Performance has been consistently reliable, even when handling large volumes of alerts, and the integrations with other enterprise tools have made our security operations much more efficient.

Overall, the platform has helped us shift what used to be a stressful, reactive process into something far more structured and proactive. Review collected by and hosted on G2.com.

So far, I haven’t experienced anything negative while using this platform, and I don’t expect it to fall short of my expectations. Review collected by and hosted on G2.com.

I like how ServiceNow Security Operations integrates with Rapid7, making it easy to bring all vulnerabilities into one place. This helps the IT teams handle vulnerabilities centrally without needing to log into Rapid7 for remediation. I appreciate how it groups similar vulnerabilities, making it easier for tech teams to address them collectively. Tagging vulnerabilities to Configuration Items (CIs) and displaying them in the CMDB is another highlight for me. It helps track team workloads and monitor progress in handling incidents, service requests, changes, and vulnerabilities all in one place. Review collected by and hosted on G2.com.

A few times when the CI's names are not matching, it becomes difficult to map the VR that comes to ServiceNow and don't link to CIs. More ease of use is needed. The visibility linked to the survey is limited and could change. Review collected by and hosted on G2.com.

I like that the IT Security operations module in ServiceNow Security Operations introduced us to workspaces, which pushed us into using them on top of its already amazing helpful capabilities. The workspace IT Security operations is extremely helpful because it serves as a single pane of glass, eliminating the need to move from system to system or jump around the ServiceNow platform. It also helps us by consolidating data from other platforms like CrowdStrike, getting us the info we need in one place. Review collected by and hosted on G2.com.

We could always use more information which uses more integrations. I suppose being able to integrate easier with other platforms without the extra cost included with data fabric would be nice. Review collected by and hosted on G2.com.

I like how even small risks are identified and addressed on time. The UI helps keep tasks organized by priority, so it’s clear what needs attention first. Investigations also start with the right context already in hand, which makes the process smoother. Overall, it performs well without creating unnecessary noise. Review collected by and hosted on G2.com.

Often integrations require manual tuning.

Alert notifications need proper training. Review collected by and hosted on G2.com.

What I like about using this platform is that it brings fewer alert headaches and keeps performance metrics consistent, even under pressure. It also supports strong integrations across security tools, and the UI feels friendly and practical. Overall, it helps me keep security work more controlled and manageable. Review collected by and hosted on G2.com.

What I don’t like: the root-cause details feel incomplete. Updates should be tested more carefully before being released. Also, playbook editing isn’t very flexible. Review collected by and hosted on G2.com.

This platform has really earned my confidence. The threat intelligence feature and CMDB integrations are worth mentioning. The UI also presents incident details in a way that encourages faster decision-making. Review collected by and hosted on G2.com.

I believe the platform is doing great and just have to keep itself up in the game. Review collected by and hosted on G2.com.

It's really helpful how ServiceNow can leverage cross-product data for security operations, like using the global user data for 'affected users' in security incident reports (SIR), mapping inbound actions to reporters from the global user table, and making SIR and Vulnerability Response (VR) CMDB aware, including support group routing. This seamless integration allows one practice to leverage data maintained by another, which is extremely beneficial. Review collected by and hosted on G2.com.

Some of the partner integrations aren't well tested and require a lot of management during patch version changes. We have had a high rate of failure during upgrades for our Tenable integration - features that work in one version break in another. Review collected by and hosted on G2.com.

I like its workflow automation and integration capabilities the most. Review collected by and hosted on G2.com.

Recently, I've noticed that ServiceNow has been running slowly. Whenever I perform a search, it takes a long time to return the results. Review collected by and hosted on G2.com.

The user-friendly UI makes it easier to set the right priorities. AI has effectively separated genuine concerns from routine activities. Daily security operations are also handled through automation, requiring less human interaction. Review collected by and hosted on G2.com.

I believe I like this platform overall, as it has not only made our security work easier but has also well prepared us for any potential risks that may occur. Review collected by and hosted on G2.com.

Safety is the main benefits and how effectively and promptly issue can be communities to IT teams.

From my discussion with IT peers, there is quicker detection of issue which allows a quicker response.

Tracking of issue, audit trial available for metrics and future reviews.

Automation is the main benefits and related time saves and costs Review collected by and hosted on G2.com.

Main issue should be the costs but obvious does not directly affect me as a user.

It’s not always easy to get used to without training and ask peers who have used it. Review collected by and hosted on G2.com.