--- title: ServiceNow Security Operations Reviews meta\_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 87 scale: '5' date\_modified: '2026-08-11' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- # ServiceNow Security Operations Reviews & Product Details Visit Website ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. The platform is suitable for both small businesses and large enterprises, making it a versatile choice for organizations looking to enhance their cybersecurity measures. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. This centralized approach not only improves efficiency but also fosters better communication among different departments involved in security management. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can improve their response times and enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. This proactive approach to cybersecurity ensures that organizations are not only reacting to incidents but are also prepared to prevent them. ServiceNow Security Operations stands out in the cybersecurity landscape by offering a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. This makes it an essential tool for any organization looking to bolster its defenses against the ever-evolving landscape of cyber threats. * * * Product Website ServiceNow Security Operations Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Security Operations Community](https://www.g2.com/products/servicenow-security-operations/discuss) Solution Type All-in-One Overview by Michael Plavin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ## ServiceNow Security Operations Integrations (85) What do users say about integrations? 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MH Martin H. Senior Manager IT Infrastructure Information Technology and Services Mid-Market (51-1000 emp.) 8/5/2026 "Reliable Performance and Integrations That Streamline Security Operations" 4.5/5 What do you like best about ServiceNow Security Operations? Performance has been consistently reliable, even when handling large volumes of alerts, and the integrations with other enterprise tools have made our security operations much more efficient. Overall, the platform has helped us shift what used to be a stressful, reactive process into something far more structured and proactive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? So far, I haven’t experienced anything negative while using this platform, and I don’t expect it to fall short of my expectations. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? The support and onboarding experience is good once the implementation is underway. ServiceNow Security Operations has helped me move from reacting to security issues to preventing them more effectively through automation, visibility, and intelligent workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kalyan Chakravarthy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalyan Chakravarthy K.") KK Kalyan Chakravarthy K. Sr. Project Manager Enterprise (\> 1000 emp.) 5/6/2026 "Centralized Vulnerability Management with Efficient Integration" 4.5/5 What do you like best about ServiceNow Security Operations? I like how ServiceNow Security Operations integrates with Rapid7, making it easy to bring all vulnerabilities into one place. This helps the IT teams handle vulnerabilities centrally without needing to log into Rapid7 for remediation. I appreciate how it groups similar vulnerabilities, making it easier for tech teams to address them collectively. Tagging vulnerabilities to Configuration Items (CIs) and displaying them in the CMDB is another highlight for me. It helps track team workloads and monitor progress in handling incidents, service requests, changes, and vulnerabilities all in one place. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? A few times when the CI's names are not matching, it becomes difficult to map the VR that comes to ServiceNow and don't link to CIs. More ease of use is needed. The visibility linked to the survey is limited and could change. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations centralizes vulnerabilities and integrates Rapid7, allowing IT teams to handle vulnerabilities in one place, making tech tasks efficient. It groups similar VRs, simplifying solutions and managing exceptions and false positives effortlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SM steve m. Mid-Market (51-1000 emp.) 5/6/2026 "Centralized Security Management, Needs Easier Integrations" 3.5/5 What do you like best about ServiceNow Security Operations? I like that the IT Security operations module in ServiceNow Security Operations introduced us to workspaces, which pushed us into using them on top of its already amazing helpful capabilities. The workspace IT Security operations is extremely helpful because it serves as a single pane of glass, eliminating the need to move from system to system or jump around the ServiceNow platform. It also helps us by consolidating data from other platforms like CrowdStrike, getting us the info we need in one place. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? We could always use more information which uses more integrations. I suppose being able to integrate easier with other platforms without the extra cost included with data fabric would be nice. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations helps manage security issues by centralizing data from platforms like CrowdStrike in one place. The IT Security Operations workspace is useful as it provides a single pane of glass, reducing the need to switch between systems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Olivia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivia L.") OL Olivia L. Senior Software Architect Information Technology and Services Enterprise (\> 1000 emp.) 7/29/2026 "Timely Risk Detection with a Clear, Priority-Driven UI" 4/5 What do you like best about ServiceNow Security Operations? I like how even small risks are identified and addressed on time. The UI helps keep tasks organized by priority, so it’s clear what needs attention first. Investigations also start with the right context already in hand, which makes the process smoother. Overall, it performs well without creating unnecessary noise. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Often integrations require manual tuning. Alert notifications need proper training. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Security issues used to surface too late, but now they’re identified much faster. A lot of the investigations run automatically, which helps speed up response times. Onboarding has been effortless, and security handoffs are smoother too, with noticeably stronger security and better transparency throughout the entire process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sara B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara B.") SB Sara B. Senior Digital Marketing Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/1/2026 "Friendly UI and Strong Integrations That Keep Security Metrics Consistent" 3.5/5 What do you like best about ServiceNow Security Operations? What I like about using this platform is that it brings fewer alert headaches and keeps performance metrics consistent, even under pressure. It also supports strong integrations across security tools, and the UI feels friendly and practical. Overall, it helps me keep security work more controlled and manageable. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? What I don’t like: the root-cause details feel incomplete. Updates should be tested more carefully before being released. Also, playbook editing isn’t very flexible. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Low investigations are managed by richer context. Delayed remediation is managed by vulnerability response. It is hard to prove value is managed by clear ROI, and so the list goes on. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Louis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis B.") LB Louis B. Senior Enterprise Account Executive Information Technology and Services Enterprise (\> 1000 emp.) 8/1/2026 "Confidence-Boosting Platform with Strong Threat Intelligence and CMDB Integrations" 4.5/5 What do you like best about ServiceNow Security Operations? This platform has really earned my confidence. The threat intelligence feature and CMDB integrations are worth mentioning. The UI also presents incident details in a way that encourages faster decision-making. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I believe the platform is doing great and just have to keep itself up in the game. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Vulnerabilities that might otherwise sit unnoticed are now easy to spot thanks to the vulnerability response feature. We feel more at ease knowing that as operations grow, we don’t need a proportional increase in manual coordination, which has improved our overall ROI. Security reviews also feel more evidence-based and easier to support with clear proof. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LT Liz T. ServiceNow Senior Engineer Small-Business (50 or fewer emp.) 5/6/2026 "Empowers Security Management, Minor Integration Challenges" 5/5 What do you like best about ServiceNow Security Operations? It's really helpful how ServiceNow can leverage cross-product data for security operations, like using the global user data for 'affected users' in security incident reports (SIR), mapping inbound actions to reporters from the global user table, and making SIR and Vulnerability Response (VR) CMDB aware, including support group routing. This seamless integration allows one practice to leverage data maintained by another, which is extremely beneficial. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Some of the partner integrations aren't well tested and require a lot of management during patch version changes. We have had a high rate of failure during upgrades for our Tenable integration - features that work in one version break in another. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations provides consistent and visible management of security incidents and vulnerabilities, leveraging cross-product data for seamless integration. Its CMDB awareness enables security operations to efficiently route issues and leverage global user data for effective management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Mirza R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirza R.") MR Mirza R. Security Engineer, Security Infrastructure Enterprise (\> 1000 emp.) 7/16/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Workflow Automation and Integrations That Deliver" 5/5 What do you like best about ServiceNow Security Operations? I like its workflow automation and integration capabilities the most. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Recently, I've noticed that ServiceNow has been running slowly. Whenever I perform a search, it takes a long time to return the results. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations helps us manage security incidents more efficiently by bringing everything into one place. It improves collaboration between teams, reduces manual work, and helps us respond to and track security issues faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jessi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessi C.") JC Jessi C. Senior Manager Information Technology Operations Information Technology and Services Enterprise (\> 1000 emp.) 7/30/2026 "Friendly UI and AI Automation That Streamline Daily Security Operations" 4/5 What do you like best about ServiceNow Security Operations? The user-friendly UI makes it easier to set the right priorities. AI has effectively separated genuine concerns from routine activities. Daily security operations are also handled through automation, requiring less human interaction. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I believe I like this platform overall, as it has not only made our security work easier but has also well prepared us for any potential risks that may occur. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? One of the major problems that has been significantly resolved is that context remains unchanged and stays attached to incidents throughout the investigation process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 7/17/2026 "Improved Safety, Faster Issue Detection, and Time-Saving Automation" 5/5 What do you like best about ServiceNow Security Operations? Safety is the main benefits and how effectively and promptly issue can be communities to IT teams. From my discussion with IT peers, there is quicker detection of issue which allows a quicker response. Tracking of issue, audit trial available for metrics and future reviews. Automation is the main benefits and related time saves and costs Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Main issue should be the costs but obvious does not directly affect me as a user. It’s not always easy to get used to without training and ask peers who have used it. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Updates to streamline the process which has helped with better performance and efficiency. Also better user experience which is mainly linked to the above and other factors such as modern interface. Better security through automation which is really helpful Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-security-operations/pricing) ServiceNow Security Operations Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_522b7c020f205bc7a58f4cf24758aed7/cisco-vulnerability-management-formerly-kenna-vm.jpg "Product Avatar Image") Cisco Vulnerability... 4.3/5(217) [ Compare Now ](https://www.g2.com/compare/cisco-vulnerability-management-formerly-kenna-vm-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b3109519c061f3739371275d691098a/palo-alto-networks-cortex-xsoar.png "Product Avatar Image") Palo Alto Networks Cortex... 4.6/5(28) [ Compare Now ](https://www.g2.com/compare/palo-alto-networks-cortex-xsoar-vs-servicenow-security-operations) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f622c279c40de301d868d78fd8193873/nucleus-security-inc-nucleus.png "Product Avatar Image") Nucleus 4.5/5(32) [ Compare Now ](https://www.g2.com/compare/nucleus-security-inc-nucleus-vs-servicenow-security-operations) ##### ##### ServiceNow Security Operations Features Orchestration Security Orchestration Data Collection Data Visualization Response Alerting Records Incident Logs Incident Reports Management Workflow Management [ View More Features ](https://www.g2.com/products/servicenow-security-operations/features) ## Top-Rated Alternatives [ ![Tines](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tines") Tines 4.7/5(406) ](https://www.g2.com/products/tines/reviews) [ ![Sumo Logic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumo Logic") Sumo Logic 4.3/5(404) ](https://www.g2.com/products/sumo-logic/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-security-operations/competitors/alternatives) ##### Categories on G2 [Incident Response](https://www.g2.com/categories/incident-response)[Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management) [Incident Response](https://www.g2.com/categories/incident-response)[Threat Intelligence](https://www.g2.com/categories/threat-intelligence)[Risk-Based Vulnerability Management](https://www.g2.com/categories/risk-based-vulnerability-management)[Security Orchestration, Automation, and Response (SOAR)](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the top grant management platforms for improving team operational efficiency and reducing manual administrative work?](https://www.g2.com/discussions/what-are-the-top-grant-management-platforms-for-improving-team-operational-efficiency-and-reducing-manual-administrative-work)[What is the most reliable regulatory information management system based on reviews from compliance officers before signing a long-term vendor contract?](https://www.g2.com/discussions/what-is-the-most-reliable-regulatory-information-management-system-based-on-reviews-from-compliance-officers-before-signing-a-long-term-vendor-contract%20)[Best ATS Software](https://www.g2.com/discussions/best-ats-software-for-tracking-job-applicants) [Which file recovery software solutions with easy setup are rated highly by practitioners?](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners)[What is the best document database for a small SaaS app that is mostly read-heavy but needs high availability without managing a complex cluster?](https://www.g2.com/discussions/what-is-the-best-document-database-for-a-small-saas-app-that-is-mostly-read-heavy-but-needs-high-availability-without-managing-a-complex-cluster)[Pros and Cons Details](https://www.g2.com/products/servicenow-security-operations/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)