--- title: ServiceNow Security Operations Reviews meta_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 82 scale: '5' date_modified: '2026-08-05' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews **Vendor:** ServiceNow **Category:** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **Average Rating:** 4.3/5.0 **Total Reviews:** 82 ## About ServiceNow Security Operations ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. The platform is suitable for both small businesses and large enterprises, making it a versatile choice for organizations looking to enhance their cybersecurity measures. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. This centralized approach not only improves efficiency but also fosters better communication among different departments involved in security management. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can improve their response times and enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. This proactive approach to cybersecurity ensures that organizations are not only reacting to incidents but are also prepared to prevent them. ServiceNow Security Operations stands out in the cybersecurity landscape by offering a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. This makes it an essential tool for any organization looking to bolster its defenses against the ever-evolving landscape of cyber threats. ## ServiceNow Security Operations Pros & Cons **What users like:** - Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools. (11 reviews) - Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency. (10 reviews) - Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup. (9 reviews) - Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency. (8 reviews) - Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution. (7 reviews) - Users value the **ease of implementation** in ServiceNow Security Operations, facilitating integration and usability for large organizations. (6 reviews) - Workflow Management (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Features (5 reviews) **What users dislike:** - Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness. (4 reviews) - Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability. (4 reviews) - Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations. (3 reviews) - Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly. (2 reviews) - Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks. (2 reviews) - Users find the **high licensing costs** of ServiceNow Security Operations to be a significant drawback in its usability. (2 reviews) - Users find the **complex licensing model** of ServiceNow Security Operations challenging compared to other large-scale products. (2 reviews) - Limitations (2 reviews) - Limited Integration (2 reviews) - Missing Features (2 reviews) ## ServiceNow Security Operations Reviews ### 1. Smooth Transition from Cyber to SecOps, with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott B. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ServiceNow Security Operations?** Worked in this solution and moving from cyber to SecOps has been much better **What do you dislike about ServiceNow Security Operations?** Always areas to improve in this area but with each release it will become streamlined **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Mostly working with financial institutions that are trying to solve their issues which I am helping with ### 2. SecOps **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** The automation, the playbooks and workflows reduce manual effort to proceed with the vulnerability resolution. **What do you dislike about ServiceNow Security Operations?** The initial set up complexity and the licensing costs, it can be expensive. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** When an organisation has too many vulneratiblities this can be somehow time consuming and RBVM based on risk context and risks not just scores allows teams to focus really on actually matters. ### 3. Very good product with many risk and data features **Rating:** 5.0/5.0 stars **Reviewed by:** Lake M. | Risk Officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ServiceNow Security Operations?** I love ServiceNow for the features and management of data and incidents. I have used this product at my last two places of business and will always recommend their products. **What do you dislike about ServiceNow Security Operations?** ServiceNow has remediated any issues discovered over the years **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Tracking and remediating major incidents ### 4. ServiceNow Streamlines Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Travis G. | Security Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** ServiceNow has vastly improved our various access request workflows. Allowing it to easily pass between key approvers before it gets executed by our IT team. Processes that could have taken weeks to go through other approval processes can be completed in as little as 30 minutes now. **What do you dislike about ServiceNow Security Operations?** There is the ability for people to edit requests after they have been approved resulting in things slipping past key approvers. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It makes it easy to view all incidents in one place to centralize all discussions. ### 5. WWT TSA Security Platform intergrations **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Technical Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ServiceNow Security Operations?** Easy to talk to, direct answers, and showcased the ServiceNow App Store. **What do you dislike about ServiceNow Security Operations?** No dislikes to mention. I’m just typing to fill now. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Ticket automation ### 6. I have decostumize, uninstall and reinstall the whole secops module. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** I like being able to integrate with ease most of the tools we use. **What do you dislike about ServiceNow Security Operations?** Sometimes the documentation is off and is missing some key steps in order to make the Module work as a whole in a good way. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** it is letting us see in a general view all the different security incidents and VITs we have across all the systems. before we had to check each different product or scanner when have and that is time consuming in order to do the job which is, resolve the SIRs, VITs, and Threat hunt. ### 7. Excellent to track and manage activity related to security events and incidents. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow Security Operations?** The module is great because it allows alerts to flow into a workflow and gives the Security Operations Center a method to track all activity related the event **What do you dislike about ServiceNow Security Operations?** the way it can integrate into other platforms **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It solves the documentation and visibility needed for security events and incidents. ### 8. New player in the market for SecOps ! **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket B. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about ServiceNow Security Operations?** Security Operations in ServiceNow provides Vulnerability Reponse, Security incident repsonse. It's a one stop shop for the team to look at the data, work on Vulnerabilites and work on Security incident. Servicenow provides OOB ontegration with multiple scanners available in the market. Through the guided setup it's very easy to implement modules in SecOps. **What do you dislike about ServiceNow Security Operations?** If the data volume is huge, Dashbaords are very slow but ServiceNow is working to improve the loading speed of dashboards. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Earlier, Organization has to use multiple tools to scan and analyse the vulnerabilites, store it, assign the task to appropriate teams . But with the SecOps, team can use single app to assign the task, reporting and security incidents. ### 9. ServiceNow for Risk and Security management **Rating:** 5.0/5.0 stars **Reviewed by:** Saravanakumar S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** ServiceNow as a platform helps integrate multiple different functions like IRM, SIR , ITBM etc and other related functions which helps to keep the organization compliant **What do you dislike about ServiceNow Security Operations?** none at this point of time that I am of aware **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Risk, compliance, Governance and audit functions ### 10. SecOps Excellence **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow Security Operations?** Admin secure environment for high security incidents **What do you dislike about ServiceNow Security Operations?** Additional set up on top of normal incidents (would prefer to have a `Security Flag` for normal Incidents) **What problems is ServiceNow Security Operations solving and how is that benefiting you?** For security team we need an environment where also IT admins are not able to see information ### 11. SEC Ops **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** Integration with other tools and integration with FS model. **What do you dislike about ServiceNow Security Operations?** Some what limited on knowing all the rolls to get assigned to users who need full access to limited access. Would like to see better integration with the VR module as well. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** We need to be able to tie this module to other products via API - this is a work in progress without too much customization. It does help facilitate some automation for ticket generation via API. ### 12. Seamless flow **Rating:** 5.0/5.0 stars **Reviewed by:** Vasavi K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** Integrates with most of the scanners, monitoring and patching tools. End to end security incident and vulnerability management **What do you dislike about ServiceNow Security Operations?** Data archiving policies Organizing integration jobs **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Vulnerability management on IT and OT hardware assets, cloud assets, container images ### 13. SNOW SEcOps **Rating:** 4.0/5.0 stars **Reviewed by:** Mike K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow Security Operations?** Integration with Qualys.Production of VITM's and auto assignment to support groups **What do you dislike about ServiceNow Security Operations?** Our Binding rate with CI's is not real high which makes it difficult **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Primarily focusing on vulnerability at this time to address audit concerns ### 14. Enabling organizations to reduce their cybersecurity risk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow Security Operations?** Service Graph Connectors integrate data from various sources using the common service data model. **What do you dislike about ServiceNow Security Operations?** The integration between Governance, Risk, and Compliance (GRC) and Security Operations (SecOps) is still developing, and some of the terms used can cause confusion. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Faster response to security incidents, understanding and prioritizing the exposure and threat levels in accordance with the criticality of service. ### 15. Solution Architect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** Ease of use and Implementation for a large scale organization. **What do you dislike about ServiceNow Security Operations?** Complex Licensing model which is difficult to compete with other large scale product. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Integrated approach for Security Operation and helping me in defining a mature SOC. ### 16. One platform for vulns remediation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about ServiceNow Security Operations?** Unified platform to aggregate vulns across organization with automation capabilities **What do you dislike about ServiceNow Security Operations?** Sometime performance can be tricky depending on volume **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Faster remediation of vulns with unified view and additional capabilities like risk, sla, assignment and many more ### 17. good but would love more documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow Security Operations?** integration into platform with policy adjustments **What do you dislike about ServiceNow Security Operations?** not direct integration with health/instance scan and some better documentation would be helpful **What problems is ServiceNow Security Operations solving and how is that benefiting you?** single space for all groups (security practitioners, app teams, leadership) ### 18. Great Platform to implement all operations **Rating:** 5.0/5.0 stars **Reviewed by:** Mohsan A. | Cyber Security Sales Specialist - UK&I, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ServiceNow Security Operations?** Integration with over 900 partners, single code of platform, very easy to use and implement across my business and scalability. Teams are using is daily 24/7/365 and the support offering with Now Assist has been amazing. **What do you dislike about ServiceNow Security Operations?** Not enough messaging around SecOps and seeing ServiceNow as a security player in this marketplace. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** this is helping customer consolodate all their instances, reporting and remidation all in one place. ### 19. Service now security. **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavesh B. | ServiceNow Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about ServiceNow Security Operations?** Service now is very easy to work on. We can create, customized the application. We can provide good solution to the client with good interface. Service now is very vast and keep expanding, there is lot to learn. **What do you dislike about ServiceNow Security Operations?** When you start in the servicenow methodology are bit different from other applications but once spend time on it you can easily remember it. Service now mobile application is the one area where I can see that servicenow can improve and for widget creation part can be more suitable for design. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** I am working on critical vulrneavailability remidiates and service now security provide less than 60 second to register the threat. It connect your existing security tools to prioritise and respond to vulranebility and security incident Faster. ### 20. ServiceNow SecOps is a well-built Enterprise Security tool, strong support team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about ServiceNow Security Operations?** The support team was integral in ensuring the product was properly implemented for the client I worked with. I am now a ServiceNow advocate as a result of this experience. **What do you dislike about ServiceNow Security Operations?** The implementation period is substantial, as you may expect with any Enterprise-level security product. Any ways to quicken the pace of integration would be great. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Enterprise level security product specifically designed to adjust on the fly in order to meet operational needs of the business I worked with to bring this live. Very good product. ### 21. Amazing solution but very demanding **Rating:** 3.5/5.0 stars **Reviewed by:** Peter S. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about ServiceNow Security Operations?** The native abilities of ServiceNow Security Operations are very impressive: wide and deep application. Unfortunately it requires a lot of configuration as well as tons of continuous maintenance. Users are also required to enter lots of data. As we are so short on security staff we had to abandon the modules. **What do you dislike about ServiceNow Security Operations?** The significant investment required to meet prerequisites, to configure, to integrate as well as significant amount of data required to feed the processes. **Recommendations to others considering ServiceNow Security Operations:** Do not believe ServiceNow’s promise that Security Operations is for everyone. A lot of maturity in your processing and systems is required. A lot of bench strength is needed after go-live to make it work. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** We attempted to centralize SOC operations but failed. Instead we are using custom built Smartsheet forms instead. ### 22. Security operations preventing impacts based on priority in resolving and handling vulnerabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about ServiceNow Security Operations?** Assignment rules, Risk Calculator, Vulnerability group rules, UI type supporting both mobile and desktop for handling security incidents, vulnerability groups, Dashboards denoting compliance, criticality , Risk score contribution. **What do you dislike about ServiceNow Security Operations?** The automation part need to be more improved and the lagging factor also needs to be improved and from routing from a begiiner its hard to get on the security operations works. Moreover the lagging factor needs to be addressed. **Recommendations to others considering ServiceNow Security Operations:** Best tool for managing security operations handling vulnerabilities and threats. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Analyzing threats, vulnerabilities, report generation from the dashboard, monitoring the metrics, integrating with apps with the help of flow designer, working with risk registers. ### 23. ServiceNow Security Operations Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about ServiceNow Security Operations?** Ease of access and the interface provided to resolve the incidents. The interface is very much configurable to help anyone and can be configured easily. **What do you dislike about ServiceNow Security Operations?** Nothing as of now, all the functionality are well enough. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** It helps a lot in accelerating the response to an incident and the flows that comes along with it. ### 24. Service is now **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2022 **What do you like best about ServiceNow Security Operations?** The best part of service now is it helps us to organize the tickets well. **What do you dislike about ServiceNow Security Operations?** Sometimes adding a post can be difficult as you need to refresh the page to add a note. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Assigning the tickets to team and working on those tickets ### 25. Good and great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about ServiceNow Security Operations?** It is really nice Product and very good solution. **What do you dislike about ServiceNow Security Operations?** I cannot find any specific cons of this. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** An integrated approach to handle my security and compliance and the delivery IT operations ### 26. Service Now Security Operations Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2021 **What do you like best about ServiceNow Security Operations?** What I like best in service now is the variety of features that comes with it and the accesibilty that we get on our incidents. **What do you dislike about ServiceNow Security Operations?** I dislike the feature that it can be very naive sometimes you will have to close the incidents individually and since you don't have a bulk closure option available with you it becomes hard. **Recommendations to others considering ServiceNow Security Operations:** It is a very effective software and I highly recommend it to someone who is looking for Security Operations tool **What problems is ServiceNow Security Operations solving and how is that benefiting you?** We were able to integrate the tool with our SIEM product and this way we were able to configure auto alerts from our SIEM solution. ### 27. Very powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Oussama R. | ServiceNow Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about ServiceNow Security Operations?** Servicenow security operation offers a customable solution with a lot of feature and foncionalities. **What do you dislike about ServiceNow Security Operations?** For me the downside of servicenow security operation is also a power in the same time is the among of possibilities therefore it becomes difficult to manage **What problems is ServiceNow Security Operations solving and how is that benefiting you?** With servicenow security operation I have a better view on system security and it help to enforce and secure customers business ### 28. One Stop Shopping **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Sr. Security Systems Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about ServiceNow Security Operations?** The complete "records of fact" in one place -- auditable for compliance and cross-referenced for history **What do you dislike about ServiceNow Security Operations?** May be local install, as well as the completeness of information; however, it sometimes seems a tad slow. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** The ability to interface with SecureWorks and Splunk events has been a great help. A security review can be stepped along the workflow process and either handled as an SR or converted to a Security Incident (SI). As an SI, there are SLAs and assignment records, as well as postings of what occurred all along the way to resolution. Many fields can be prepopulated with values that are common, which allows the agent to move more quickly through the ticket or to change the default values. Also, as data is typed, smart-lookup suggestions of possible text completions are provided. ### 29. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin A. | VP of Sales, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2019 **What do you like best about ServiceNow Security Operations?** I really like the user and identity management components of this software. **What do you dislike about ServiceNow Security Operations?** There's nothing to dislike. However, the automation component needs a little improvement. **What problems is ServiceNow Security Operations solving and how is that benefiting you?** We've connected our existing security tools with Security Operations to prioritize and respond to incidents and vulnerabilities according to their potential impact on our business. ### 30. im using it on my job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about ServiceNow Security Operations?** I like visibility of change process, approves and possibility of porting other systems, prtg, solarwinds... **What do you dislike about ServiceNow Security Operations?** maybe it is just ours but it is slow sometimes and we dont have possibility to give read permissions to users out of our organizational unit **Recommendations to others considering ServiceNow Security Operations:** good product **What problems is ServiceNow Security Operations solving and how is that benefiting you?** traccking Info Sec tickets ### 31. This application is perfect to keep the information of the different servers and clients of the comp **Rating:** 3.5/5.0 stars **Reviewed by:** Richard M. | Especialista en mecánica, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about ServiceNow Security Operations?** What I like most about this application is that it provides a summary of the vulnerabilities from the point of view of the infrastructure security of the company, allowing to identify and quickly correct the technical weaknesses of the technological platforms of the departments. **What do you dislike about ServiceNow Security Operations?** What I do not like very much is that it does not provide an intermediate version for small companies, the most basic version seems too advanced for SMEs. **Recommendations to others considering ServiceNow Security Operations:** I recommend to the entire community that if you need an application to increase security and find the possible technological failures of your company use this without a doubt, it is great highly professional and scalable! **What problems is ServiceNow Security Operations solving and how is that benefiting you?** Thanks to this application we are able to unify the services of the company to offer our clients a quality product backed by the best vulnerability-free technology infrastructure and in the best possible time. Simply great, I recommend them to everyone! . ### 32. Service Now, all from one tool, not just ITSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2018 **What do you like best about ServiceNow Security Operations?** all is integrated in the software with many possbilities and you can develop own software **What do you dislike about ServiceNow Security Operations?** begin is very hard, f you come from LANdesk or ServiceDesk, you have to try a lot abd then it works **Recommendations to others considering ServiceNow Security Operations:** have a look at the vendor solution and in parallel to Service Now to compare all features **What problems is ServiceNow Security Operations solving and how is that benefiting you?** converge many tools to one ## ServiceNow Security Operations Discussions - [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir) - [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security) - [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts) - [What can ServiceNow security operations do?](https://www.g2.com/discussions/what-can-servicenow-security-operations-do) - [View ServiceNow Security Operations pricing details and edition comparison](https://www.g2.com/products/servicenow-security-operations/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+21%3A04%3A59+-0500&secure%5Bsession_id%5D=ab722fad-6a67-43e9-aeb4-0e93667c1045&secure%5Btoken%5D=43e36417e27f81700b811fefa1f0c4d5e2819d3e0dab21b53aed2fb5e297d472&format=llm_user) ## ServiceNow Security Operations Integrations - [Akamai API Security](https://www.g2.com/products/akamai-api-security/reviews) - [Amazon AWS Platform](https://www.g2.com/products/amazon-aws-platform/reviews) - [Amazon Route 53](https://www.g2.com/products/amazon-route-53/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [Apiiro](https://www.g2.com/products/apiiro/reviews) - [AppViewX Automation+](https://www.g2.com/products/appviewx-automation/reviews) - [Aqua Security](https://www.g2.com/products/aqua-security/reviews) - [Armis](https://www.g2.com/products/armis/reviews) - [ArmorCode Agentic AI Platform](https://www.g2.com/products/armorcode-agentic-ai-platform/reviews) - [BigFix Inventory](https://www.g2.com/products/bigfix-inventory/reviews) - [Bitsight](https://www.g2.com/products/bitsight/reviews) - [Black Duck Application Security Services](https://www.g2.com/products/black-duck-application-security-services/reviews) - [Black Duck SCA](https://www.g2.com/products/black-duck-sca/reviews) - [Bloodhound](https://www.g2.com/products/bloodhound/reviews) - [Censys Attack Surface Management](https://www.g2.com/products/censys-attack-surface-management/reviews) - [Checkmarx](https://www.g2.com/products/checkmarx/reviews) - [Claroty](https://www.g2.com/products/claroty/reviews) - [CrowdStrike Falcon Cloud Security](https://www.g2.com/products/crowdstrike-falcon-cloud-security/reviews) - [CrowdStrike Falcon Data Protection](https://www.g2.com/products/crowdstrike-falcon-data-protection/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [CrowdStrike Falcon Exposure Management](https://www.g2.com/products/crowdstrike-falcon-exposure-management/reviews) - [CrowdStrike Falcon Intelligence Recon](https://www.g2.com/products/crowdstrike-falcon-intelligence-recon/reviews) - [CyCognito](https://www.g2.com/products/cycognito/reviews) - [Dragos Platform](https://www.g2.com/products/dragos-platform/reviews) - [Empirical Security](https://www.g2.com/products/empirical-security/reviews) - [FireMon Asset Manager](https://www.g2.com/products/firemon-asset-manager/reviews) - [FireMon Cloud Defense](https://www.g2.com/products/firemon-cloud-defense/reviews) - [Flashpoint](https://www.g2.com/products/flashpoint/reviews) - [Forescout Platform](https://www.g2.com/products/forescout-platform/reviews) - [Google Threat Intelligence](https://www.g2.com/products/google-threat-intelligence/reviews) - [IBM Guardium AI Security](https://www.g2.com/products/ibm-guardium-ai-security/reviews) - [IBM Guardium Vulnerability Assessment](https://www.g2.com/products/ibm-guardium-vulnerability-assessment/reviews) - [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LogRhythm SIEM](https://www.g2.com/products/exabeam-logrhythm-siem/reviews) - [Mandiant Threat Detection and Intelligence](https://www.g2.com/products/mandiant-threat-detection-and-intelligence/reviews) - [Micro Focus Service Manager (formerly HP Service Manager)](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender Cloud Security Posture Management](https://www.g2.com/products/microsoft-defender-cloud-security-posture-management/reviews) - [Microsoft Defender Experts for XDR](https://www.g2.com/products/microsoft-defender-experts-for-xdr/reviews) - [Microsoft Defender External Attack Surface Management](https://www.g2.com/products/microsoft-defender-external-attack-surface-management/reviews) - [Microsoft Defender for Business](https://www.g2.com/products/microsoft-microsoft-defender-for-business/reviews) - [Microsoft Defender for Cloud](https://www.g2.com/products/microsoft-defender-for-cloud/reviews) - [Microsoft Defender for Cloud Apps](https://www.g2.com/products/microsoft-defender-for-cloud-apps/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Identity](https://www.g2.com/products/microsoft-defender-for-identity/reviews) - [Microsoft Defender for IoT](https://www.g2.com/products/microsoft-defender-for-iot/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Defender Threat Intelligence](https://www.g2.com/products/microsoft-defender-threat-intelligence/reviews) - [Microsoft Defender Vulnerability Management](https://www.g2.com/products/microsoft-defender-vulnerability-management/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Graph](https://www.g2.com/products/microsoft-graph/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Nozomi](https://www.g2.com/products/nozomi/reviews) - [Nucleaus](https://www.g2.com/products/nucleaus/reviews) - [Obsidian Security](https://www.g2.com/products/obsidian-security/reviews) - [Orca Security](https://www.g2.com/products/orca-security/reviews) - [Ordr Systems Control Engine](https://www.g2.com/products/ordr-systems-control-engine/reviews) - [Phosphorus](https://www.g2.com/products/phosphorus/reviews) - [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews) - [Rapid7 Security Services](https://www.g2.com/products/rapid7-security-services/reviews) - [Recorded Future](https://www.g2.com/products/recorded-future/reviews) - [Red Hat Advanced Cluster Security for Kubernetes](https://www.g2.com/products/red-hat-advanced-cluster-security-for-kubernetes/reviews) - [ReliaQuest GreyMatter](https://www.g2.com/products/reliaquest-greymatter/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SentinelOne Singularity Threat Intelligence](https://www.g2.com/products/sentinelone-singularity-threat-intelligence/reviews) - [SentinelOne Singularity Vulnerability Management](https://www.g2.com/products/sentinelone-singularity-vulnerability-management/reviews) - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews) - [Snyk](https://www.g2.com/products/snyk/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) - [Synack](https://www.g2.com/products/synack/reviews) - [Sysdig Secure](https://www.g2.com/products/sysdig-sysdig-secure/reviews) - [Tanium](https://www.g2.com/products/tanium/reviews) - [Tenable Container Security](https://www.g2.com/products/tenable-container-security/reviews) - [Tenable Security Center](https://www.g2.com/products/tenable-security-center/reviews) - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) - [Veracode Application Security Platform](https://www.g2.com/products/veracode-application-security-platform/reviews) - [Veracode Container Security](https://www.g2.com/products/veracode-container-security/reviews) - [Veracode Dynamic Analysis](https://www.g2.com/products/veracode-dynamic-analysis/reviews) - [VulnCheck Exploit and Vulnerability Intelligence](https://www.g2.com/products/vulncheck-exploit-and-vulnerability-intelligence/reviews) - [Wiz](https://www.g2.com/products/wiz-wiz/reviews) - [XM Cyber Exposure Management Platform](https://www.g2.com/products/xm-cyber-exposure-management-platform/reviews) - [Zscaler Asset Exposure Management (CAASM)](https://www.g2.com/products/zscaler-asset-exposure-management-caasm/reviews) - [Zscaler Internet Access](https://www.g2.com/products/zscaler-internet-access/reviews) ## ServiceNow Security Operations Features **** - Search/Filter - Risk Management - Generative AI - Alerts/Notifications - Compliance Management - Third-Party Integrations - Certificate Assessment - API - Incident Management - Automated Containment - Real-Time Data - Vulnerability Scanning - Monitoring - Policy Management - Asset Discovery - Penetration Testing - Runtime Container Security - Activity Dashboard - Security Auditing - Issue Tracking - Threat Intelligence - Patch Management - Endpoint Management - Collaboration Tools - Vulnerability Management - Goal Setting/Tracking - Vulnerability Assessment - Asset Tagging - Assessment Management - Access Controls/Permissions - AI Copilot - Vulnerability/Threat Prioritization - Vulnerability Protection - Risk Assessment - Reporting/Analytics - SQL Injections **Risk Analysis** - Risk Scoring - Reporting - Risk-Prioritization **Orchestration** - Asset Management - Security Workflow Automation - Deployment - Sandboxing - Remediation Management **Response** - Resolution Automation - Resolution Guidance - System Isolation - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Vulnerability Assesment** - Vulnerability Scanning - Vulnerability Intelligence - Contextual Data - Dashboards **Information** - Proactive Alerts - Malware Detection - Intelligence Reports - Threat Intelligence - Real-time Alerts **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Automation** - Automated Remediation - Workflow Automation - Security Testing - Test Automation **Personalization** - Endpoint Intelligence - Security Validation - Dynamic/Code Analysis - Event Analysis - Web-Application Security - Application Security **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - Performance Baselin - High Availability/Disaster Recovery **** - Generative AI - Collaboration Tools - Incident Management - AI Copilot - Reporting/Analytics - Threat Response - Key Performance Indicators - Risk Alerts - Performance Metrics - Third-Party Integrations **Generative AI** - AI Text Summarization - Generate Attack Scenarios - Generate Threat Detection Rules - Generate Threat Summaries - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **** - SSL Security - HIPAA Compliant - API - Threat Response - Endpoint Protection - Maintenance Scheduling - Third-Party Integrations - Security Auditing - Application Security - Encryption - Network Security - Real-Time Reporting - AI Copilot - Reporting/Analytics - Authentication - Financial Data Protection - Anti Virus - Secure Data Storage - Virus Definition Update - Activity Dashboard - VPN - Audit Trail - Anti Spam - Access Controls/Permissions - Data Visualization - Alerts/Escalation - Data Security **Agentic AI - Threat Intelligence** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **** - Real-Time Reporting - Real-Time Analytics - Network Monitoring - API - Reporting/Analytics - Alerts/Notifications - Behavior Analytics - AI Copilot - Activity Dashboard - Profiling - Cloud Backup - Data Visualization - Activity Monitoring - Network Scanning - Event Logs - Monitoring - Server Monitoring - Vulnerability Scanning - Incident Reporting - Activity Tracking - Reporting & Statistics - Network Provisioning - Prioritization - Threat Response - Real-Time Data - IT Reporting ## Top ServiceNow Security Operations Alternatives - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (398 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (392 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (415 reviews)