![Victor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor L.")
VL

Victor L.

Head of Sales & Pre-Sales

Mid-Market (51-1000 emp.)

6/27/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Robust, scalable, and outcome-driven ITSM platform"

5/5

What do you like best about ServiceNow IT Service Management?

ServiceNow’s ITSM offering is remarkably comprehensive. It enables standardized operations with strong automation and governance capabilities. I especially appreciate its seamless integration across departments and tools, which supports a unified view of the entire IT service operation. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

While the platform is highly customizable, the learning curve can be steep for new users, particularly in complex enterprise environments. There is also room for improvement in the user experience for certain operational roles. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

ServiceNow ITSM helps solve issues related to low operational visibility, manual workflows, and disjointed service experiences. The platform enables standardization, reduces response times, automates critical processes, and provides reliable data for decision-making. The improvement in operational efficiency and predictability is significant. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 1829 reviewers think of ServiceNow IT Service Management

4.5 out of 5 · Verified reviews from real users

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