I like ServiceNow IT Operations Management for its automation features, which effectively reduce manual work efforts and allow me to focus on more important tasks. This automation helps to improve productivity significantly. The real-time monitoring is another aspect I appreciate, as it contributes to a smooth experience and improves service delivery. Overall, these features have greatly enhanced efficiency for me. Review collected by and hosted on G2.com.

I think the onboarding experience could be improved, as well as offering simpler customization. Review collected by and hosted on G2.com.

What I like best about ServiceNow IT Operations Management is its ability to provide comprehensive visibility across the entire IT infrastructure. The automated discovery and service mapping features are incredibly powerful, allowing for real-time insights and understanding of complex dependencies. This not only helps in quickly identifying and resolving issues but also in planning and optimizing IT resources effectively. The seamless integration with other ServiceNow modules means that everything is interconnected, making it easier to manage and streamline operations from a single platform. Overall, it significantly enhances efficiency and helps maintain a robust and reliable IT environment. Review collected by and hosted on G2.com.

What I dislike about ServiceNow IT Operations Management is the complexity and steep learning curve it presents. Despite its robust features, the platform can be difficult to navigate, and setting up and customizing it often requires specialized expertise. This complexity can make it less user-friendly, especially for those who need to use it frequently but lack extensive training. Additionally, the cost can be quite high, making it less accessible for smaller organizations with limited budgets. While the platform's capabilities are extensive, the initial setup and ongoing management can be daunting and resource-intensive.

What I dislike about ServiceNow IT Operations Management is the complexity and steep learning curve it presents. Despite its robust features, the platform can be difficult to navigate, and setting up and customizing it often requires specialized expertise. This complexity can make it less user-friendly, especially for those who need to use it frequently but lack extensive training. Additionally, the cost can be quite high, making it less accessible for smaller organizations with limited budgets. While the platform's capabilities are extensive, the initial setup and ongoing management can be daunting and resource-intensive. Review collected by and hosted on G2.com.

I really like the single pane of glass feature in ServiceNow IT Operations Management. It lets me discover and monitor all devices in our organization in one window, which is a big plus. The discovery process is easy, and it helps us bring almost all devices into our single pane of glass view. After getting through the initial setup, the tool makes life much easier. Review collected by and hosted on G2.com.

We still have many devices which can't be discovered due to some security concerns, and we have to go for out-of-band (OOB) in such scenarios. The initial setup was not easy, but once it's deployed, it gets easier and makes life easy. Review collected by and hosted on G2.com.

I like the visibility that ServiceNow IT Operations Management provides. It allows Configuration Items (CIs) to be identified using Discovery of different classes with clear attributes like discovery source, product owner, downstream and upstream hosting mapping, etc. ITOM gives a clear picture of our organization's IT infrastructure, further enabling visibility for service mapping and IT service management. We didn't have a clear alert mechanism earlier, but with ITOM, we could implement event management for automatic incident creation. The initial setup was very easy with ServiceNow plugins, although one should have an understanding of the organization's CMDB infrastructure. Review collected by and hosted on G2.com.

AI Ops of ITOM is one area which can be improved, especially with wide range of AI tools available in the market. Review collected by and hosted on G2.com.

I find ServiceNow IT Operations Management to be a critical part of our IT program, making our day-to-day manual efforts much easier. It simplifies our work processes significantly, making both life and work easy. I value the SIR, TPRM/IRM, and Legal Service Delivery functionalities because they protect our data and allow us to complete our tasks without manual efforts, thanks to the out-of-the-box solutions. The implementation phase for us has been smooth so far, and overall, there are no complaints as it meets our need for everything to be automated. Review collected by and hosted on G2.com.

Probably not needing more customization in maintenance issues for upgrades. Need to upgrade every single customization or ACLs we do for our platforms. Review collected by and hosted on G2.com.

I use ServiceNow IT Operations Management to monitor infrastructure and app health and manage incidents. It gives me the best visibility for server and AWS resources. I really like the centralized visibility across different systems and services. Review collected by and hosted on G2.com.

Initially, I was not familiar with the ServiceNow ecosystem, so the learning curve was quite difficult because I was not able to set up and configure. The setup was totally tough. It would be helpful if there were a guided configuration workflow, clear documentation to follow, or even a YouTube channel to show in videos how to do it. Review collected by and hosted on G2.com.

I use ServiceNow IT Operations Management primarily for monitoring, managing, and automating IT infrastructure and services. It centralizes visibility across systems by integrating data from various sources, allowing us to quickly detect issues and correlate events, which helps reduce alert noise. The platform's ability to provide end-to-end visibility and intelligent event correlation is something I really like, as it cuts through the noise by prioritizing critical issues, making incident management more efficient. It addresses alert fatigue by correlating events and prioritizing critical issues, enabling teams to focus on what truly matters. Additionally, it improves incident detection and root cause analysis, helping resolve issues faster and reducing downtime. Review collected by and hosted on G2.com.

The initial setup and configuration can be time-consuming for teams new to the platform. Performance and usability, customization, and integrations could also be challenging. Review collected by and hosted on G2.com.

I like how intuitive ServiceNow IT Operations Management is; everything makes sense and is very simple to use, yet it's very powerful and grants many insights into tickets and service management. It allows for streamlined and simplistic yet in-depth tracking of incidents and requests within the business. It also provides a centralized platform for managing tickets and requests and utilizes analytics to manage agents. This creates an easier-to-interpret and quicker solution for managers to monitor the department, increasing the efficiency of the IT department and the resolution of issues. Review collected by and hosted on G2.com.

I have found personally that ServiceNow can sometimes take a little while to load however, that may be caused by the size of the instance I am utilising. Review collected by and hosted on G2.com.

I find the roadmap for ServiceNow IT Operations Management very exciting, especially the potential advancements with AI Agents. I appreciate how it provides visibility of the enterprise and aids in making informed decisions based on the CMDB dependency views. I'm also looking forward to future capabilities like problem clustering and preventative anomaly detection, as they make problem management proactive by reducing repetitive events and impact. This helps in moving from reactive to proactive and eventually to preventative operations. Review collected by and hosted on G2.com.

The discovery elements become pricey, which could impact wider adoption. The initial setup is okay but needs improvements. Review collected by and hosted on G2.com.

I like its enhanced AIOps and generative AI capabilities, which help predict issues before they affect users or the business, summarize technical data, and speed up root-cause analysis. ServiceNow’s recent ITOM updates also emphasize unified infrastructure visibility and service-health monitoring. Review collected by and hosted on G2.com.

ServiceNow could improve the clarity and accuracy of virtual infrastructure mapping. In particular, it should better distinguish between virtual instances and service configuration items (CIs) to reduce duplicate or confusing CI relationships. Review collected by and hosted on G2.com.