--- title: ServiceNow Security Operations Reviews meta\_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 87 scale: '5' date\_modified: '2026-08-11' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews & Product Details Visit Website ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. The platform is suitable for both small businesses and large enterprises, making it a versatile choice for organizations looking to enhance their cybersecurity measures. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. This centralized approach not only improves efficiency but also fosters better communication among different departments involved in security management. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can improve their response times and enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. This proactive approach to cybersecurity ensures that organizations are not only reacting to incidents but are also prepared to prevent them. ServiceNow Security Operations stands out in the cybersecurity landscape by offering a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. This makes it an essential tool for any organization looking to bolster its defenses against the ever-evolving landscape of cyber threats. * * * Product Website ServiceNow Security Operations Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Security Operations Community](https://www.g2.com/products/servicenow-security-operations/discuss) Solution Type All-in-One Overview by Michael Plavin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ## ServiceNow Security Operations Integrations (85) What do users say about integrations? 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DF Dream F. Head of Business Process Automation and Enablement Mid-Market (51-1000 emp.) 5/5/2026 "Simplifies Security Operations with Ease" 4/5 What do you like best about ServiceNow Security Operations? I find ServiceNow Security Operations makes security operations easier and secure. It allows us to manage incidents and alerts effectively. I really like the intelligence and log management features because they reduce false positives and mean I don't need to have my eyes glued to the screen all the time. Integrating it with other tools like JIRA, Palo Alto, AWS, and Selenium provides a single pane of glass view, which is incredibly beneficial. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Managing access to AI agent Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations makes security operations easier and secure by managing incidents and alerts. I like the intelligence and log management as they reduce false positives, and I appreciate having a single pane of glass with other tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Charbel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charbel T.") CT Charbel T. AI and LLM Engineer Mid-Market (51-1000 emp.) 3/18/2026 "Seamless Threat Management with Effortless Integration" 5/5 What do you like best about ServiceNow Security Operations? I like the seamless integration between ServiceNow Security Operations and ITSM because it eliminates the 'silo' effect, ensuring that once a threat is identified, the ticket is routed to the right IT team automatically without anything getting lost in email chains. It makes a big difference in speeding up response by automatically routing security threats to the correct IT team. It also helps in preventing data loss by moving communication out of messy email chains and into tracked tickets. Furthermore, I enjoy how it improves visibility by breaking down organizational silos so security and IT are always aligned. Additionally, the initial setup was quite easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Nothing Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations to automate repetitive security tasks and solve the issue of manual hand-offs, allowing faster threat remediation. It eliminates silos through seamless ITSM integration, speeding up response, preventing data loss, and improving visibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ganesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganesh G.") GG Ganesh G. Architect Enterprise (\> 1000 emp.) 6/9/2026 "Unifies IT and Security with Automated Workflows and Smarter Risk Prioritization" 4.5/5 What do you like best about ServiceNow Security Operations? It brings IT and security together, automates response workflows, and prioritizes risks using the CMDB. It also reduces alert noise, which helps enable faster remediation and an overall improved security posture. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? It’s complex and costly, heavily CMDB‑dependent, and it requires a skilled setup along with significant effort for integration and customization. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow SecOps helps address alert overload, siloed tools, and slow response times by automating workflows, connecting security with IT, and prioritizing risk. As a result, it supports faster threat resolution while improving overall visibility and control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LC lou c. Mid-Market (51-1000 emp.) 5/7/2026 "Easy Setup, Highly Scalable Solution for Security" 5/5 What do you like best about ServiceNow Security Operations? I like ServiceNow Security Operations for its ease of use, scalability, and adaptability. It allows me to tailor the platform to suit our company's unique needs. The initial setup was pretty easy, which was a plus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I don't like the difficulty in building agents. It would be better if the process was simplified and provided with both simple and advanced options. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations for securing our IT assets. It solves security and governance issues. What I like most is its ease of use, scalability, and adaptability, allowing me to tailor the platform to our company's unique needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Shubham B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham B.") SB Shubham B. Small-Business (50 or fewer emp.) 6/4/2026 "Seamless Governance and Security, Needs Better Report Exports" 4.5/5 What do you like best about ServiceNow Security Operations? I use ServiceNow Security Operations for incident tickets and the traceback of audit, which is really helpful for governance. I like the security aspect of it, and I appreciate that it offers easy access and a worklog feature. The setup was very easy, making it convenient to get started. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The export function could be better in generating reports with pie charts Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations for incident tickets and traceback of audit, and it helps with governance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/25/2026 "A powerful One-Stop-Shop Platform, But Not Quite Plug-and-Play" 3.5/5 What do you like best about ServiceNow Security Operations? The most helpful bit is probably the fact that it can act as a one-stop-shop - you can integrate a lot of SIEMs / detection tools and ingest everything into one place, which spares you from having to switch between a bazillion different systems. If you're already using SNOW as an ITSM solution, then you can natively link to your CMDB and other ITSM processes which is a big plus for a large enterprise. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Well, the flipside is this is not a plug & play type of tool and proper implementation and tuning might take month, so it's a heavy deployment. Aside from that, it's also reliant on the quality of your CMDB (garbage in, garbage out principle) - if your CMDB is weak, the SecOps outcomes will be poor. All in all, the truth is it requires maturity & time (+cost) investment to deliver value. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Main business problem = fragmentation (of alerts, vulns, data), so the benefit here is the capacity to centralize everything, followed by prioritizing and automating response via workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MS Matthew S. Enterprise (\> 1000 emp.) 5/6/2026 "Streamlined Security with Easy Integration" 4.5/5 What do you like best about ServiceNow Security Operations? I like the functionality of ServiceNow Security Operations and the monitoring and notifications features. The ease of use has already saved our teams time compared to the last tool we used. It was very easy to set up. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I think some things need automated or could be so I don't know if that's the tool's fault. Specifically, tickets that need to cross teams functionality. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations for governance and security approval. It eases monitoring and notifications, saving our team's time with its user-friendly interface. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KS komal s. Sr Modern Service Management Engineer Enterprise (\> 1000 emp.) 5/7/2026 "Valuable for Cyber Event Privacy, Needs Better Data Security" 4/5 What do you like best about ServiceNow Security Operations? I like the ability to track trends and maintain privacy for cyber events records with ServiceNow Security Operations. I find the handling of event records and management of incidents to be quite effective. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I find that data related to problems is not private, which forces us to use other products to examine the issues. Also, the initial setup wasn't that easy. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations to keep all the information private from other ServiceNow users and track trends for continuous improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![U J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "U J.") UJ U J. Hardware Asset Manager 5/6/2026 "SecOps at its best" 4/5 What do you like best about ServiceNow Security Operations? The integration with the rest of the ServiceNow platform is excellent. Having security incidents and IT workflows in one place really helps, since it reduces the need to jump back and forth between different tools. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Initial setup takes longer than expected and requires a fair amount of ServiceNow knowledge to get things running properly.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? It solved the problem of having security and IT workflows scattered across different tools—now everything is in one place. Because of that, our response times have improved. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MJ Martin J. Enterprise (\> 1000 emp.) 5/5/2026 "Empowers Risk Assessment with Seamless Integrations" 3.5/5 What do you like best about ServiceNow Security Operations? I really like the integrations with CISA and NVD. It's also helpful that it's integrated into CSDM. These integrations provide a more holistic overview of the risk. The initial setup was easy, which was a nice bonus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I don't like that the application VR and infrastructure were saved together. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? I use ServiceNow Security Operations to ensure infrastructure safety, evaluate risk with external sources, and prioritize fixes. It integrates with CISA, NVD, and CSDM, providing a holistic risk overview. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ServiceNow Security Operations Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_522b7c020f205bc7a58f4cf24758aed7/cisco-vulnerability-management-formerly-kenna-vm.jpg "Product Avatar Image") Cisco Vulnerability... 4.3/5(217) [ Compare Now ](https://www.g2.com/compare/cisco-vulnerability-management-formerly-kenna-vm-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b3109519c061f3739371275d691098a/palo-alto-networks-cortex-xsoar.png "Product Avatar Image") Palo Alto Networks Cortex... 4.6/5(28) [ Compare Now ](https://www.g2.com/compare/palo-alto-networks-cortex-xsoar-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f622c279c40de301d868d78fd8193873/nucleus-security-inc-nucleus.png "Product Avatar Image") Nucleus 4.5/5(32) [ Compare Now ](https://www.g2.com/compare/nucleus-security-inc-nucleus-vs-servicenow-security-operations) ##### ##### ServiceNow Security Operations Features Orchestration Security Orchestration Data Collection Data Visualization Response Alerting Records Incident Logs Incident Reports Management Workflow Management [ View More Features ](https://www.g2.com/products/servicenow-security-operations/features) ## Top-Rated Alternatives [ ![Tines](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tines") Tines 4.7/5(406) ](https://www.g2.com/products/tines/reviews) [ ![Sumo Logic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumo Logic") Sumo Logic 4.3/5(404) ](https://www.g2.com/products/sumo-logic/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-security-operations/competitors/alternatives) ##### Categories on G2 [Incident Response](https://www.g2.com/categories/incident-response)[Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management) [Incident Response](https://www.g2.com/categories/incident-response)[Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management)[Security Orchestration, Automation, and Response (SOAR)](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the top grant management platforms for improving team operational efficiency and reducing manual administrative work?](https://www.g2.com/discussions/what-are-the-top-grant-management-platforms-for-improving-team-operational-efficiency-and-reducing-manual-administrative-work)[What is the most reliable regulatory information management system based on reviews from compliance officers before signing a long-term vendor contract?](https://www.g2.com/discussions/what-is-the-most-reliable-regulatory-information-management-system-based-on-reviews-from-compliance-officers-before-signing-a-long-term-vendor-contract%20)[Best ATS Software](https://www.g2.com/discussions/best-ats-software-for-tracking-job-applicants) [Which file recovery software solutions with easy setup are rated highly by practitioners?](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners)[What is the best document database for a small SaaS app that is mostly read-heavy but needs high availability without managing a complex cluster?](https://www.g2.com/discussions/what-is-the-best-document-database-for-a-small-saas-app-that-is-mostly-read-heavy-but-needs-high-availability-without-managing-a-complex-cluster)[Pros and Cons Details](https://www.g2.com/products/servicenow-security-operations/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)