--- title: ServiceNow Security Operations Reviews meta_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 81 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 81 scale: '5' date_modified: '2026-08-04' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews **Vendor:** ServiceNow **Category:** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **Average Rating:** 4.3/5.0 **Total Reviews:** 81 ## About ServiceNow Security Operations ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. ## ServiceNow Security Operations Pros & Cons **What users like:** - Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools. (11 reviews) - Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency. (10 reviews) - Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup. (9 reviews) - Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency. (8 reviews) - Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution. (7 reviews) - Users value the **ease of implementation** in ServiceNow Security Operations, facilitating integration and usability for large organizations. (6 reviews) - Workflow Management (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Features (5 reviews) **What users dislike:** - Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness. (4 reviews) - Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability. (4 reviews) - Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations. (3 reviews) - Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly. (2 reviews) - Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks. (2 reviews) - Users find the **high licensing costs** of ServiceNow Security Operations to be a significant drawback in its usability. (2 reviews) - Users find the **complex licensing model** of ServiceNow Security Operations challenging compared to other large-scale products. (2 reviews) - Limitations (2 reviews) - Limited Integration (2 reviews) - Missing Features (2 reviews) ## ServiceNow Security Operations Reviews ### 1. Centralized Incident Management with Intuitive Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** vignesh m. | admin, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about ServiceNow Security Operations?** I use ServiceNow Security Operations because it provides a single place to manage and track incidents, making it easy to assign tasks, monitor progress, and keep everything updated throughout the process. The dashboard offers a clear view of open incidents and their statuses, which helps my team stay organized and ensures nothing gets missed during investigations. We can quickly see all open incidents without having to ask for updates, allowing us to focus on high-priority issues first. **What do you dislike about ServiceNow Security Operations?** I find the user interface could be improved since some tasks require multiple clicks to complete. It would be helpful if commonly used actions were easier to access and required fewer clicks. A cleaner layout and simpler navigation would make it easier for new users. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** We use ServiceNow Security Operations to centralize our incident management, improve visibility into our investigations, and ensure a consistent workflow. It helps us stay organized, prioritize high-priority issues, and keeps us updated with a clear dashboard view of all incidents. ### 2. All Security Tools in One Place with Fast, Automated Playbooks **Rating:** 4.0/5.0 stars **Reviewed by:** Adam R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about ServiceNow Security Operations?** The best in it is that it brings all our security tools and alerting systems into one place and lets us launch automated playbooks immediately. We used to bounce between different consoles all day, but now that workload is managed much more smoothly. I can focus on real threats, and response times stay very short without all the constant switching. **What do you dislike about ServiceNow Security Operations?** The initial setup is very complicated. Getting integrations dialed in takes a lot of time, and if anything is even slightly off, the whole process stalls. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** The biggest problem this solved for our business was the constant flood of alerts and the need to jump between several tools all day. Now it helps by bringing incidents together in one place and automatically ranking them, so we can kick off the right playbooks and stay focused on the real threats. ### 3. Unifies Security and IT with Efficient Threat Response and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul S. | Teaching Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about ServiceNow Security Operations?** What I like best about ServiceNow Security Operations is how it brings security and IT teams together on a single platform. Instead of relying on disconnected tools and manual processes, it helps organizations identify, prioritize, and respond to threats more efficiently. I also appreciate its automation capabilities, which reduce repetitive work and help security teams stay focused on higher-value tasks. It's frontend is very great and user friendly which also helps us to interact. Ultimately, it helps us to increase our company's growth and performance at Price. **What do you dislike about ServiceNow Security Operations?** One challenge with ServiceNow security operations is that it can have a steep learning curve, especially for the organizations that are new to the platform or have complex workflows setting it up and customizing it requires careful planning and experienced administrators. However, once it is implemented effectively, the automation, integration and visibility, it provides the initial investment of time and effort worthwhile. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security operations addresses key challenges such as fragmented security workflows, slow incident response, alert fatigue, and manual remediation processes. By integrating security tools and automating detection, investigation and response, it helps security teams to detect MTTD and mean time to response MTTR which improves operational efficiency and strengthen overall security posture. ### 4. Improves Security Posture with Strong Playbooks and Orchestration **Rating:** 4.0/5.0 stars **Reviewed by:** Bilal L. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about ServiceNow Security Operations?** ServiceNow Security Operations is a set of applications that connects IT security with our team to help improve our security posture. I like that it brings together incident reports from endpoints, SIEM, and the firewall. Another advantage is its unique options for playbooks and orchestration, which support a more intelligent workflow. **What do you dislike about ServiceNow Security Operations?** When dealing with a high volume of alerts, the alerting system can feel overwhelming. It likely needs some tuning to reduce the chance of false positives and to ensure that threats are highlighted accurately. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It pulls data from third-party tools and maps it against the CMDB to show the security status of assets and services, helping connect threat intelligence to reduced technical and business severity. The UI dashboards and reports are very useful, and they provide a complete view of threats and cyber alerts. ### 5. Centralized, Automated Security Workflows with ServiceNow Security Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2026 **What do you like best about ServiceNow Security Operations?** ServiceNow Security Operations is useful when you want security workflows to feel less chaotic and less dependent on scattered tools or manual coordination. Incident response workflows, case management and integrations with broader ServiceNow processes are where it stands out. I liked the ability to centralize investigations and automate repetitive triage steps instead of analysts manually moving information around. **What do you dislike about ServiceNow Security Operations?** Setup complexity is the obvious downside. This isn’t something you casually deploy and immediately get value from. Workflows, integrations, playbooks and ownership models all need planning. The interface can also feel heavy for teams that just want lightweight incident tooling. Pricing also clearly targets enterprise buyers. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It solves fragmented security operations. Instead of incidents living across email, SIEM tools, spreadsheets and chat threads, response workflows become more structured and auditable. ### 6. Centralized Vulnerability Management with Efficient Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Kalyan Chakravarthy K. | Sr. Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** I like how ServiceNow Security Operations integrates with Rapid7, making it easy to bring all vulnerabilities into one place. This helps the IT teams handle vulnerabilities centrally without needing to log into Rapid7 for remediation. I appreciate how it groups similar vulnerabilities, making it easier for tech teams to address them collectively. Tagging vulnerabilities to Configuration Items (CIs) and displaying them in the CMDB is another highlight for me. It helps track team workloads and monitor progress in handling incidents, service requests, changes, and vulnerabilities all in one place. **What do you dislike about ServiceNow Security Operations?** A few times when the CI's names are not matching, it becomes difficult to map the VR that comes to ServiceNow and don't link to CIs. More ease of use is needed. The visibility linked to the survey is limited and could change. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations centralizes vulnerabilities and integrates Rapid7, allowing IT teams to handle vulnerabilities in one place, making tech tasks efficient. It groups similar VRs, simplifying solutions and managing exceptions and false positives effortlessly. ### 7. Centralized Security Management, Needs Easier Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** steve m. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** I like that the IT Security operations module in ServiceNow Security Operations introduced us to workspaces, which pushed us into using them on top of its already amazing helpful capabilities. The workspace IT Security operations is extremely helpful because it serves as a single pane of glass, eliminating the need to move from system to system or jump around the ServiceNow platform. It also helps us by consolidating data from other platforms like CrowdStrike, getting us the info we need in one place. **What do you dislike about ServiceNow Security Operations?** We could always use more information which uses more integrations. I suppose being able to integrate easier with other platforms without the extra cost included with data fabric would be nice. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations helps manage security issues by centralizing data from platforms like CrowdStrike in one place. The IT Security Operations workspace is useful as it provides a single pane of glass, reducing the need to switch between systems. ### 8. Timely Risk Detection with a Clear, Priority-Driven UI **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia L. | Senior Software Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about ServiceNow Security Operations?** I like how even small risks are identified and addressed on time. The UI helps keep tasks organized by priority, so it’s clear what needs attention first. Investigations also start with the right context already in hand, which makes the process smoother. Overall, it performs well without creating unnecessary noise. **What do you dislike about ServiceNow Security Operations?** Often integrations require manual tuning. Alert notifications need proper training. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Security issues used to surface too late, but now they’re identified much faster. A lot of the investigations run automatically, which helps speed up response times. Onboarding has been effortless, and security handoffs are smoother too, with noticeably stronger security and better transparency throughout the entire process. ### 9. Friendly UI and Strong Integrations That Keep Security Metrics Consistent **Rating:** 3.5/5.0 stars **Reviewed by:** Sara B. | Senior Digital Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2026 **What do you like best about ServiceNow Security Operations?** What I like about using this platform is that it brings fewer alert headaches and keeps performance metrics consistent, even under pressure. It also supports strong integrations across security tools, and the UI feels friendly and practical. Overall, it helps me keep security work more controlled and manageable. **What do you dislike about ServiceNow Security Operations?** What I don’t like: the root-cause details feel incomplete. Updates should be tested more carefully before being released. Also, playbook editing isn’t very flexible. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Low investigations are managed by richer context. Delayed remediation is managed by vulnerability response. It is hard to prove value is managed by clear ROI, and so the list goes on. ### 10. Confidence-Boosting Platform with Strong Threat Intelligence and CMDB Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Louis B. | Senior Enterprise Account Executive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2026 **What do you like best about ServiceNow Security Operations?** This platform has really earned my confidence. The threat intelligence feature and CMDB integrations are worth mentioning. The UI also presents incident details in a way that encourages faster decision-making. **What do you dislike about ServiceNow Security Operations?** I believe the platform is doing great and just have to keep itself up in the game. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Vulnerabilities that might otherwise sit unnoticed are now easy to spot thanks to the vulnerability response feature. We feel more at ease knowing that as operations grow, we don’t need a proportional increase in manual coordination, which has improved our overall ROI. Security reviews also feel more evidence-based and easier to support with clear proof. ### 11. Empowers Security Management, Minor Integration Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Liz T. | ServiceNow Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** It's really helpful how ServiceNow can leverage cross-product data for security operations, like using the global user data for 'affected users' in security incident reports (SIR), mapping inbound actions to reporters from the global user table, and making SIR and Vulnerability Response (VR) CMDB aware, including support group routing. This seamless integration allows one practice to leverage data maintained by another, which is extremely beneficial. **What do you dislike about ServiceNow Security Operations?** Some of the partner integrations aren't well tested and require a lot of management during patch version changes. We have had a high rate of failure during upgrades for our Tenable integration - features that work in one version break in another. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations provides consistent and visible management of security incidents and vulnerabilities, leveraging cross-product data for seamless integration. Its CMDB awareness enables security operations to efficiently route issues and leverage global user data for effective management. ### 12. Workflow Automation and Integrations That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Mirza R. | Security Engineer, Security Infrastructure, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about ServiceNow Security Operations?** I like its workflow automation and integration capabilities the most. **What do you dislike about ServiceNow Security Operations?** Recently, I've noticed that ServiceNow has been running slowly. Whenever I perform a search, it takes a long time to return the results. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations helps us manage security incidents more efficiently by bringing everything into one place. It improves collaboration between teams, reduces manual work, and helps us respond to and track security issues faster. ### 13. Friendly UI and AI Automation That Streamline Daily Security Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Jessi C. | Senior Manager Information Technology Operations, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ServiceNow Security Operations?** The user-friendly UI makes it easier to set the right priorities. AI has effectively separated genuine concerns from routine activities. Daily security operations are also handled through automation, requiring less human interaction. **What do you dislike about ServiceNow Security Operations?** I believe I like this platform overall, as it has not only made our security work easier but has also well prepared us for any potential risks that may occur. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** One of the major problems that has been significantly resolved is that context remains unchanged and stays attached to incidents throughout the investigation process. ### 14. Improved Safety, Faster Issue Detection, and Time-Saving Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ServiceNow Security Operations?** Safety is the main benefits and how effectively and promptly issue can be communities to IT teams. From my discussion with IT peers, there is quicker detection of issue which allows a quicker response. Tracking of issue, audit trial available for metrics and future reviews. Automation is the main benefits and related time saves and costs **What do you dislike about ServiceNow Security Operations?** Main issue should be the costs but obvious does not directly affect me as a user. It’s not always easy to get used to without training and ask peers who have used it. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Updates to streamline the process which has helped with better performance and efficiency. Also better user experience which is mainly linked to the above and other factors such as modern interface. Better security through automation which is really helpful ### 15. Simplifies Security Operations with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Dream F. | Head of Business Process Automation and Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** I find ServiceNow Security Operations makes security operations easier and secure. It allows us to manage incidents and alerts effectively. I really like the intelligence and log management features because they reduce false positives and mean I don't need to have my eyes glued to the screen all the time. Integrating it with other tools like JIRA, Palo Alto, AWS, and Selenium provides a single pane of glass view, which is incredibly beneficial. The initial setup was very easy. **What do you dislike about ServiceNow Security Operations?** Managing access to AI agent **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations makes security operations easier and secure by managing incidents and alerts. I like the intelligence and log management as they reduce false positives, and I appreciate having a single pane of glass with other tools. ### 16. Seamless Threat Management with Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Charbel T. | AI and LLM Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about ServiceNow Security Operations?** I like the seamless integration between ServiceNow Security Operations and ITSM because it eliminates the 'silo' effect, ensuring that once a threat is identified, the ticket is routed to the right IT team automatically without anything getting lost in email chains. It makes a big difference in speeding up response by automatically routing security threats to the correct IT team. It also helps in preventing data loss by moving communication out of messy email chains and into tracked tickets. Furthermore, I enjoy how it improves visibility by breaking down organizational silos so security and IT are always aligned. Additionally, the initial setup was quite easy. **What do you dislike about ServiceNow Security Operations?** Nothing **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations to automate repetitive security tasks and solve the issue of manual hand-offs, allowing faster threat remediation. It eliminates silos through seamless ITSM integration, speeding up response, preventing data loss, and improving visibility. ### 17. Unifies IT and Security with Automated Workflows and Smarter Risk Prioritization **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh G. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about ServiceNow Security Operations?** It brings IT and security together, automates response workflows, and prioritizes risks using the CMDB. It also reduces alert noise, which helps enable faster remediation and an overall improved security posture. **What do you dislike about ServiceNow Security Operations?** It’s complex and costly, heavily CMDB‑dependent, and it requires a skilled setup along with significant effort for integration and customization. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow SecOps helps address alert overload, siloed tools, and slow response times by automating workflows, connecting security with IT, and prioritizing risk. As a result, it supports faster threat resolution while improving overall visibility and control. ### 18. Easy Setup, Highly Scalable Solution for Security **Rating:** 5.0/5.0 stars **Reviewed by:** lou c. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** I like ServiceNow Security Operations for its ease of use, scalability, and adaptability. It allows me to tailor the platform to suit our company's unique needs. The initial setup was pretty easy, which was a plus. **What do you dislike about ServiceNow Security Operations?** I don't like the difficulty in building agents. It would be better if the process was simplified and provided with both simple and advanced options. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for securing our IT assets. It solves security and governance issues. What I like most is its ease of use, scalability, and adaptability, allowing me to tailor the platform to our company's unique needs. ### 19. Seamless Governance and Security, Needs Better Report Exports **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about ServiceNow Security Operations?** I use ServiceNow Security Operations for incident tickets and the traceback of audit, which is really helpful for governance. I like the security aspect of it, and I appreciate that it offers easy access and a worklog feature. The setup was very easy, making it convenient to get started. **What do you dislike about ServiceNow Security Operations?** The export function could be better in generating reports with pie charts **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for incident tickets and traceback of audit, and it helps with governance. ### 20. A powerful One-Stop-Shop Platform, But Not Quite Plug-and-Play **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ServiceNow Security Operations?** The most helpful bit is probably the fact that it can act as a one-stop-shop - you can integrate a lot of SIEMs / detection tools and ingest everything into one place, which spares you from having to switch between a bazillion different systems. If you're already using SNOW as an ITSM solution, then you can natively link to your CMDB and other ITSM processes which is a big plus for a large enterprise. **What do you dislike about ServiceNow Security Operations?** Well, the flipside is this is not a plug & play type of tool and proper implementation and tuning might take month, so it's a heavy deployment. Aside from that, it's also reliant on the quality of your CMDB (garbage in, garbage out principle) - if your CMDB is weak, the SecOps outcomes will be poor. All in all, the truth is it requires maturity & time (+cost) investment to deliver value. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Main business problem = fragmentation (of alerts, vulns, data), so the benefit here is the capacity to centralize everything, followed by prioritizing and automating response via workflows. ### 21. Streamlined Security with Easy Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** I like the functionality of ServiceNow Security Operations and the monitoring and notifications features. The ease of use has already saved our teams time compared to the last tool we used. It was very easy to set up. **What do you dislike about ServiceNow Security Operations?** I think some things need automated or could be so I don't know if that's the tool's fault. Specifically, tickets that need to cross teams functionality. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for governance and security approval. It eases monitoring and notifications, saving our team's time with its user-friendly interface. ### 22. Valuable for Cyber Event Privacy, Needs Better Data Security **Rating:** 4.0/5.0 stars **Reviewed by:** komal s. | Sr Modern Service Management Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** I like the ability to track trends and maintain privacy for cyber events records with ServiceNow Security Operations. I find the handling of event records and management of incidents to be quite effective. **What do you dislike about ServiceNow Security Operations?** I find that data related to problems is not private, which forces us to use other products to examine the issues. Also, the initial setup wasn't that easy. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations to keep all the information private from other ServiceNow users and track trends for continuous improvement. ### 23. SecOps at its best **Rating:** 4.0/5.0 stars **Reviewed by:** U J. | Hardware Asset Manager **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** The integration with the rest of the ServiceNow platform is excellent. Having security incidents and IT workflows in one place really helps, since it reduces the need to jump back and forth between different tools. **What do you dislike about ServiceNow Security Operations?** Initial setup takes longer than expected and requires a fair amount of ServiceNow knowledge to get things running properly.​​​​​​​​​​​​​​​​ **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It solved the problem of having security and IT workflows scattered across different tools—now everything is in one place. Because of that, our response times have improved. ### 24. Empowers Risk Assessment with Seamless Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Martin J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** I really like the integrations with CISA and NVD. It's also helpful that it's integrated into CSDM. These integrations provide a more holistic overview of the risk. The initial setup was easy, which was a nice bonus. **What do you dislike about ServiceNow Security Operations?** I don't like that the application VR and infrastructure were saved together. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations to ensure infrastructure safety, evaluate risk with external sources, and prioritize fixes. It integrates with CISA, NVD, and CSDM, providing a holistic risk overview. ### 25. Streamlined Cyberthreat Response That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Angelique P. | IT Support Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about ServiceNow Security Operations?** It reduces our cyberthreat response time and streamlines process. This is important for just about any business/project, including ours. **What do you dislike about ServiceNow Security Operations?** It took some effort for our team to implement. It was also costly. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** We are currently using ServiceNow Security Operations to improve security incident response, automated workflows, reduce manual effort, to increase visibility into threats and coordinate remedial activities across our IT team. ### 26. Streamlined Vulnerability Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep G. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** I like ServiceNow Security Operations because of its easy interface, which makes setting up and remediating tickets straightforward. It's also easy to set up with the right credentials. **What do you dislike about ServiceNow Security Operations?** Too many unclasped hardware is causing trouble for matching the tickets with CIs. It needs better discovery reach to infrastructure. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for vulnerability management, helping me find vulnerabilities, assign tickets for remediation, and I like the easy interface for setting up and resolving tickets. ### 27. Streamlined Security, Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Leung C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** I like using ServiceNow Security Operations because it's an all-in-one workspace with a unified UI that works well for user details. I appreciate how active it is in VR processing and resolution. The initial setup of ServiceNow Security Operations was also easy. **What do you dislike about ServiceNow Security Operations?** UI customization and performance for integration **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations helps with active vulnerability response processing and resolution. I like the all-in-one workspace and unified UI for user details. ### 28. Awesome Experience Overall **Rating:** 4.5/5.0 stars **Reviewed by:** prakash n. | SM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** Awesome need help in integrations though **What do you dislike about ServiceNow Security Operations?** The hudge data handling and integrations **What problems is ServiceNow Security Operations solving and how is that benefiting you?** focused on big data and analfocused on big data and analysis which helped to imprvoeysis which helped to imprvoe ### 29. Solid Security Workflow Automation for Modern SOCs” **Rating:** 3.0/5.0 stars **Reviewed by:** Davis L. | SOC Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about ServiceNow Security Operations?** I appreciate how ServiceNow Security Operations automates tedious tasks and centralizes incident data. It helps the SOC react more quickly and reliably, simplifies investigations, and minimizes tool switching. **What do you dislike about ServiceNow Security Operations?** The fact that ServiceNow Security Operations can occasionally feel sluggish and complicated bothers me. Customizing modules or dashboards can be more difficult than it should be, and some workflows require an excessive number of clicks. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** ServiceNow Security Operations facilitates triage, workflow automation, and incident centralization. It makes investigations quicker and more effective by lowering manual labor, speeding up response times, and providing clearer visibility into threats. ### 30. Final review **Rating:** 4.5/5.0 stars **Reviewed by:** khalil o. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** Workflows and our ability to customize as much as possible without any restrictions **What do you dislike about ServiceNow Security Operations?** There is no great investment in agents for security operations where we can bring AVR and cvr and I’ve together **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Auto close of remediation issues and false positives workflows Need the company to focus on how to solve for AI security vulnerabilities since it is deterministic ### 31. Great Features, But Pricing Feels Steep **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about ServiceNow Security Operations?** the interface is user friendly and provides helpful graphics. The AI tools helps with the more complex task and it can be integrated across many applications **What do you dislike about ServiceNow Security Operations?** The pricing is a bit steep for my liking but peace of mind comes at a cost **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Before incident reports used to take a bit of time to get done even having a bit of backlog during busy seasons but with ServiceNow Security Operations incidence reports are generated faster and make threat detection easier ### 32. Seamless SecOps Integration with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Shiva R. | Sr Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about ServiceNow Security Operations?** I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my workflow efficiency. The availability of comprehensive documentation and the support from ServiceNow's solution architects and dedicated customer team made the setup process smooth and hassle-free. I find the incident response playbooks feature particularly useful for building and automating workflows for various types of security incidents, contributing to a more streamlined and effective SecOps management. The integration with ITSM is a singular benefit that fosters a cohesive operational ecosystem, allowing me to tie in user workflow automation for specific incident types. This interconnectedness and the ability to customize through integration are crucial for optimizing our security posture. Furthermore, using ServiceNow Security Operations alongside Splunk provides a robust combination for managing security operations efficiently. **What do you dislike about ServiceNow Security Operations?** I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and responding with playbooks was made easier. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I find ServiceNow Security Operations integrates with ITSM and CMDB, enhancing security workflows and automating incident responses, which efficiently manages SecOps and improves organizational response to incidents. ### 33. Easy Setup, Effective Data Security **Rating:** 4.5/5.0 stars **Reviewed by:** zachary c. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** I like that ServiceNow Security Operations is easy to set up and the configurations are pretty simple. The initial setup was very easy. **What do you dislike about ServiceNow Security Operations?** I could use a bit more granular control. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for keeping our data secure, solving the problem of users having too much access to data they shouldn't. ### 34. Effortless Setup and Quick Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** marcy b. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** I like ServiceNow Security Operations because of the quick visibility it provides through dashboards. The setup and install were easy, which was a great plus for us. **What do you dislike about ServiceNow Security Operations?** nothing at this time **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for managing security vulnerabilities. It provides quick visibility with dashboards, making it easier to monitor our security posture effectively. ### 35. Good products with a great support staff **Rating:** 4.0/5.0 stars **Reviewed by:** Luis G. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** Ability to integrate with leading products in the space. Ability to make it as broad or narrow as needed **What do you dislike about ServiceNow Security Operations?** Rapid changing of the field as a whole can be difficult to keep up with **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Ability to monitor, report, and remediate findings and security issues ### 36. Streamlines Productivity with Clear KRI Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Dairy | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** Streamlining and increasing productivity. Allowing for easy visibility of KRI's and supporting data outside of our team. **What do you dislike about ServiceNow Security Operations?** Nothing of note. It does have a learning curve for the back end and integrations but it is well worth the effort. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Better and clearer understanding of our risk picture. ### 37. SecOps **Rating:** 5.0/5.0 stars **Reviewed by:** Gokul J. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** Threat intelligence and security incident management in the same tool with the agent involvement. **What do you dislike about ServiceNow Security Operations?** There are some seim tools with more automation capabilities than servicenow. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** SOC team managing the alerts and tracking it in excel sheet has been remediated. Everything in one place including tickets ### 38. Efficient Integration, Challenging CI Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek M. **Reviewed Date:** December 03, 2025 **What do you like best about ServiceNow Security Operations?** I appreciate the comprehensive integration capabilities of ServiceNow Security Operations, especially the out-of-the-box integrations that make it easy to centralize various aspects of security operations. This feature effectively consolidates security incident response and vulnerability response, creating a single source of truth, which greatly simplifies the management of security processes. Additionally, the workload allocation functionality stands out as an effective tool for distributing tasks efficiently, which enhances overall productivity. **What do you dislike about ServiceNow Security Operations?** More integrations out-of-the-box need to be enhanced with better field mapping. The initial setup was difficult, especially when it came to CI mapping. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I use ServiceNow Security Operations for its seamless integration, unifying Security Incident and Vulnerability responses into a single source of truth, enhancing workload allocation. ### 39. Great UX, but the Service Introduction Needs Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about ServiceNow Security Operations?** The UX and feedback are on the point the users aren't confused **What do you dislike about ServiceNow Security Operations?** Give in a better introduction about the services I have to find them on my own **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Ease of access to services. I can focus on getting deep work done ### 40. Secure Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Celeste G. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** All of the tools that are available for checking access. **What do you dislike about ServiceNow Security Operations?** User criteria does not show you how many and what people are included. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Accessibility to cases and keeping our data secure. ### 41. Efficient Security Management with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Gowtham R. **Reviewed Date:** October 15, 2025 **What do you like best about ServiceNow Security Operations?** I appreciate the unified platform that ServiceNow Security Operations offers for managing security incidents. The integration capabilities with third-party tools like Splunk and Tenable are remarkable, allowing efficient data processing. The implementation guides and setup assistants make initial setup straightforward for roles and groups, enhancing productivity by reducing incident resolution time by 30%. The platform’s dashboards and integration hub significantly improve workflow and provide excellent insights. **What do you dislike about ServiceNow Security Operations?** I find the limitation based on licensing regarding playbooks for remediation in ServiceNow Security Operations somewhat restrictive. The existing setup does not include a wide range of playbooks, potentially hindering efficient remediation efforts and limiting proactive security operations. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I find the product solves security incidents management, integrates third-party tools, and improves incident resolution time by 30%, greatly enhancing my productivity and offering unified platform benefits. ### 42. Trying to automate SIR **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Assistant Director of Information Technology & Digitalization Department at HEDNO **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** It allows you to fully audit the security incidents' lifecycle **What do you dislike about ServiceNow Security Operations?** It does not offer all integrations we need **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Creating a unified place for SOC and IR teams to collaborate ### 43. Seamless Scanner-to-CMDB Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Filialmitarbeiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** connect scanners to cmdb, share data between security and IT **What do you dislike about ServiceNow Security Operations?** heavily rely on cmdb data quality, complex initial setup **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Prioritization of tasks, too many security management tools ### 44. Workspace: Extremely User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Duane v. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** Workspace! Extremely user friendly. Intuitive **What do you dislike about ServiceNow Security Operations?** None found.. Yet... Workspace customizations still a hurdle **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Refining process for Security Incident Management ### 45. Robust Security Platform with Powerful Technology Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** A robust product with multiple technology integrations that help take your security from an alert being detected to the alert being defeated. **What do you dislike about ServiceNow Security Operations?** Not all technologies are available in ServiceNow for integrating. It would be nice to have more out-of-the-box integrations. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Unified security, centralized all in one place. ### 46. Streamlines Priv Access Requests for IT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Security Operations?** I use this for Priv Acess requests for IT **What do you dislike about ServiceNow Security Operations?** The current way we need to update a request catalog; a developer is needed **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It is an audit requirement and does provide many controls that could not be done manually and tracked ### 47. Streamlines and Automates Security Incident Response **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** It helps streamline and automate security incident response across the organization. **What do you dislike about ServiceNow Security Operations?** Maybe faster detection and response to vulnerabilities would help reduce manual work. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Implementation, customization, and ad performance heavily depend on how well the platform is configured and maintained. ### 48. Strong Security Features, but Role vs Assignment Group Duplication Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Security Operations?** Number of features it has to maintain the security **What do you dislike about ServiceNow Security Operations?** Any duplication can be avoided in deciding the role vs assignment groups **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Maintains the access with given criteria and easy to adopt the new features ### 49. Facilitate quick security responses to alerts with high visibility. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Security Operations?** Ease of use, visibility, analytics for leadership **What do you dislike about ServiceNow Security Operations?** I would like more information on it in University. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** High visibility across the organization and quick response support ### 50. Smooth Transition from Cyber to SecOps, with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott B. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ServiceNow Security Operations?** Worked in this solution and moving from cyber to SecOps has been much better **What do you dislike about ServiceNow Security Operations?** Always areas to improve in this area but with each release it will become streamlined **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Mostly working with financial institutions that are trying to solve their issues which I am helping with ## ServiceNow Security Operations Discussions - [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir) - [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security) - [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts) - [What can ServiceNow security operations do?](https://www.g2.com/discussions/what-can-servicenow-security-operations-do) - [View ServiceNow Security Operations pricing details and edition comparison](https://www.g2.com/products/servicenow-security-operations/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-04+13%3A24%3A21+-0500&secure%5Bsession_id%5D=27c813d0-cb39-476d-b5fc-c799f5098a12&secure%5Btoken%5D=6fcf6514fb0fe418308d1331c3cdb5c90ad5da7f6cef51f865db6de771c40397&format=llm_user) ## ServiceNow Security Operations Integrations - [Amazon Route 53](https://www.g2.com/products/amazon-route-53/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [AppViewX Automation+](https://www.g2.com/products/appviewx-automation/reviews) - [FireMon Asset Manager](https://www.g2.com/products/firemon-asset-manager/reviews) - [FireMon Cloud Defense](https://www.g2.com/products/firemon-cloud-defense/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) - [Wiz](https://www.g2.com/products/wiz-wiz/reviews) ## ServiceNow Security Operations Features **Risk Analysis** - Risk Scoring - Reporting - Risk-Prioritization **Orchestration** - Asset Management - Security Workflow Automation - Deployment - Sandboxing **Response** - Resolution Automation - Resolution Guidance - System Isolation - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Vulnerability Assesment** - Vulnerability Scanning - Vulnerability Intelligence - Contextual Data - Dashboards **Information** - Proactive Alerts - Malware Detection - Intelligence Reports **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Automation** - Automated Remediation - Workflow Automation - Security Testing - Test Automation **Personalization** - Endpoint Intelligence - Security Validation - Dynamic/Code Analysis **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - Performance Baselin - High Availability/Disaster Recovery **Generative AI** - AI Text Summarization - Generate Attack Scenarios - Generate Threat Detection Rules - Generate Threat Summaries **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Threat Intelligence** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making ## Top ServiceNow Security Operations Alternatives - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (397 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (392 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (415 reviews)