What I like best about ServiceNow IT Asset Management (ITAM) is that it gives organizations a single, real-time system of record for hardware, software, and cloud assets while automating the entire asset lifecycle from procurement to retirement. That combination of visibility, automation, and governance is extremely valuable for large enterprises managing complex IT environments. Review collected by and hosted on G2.com.

What I don’t like about ServiceNow IT Asset Management (ITAM) is that, despite being very powerful, it can become complex, data-heavy, and operationally demanding—especially if the organization doesn’t already have strong asset governance and clean data foundations. Review collected by and hosted on G2.com.

I love how ServiceNow IT Asset Management integrates seamlessly with CMDB, CSDM, and ITSM, which makes it very effective for managing assets across the organization. It streamlines what can otherwise be a complex process, helping track servers, laptops, and other hardware throughout the full lifecycle—from procurement through to disposal. I also appreciate that it supports accurate data management, which is essential for handling IT assets efficiently.

ServiceNow ITAM also help in Normalisation of IT assets which can be used to standardize the inconsistent asset data. (To update the life cycle information against the assets. (We are currently ServiceNow ITAM and Tanium for Asset Normalisation) Review collected by and hosted on G2.com.

For the most part, it’s very efficient, provided we have subject matter experts in the organization. From the ServiceNow side, Agentic AI and the default ITAM agents can be developed and used to manage assets effectively.

Example: Gen AI and Agentic AI can be used to get the asset details from a chatbot, and AI agent can make CRUD operations as per the requirement.

There were many instances where asset administrators had to to CRUD operations manually. With good governance and AI automation, this can be addressed effectively. Review collected by and hosted on G2.com.

Features such as asset lifecycle management, discovery, software asset management, and its integrations have brought purchasing, inventory, warranties, and ownership into one place, which is what I appreciate most. Review collected by and hosted on G2.com.

Deep customization is fun to do but requires long-term maintenance. Some integrations also require additional mapping before they perfectly fit into our environment. Review collected by and hosted on G2.com.

HAM Pro allows for an easier way to import, track, and manage assets and consumables. Dashboards and workspaces provide most information important to your depot/warehouse for stock levels and ownership, which simplifies fulfillment. Easy integration with other areas within the ServiceNow ecosystem -- ITSM, CSM, FSM, etc.

360 Asset View provides easy view of asset counts and values (total cost). This product also provides 'Important Action' cards that display items requiring attention for Procurement, Contract, and Model Management. Review collected by and hosted on G2.com.

Some areas, such as modals (UX), may be difficult to customize for your needs -- making fields mandatory upon assignment of consumables, then validating before saving would be an example. Licensing cost may be high, if you're not leveraging all features and capabilities within the ServiceNow platform. Review collected by and hosted on G2.com.

I find ServiceNow IT Asset Management to be a powerful and mature solution, especially well-suited for medium and large enterprises. What I like most is the end-to-end visibility it provides into assets across their entire lifecycle, which ensures data is accurate, current, and actionable. I also appreciate the tight integration with the ServiceNow platform. Another strong aspect is the automation of the lifecycle, which helps address the operational challenges and governance issues related to managing IT assets at scale. Review collected by and hosted on G2.com.

One of the main challenges is the complexity of initial setup and configuration. Implementing ITAM effectively, especially software asset management, requires strong ServiceNow platform knowledge and careful planning. The initial setup was moderately complex rather than straightforward, despite the platform being powerful and well-structured. Specific challenges included data migration and cleanup, standardizing asset lifecycle processes, aligning assets with CMDB and ITSM modules, configuring software asset license models and compliance rules, and establishing governance and data ownership. Review collected by and hosted on G2.com.

I really like how ServiceNow IT Asset Management helps in normalizing product models and vendor names, giving me visibility into what is owned. Having the correct product models allows us to deploy product offerings quicker to the service catalog. Additionally, the setup was easy, though getting staff used to the new process was a bit harder. Review collected by and hosted on G2.com.

When our contract data/fields don't match up to ServiceNow, it requires a bit of manual typing to get them into the system. Also, while it's easy to set up, it's harder to get staff used to a new process. Review collected by and hosted on G2.com.

So assets like the laptop, desktop, keyboards, mouse, monitors, headphones all these are very essential for a newly onboarded employee and from time to time it gets really confusing and frustrating to use the old methods, I my self in the previous company had to stand in line for hours go from building to building to collect different electronics, there was no proper place or app or a website to order them and wait for the fulfillment now with ITAM it got very easy, you just order from a software or a hardware catalog in SN and the fulfillment team takes care of everything, I just show up to the mentioned building in the email notification and voila there they are. Very time saving, convenient Review collected by and hosted on G2.com.

Everything has its flaws, like i mentioned in my previous likes some times a wrongly configured flow that doesn't update the request. Also ITAM is only as good as cmdb data feeding it, sometimes companies turn on discovery without a strict governance which leads to junk records, also this ITAM feels like it needs constant babysitting by Dev's because it requires licensing knowledge, reporting failures Review collected by and hosted on G2.com.

I like how everything is in one place and easy to track with ServiceNow IT Asset Management. I don’t have to go through different sheets or systems to find asset details, which saves a lot of time. The visibility it gives into assets and licenses is really helpful. Also, it integrates well with other ServiceNow modules, making the whole process smoother. It helps us avoid losing track of assets and reduces manual work by organizing everything in one place, improving visibility, and helping us stay compliant. Using it along with other ServiceNow modules like Incident and Change Management, and integrating with discovery tools, procurement, or finance systems keeps all the data in sync and reduces manual work. Review collected by and hosted on G2.com.

One thing is it can feel a bit complex at times, especially in the beginning. Some features take time to understand, and the setup/configuration isn’t always very straightforward. Also, reporting could be a bit more flexible, and sometimes it feels like you need extra customization to get exactly what you want. Review collected by and hosted on G2.com.

I like ServiceNow IT Asset Management's SAM reconciliation capabilities and automation of reclamation because it makes it easy to perform activities to reduce wasted spend due to provisioned, yet unused licenses. The technical setup for HAM and SaaS products with SAM is very straightforward, which is great. I also appreciate how ServiceNow IT Asset Management provides visibility, minimizes security risks, maintains asset control, and helps maximize ROI for asset spend. Review collected by and hosted on G2.com.

HAM Pro does not support hardware model substitutes out of the box when sourcing hardware requests, which is a huge pain point. Review collected by and hosted on G2.com.

I really like ServiceNow IT Asset Management for its super easy user interface. It's awesome because it makes it easier for new hires to learn, which means it's low cost for us. It's also a good ticket management system that helps us resolve project management issues. The initial setup was one of the easiest experiences ever. Review collected by and hosted on G2.com.

None all good Review collected by and hosted on G2.com.