey_responses/palo-alto-networks-cortex-xsoar-review-11967977) **["Unlocking Security Operations automation with Cortex XSOAR"](https://www.g2.com/survey_responses/palo-alto-networks-cortex-xsoar-review-10447892)** **Rating:** 5.0/5.0 stars _— Jai P._ [Read full review](https://www.g2.com/survey_responses/palo-alto-networks-cortex-xsoar-review-10447892) #### What Are G2 Users Discussing About Palo Alto Networks Cortex XSOAR? - [What is Palo Alto Networks Cortex XSOAR used for?](https://www.g2.com/discussions/what-is-palo-alto-networks-cortex-xsoar-used-for) ### [Barracuda Incident Response](https://www.g2.com/products/barracuda-incident-response/reviews) No email defense technology can protect against increasingly advanced email threats 100 percent of the time. Some advanced social engineering attacks like business email compromise will reach users’ mailboxes. And when they do, you need to respond quickly and accurately to minimize the scope and severity of damage. Barracuda Incident Response lets you respond to threats quickly and effectively, by automating investigative workflows and enabling direct removal of malicious emails **Average Rating:** 4.5/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Barracuda Incident Response? - **Automated Remediation:** 9.2/10 (Category avg: 8.7/10) - **Quality of Support:** 9.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Barracuda Incident Response? - **Seller:** [Barracuda](https://www.g2.com/sellers/barracuda) - **Year Founded:** 2002 - **HQ Location:** Campbell, CA - **Twitter:** @Barracuda 15,239 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f781b15d43db259998c089a305a16438e46ef7f458b40ed200cb81a2a683bea5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbarracuda-networks%2F&secure%5Burl_type%5D=linkedin_company_website) 2,248 employees on LinkedIn® - **Ownership:** Private #### Who Uses This Product? - **Company Size:** 50% Medium, 25% Large #### What Do G2 Reviewers Say About Barracuda Incident Response? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **instant email threat removal** feature, allowing quick resolution and enhanced security management. - Users highlight the **essential protection and investigation capabilities** of Barracuda Incident Response as crucial for cybersecurity. - Users value the **email search and removal functionality** that enhances control over mailbox contents effortlessly. - Users find Barracuda Incident Response to be an **invaluable tool** for effective email remediation and investigation. - Users value the **instant email threat removal** feature of Barracuda Incident Response, mitigating potential risks effectively. ##### Cons - Users desire that the **email blocking feature** applies to all gateway levels for more efficient management. #### What Are Recent G2 Reviews of Barracuda Incident Response? **["Instant Email Threat Removal That Makes a Big Difference"](https://www.g2.com/survey_responses/barracuda-incident-response-review-12340166)** **Rating:** 4.5/5.0 stars _— Jose C._ [Read full review](https://www.g2.com/survey_responses/barracuda-incident-response-review-12340166) **["Amazing product"](https://www.g2.com/survey_responses/barracuda-incident-response-review-12337161)** **Rating:** 5.0/5.0 stars _— Peter E._ [Read full review](https://www.g2.com/survey_responses/barracuda-incident-response-review-12337161) #### What Are G2 Users Discussing About Barracuda Incident Response? - [What is Barracuda Incident Response used for?](https://www.g2.com/discussions/what-is-barracuda-incident-response-used-for) ### [Proofpoint Threat Response](https://www.g2.com/products/proofpoint-threat-response/reviews) Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 #### How Do G2 Users Rate Proofpoint Threat Response? - **Automated Remediation:** 9.0/10 (Category avg: 8.7/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Proofpoint Threat Response? - **Seller:** [Proofpoint](https://www.g2.com/sellers/proofpoint) - **Year Founded:** 2002 - **HQ Location:** Sunnyvale, CA - **Twitter:** @proofpoint 31,157 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ffe74895a6dd57f2366e3788b5672d95f77f75231d2b11c49b36c398e662c8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproofpoint&secure%5Burl_type%5D=linkedin_company_website) 5,146 employees on LinkedIn® - **Ownership:** NASDAQ: PFPT #### Who Uses This Product? - **Company Size:** 56% Medium, 22% Large #### What Do G2 Reviewers Say About Proofpoint Threat Response? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automated recall of suspicious emails** in Proofpoint Threat Response for enhanced email security. - Users appreciate the **automated recall of suspicious emails** , enhancing security and reducing risk effectively. - Users appreciate the **automatic recall of suspicious emails** , enhancing their phishing prevention efforts effectively. - Users appreciate the **comprehensive security tools** of Proofpoint Threat Response that effectively safeguard their companies. - Users appreciate the **comprehensive threat detection tools** of Proofpoint, enhancing their company's safety and security. ##### Cons - Users report frequent **false positives** in email management, leading to the recall and replacement of hundreds of emails. - Users report experiencing **numerous false positives** , causing significant disruptions with email recalls and replacements. - Users find the **learning curve steep** , though ample training and support are available to ease the process. #### What Are Recent G2 Reviews of Proofpoint Threat Response? **["Quick Alerts and Clear, Detailed Summaries for Suspicious Emails"](https://www.g2.com/survey_responses/proofpoint-threat-response-review-12478488)** **Rating:** 5.0/5.0 stars _— Casey M._ [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-review-12478488) **["Takes time to learn, but Great product!"](https://www.g2.com/survey_responses/proofpoint-threat-response-review-9471662)** **Rating:** 4.0/5.0 stars _— Joshua B._ [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-review-9471662) ### [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) Splunk SOAR provides security orchestration, automation and response capabilities that allow security analysts to work smarter by automating repetitive tasks; respond to security incidents faster with automated detection, investigation, and response; increase productivity, efficiency and accuracy; and strengthen defenses by connecting and coordinating complex workflows across their team and tools. Splunk SOAR also supports a broad range of security operations center (SOC) functions including event and case management, integrated threat intelligence, collaboration tools and reporting. **Average Rating:** 4.4/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate Splunk SOAR (Security Orchestration, Automation and Response)? - **Automated Remediation:** 8.6/10 (Category avg: 8.7/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.6/10) - **Workflow Automation:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Splunk SOAR (Security Orchestration, Automation and Response)? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Consulting - **Company Size:** 41% Medium, 34% Large #### What Do G2 Reviewers Say About Splunk SOAR (Security Orchestration, Automation and Response)? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of Splunk SOAR, enhancing security and response efficiency dramatically. - Users value the **effective incident management** of Splunk SOAR, enhancing security response and automation in their workflows. - Users value the **flexibility and integration** of Splunk SOAR, allowing seamless workflow orchestration for enhanced security. - Users appreciate the **easy threat detection** capability of Splunk SOAR, enhancing security analysis and response efficiency. - Users value the **ease of use** of Splunk SOAR, appreciating its intuitive UI and seamless integration capabilities. ##### Cons - Users find the **high cost** of Splunk SOAR prohibitive, making it difficult for average users to afford. - Users find the **learning curve steep** , requiring extensive knowledge and training to effectively use Splunk SOAR. - Users find the **difficult learning curve** to be challenging, especially for beginners new to automation platforms. - Users find the **complexity** of Splunk SOAR challenging, requiring extensive learning for effective use. - Users find the **poor interface design** of Splunk SOAR challenging, particularly for those new to automation platforms. #### What Are Recent G2 Reviews of Splunk SOAR (Security Orchestration, Automation and Response)? **["Extensive SOC Automation with Splunk SOAR"](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-13157846)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-13157846) **["Splunk SOAR is a good software for automation"](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922172)** **Rating:** 5.0/5.0 stars _— Dheeraj T._ [Read full review](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922172) #### What Are G2 Users Discussing About Splunk SOAR (Security Orchestration, Automation and Response)? - [What is Splunk SOAR (Security Orchestration, Automation and Response) used for?](https://www.g2.com/discussions/what-is-splunk-soar-security-orchestration-automation-and-response-used-for) ### [Blink](https://www.g2.com/products/blink-ops-blink/reviews) Automate Everything Security in the Blink of AI Blink is a security workflow automation platform designed to make building, collaborating, and scaling all things security & beyond effortless using generative AI. Whether you prefer code, low-code, or no-code, Blink has got you covered. Easily drag and drop the actions you want into a workflow, leveraging the over 30,000 integrations available in the automation library, or use Blink Copilot to generate a workflow with a natural language prompt. Use Blink as an automation hub, where security teams go to quickly develop, collaborate, and automate their security ideas. Leverage the platform’s 10,000+ workflows that come out of the box to quickly build workflows for real-time remediation. Generate automation workflows for standalone use cases or build an end-to-end proactive automation strategy, streamlining security responses across your entire organization. **Average Rating:** 4.7/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate Blink? - **Automated Remediation:** 9.0/10 (Category avg: 8.7/10) - **Quality of Support:** 9.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.6/10) - **Workflow Automation:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Blink? - **Seller:** [Blink Ops](https://www.g2.com/sellers/blink-ops) - **Company Website:** www.blinkops.com - **Year Founded:** 2021 - **HQ Location:** Austin, US - **Twitter:** @getBlinkOps 706 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e65f853537ff0ed09ad1f58bf9582d05c18ee23890cc577cf275f7f98b6d61a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblink-ops%2F&secure%5Burl_type%5D=linkedin_company_website) 126 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 63% Medium, 21% Large #### What Do G2 Reviewers Say About Blink? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Blink, facilitating a quick and satisfying setup for effective project execution. - Users value the **automation capabilities** of Blink, noting significant outcomes and enhanced security orchestration. - Users commend the **responsive customer support** of Blink, enhancing the overall experience and effectiveness of the product. - Users value the **easy setup** of Blink, enabling a seamless start and enhancing their overall experience. - Users appreciate the **smooth JavaScript execution** of Blink, enhancing web project efficiency and compatibility. ##### Cons - Users identify **limited extensibility** in Blink, especially affecting large and complex project workflows. - Users find Blink's **limited extensibility** problematic, particularly for large and complex project needs. #### What Are Recent G2 Reviews of Blink? **["Collaboration with Blink, focusing on outcomes over possibilities"](https://www.g2.com/survey_responses/blink-review-9911596)** **Rating:** 5.0/5.0 stars _— Uriel A._ [Read full review](https://www.g2.com/survey_responses/blink-review-9911596) **["Compatibility Champion, Limited Extensibility"](https://www.g2.com/survey_responses/blink-review-11995069)** **Rating:** 4.5/5.0 stars _— VISHNU S._ [Read full review](https://www.g2.com/survey_responses/blink-review-11995069) ### [IBM QRadar SOAR](https://www.g2.com/products/ibm-qradar-soar/reviews) IBM QRadar® SOAR is designed to help your security team respond to cyberthreats with confidence, automate with intelligence and collaborate with consistency. It guides your team in resolving incidents by codifying established incident response processes into dynamic playbooks. The open and agnostic platform helps accelerate and orchestrate their response by automating actions with intelligence and integrating with other security tools. IBM QRadar SOAR is available on AWS Marketplace. **Average Rating:** 4.0/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate IBM QRadar SOAR? - **Automated Remediation:** 7.5/10 (Category avg: 8.7/10) - **Quality of Support:** 7.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 6.7/10 (Category avg: 8.6/10) - **Workflow Automation:** 7.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind IBM QRadar SOAR? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity 74,660 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website) 328,202 employees on LinkedIn® - **Ownership:** SWX:IBM #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 72% Large, 21% Medium #### What Do G2 Reviewers Say About IBM QRadar SOAR? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **easy-to-use interface** of IBM QRadar SOAR, facilitating quick workflow creation and customization. - Users find that IBM QRadar SOAR's **automation capabilities** significantly reduce manual tasks, enhancing efficiency in security operations. - Users value the **easy integrations** with various tools, simplifying their security operations and workflows efficiently. - Users appreciate the **seamless integration** with various tools, enhancing efficiency and streamlining security processes effectively. - Users value the **responsive IBM support** and the ease of use of the QRadar SOAR console for quick resolutions. ##### Cons - Users face **integration issues** with IBM QRadar SOAR, limiting its functionality and complicating setups with other applications. - Users find the **initial complexity** of IBM QRadar SOAR challenging, requiring time to master its extensive features. - Users experience **limited integration** with IBM QRadar SOAR, making advanced configurations and implementation challenging. - Users find the **system limitations** of IBM QRadar SOAR restrict effective transformations and complicate implementation efforts. - Users report **bug issues** with IBM QRadar SOAR, including errors in workflows and occasional lagging performance. #### What Are Recent G2 Reviews of IBM QRadar SOAR? **["Analyze Soar Qradar"](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9842312)** **Rating:** 5.0/5.0 stars _— Aparecido A._ [Read full review](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9842312) **["IBM Security QRadar SOAR"](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9696782)** **Rating:** 4.5/5.0 stars _— Prashanth K._ [Read full review](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9696782) - ‹ Prev‹ Prev - 1 - [2](/categories/security-orchestration-automation-and-response-soar?order=g2_score&page=2#product-list) - [3](/categories/security-orchestration-automation-and-response-soar?order=g2_score&page=3#product-list) - [4](/categories/security-orchestration-automation-and-response-soar?order=g2_score&page=4#product-list) - [5](/categories/security-orchestration-automation-and-response-soar?order=g2_score&page=5#product-list) - [6](/categories/security-orchestration-automation-and-response-soar?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/security-orchestration-automation-and-response-soar?order=g2_score&page=2#product-list) Spotlight Categories [Spend Management Software](https://www.g2.com/categories/spend-management) [Background Check Software](https://www.g2.com/categories/background-check) [Pricing Software](https://www.g2.com/categories/pricing) [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management) [Performance Management Software](https://www.g2.com/categories/performance-management) Similar Categories - [Incident Response](/categories/incident-response) - [Security Information and Event Management (SIEM)](/categories/security-information-and-event-management-siem) - [Threat Intelligence](/categories/threat-intelligence) - [AI SOC Agents](/categories/ai-soc-agents) - [Breach and Attack Simulation (BAS)](/categories/breach-and-attack-simulation-bas) - [Deception Technology](/categories/deception-technology) - [Digital Forensics](/categories/digital-forensics) - [Digital Risk Protection (DRP) Platforms](/categories/digital-risk-protection-drp-platforms) - [IoT Security Solutions](/categories/iot-security-solutions) - [Malware Analysis Tools](/categories/malware-analysis-tools) - [Managed Detection and Response (MDR)](/categories/managed-detection-and-response-mdr) - [OT Secure Remote Access](/categories/ot-secure-remote-access) - [OT Security Tools](/categories/ot-security-tools) - [Red Teaming Tools](/categories/red-teaming-tools) [Browse Security Orchestration, Automation, and Response (SOAR) Themes](/categories/security-orchestration-automation-and-response-soar/themes) ![Brandon Summers-Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon Summers-Miller") BS Researched and written by [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller) Updated October 3, 2024 Security orchestration, automation, and response (SOAR) software products are tools used to help integrate security technologies and automate incident-related tasks. These tools integrate with a company’s existing security solutions to help users build and automate workflows, simplifying the incident response process and reducing the amount of human intervention necessary to handle security incidents. Companies use these tools to create a centralized system complete with visibility into a company’s security software and operational processes. These tools also reduce the time it takes to respond to incidents, as well as the potential for human error in remediating security threats and vulnerabilities. SOAR platforms combine aspects of [vulnerability management](https://www.g2.com/categories/vulnerability-management), [incident response](https://www.g2.com/categories/incident-response), and [security information and event management (SIEM)](https://www.g2.com/categories/security-information-and-event-management-siem) solutions. SOAR products are designed to provide some of each tool’s respective functionality or integrate with third-party tools. Once integrated, processes can be designed to identify incidents and automate remediation tasks. To qualify for inclusion in the Security Orchestration, Automation, and Response (SOAR) category, a product must: - Integrate security information and incident response tools - Allow security professionals to build response workflows - Automate incident management and response tasks within workflows - Provide formalized incident, workflow, and performance reports Show More * * * ## How Do You Choose the Right Security Orchestration, Automation, and Response (SOAR) Software? ### What You Should Know About Security, Orchestration, Automation, and Response (SOAR) Software ### What is Security, Orchestration, Automation, and Response (SOAR) Software? Security orchestration, automation, and response (SOAR) software helps coordinate, execute, and automate tasks between various IT workers and tools. SOAR tools allow organizations to respond quickly to cybersecurity attacks and observe, understand, and prevent future incidents. SOAR software gives organizations a comprehensive view of their existing security systems while centralizing the security data. By automating security responses and reducing manual tasks, SOAR helps to generate a faster and more accurate response to security attacks. It also helps better coordinate and route incident response to the most appropriate IT worker in real time. **What Does SOAR Stand For?** SOAR stands for security orchestration, automation, and response. SOAR software significantly contributes to identifying potential future security threats. ### What are the Common Features of Security, Orchestration, Automation, and Response (SOAR) Software? Usually, a SOAR software offering operates under three primary software capabilities: **Threat and vulnerability management:** Threat and vulnerability management examines key assets and prioritizes efforts to reduce risk. Working with other security teams, threat and vulnerability management helps prevent attacks by threat actors. **Security incident response:** Security incident response addresses and manages the aftermath of a security breach, cyberattack, computer incident, or security incident. Security incident response is to handle the aftermath of a security breach in a way that limits damage, reduces recovery time, and reduces cost. **Security operations automation:** Security operations automation is the technology that enables the automation and orchestration of security tasks. This can include both administrative duties and incident detection and response. ### What are the Benefits of Security, Orchestration, Automation, and Response (SOAR) Software? The benefits of using a SOAR tool are that it lessens the impact of security incidents and reduces the risk of legal liability. SOAR software helps companies’ security teams by enabling them to: **Maintain a central view:** One of the benefits of SOAR software is that it gives security staff a central view and enables control of existing security systems while centralizing data collection to improve a company's security posture, operational efficiency, and productivity.  **Automate manual tasks:** As with most software today, users are looking for help in terms of automation. SOAR software helps to manage and automate all aspects of a security incident lifecycle. This removes manual tasks, gives security staff more time to be productive, and allows them to focus on more mission-critical security tasks that do not require manual tasks. **Define incident and response procedures:** SOAR software helps security systems define incident and response procedures. This helps to route security incidents to the correct security staff. SOAR can also prioritize and standardize the security response processes in a consistent, transparent, and documented way.  **Optimize incident response** : Because SOAR software helps security staff define incident and response procedures, incident response is more accurate. This accuracy enables security systems and staff to have improved responses where they may have to contain, eradicate, or recover crucial data.  **Identify and assign incident severity levels:** SOAR software helps to identify and assign incident severity levels. Severity levels in cybersecurity measure how severely a security incident impacts various parts of the organization. SOAR software automatically identifies and assigns severity levels, enabling the right security system and staff to respond appropriately. This means both can respond immediately to security incidents that may negatively affect an organization, such as networks, software, employee or customer data, etc. **Support collaboration and unstructured investigations:** SOAR software supports collaboration and unstructured investigations in real time, helping route each security incident to the security system and security staff best suited to respond. Collaboration with other IT teams for tasks such as remediation or other departments such as legal is possible.  **Streamline operations:** By using SOAR software, organizations can streamline security operations for threat and vulnerability management, security incident response, and security operations automation. SOAR software connects these security elements while integrating disparate security systems. SOAR software’s playbooks allow users to orchestrate, streamline and automate tasks. Playbooks also codify the process workflows that streamline the SOAR software functions. ### Who Uses Security, Orchestration, Automation, and Response (SOAR) Software? **IT and cybersecurity staff:** They use SOAR software to handle security alerts such as phishing, which includes looking for threat feed data from endpoints, failed user logins, logins from unusual locations, malicious VPN access attempts, and so on. It's also used to hunt for threats and respond to incidents from attached files for malware analysis, cloud-aware incident response, and automate data enrichment. Cybersecurity staff who assign incident severity and check other products for vulnerability scores also use SOAR platforms. ### Challenges with Security, Orchestration, Automation, and Response (SOAR) software There are a number of challenges with SOAR software that IT teams can encounter. **Skill gaps:** While there is the misconception that SOAR software could replace security staff, the tool is meant to augment security teams, allowing them to work efficiently and effectively but not replacing them. However, there still may be a skills gap as the security team must be able to create detailed workflows of their processes. **Effective deployment:** Another challenge of SOAR software is that it must be deployed to the enterprise but also connected to the other applications and technologies, which can be very complicated. An organization must also have staff with enough skills to deploy and maintain the platform. The applications and technologies used by the enterprise must also be able to support or be integrated into the SOAR software. One of SOAR software’s greatest strengths is to connect and orchestrate other technologies; however, if each technology is unable to be integrated, it hampers the benefits of deploying SOAR software. ### How to Buy Security, Orchestration, Automation, and Response Software #### Requirements Gathering (RFI/RFP) for Security, Orchestration, Automation, and Response (SOAR) Software If an organization is just starting out and looking to purchase SOAR software, g2.com can help select the best one. Most business pain points might be related to all of the manual work that must be completed. If the company is large and has a lot of networks, data, or devices in its organization, they may need to shop for a SOAR software that can grow with its organization. Users should think about the pain points in security to help create a checklist of criteria. Additionally, the buyer must determine the number of employees who will need to use the SOAR software and if they currently have the skills to administer it.  Taking a holistic overview of the business and identifying pain points can help the team springboard into creating a checklist of criteria. The checklist serves as a detailed guide that includes both necessary and nice-to-have features, including budget, features, number of users, integrations, security staff skills, cloud or on-premises solutions, and more. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from SOAR software. #### Compare Security, Orchestration, Automation, and Response (SOAR) Software **Create a long list** Vendor evaluations are an essential part of the software buying process from meeting the business functionality needs to implementation. For ease of comparison, after all demos are complete, it helps to prepare a consistent list of questions regarding specific needs and concerns to ask each vendor. **Create a short list** From the long list of vendors, it is helpful to narrow down the list of vendors and come up with a shorter list of contenders, preferably no more than three to five. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is comprehensive, the user should demo each solution on the shortlist with the same use cases. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.  #### Selection of Security, Orchestration, Automation, and Response (SOAR) Software **Choose a selection team** Before getting started, creating a winning team that will work together throughout the entire process, from identifying pain points to implementation, is crucial. The software selection team should consist of organization members with the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, head administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Compare notes** The selection team should compare notes and facts and figures which they noted during the process, such as costs, security capabilities, and alert and incident response times. **Negotiation** Just because something is written on a company’s pricing page does not mean it's final. It is crucial to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### What does Security, Orchestration, Automation, and Response (SOAR) Software cost? SOAR is considered a long-term investment. This means there must be a careful evaluation of vendors, and the software should be tailored to each organization's specific requirements. Once a SOAR solution is purchased, deployed, and integrated into an organization’s security system, the cost could be high, which is why the evaluation stage of selecting SOAR software is so crucial. The notion of rip-and-replace cost can be high. The SOAR vendor chosen should continue to provide support for the SOAR solution with flexibility and open integration. #### Return on Investment (ROI) Organizations decide to purchase SOAR software with some type of return on investment (ROI). As they want to recoup the money spent on the software, it is critical to understand the costs that will be saved in terms of efficiency. SOAR software saves security staff costs by eliminating manual tasks. For example, SOAR software automatically investigates the scenario of email phishing attacks which is very common, so this task can be very repetitive and consumes security staff time if it is done manually. A large enterprise used actual data from its SOAR software deployment and compared it to the cost of handling email phishing investigations automatically using SOAR software versus handling them manually. The enterprise found that the reduction in staff time required to handle phishing emails equated to savings of over $680,000 per year. ### Security, Orchestration, Automation, and Response (SOAR) Software Trends **Enterprises:** Due to the requirements to maintain such large-scale IT and network infrastructure, organizations such as large enterprises tend to be more interested in purchasing SOAR software. Having such large networks and more complex IT makes such organizations more vulnerable to security threats which is another drive to purchase SOAR software. Also, larger organizations have more employees with more devices, which increases threats if they are accessing workplace applications on these devices. **Retail and e-commerce:** These industries have increased interest in SOAR software due to the vulnerabilities in PoS)transactions and online purchases. It is the processing of these monetary transactions which creates a security risk, especially there personal and financial information of customers. Adopting technologies such as location-based marketing for these types of purchases also makes the retail industry more vulnerable to security threats.