I find ServiceNow Security Operations makes security operations easier and secure. It allows us to manage incidents and alerts effectively. I really like the intelligence and log management features because they reduce false positives and mean I don't need to have my eyes glued to the screen all the time. Integrating it with other tools like JIRA, Palo Alto, AWS, and Selenium provides a single pane of glass view, which is incredibly beneficial. The initial setup was very easy. Review collected by and hosted on G2.com.

Managing access to AI agent Review collected by and hosted on G2.com.

I like the seamless integration between ServiceNow Security Operations and ITSM because it eliminates the 'silo' effect, ensuring that once a threat is identified, the ticket is routed to the right IT team automatically without anything getting lost in email chains. It makes a big difference in speeding up response by automatically routing security threats to the correct IT team. It also helps in preventing data loss by moving communication out of messy email chains and into tracked tickets. Furthermore, I enjoy how it improves visibility by breaking down organizational silos so security and IT are always aligned. Additionally, the initial setup was quite easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

It brings IT and security together, automates response workflows, and prioritizes risks using the CMDB. It also reduces alert noise, which helps enable faster remediation and an overall improved security posture. Review collected by and hosted on G2.com.

It’s complex and costly, heavily CMDB‑dependent, and it requires a skilled setup along with significant effort for integration and customization. Review collected by and hosted on G2.com.

I like ServiceNow Security Operations for its ease of use, scalability, and adaptability. It allows me to tailor the platform to suit our company's unique needs. The initial setup was pretty easy, which was a plus. Review collected by and hosted on G2.com.

I don't like the difficulty in building agents. It would be better if the process was simplified and provided with both simple and advanced options. Review collected by and hosted on G2.com.

I use ServiceNow Security Operations for incident tickets and the traceback of audit, which is really helpful for governance. I like the security aspect of it, and I appreciate that it offers easy access and a worklog feature. The setup was very easy, making it convenient to get started. Review collected by and hosted on G2.com.

The export function could be better in generating reports with pie charts Review collected by and hosted on G2.com.

The most helpful bit is probably the fact that it can act as a one-stop-shop - you can integrate a lot of SIEMs / detection tools and ingest everything into one place, which spares you from having to switch between a bazillion different systems. If you're already using SNOW as an ITSM solution, then you can natively link to your CMDB and other ITSM processes which is a big plus for a large enterprise. Review collected by and hosted on G2.com.

Well, the flipside is this is not a plug & play type of tool and proper implementation and tuning might take month, so it's a heavy deployment. Aside from that, it's also reliant on the quality of your CMDB (garbage in, garbage out principle) - if your CMDB is weak, the SecOps outcomes will be poor. All in all, the truth is it requires maturity & time (+cost) investment to deliver value. Review collected by and hosted on G2.com.

I like the functionality of ServiceNow Security Operations and the monitoring and notifications features. The ease of use has already saved our teams time compared to the last tool we used. It was very easy to set up. Review collected by and hosted on G2.com.

I think some things need automated or could be so I don't know if that's the tool's fault. Specifically, tickets that need to cross teams functionality. Review collected by and hosted on G2.com.

I like the ability to track trends and maintain privacy for cyber events records with ServiceNow Security Operations. I find the handling of event records and management of incidents to be quite effective. Review collected by and hosted on G2.com.

I find that data related to problems is not private, which forces us to use other products to examine the issues. Also, the initial setup wasn't that easy. Review collected by and hosted on G2.com.

The integration with the rest of the ServiceNow platform is excellent. Having security incidents and IT workflows in one place really helps, since it reduces the need to jump back and forth between different tools. Review collected by and hosted on G2.com.

Initial setup takes longer than expected and requires a fair amount of ServiceNow knowledge to get things running properly.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

I really like the integrations with CISA and NVD. It's also helpful that it's integrated into CSDM. These integrations provide a more holistic overview of the risk. The initial setup was easy, which was a nice bonus. Review collected by and hosted on G2.com.

I don't like that the application VR and infrastructure were saved together. Review collected by and hosted on G2.com.