--- title: ServiceNow Security Operations Reviews meta_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 84 scale: '5' date_modified: '2026-08-06' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews **Vendor:** ServiceNow **Category:** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **Average Rating:** 4.3/5.0 **Total Reviews:** 84 ## About ServiceNow Security Operations ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. The platform is suitable for both small businesses and large enterprises, making it a versatile choice for organizations looking to enhance their cybersecurity measures. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. This centralized approach not only improves efficiency but also fosters better communication among different departments involved in security management. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can improve their response times and enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. This proactive approach to cybersecurity ensures that organizations are not only reacting to incidents but are also prepared to prevent them. ServiceNow Security Operations stands out in the cybersecurity landscape by offering a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. This makes it an essential tool for any organization looking to bolster its defenses against the ever-evolving landscape of cyber threats. ## ServiceNow Security Operations Pros & Cons **What users like:** - Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools. (11 reviews) - Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency. (10 reviews) - Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup. (9 reviews) - Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency. (8 reviews) - Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution. (7 reviews) - Users value the **ease of implementation** in ServiceNow Security Operations, facilitating integration and usability for large organizations. (6 reviews) - Workflow Management (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Features (5 reviews) **What users dislike:** - Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness. (4 reviews) - Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability. (4 reviews) - Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations. (3 reviews) - Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly. (2 reviews) - Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks. (2 reviews) - Users find the **high licensing costs** of ServiceNow Security Operations to be a significant drawback in its usability. (2 reviews) - Users find the **complex licensing model** of ServiceNow Security Operations challenging compared to other large-scale products. (2 reviews) - Limitations (2 reviews) - Limited Integration (2 reviews) - Missing Features (2 reviews) ## ServiceNow Security Operations Discussions - [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir) - [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security) - [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts) - [What can ServiceNow security operations do?](https://www.g2.com/discussions/what-can-servicenow-security-operations-do) - [View ServiceNow Security Operations pricing details and edition comparison](https://www.g2.com/products/servicenow-security-operations/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+16%3A37%3A13+-0500&secure%5Bsession_id%5D=6fcf2dca-576e-4105-9eee-0885fecad285&secure%5Btoken%5D=3bddbd12cd86c3393642753949f5dfd4cd5aff191ff5e5824697e3ba5db2e60d&format=llm_user) ## ServiceNow Security Operations Integrations - [Akamai API Security](https://www.g2.com/products/akamai-api-security/reviews) - [Amazon AWS Platform](https://www.g2.com/products/amazon-aws-platform/reviews) - [Amazon Route 53](https://www.g2.com/products/amazon-route-53/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [Apiiro](https://www.g2.com/products/apiiro/reviews) - [AppViewX Automation+](https://www.g2.com/products/appviewx-automation/reviews) - [Aqua Security](https://www.g2.com/products/aqua-security/reviews) - [Armis](https://www.g2.com/products/armis/reviews) - [ArmorCode Agentic AI Platform](https://www.g2.com/products/armorcode-agentic-ai-platform/reviews) - [BigFix Inventory](https://www.g2.com/products/bigfix-inventory/reviews) - [Bitsight](https://www.g2.com/products/bitsight/reviews) - [Black Duck Application Security Services](https://www.g2.com/products/black-duck-application-security-services/reviews) - [Black Duck SCA](https://www.g2.com/products/black-duck-sca/reviews) - [Bloodhound](https://www.g2.com/products/bloodhound/reviews) - [Censys Attack Surface Management](https://www.g2.com/products/censys-attack-surface-management/reviews) - [Checkmarx](https://www.g2.com/products/checkmarx/reviews) - [Claroty](https://www.g2.com/products/claroty/reviews) - [CrowdStrike Falcon Cloud Security](https://www.g2.com/products/crowdstrike-falcon-cloud-security/reviews) - [CrowdStrike Falcon Data Protection](https://www.g2.com/products/crowdstrike-falcon-data-protection/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [CrowdStrike Falcon Exposure Management](https://www.g2.com/products/crowdstrike-falcon-exposure-management/reviews) - [CrowdStrike Falcon Intelligence Recon](https://www.g2.com/products/crowdstrike-falcon-intelligence-recon/reviews) - [CyCognito](https://www.g2.com/products/cycognito/reviews) - [Dragos Platform](https://www.g2.com/products/dragos-platform/reviews) - [Empirical Security](https://www.g2.com/products/empirical-security/reviews) - [FireMon Asset Manager](https://www.g2.com/products/firemon-asset-manager/reviews) - [FireMon Cloud Defense](https://www.g2.com/products/firemon-cloud-defense/reviews) - [Flashpoint](https://www.g2.com/products/flashpoint/reviews) - [Forescout Platform](https://www.g2.com/products/forescout-platform/reviews) - [Google Threat Intelligence](https://www.g2.com/products/google-threat-intelligence/reviews) - [IBM Guardium AI Security](https://www.g2.com/products/ibm-guardium-ai-security/reviews) - [IBM Guardium Vulnerability Assessment](https://www.g2.com/products/ibm-guardium-vulnerability-assessment/reviews) - [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LogRhythm SIEM](https://www.g2.com/products/exabeam-logrhythm-siem/reviews) - [Mandiant Threat Detection and Intelligence](https://www.g2.com/products/mandiant-threat-detection-and-intelligence/reviews) - 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[VulnCheck Exploit and Vulnerability Intelligence](https://www.g2.com/products/vulncheck-exploit-and-vulnerability-intelligence/reviews) - [Wiz](https://www.g2.com/products/wiz-wiz/reviews) - [XM Cyber Exposure Management Platform](https://www.g2.com/products/xm-cyber-exposure-management-platform/reviews) - [Zscaler Asset Exposure Management (CAASM)](https://www.g2.com/products/zscaler-asset-exposure-management-caasm/reviews) - [Zscaler Internet Access](https://www.g2.com/products/zscaler-internet-access/reviews) ## ServiceNow Security Operations Features **Additional Functionality** - Search/Filter - Risk Management - Generative AI - Alerts/Notifications - Compliance Management - Third-Party Integrations - Certificate Assessment - API - Incident Management - Automated Containment - Real-Time Data - Vulnerability Scanning - Monitoring - Policy Management - Asset Discovery - Penetration Testing - Runtime Container Security - Activity Dashboard - Security Auditing - Issue Tracking - Threat Intelligence - Patch Management - Endpoint Management - Collaboration Tools - Vulnerability Management - Goal Setting/Tracking - Vulnerability Assessment - Asset Tagging - Assessment Management - Access Controls/Permissions - AI Copilot - Vulnerability/Threat Prioritization - Vulnerability Protection - Risk Assessment - Reporting/Analytics - SQL Injections **Risk Analysis** - Risk Scoring - Reporting - Risk-Prioritization **Orchestration** - Asset Management - Security Workflow Automation - Deployment - Sandboxing - Remediation Management **Response** - Resolution Automation - Resolution Guidance - System Isolation - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Vulnerability Assesment** - Vulnerability Scanning - Vulnerability Intelligence - Contextual Data - Dashboards **Information** - Proactive Alerts - Malware Detection - Intelligence Reports - Threat Intelligence - Real-time Alerts **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Automation** - Automated Remediation - Workflow Automation - Security Testing - Test Automation **Personalization** - Endpoint Intelligence - Security Validation - Dynamic/Code Analysis - Event Analysis - Web-Application Security - Application Security **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - Performance Baselin - High Availability/Disaster Recovery **Additional Functionality** - Generative AI - Collaboration Tools - Incident Management - AI Copilot - Reporting/Analytics - Threat Response - Key Performance Indicators - Risk Alerts - Performance Metrics - Third-Party Integrations **Generative AI** - AI Text Summarization - Generate Attack Scenarios - Generate Threat Detection Rules - Generate Threat Summaries - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - SSL Security - HIPAA Compliant - API - Threat Response - Endpoint Protection - Maintenance Scheduling - Third-Party Integrations - Security Auditing - Application Security - Encryption - Network Security - Real-Time Reporting - AI Copilot - Reporting/Analytics - Authentication - Financial Data Protection - Anti Virus - Secure Data Storage - Virus Definition Update - Activity Dashboard - VPN - Audit Trail - Anti Spam - Access Controls/Permissions - Data Visualization - Alerts/Escalation - Data Security **Agentic AI - Threat Intelligence** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Reporting - Real-Time Analytics - Network Monitoring - API - Reporting/Analytics - Alerts/Notifications - Behavior Analytics - AI Copilot - Activity Dashboard - Profiling - Cloud Backup - Data Visualization - Activity Monitoring - Network Scanning - Event Logs - Monitoring - Server Monitoring - Vulnerability Scanning - Incident Reporting - Activity Tracking - Reporting & Statistics - Network Provisioning - Prioritization - Threat Response - Real-Time Data - IT Reporting ## Top ServiceNow Security Operations Alternatives - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (399 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (392 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (415 reviews)