--- title: ServiceNow Security Operations Reviews meta\_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 87 scale: '5' date\_modified: '2026-08-11' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews & Product Details Visit Website ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. The platform is suitable for both small businesses and large enterprises, making it a versatile choice for organizations looking to enhance their cybersecurity measures. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. This centralized approach not only improves efficiency but also fosters better communication among different departments involved in security management. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can improve their response times and enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. This proactive approach to cybersecurity ensures that organizations are not only reacting to incidents but are also prepared to prevent them. ServiceNow Security Operations stands out in the cybersecurity landscape by offering a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. This makes it an essential tool for any organization looking to bolster its defenses against the ever-evolving landscape of cyber threats. * * * Product Website ServiceNow Security Operations Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Security Operations Community](https://www.g2.com/products/servicenow-security-operations/discuss) Solution Type All-in-One Overview by Michael Plavin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ## ServiceNow Security Operations Integrations (85) What do users say about integrations? 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wiz ](https://www.g2.com/products/wiz-wiz/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") XM Cyber Exposure Management Platform ](https://www.g2.com/products/xm-cyber-exposure-management-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zscaler Asset Exposure Management (CAASM) ](https://www.g2.com/products/zscaler-asset-exposure-management-caasm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zscaler Internet Access ](https://www.g2.com/products/zscaler-internet-access/reviews) Show More ![Angelique 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AP Angelique P. IT Support Contractor Mid-Market (51-1000 emp.) 6/4/2026 "Streamlined Cyberthreat Response That Saves Time" 5/5 What do you like best about ServiceNow Security Operations? It reduces our cyberthreat response time and streamlines process. This is important for just about any business/project, including ours. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? It took some effort for our team to implement. It was also costly. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? We are currently using ServiceNow Security Operations to improve security incident response, automated workflows, reduce manual effort, to increase visibility into threats and coordinate remedial activities across our IT team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sandeep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep G.") SG Sandeep G. Developer Enterprise (\> 1000 emp.) 5/7/2026 "Streamlined Vulnerability Management with Easy Setup" 4.5/5 What do you like best about ServiceNow Security Operations? I like ServiceNow Security Operations because of its easy interface, which makes setting up and remediating tickets straightforward. It's also easy to set up with the right credentials. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Too many unclasped hardware is causing trouble for matching the tickets with CIs. It needs better discovery reach to infrastructure. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations for vulnerability management, helping me find vulnerabilities, assign tickets for remediation, and I like the easy interface for setting up and resolving tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LC Leung C. Enterprise (\> 1000 emp.) 5/5/2026 "Streamlined Security, Needs Better Integration" 3.5/5 What do you like best about ServiceNow Security Operations? I like using ServiceNow Security Operations because it's an all-in-one workspace with a unified UI that works well for user details. I appreciate how active it is in VR processing and resolution. The initial setup of ServiceNow Security Operations was also easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? UI customization and performance for integration Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations helps with active vulnerability response processing and resolution. I like the all-in-one workspace and unified UI for user details. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PN prakash n. SM Mid-Market (51-1000 emp.) 5/6/2026 "Awesome Experience Overall" 4.5/5 What do you like best about ServiceNow Security Operations? Awesome need help in integrations though Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The hudge data handling and integrations Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? focused on big data and analfocused on big data and analysis which helped to imprvoeysis which helped to imprvoe Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Davis L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davis L.") DL Davis L. SOC Analyst Small-Business (50 or fewer emp.) 3/1/2026 "Solid Security Workflow Automation for Modern SOCs”" 3/5 What do you like best about ServiceNow Security Operations? I appreciate how ServiceNow Security Operations automates tedious tasks and centralizes incident data. It helps the SOC react more quickly and reliably, simplifies investigations, and minimizes tool switching. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The fact that ServiceNow Security Operations can occasionally feel sluggish and complicated bothers me. Customizing modules or dashboards can be more difficult than it should be, and some workflows require an excessive number of clicks. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations facilitates triage, workflow automation, and incident centralization. It makes investigations quicker and more effective by lowering manual labor, speeding up response times, and providing clearer visibility into threats. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KO khalil o. 5/7/2026 "Final review" 4.5/5 What do you like best about ServiceNow Security Operations? Workflows and our ability to customize as much as possible without any restrictions Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? There is no great investment in agents for security operations where we can bring AVR and cvr and I’ve together Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Auto close of remediation issues and false positives workflows Need the company to focus on how to solve for AI security vulnerabilities since it is deterministic Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 6/4/2026 "Great Features, But Pricing Feels Steep" 2.5/5 What do you like best about ServiceNow Security Operations? the interface is user friendly and provides helpful graphics. The AI tools helps with the more complex task and it can be integrated across many applications Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The pricing is a bit steep for my liking but peace of mind comes at a cost Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Before incident reports used to take a bit of time to get done even having a bit of backlog during busy seasons but with ServiceNow Security Operations incidence reports are generated faster and make threat detection easier Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SR Shiva R. Sr Director Enterprise (\> 1000 emp.) 10/29/2025 "Seamless SecOps Integration with Stellar Support" 4/5 What do you like best about ServiceNow Security Operations? I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my workflow efficiency. The availability of comprehensive documentation and the support from ServiceNow's solution architects and dedicated customer team made the setup process smooth and hassle-free. I find the incident response playbooks feature particularly useful for building and automating workflows for various types of security incidents, contributing to a more streamlined and effective SecOps management. The integration with ITSM is a singular benefit that fosters a cohesive operational ecosystem, allowing me to tie in user workflow automation for specific incident types. This interconnectedness and the ability to customize through integration are crucial for optimizing our security posture. Furthermore, using ServiceNow Security Operations alongside Splunk provides a robust combination for managing security operations efficiently. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and responding with playbooks was made easier. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I find ServiceNow Security Operations integrates with ITSM and CMDB, enhancing security workflows and automating incident responses, which efficiently manages SecOps and improves organizational response to incidents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ZC zachary c. Small-Business (50 or fewer emp.) 5/7/2026 "Easy Setup, Effective Data Security" 4.5/5 What do you like best about ServiceNow Security Operations? I like that ServiceNow Security Operations is easy to set up and the configurations are pretty simple. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I could use a bit more granular control. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations for keeping our data secure, solving the problem of users having too much access to data they shouldn't. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MB marcy b. Enterprise (\> 1000 emp.) 5/5/2026 "Effortless Setup and Quick Visibility" 4.5/5 What do you like best about ServiceNow Security Operations? I like ServiceNow Security Operations because of the quick visibility it provides through dashboards. The setup and install were easy, which was a great plus for us. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? nothing at this time Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations for managing security vulnerabilities. It provides quick visibility with dashboards, making it easier to monitor our security posture effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ServiceNow Security Operations Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_522b7c020f205bc7a58f4cf24758aed7/cisco-vulnerability-management-formerly-kenna-vm.jpg "Product Avatar Image") Cisco Vulnerability... 4.3/5(217) [ Compare Now ](https://www.g2.com/compare/cisco-vulnerability-management-formerly-kenna-vm-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b3109519c061f3739371275d691098a/palo-alto-networks-cortex-xsoar.png "Product Avatar Image") Palo Alto Networks Cortex... 4.6/5(28) [ Compare Now ](https://www.g2.com/compare/palo-alto-networks-cortex-xsoar-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f622c279c40de301d868d78fd8193873/nucleus-security-inc-nucleus.png "Product Avatar Image") Nucleus 4.5/5(32) [ Compare Now ](https://www.g2.com/compare/nucleus-security-inc-nucleus-vs-servicenow-security-operations) ##### ##### ServiceNow Security Operations Features Orchestration Security Orchestration Data Collection Data Visualization Response Alerting Records Incident Logs Incident Reports Management Workflow Management [ View More Features ](https://www.g2.com/products/servicenow-security-operations/features) ## Top-Rated Alternatives [ ![Tines](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tines") Tines 4.7/5(406) ](https://www.g2.com/products/tines/reviews) [ ![Sumo Logic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumo Logic") Sumo Logic 4.3/5(404) ](https://www.g2.com/products/sumo-logic/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-security-operations/competitors/alternatives) ##### Categories on G2 [Incident Response](https://www.g2.com/categories/incident-response)[Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management) [Incident Response](https://www.g2.com/categories/incident-response)[Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management)[Security Orchestration, Automation, and Response (SOAR)](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the top grant management platforms for improving team operational efficiency and reducing manual administrative work?](https://www.g2.com/discussions/what-are-the-top-grant-management-platforms-for-improving-team-operational-efficiency-and-reducing-manual-administrative-work)[What is the most reliable regulatory information management system based on reviews from compliance officers before signing a long-term vendor contract?](https://www.g2.com/discussions/what-is-the-most-reliable-regulatory-information-management-system-based-on-reviews-from-compliance-officers-before-signing-a-long-term-vendor-contract%20)[Best ATS Software](https://www.g2.com/discussions/best-ats-software-for-tracking-job-applicants) [Which file recovery software solutions with easy setup are rated highly by practitioners?](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners)[What is the best document database for a small SaaS app that is mostly read-heavy but needs high availability without managing a complex cluster?](https://www.g2.com/discussions/what-is-the-best-document-database-for-a-small-saas-app-that-is-mostly-read-heavy-but-needs-high-availability-without-managing-a-complex-cluster)[Pros and Cons Details](https://www.g2.com/products/servicenow-security-operations/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)