I like the centralized visibility it provides across the entire asset lifecycle. It makes tracking, cost control, and compliance much more efficient without relying on manual processes. Review collected by and hosted on G2.com.

While it’s powerful, it can feel complex to set up and navigate initially. The learning curve is a bit steep, especially for new users, and some workflows could be more intuitive. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management for hardware onboarding and refresh. I really appreciate the zero touch workflow because it helps to order, track, and deploy seamlessly, which used to be a pain point due to the need to integrate multiple systems and manual tasks. The Hardware Asset Management part makes device onboarding and refresh easy to maintain. Additionally, the initial setup is super easy thanks to good documentation and training. Review collected by and hosted on G2.com.

I find that normalization breaks, and the content source should be provided by the vendor for support. Review collected by and hosted on G2.com.

I appreciate ServiceNow IT Asset Management for providing visibility, management, cost savings, and enhancing the employee experience. It avoids the hassle of manual tracking and significantly improves the employee experience. I find it invaluable for solving many problems and offering a centralized view, which makes management more efficient. It's also effective because it requires fewer people to track and manage assets. The initial setup was fairly easy, and any delays were on our side. Review collected by and hosted on G2.com.

I think the cost effectiveness for the commercial market could be improved. Review collected by and hosted on G2.com.

I really like the end-to-end asset lifecycle tracking in ServiceNow IT Asset Management. It allows me to see the full history of an issue, making it easier to make informed decisions about upgrades, replacements, or reallocations. This feature significantly improves efficiency, reduces errors, and ensures that company resources are being used properly. Additionally, I found the initial setup quite simple, just a few clicks and it was done. Review collected by and hosted on G2.com.

The UI can be improved. Simplifying navigation and customizable dashboards would make it easier to use in day-to-day tasks. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management for tracking and auditability of assets, and I really appreciate the self-service asset attestation, asset audits, and disposals tracking. These features help me maintain an accurate inventory and track disposals for fixed assets reporting. Additionally, the integration with Dell is helpful in augmenting CMDB and ITSM. The initial setup was relatively easy too. Review collected by and hosted on G2.com.

I don't like the price increase. When we started, only computers and other certain resource categories were tracked. Now they added monitors, printers, making it very costly. Review collected by and hosted on G2.com.

I like the hardware normalization and lifecycle process in ServiceNow IT Asset Management because it makes it easier to maintain and keep track of assets. I appreciate the advanced auditing, as it helps us build automation and be in compliance from a licensing standpoint. I also value license compliance and optimization, and software reclamation features. Additionally, the integrations with SaaS providers are beneficial. Review collected by and hosted on G2.com.

nothing I can think of Review collected by and hosted on G2.com.

I like how ServiceNow IT Asset Management makes tracking company laptops and software subscriptions easier during asset refresh and replacements. As someone working for a local authority, it's encouraging to track both IT and non-technical assets effectively. It also supports compliance and governance, which is crucial for our operations. The end-to-end lifecycle automation being easier is a standout feature for switching from Ivanti. I've heard that the initial setup was pretty straightforward, although I wasn't directly involved. Review collected by and hosted on G2.com.

Not really Review collected by and hosted on G2.com.

I love the capability of being able to normalize the model IDs and other model information with HAM PRO, it allows me to better report on hardware assets within the firm. Review collected by and hosted on G2.com.

I need better education for users on how to read CI records to identify the logical and physical components within it. Review collected by and hosted on G2.com.

I like the capability of ServiceNow IT Asset Management to manage the entire lifecycle of hardware, software, and cloud products. I appreciate the structured way it helps in tracking assets and retiring them through the right process. I also like the hardware lifecycle refresh feature and its capability to integrate with other tools, bringing information into ServiceNow. Review collected by and hosted on G2.com.

While integrating with other tools, some out-of-the-box integrations don't work very well. It would be helpful to have more logs and more documentation with FAQ to help resolve common errors. Review collected by and hosted on G2.com.

I really like the user interface of ServiceNow IT Asset Management; it was amazing and allowed us to work pretty easily. We were able to replace our legacy system and integrate the analytics part without much hassle. The initial setup was straightforward due to the dedicated team from both the ServiceNow team and our internal IT team, which made the rollout very easy. Review collected by and hosted on G2.com.

I would say the learning curve for the tool is pretty steep at times. So it took us some time to get used to it. Review collected by and hosted on G2.com.