--- title: ServiceNow IT Service Management Reviews meta\_title: 'ServiceNow IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1948 reviews by the users' company size, role or industry to find out how ServiceNow IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1948 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Service Management Reviews & Product Details Visit Website ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation. * * * Product Website ServiceNow IT Service Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Service Management Community](https://www.g2.com/products/servicenow-it-service-management/discuss) Solution Type All-in-One Overview by Elijah Perry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-service-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Service Management Integrations (81) What do users say about integrations? 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"All-in-One ITSM Platform That Boosts Automation, Visibility, and Efficiency" 4.5/5 What do you like best about ServiceNow IT Service Management? What I like most about ServiceNow IT Service Management is that it brings everything into one place. Instead of tracking requests through emails or spreadsheets, incidents, service requests, approvals, and changes can all be managed in a single platform. I also like its automation capabilities, which reduce manual work, speed up issue resolution, and improve the overall user experience. From an administrator's perspective, it provides good visibility into service performance and helps teams work more efficiently while maintaining standardized processes. Overall, it makes IT support more organized, transparent, and productive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? One thing I dislike about ServiceNow IT Service Management is that it can feel complex, especially for new users. Some tasks require multiple clicks, and the interface can be overwhelming until you're familiar with it. Customizing workflows or implementing new features can also take time and often requires specialized knowledge. Additionally, performance can sometimes be slower when working with large amounts of data or highly customized instances. Despite these challenges, its capabilities generally outweigh the drawbacks once you're comfortable using the platform. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management helps solve the problem of managing IT requests, incidents, and changes in a structured and efficient way. Instead of relying on emails or manual tracking, everything is centralized in one platform, making it easier to prioritize, assign, and monitor work. For me, this means faster request handling, better visibility into ticket status, and improved collaboration across teams. It also reduces manual effort through automation, helping me focus on more important tasks and deliver support more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") IM Verified User in Management Consulting Mid-Market (51-1000 emp.) 8/3/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "ServiceNow ITSM: Streamlining IT Operations End-to-End" 4.5/5 What do you like best about ServiceNow IT Service Management? What I like most about ServiceNow IT Service Management is its ability to unify IT operations on a single, intelligent platform. By streamlining incident, request, problem, and change management, it eliminates manual effort, improves visibility, and enables faster issue resolution. The platform's automation, standardized workflows, and real-time insights help teams collaborate more effectively, enhance service quality, and deliver a better experience for both IT staff and end users. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? While ServiceNow is a powerful and feature-rich platform, it can occasionally experience performance delays, particularly when loading complex forms, dashboards, or large reports. Optimizing load times and overall responsiveness would further enhance the user experience and improve productivity, especially for teams handling high volumes of requests. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow has significantly reduced manual effort by automating workflows, approvals, and routine IT processes. Its centralized platform streamlines incident, change, problem, and service request management, enabling faster resolution, improved operational efficiency, and greater team productivity. By minimizing repetitive tasks and standardizing processes, ServiceNow allows IT teams to focus on delivering higher-value services and improving the overall user experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![J Varun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J Varun S.") JS J Varun S. Senior Infra Developer Enterprise (\> 1000 emp.) 5/19/2026 "Easy Ticket Tracking and Seamless Third-Party Integrations in ServiceNow" 5/5 What do you like best about ServiceNow IT Service Management? ITSM helps us resolve tickets, and they can be categorized as incidents, problems, service requests, change requests, and more. It’s easy to track everything, and the integration with third-party applications makes it convenient to update, comment on, or resolve tickets directly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? I don’t dislike anything in particular, but ServiceNow as a tool can become too complicated because of the sheer number of features and configuration options. Since it’s a platform where you have to keep many things in mind, the front-end UI can feel like you’re being hit with too many UI actions, forms, and buttons all at once. Then, when you add the back-end tables and scripts on top of that, it quickly becomes overwhelming. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? Servicenow ITSM helps with ticketing, inventory management, fulfillment, third party integration which helps with ordering items from those applications the benefits are unlimited because servicenow constantly allows us to integrate with many applications like azure, aws, jira, teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Karl W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karl W.") KW Karl W. Manager Service Level and Catalogue 7/29/2026 "Excellent for Service Catalogue Management" 4/5 What do you like best about ServiceNow IT Service Management? I've really enjoyed working with ServiceNow, especially when it comes to building services and developing a well-structured CMDB. The platform provides a flexible framework that makes it easy to model business and technical services while maintaining clear relationships between configuration items. Seeing accurate service maps and dependable CMDB data come together to improve visibility, support, and decision-making is incredibly rewarding. It's a powerful platform that continues to evolve and makes complex IT environments much easier to manage. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? While ServiceNow is an extremely capable platform, it does have a steep learning curve, particularly for advanced areas such as CSDM, CMDB design, and platform administration. Some licensing models can also be complex to understand, making it difficult to predict costs as requirements grow. Finally, implementing best practices often requires significant planning and governance, so organisations need to invest time in getting the foundations right to realise the platform's full value. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management has helped us standardise and streamline our IT processes while giving us a single source of truth for services, assets, and configuration data. It has improved the quality of our CMDB, increased automation through integrations and discovery, and given our support teams better visibility into service impacts and dependencies. This has led to faster issue resolution, more informed change decisions, and an overall improvement in the experience we provide to both IT teams and end users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JT Joseph t. 7/29/2026 "Not just a ticket tool" 4.5/5 What do you like best about ServiceNow IT Service Management? The catalogue and workflow engine are the real value. We have moved a lot of manual request handling into automated flows with approvals, and the same records feed our reporting without exports. CMDB and asset data being in the same place as incidents means less guessing when something breaks. Virtual Agent and knowledge deflect a reasonable share of low-value contacts. It scales well across a large organisation with a lot of stakeholders, and the platform keeps absorbing new use cases beyond IT, which makes the investment easier to justify. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? It is a platform, not a product you turn on. Doing it well needs skilled admins and developers, and demand for platform work always outruns supply. Cost grows as you add modules and licence types, and it is not always obvious in advance. Upgrades twice a year mean a regression cycle on anything customised, and heavily customised instances get expensive to maintain. The admin experience is dense, and configuration is spread across enough places that new team members take a while to get productive. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? We are a large organisation with a lot of devolved IT and a lot of ways for work to arrive. Before, requests came in by email, phone and side channels, and nobody could say with confidence what was outstanding or where the time was going. ITSM gave us one front door, a catalogue with real workflow behind it, and records that link to assets, people and locations. The benefit is visibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PG Pradeep Kumar G. Business Analyst Enterprise (\> 1000 emp.) 5/14/2026 "ServiceNow ITSM: Reliable, Scalable, and Streamlined for Enterprise Workflows" 5/5 What do you like best about ServiceNow IT Service Management? ServiceNow ITSM stands out for its clean, task‑oriented UI that guides users through standardized request and incident flows, making tracking and collaboration straightforward without relying on emails or chats. Its integrations—especially with Jira—are a major strength, enabling seamless traceability between incidents and underlying development work, which is critical in enterprise IT and SAP environments. From a performance standpoint, the platform is reliable at scale, handling high volumes of tickets with SLA‑driven workflows and clear ownership. The ROI comes from reduced manual follow‑ups, better auditability, and consistent execution of repeatable processes like onboarding, offboarding, and approvals. Support and onboarding are strong due to centralized portals, knowledge articles, and guided request catalogs that help users self‑serve and reduce IT load. On the AI / intelligence side, smart automation—such as auto‑routing, status updates based on user actions, and streamlined approvals—has stood out by quietly reducing friction and response time without adding complexity for users. Overall, ServiceNow works best as a dependable, process‑driven system of action for enterprise IT operations Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? What I dislike about ServiceNow IT Service Management is that it can feel bureaucratic and overhead‑heavy once ticket volumes grow, with a strong emphasis on frequent status updates and compliance rather than resolution speed. This is evident from repeated internal reminders asking teams to review queues daily and update tickets every alternate business day, which creates administrative burden and constant follow‑ups, especially when incidents are long‑running or dependent on other systems or teams. ServiceNow also tends to expose process gaps rather than hide them—tickets can remain open for weeks due to unclear ownership, cross‑team dependencies, or missing information, leading to visible backlogs and escalation pressure, as seen in recurring Finance and SAP incident summaries. In addition, while automation is improving, many workflows still rely on manual judgment and user discipline, meaning the tool works best only when everyone strictly follows the process, which can be frustrating in fast‑moving scenarios Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management is solving the fundamental problem of unstructured IT work and lack of accountability by centralizing incidents and service requests into a single, SLA‑driven system of action. Instead of issues being tracked through emails or chats, ServiceNow ensures every request is logged, prioritized, owned, and auditable end to end, with clear status visibility and consistent communication. For me, this means fewer missed requests, less ambiguity around ownership, and a reliable way to track progress and escalations, especially in high‑volume SAP and Finance environments. The automation built into workflows—such as routing, approvals, and automatic status updates—reduces manual follow‑ups and improves resolution speed, while integrations with tools like Jira help bridge incident handling with delivery work when fixes or enhancements are required. Overall, ServiceNow benefits me by bringing structure, transparency, and predictability to IT support, even when issues span multiple teams and systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tanvi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanvi H.") TH Tanvi H. Intern Mid-Market (51-1000 emp.) 7/29/2026 "ServiceNow: A Low-Code Platform That Automates Work and Boosts Productivity" 5/5 What do you like best about ServiceNow IT Service Management? What I like about ServiceNow is that it's not just an IT ticketing tool anymore. It's a platform that helps automate business processes, which saves time and reduces manual work. I also like that it's low-code, so applications and workflows can be built much faster without writing a lot of code. Another advantage is that many departments, like IT, HR, customer service, and security, can use the same platform, making collaboration much easier. Since many large companies use ServiceNow, learning it also opens up good career opportunities. Overall, I think it's a platform that improves efficiency, simplifies work, and helps organisations become more productive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? As someone still learning the platform, I found the relationship between Requests, RITMs, and Tasks a bit confusing at first. It has a learning curve, especially when understanding how records are linked. I think more hands-on experience makes these concepts much clearer. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management solves the problem of managing requests, incidents, and tasks in one place instead of using multiple tools. One feature I find useful is that once I log in, the session remains active until I shut down or sign out, which makes it user-friendly and saves time. It avoids the hassle of logging in repeatedly and allows me to continue my work smoothly. Overall, ServiceNow improves efficiency, simplifies daily tasks, and provides a better user experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Youssef B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Youssef B.") YB Youssef B. Senior IT & Business Management Enterprise (\> 1000 emp.) 5/4/2026 "Powerful Centralized ITSM, but Can Feel Slow and Overly Complex" 4/5 What do you like best about ServiceNow IT Service Management? I like how ServiceNow ITSM keeps everything organized in one place, so teams don’t waste time jumping between different tools. Its workflows and automation make incident handling smoother, faster, and more consistent from one case to the next. Overall, it helps day-to-day operations feel more controlled and predictable, and simply easier to manage. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? It can feel heavy and somewhat slow sometimes, particularly when I’m handling complex workflows. There are also tasks that take more clicks than they should, which turns otherwise simple actions into something that feels unnecessarily complicated. On top of that, customization isn’t always intuitive, so even minor tweaks can end up taking more time and effort than I anticipate. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow ITSM solves the problem of scattered, manual incident and request handling by centralizing everything in one platform. It reduces repetitive work through automation, which speeds up response times and cuts down on human error. The benefit is a smoother, more predictable operation where teams have clearer visibility and can focus on higher‑value tasks instead of firefighting. Review collected by and hosted on G2.com. Show More 5/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anddrew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anddrew A.") AA Anddrew A. Senior QA Automation Specialist Information Technology and Services Enterprise (\> 1000 emp.) 7/28/2026 "Clear UI, Stable Performance, and Scalable Support with Great Self-Service" 4.5/5 What do you like best about ServiceNow IT Service Management? To be fair, our ticket history stays intact throughout the entire lifecycle, which is something we have been longing for for a long time. The self-service feature has reduced the number of support requests. On top of that, performance remains stable, the UI is crystal clear, and the platform scales as our IT operations grow. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? After setting the platform, I thought this was it with the planning and all, but I was wrong, as everything, even getting the service catalog, requires more planning than expected. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? We have been getting great help with handling a larger workload without actually increasing the headcount. We have also managed to cut down on repetitive administrative tasks by enforcing automation and allowing more time for higher-value work. Overall, it has brought consistency and structure to our IT operations and can be considered a practical long-term solution for any organization with growing IT operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![manisha m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "manisha m.") MM manisha m. Enterprise (\> 1000 emp.) 7/22/2026 "Robust Platform with Powerful Automation Features" 4.5/5 What do you like best about ServiceNow IT Service Management? I find ServiceNow IT Service Management to be an excellent platform for managing IT operations and support processes like incident tracking, service requests, change management, and problem resolution. I like the centralized ticket management as it gives better visibility and tracking of incidents and requests. The workflow automation reduces manual work and speeds up approvals and resolution times. The user-friendly self-service portal enables users to raise and monitor requests easily, improving both user experience and service desk efficiency. I also appreciate its ability to scale well in a large enterprise environment with more than 10,000 employees, supporting a high volume of incident and service management activities. Additionally, ServiceNow offers better automation, centralized ticket management, improved reporting, and a more scalable platform compared to our previous ITSM solution, and it integrates well with other enterprise tools, which helps automate workflows, reduce manual effort, and improve visibility. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? I find some configurations and customizations to be quite complex. New users might need more time to get a handle on the platform, and we need more intuitive processes. Usability could really be improved by simplifying navigation, reducing the complexity of configurations, and making report creation more user-friendly. I think better onboarding and guided administration features would also help new users and administrators become productive faster. Advanced configurations, integrations, and custom workflows required additional effort and expertise, which can be a bit of a hurdle. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management reduces manual work, improves ticket visibility, speeds up issue resolution, and provides a single platform for IT service management. We use it for incident tracking, service requests, and change management, which streamlines our IT operations and enhances service quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow IT Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/discussions/new) ![payal p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "payal p.") PP payal p • Last activity over 4 years ago aws solution architect training 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51509-aws-solution-architect-training) YA Yasir Ahmad • Last activity over 6 years ago Asset Tracking 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/asset-tracking) [ View all Discussions ](https://www.g2.com/products/servicenow-it-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 13 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-service-management/pricing) ServiceNow IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,347) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) ##### ##### ServiceNow IT Service Management Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Access & Usability Self Service Administration Change Management Reports & Analytics [ View More Features ](https://www.g2.com/products/servicenow-it-service-management/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-service-management/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Configuration Management](https://www.g2.com/categories/configuration-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What K-12 SIS platforms have the best data security and proven track records for protecting student information?](https://www.g2.com/discussions/what-k-12-sis-platforms-have-the-best-data-security-and-proven-track-records-for-protecting-student-information)[Best industry-standard sales performance tools](https://www.g2.com/discussions/best-industry-standard-sales-performance-tools)[Which document databases have the most accessible learning curve for engineers who are coming from a relational SQL background and want to ramp up quickly?](https://www.g2.com/discussions/which-document-databases-have-the-most-accessible-learning-curve-for-engineers-who-are-coming-from-a-relational-sql-background-and-want-to-ramp-up-quickly) [Which ESB solutions prevent data loss when handling system integration failures and network interruptions?](https://www.g2.com/discussions/which-esb-solutions-prevent-data-loss-when-handling-system-integration-failures-and-network-interruptions)[Which financial data APIs have strong documentation, SDKs, and technical support for production environments?](https://www.g2.com/discussions/which-financial-data-apis-have-strong-documentation-sdks-and-technical-support-for-production-environments)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)