# Top 10 ServiceNow IT Service Management Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 1,901 ServiceNow IT Service Management is not the only option for IT Service Management Tools. Explore other competing options and alternatives. IT Service Management Tools is a widely used technology, and many people are seeking powerful, secure software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to ServiceNow IT Service Management include user experience and customization. The best overall ServiceNow IT Service Management alternative is Freshservice. Other similar apps like ServiceNow IT Service Management are Jira Service Management, SolarWinds Service Desk, ManageEngine ServiceDesk Plus, and NinjaOne. ServiceNow IT Service Management alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Endpoint Management Software](https://www.g2.com/categories/endpoint-management). ## Best Paid & Free Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) ## Top 10 Alternatives to ServiceNow IT Service Management Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ServiceNow IT Service Management stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Higher Education, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,339 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to ServiceNow IT Service Management, Freshservice is: - Slower to reach roi - More usable - Easier to set up Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Configuration Management](https://www.g2.com/categories/configuration-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) **Compare Freshservice with other alternatives:** - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [Freshservice vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm) - [Freshservice vs IFS assyst](https://www.g2.com/compare/freshservice-vs-ifs-assyst) - [Freshservice vs Autotask](https://www.g2.com/compare/autotask-vs-freshservice) ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 988 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) - [Jira Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management) - [Jira Service Management vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-jira-service-management) - [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management) ### 3. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 785 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to ServiceNow IT Service Management, SolarWinds Service Desk is: - Slower to reach roi - Easier to set up - More usable Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Autotask](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) ### 4. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 249 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Reviewers say compared to ServiceNow IT Service Management, ManageEngine ServiceDesk Plus is: - Slower to reach roi Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [ManageEngine ServiceDesk Plus vs NinjaOne](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Autotask](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus) ### 5. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,513 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to ServiceNow IT Service Management, NinjaOne is: - Easier to set up - More usable - Easier to do business with Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ninjaone) - [NinjaOne vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-ninjaone) - [NinjaOne vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-ninjaone) - [NinjaOne vs Autotask](https://www.g2.com/compare/autotask-vs-ninjaone) ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 752 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to ServiceNow IT Service Management, SysAid is: - Slower to reach roi - Better at support - More usable Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) - [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [SysAid vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid) - [SysAid vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-sysaid) - [SysAid vs Autotask](https://www.g2.com/compare/autotask-vs-sysaid) ### 7. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) By BMC Helix **Average Rating:** 3.7/5 **Total Reviews:** 294 BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Reviewers say compared to ServiceNow IT Service Management, BMC Helix ITSM is: - Slower to reach roi Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) **Compare BMC Helix ITSM with other alternatives:** - [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) - [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) - [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [BMC Helix ITSM vs NinjaOne](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ninjaone) - [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [BMC Helix ITSM vs Ivanti Neurons for ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm) - [BMC Helix ITSM vs IFS assyst](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ifs-assyst) - [BMC Helix ITSM vs Autotask](https://www.g2.com/compare/autotask-vs-bmc-software-bmc-helix-itsm) ### 8. [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) By Ivanti **Average Rating:** 4.0/5 **Total Reviews:** 280 Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Reviewers say compared to ServiceNow IT Service Management, Ivanti Neurons for ITSM is: - Slower to reach roi Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management) **Compare Ivanti Neurons for ITSM with other alternatives:** - [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management) - [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk) - [Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus) - [Ivanti Neurons for ITSM vs NinjaOne](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-ninjaone) - [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid) - [Ivanti Neurons for ITSM vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs Autotask](https://www.g2.com/compare/autotask-vs-ivanti-neurons-for-itsm) ### 9. [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) By IFS **Average Rating:** 3.5/5 **Total Reviews:** 14 assystSaaS Web-Based Service Desk Solution Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs IFS assyst](https://www.g2.com/compare/ifs-assyst-vs-servicenow-it-service-management) **Compare IFS assyst with other alternatives:** - [IFS assyst vs Freshservice](https://www.g2.com/compare/freshservice-vs-ifs-assyst) - [IFS assyst vs Jira Service Management](https://www.g2.com/compare/ifs-assyst-vs-jira-service-management) - [IFS assyst vs SolarWinds Service Desk](https://www.g2.com/compare/ifs-assyst-vs-solarwinds-service-desk) - [IFS assyst vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ifs-assyst-vs-manageengine-servicedesk-plus) - [IFS assyst vs NinjaOne](https://www.g2.com/compare/ifs-assyst-vs-ninjaone) - [IFS assyst vs SysAid](https://www.g2.com/compare/ifs-assyst-vs-sysaid) - [IFS assyst vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ifs-assyst) - [IFS assyst vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ifs-assyst-vs-ivanti-neurons-for-itsm) - [IFS assyst vs Autotask](https://www.g2.com/compare/autotask-vs-ifs-assyst) ### 10. [Autotask](https://www.g2.com/products/autotask/reviews) By Kaseya **Average Rating:** 4.2/5 **Total Reviews:** 615 Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements Categories in common with ServiceNow IT Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) **Compare Autotask with other alternatives:** - [Autotask vs Freshservice](https://www.g2.com/compare/autotask-vs-freshservice) - [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Autotask vs SolarWinds Service Desk](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [Autotask vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus) - [Autotask vs NinjaOne](https://www.g2.com/compare/autotask-vs-ninjaone) - [Autotask vs SysAid](https://www.g2.com/compare/autotask-vs-sysaid) - [Autotask vs BMC Helix ITSM](https://www.g2.com/compare/autotask-vs-bmc-software-bmc-helix-itsm) - [Autotask vs Ivanti Neurons for ITSM](https://www.g2.com/compare/autotask-vs-ivanti-neurons-for-itsm) - [Autotask vs IFS assyst](https://www.g2.com/compare/autotask-vs-ifs-assyst) --- ## ServiceNow IT Service Management Alternatives FAQs ### What are the best alternatives to ServiceNow IT Service...? The best alternatives to ServiceNow IT Service Management based on G2 user ratings and reviews are [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 985 reviews), [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) (4.3/5 stars, 778 reviews), [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) (4.2/5 stars, 249 reviews), and [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 stars, 4308 reviews). These alternatives offer competitive ease of use, automation, and integration capabilities, with NinjaOne leading in user satisfaction and ease of administration. ### What features do alternatives offer that ServiceNow IT Service... does not? Alternatives to ServiceNow IT Service Management commonly report missing features such as limited functionality in certain modules, less advanced AI capabilities compared to ServiceNow, and fewer out-of-the-box integrations. For example, Freshservice and NinjaOne users mention missing or limited features impacting their workflows, while some alternatives like SolarWinds Service Desk and ManageEngine note gaps in reporting and automation depth. ### Which IT Service Management (ITSM) Tools tools do reviewers recommend instead of ServiceNow IT Service...? Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its intuitive interface, quick setup, and strong automation that reduces manual effort. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is favored for its seamless integration with Atlassian tools and flexible workflows. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) is praised for its user-friendly ticketing and asset management in one platform. [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) is noted for its comprehensive ITIL-aligned features and cost-effectiveness. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is highly recommended for its fast, reliable remote management, patching, and automation capabilities. These tools are preferred for their balance of usability, automation, and support, often cited as easier to administer and set up compared to ServiceNow. ### How does ServiceNow IT Service... compare to Freshservice? According to G2 data, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) and [Freshservice](https://www.g2.com/products/freshservice/reviews) both hold strong average ratings, with Freshservice slightly ahead at 4.6/5 from 1,335 reviews compared to ServiceNow's 4.5/5 from 1,863 reviews. Freshservice leads in usability-related dimensions, scoring 9.2 versus ServiceNow's 8.5 in "more usable," and also scores higher in "easier to set up" (8.8 vs 8.2), "easier to admin" (9.0 vs 8.6), "better at support" (9.0 vs 8.6), and "easier to do business with" (9.1 vs 8.9), each with a margin of 0.3 to 0.7 points. User sentiment highlights that Freshservice excels in ease of use (229 mentions), automation (101 mentions), and ticket management (92 mentions), with a clean, intuitive interface praised in 83 reviews. It is noted for straightforward setup and effective automation that reduces manual work. ServiceNow is recognized for its extensive features, powerful workflow automation, and deep integrations, with 163 mentions of ease of use and 84 mentions of automation. Overall, [Freshservice](https://www.g2.com/products/freshservice/reviews) is favored for its user-friendly interface, faster setup, and easier administration, making it suitable for organizations seeking agility and lower complexity. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) remains a robust, highly customizable platform ideal for enterprises requiring comprehensive ITSM capabilities and deep integrations, albeit with higher complexity and cost. ### Why do users choose Freshservice over ServiceNow IT Service...? Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) primarily for its superior ease of use and faster setup, as reflected in its higher scores for "more usable" (9.2 vs 8.5) and "easier to set up" (8.8 vs 8.2). Freshservice's intuitive, clean user interface and straightforward configuration reduce training time and improve adoption, with 229 mentions praising its ease of use. Additionally, Freshservice offers effective automation and ticket management that streamline workflows without the complexity often associated with ServiceNow, which is noted for its steep learning curve and complex setup. Freshservice's customer support is rated higher (9.0 vs 8.6), contributing to a smoother onboarding and ongoing experience. Its lower perceived complexity and better usability make it a preferred choice for organizations seeking a balance of functionality and simplicity. Cost considerations also influence choice; ServiceNow is frequently cited for higher licensing and maintenance costs, whereas Freshservice is seen as more cost-effective, especially for small to medium-sized teams. Overall, Freshservice's combination of user-friendliness, efficient automation, and supportive customer service drives user preference over ServiceNow IT Service Management. ## Explore Articles - [Best platforms for visualizing HR data](https://www.g2.com/discussions/what-are-the-best-platforms-for-visualizing-hr-data) - [Best-in-class virtual event apps for business use](https://www.g2.com/discussions/best-in-class-virtual-event-apps-for-business-use) - [Which field sales software hiring tools have responsive customer support that actively works with teams on feature improvements?](https://www.g2.com/discussions/which-field-sales-software-hiring-tools-have-responsive-customer-support-that-actively-works-with-teams-on-feature-improvements) - [Top-rated AI tools for creating training videos](https://www.g2.com/discussions/what-are-the-top-rated-ai-tools-for-creating-training-videos-for-small-businesses) - [What platform is best for automating lease renewals and alerts?](https://www.g2.com/discussions/what-platform-is-best-for-automating-lease-renewals-and-alerts) - [Best software for academic testing and reporting](https://www.g2.com/discussions/best-software-for-academic-testing-and-reporting) ## Spotlight Categories - [CPQ Software](https://www.g2.com/categories/cpq) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Board Management Software](https://www.g2.com/categories/board-management)