--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 505 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 505 scale: '5' date_modified: '2026-08-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 505 ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons **What users like:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. (45 reviews) - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. (19 reviews) - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. (15 reviews) - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. (15 reviews) - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. (14 reviews) - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. (7 reviews) - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. (7 reviews) - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. Solid Asset Management with Streamlined Sourcing **Rating:** 5.0/5.0 stars **Reviewed by:** Omar H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like sourcing with ServiceNow IT Asset Management and how it allows us to source our hardware and simplify processes. I also like the consumable feature. **What do you dislike about ServiceNow IT Asset Management?** none **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for model management and hardware asset management. It simplifies our sourcing processes, particularly with the consumable feature. ### 2. Efficient Asset Tracking with Seamless Integration **Rating:** 3.5/5.0 stars **Reviewed by:** tiffany c. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the integration with other ServiceNow modules. It creates an easier flow with other teams. Having a single tool is also a benefit. **What do you dislike about ServiceNow IT Asset Management?** NA **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking assets from ordering to returns. Its integration with other ServiceNow modules creates easier flow with other teams. ### 3. Easy to see where asset are **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** The ability and use to see where our assets are. **What do you dislike about ServiceNow IT Asset Management?** The search could be a bit more refined, rather than requiring an exact match when searching for asset locations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It provides clear control and visibility into which users have which assets, and where those assets are located. ### 4. Great for keeping track of our assets **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan S. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that we're able to completely track each assets lifecycle. **What do you dislike about ServiceNow IT Asset Management?** There are certain components that are meant to be used a very specific way and trying to utilize it any differently makes it out of the box **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ITAM helps us keep track of all our company's assets ### 5. It's hard, but worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Eliot M. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** It beats the heck out of trying to track assets in a spreadsheet. **What do you dislike about ServiceNow IT Asset Management?** It can be difficult to show how the effort invested in ITAM will benefit the teams using it until the work is complete. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We started using it to track USB device exceptions and reduce risk. ### 6. Effective Asset Tracking with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** David B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the Content Library in ServiceNow IT Asset Management. **What do you dislike about ServiceNow IT Asset Management?** The lifecycle shows too much information, and the discovery finds too much. I prefer to only utilize the application and not parts. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for asset and license tracking and to manage lifecycle information. ### 7. IT Asset management - an investment but worth the time **Rating:** 4.0/5.0 stars **Reviewed by:** ben t. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Asset management is a fantastic tool within the platform, and it makes a lot of sense to centralize the data in ServiceNow. The states and workflows correlate with the real world and are intuitive. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Centralizing data for hardware and software, minimizing waste, improving visibility of asset lifecycle ### 8. Centralized Asset Tracking Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management to track and manage company assets like laptops and software. I really like the centralized asset tracking feature because it helps avoid issues with missing assets. I also appreciate its easy integration with other ServiceNow modules. **What do you dislike about ServiceNow IT Asset Management?** UI feels complex at times **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track and manage company assets, centralizing asset tracking to avoid missing assets. ### 9. Streamlined Asset Management with Discovery Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I really like the ease of usability of ServiceNow IT Asset Management when paired with Discovery. It's valuable because it allows us to build our CMDB rather quickly with the Discovery tool. **What do you dislike about ServiceNow IT Asset Management?** Duplication is sometimes an issue. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps us track hardware assets and see availability for requests. ### 10. Best way to manage Enterprise Assets **Rating:** 4.0/5.0 stars **Reviewed by:** Jisu D. | Senior Director - IT, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** It helps not only with discovery, but also with automation. It supports creating ownership, maintaining compliance, and managing technical debt. **What do you dislike about ServiceNow IT Asset Management?** One thing to note is that it’s still not fully autonomous, and it isn’t quite plug-and-play yet. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Discovery and Ownership that helps understand our posture ### 11. Centralized Asset Management with Seamless Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the organization and standardization that ServiceNow IT Asset Management provides. It serves as a single source of truth for keeping track of all company-owned hardware. **What do you dislike about ServiceNow IT Asset Management?** Nothing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to keep track of all company-owned hardware, creating a single source of truth. ### 12. Keeps us compliant and audit ready! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie G. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** It helps us know what we own, where it is and who has it. That’s a compliance must in a heavily regulated industry. **What do you dislike about ServiceNow IT Asset Management?** Dev time took a while but still worth it **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It has given us a foundation to reduce sprawl and optimize costs long term ### 13. Valuable Automation for Overall Inventory Management **Rating:** 4.5/5.0 stars **Reviewed by:** Hyatt H. | Delivery Head in support of large Health Insurance Company, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The ability to automate overall inventory management is a valuable capability. **What do you dislike about ServiceNow IT Asset Management?** Auto-discovery isn’t very good, and normalization really should be built into the product. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** At the moment, it’s giving us decent endpoint inventory management, which makes it easier to get a quick understanding of our IoT environment. ### 14. Great implementation of ITSM **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo V. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like most is how intuitive it is and how well it integrates within the ServiceNow ecosystem. **What do you dislike about ServiceNow IT Asset Management?** It has some flaws, but they’re often prioritized to be solved. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It streamlined our ITSM processes across the business, making day-to-day workflows more efficient and easier to manage. ### 15. Streamlined Content Library and Lifecycle Management in HAM Pro **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I’ve been using HAM Pro, and I really like how the content library is managed. The Lifecycle Management features have also made our work much easier, especially when it comes to Model Management. **What do you dislike about ServiceNow IT Asset Management?** The OOB workflow solutions for the Refresh and Reclaim process don’t work as smoothly or as easily as customers need. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Model management and lifecycle management have become much easier for us with the content library provided by HAM Pro. We had around 100k Model before and now we just have 4k. ### 16. Effective Asset Discovery with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Hannes Z. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the asset discovery feature in ServiceNow IT Asset Management. **What do you dislike about ServiceNow IT Asset Management?** Auto discovery can cause outages with critical production systems. It does not automatically identify service/app relationships. The initial setup is fairly complicated. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps with asset discovery, vulnerability management, and deprecation management. ### 17. HAM **Rating:** 3.5/5.0 stars **Reviewed by:** Barb K. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Great tool to align fixed assets for finance and ensuring all products are received and stay on support **What do you dislike about ServiceNow IT Asset Management?** HAM pricing and some of the workflows are complicated. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Great tool to align fixed assets for finance and ensuring all products are received and stay on support ### 18. Intelligent ITAM **Rating:** 4.5/5.0 stars **Reviewed by:** sreedhara v. | Director - Cloud Infrastructure Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** End to end asset tracking and to ensure accurate data on CMDB. Role based dashboards for quick decisions. Budget forecast **What do you dislike about ServiceNow IT Asset Management?** Not able to easily integrate with Oracle Fusion for PO. Expecting out of the box feature. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** End to end asset management and visibility ### 19. Minimal Effort Required on Our End **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy U. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** I appreciate the minimal effort on our end **What do you dislike about ServiceNow IT Asset Management?** I am not the asset management coordinator myself so I can't speak to this **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I am not the IT asset management person on our team so I can't speak to this, but refreshes have been smooth. ### 20. Ramp up effort is a bit painful but pays over time **Rating:** 3.5/5.0 stars **Reviewed by:** Roberto M. | Vice President - IT Business Operations **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Integration with CMDB creates virtuous cycle. **What do you dislike about ServiceNow IT Asset Management?** At least in Zürich, interface speed sometimes feel slow. Or there's no clarity that there's search going on in the background. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Immigration from Excel base inventory. Allowing fast queries and reports. ### 21. Great experience with ITAM product **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavik J. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** ITAM is a critical product for any organization. It not only provides end-to-end asset lifecycle management, but also the ability to link with other products to support critical business processes. **What do you dislike about ServiceNow IT Asset Management?** Discovery gets complex with saasproducts **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Regularly and compliance needs for complete inventory ### 22. Saves Me a Substantial Amount of Time Each Week **Rating:** 4.5/5.0 stars **Reviewed by:** Jess C. | Partner Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** It saves me a substantial amount of time each week **What do you dislike about ServiceNow IT Asset Management?** I don’t dislike anything at the moment. Occasionally, it can feel a bit slow. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It has benefitted me by giving me a lot of time back and it is making my workflows easier ### 23. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Edgar B. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** It helps me get a clear view of my assets and manage them more effectively. **What do you dislike about ServiceNow IT Asset Management?** It can be a bit confusing to figure out how to use certain aspects of it. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I like having everything in one localized area that’s easy to access. ### 24. Lifecycle Tracking and Automated Workflows That Simplify Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ServiceNow IT Asset Management?** Most important features are Lifecycle tracking and automated workflows and IA assisted asset management. It is a tools that helps with compliance requirements **What do you dislike about ServiceNow IT Asset Management?** Perhaps what I dont like is the learning curve and the time I need to spend learning how to use the platform because there are much more features than most of competitors and some of them are not intuitive **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps a lot with our deployments and integrations. The AI assistance reduce of workload and it is one of the features that helps more, avoiding mistakes and repetitions ### 25. HAM Pro...foundation is key **Rating:** 3.0/5.0 stars **Reviewed by:** Alexis W. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** ITAM works for our company and it allows for a single pane for asset management which is great. **What do you dislike about ServiceNow IT Asset Management?** The setup requires OOB use cases so anything thats not OOB requires a lot of effort. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Hardware lifecycle management is more easier and streamlined. ### 26. In the beginning of the ITAM experience **Rating:** 2.5/5.0 stars **Reviewed by:** Alexander W. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The ability to use knowledge graphs to improve transparency and help with cost avoidance. **What do you dislike about ServiceNow IT Asset Management?** As of now, the functions are a good fit for business. The disadvantage is the licensing model, which is based on assets. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Creating transparent asset overviel including lifecycle ### 27. Effortless Asset Tracking with Visible Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ease of adoption with ServiceNow IT Asset Management. It’s very easy to set up, making it a smooth process for our team. **What do you dislike about ServiceNow IT Asset Management?** tracking across regions **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for visibility into assets across the company. ### 28. Powerful Cross-Platform Asset Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Patryk L. | Sr Support Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Ability to report on assets across all platforms. Powerful reporting . **What do you dislike about ServiceNow IT Asset Management?** Difficult to pull historical data assigned . Assigned to in easy veiw **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** refresh and numbers and automation. Ability for people to see when they are yp for refresh and warranty data ### 29. Intuitive and connected **Rating:** 5.0/5.0 stars **Reviewed by:** Raghu M. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** What I love about ServiceNow platforms are how well they are connected and we can access and process anything across the enterprise it services **What do you dislike about ServiceNow IT Asset Management?** Sometimes the performance or responsiveness has been a concern **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** CMDB on service now has been super useful ### 30. ITAM hopeful **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** It helps us keep track of all our assets and spot cost-saving opportunities for Westlake. **What do you dislike about ServiceNow IT Asset Management?** Substitute hardware assets is not working yet. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Keeping accurate data of our software and entitlements. Keeping track of all our hardware from end to end. ### 31. Mobile Device Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Diego C. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** It helps track the entire lifecycle of devices, from procurement through to disposal. **What do you dislike about ServiceNow IT Asset Management?** Complexity of licensing rules and data health **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps me track the devices currently in use and keep an inventory of devices that are ready to use. ### 32. Best experience and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia G. | Product Owner **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I can have a good visibility and disover of all of my environment **What do you dislike about ServiceNow IT Asset Management?** Nothing to share, but it could be more integrated **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Nothing to share, it works fine and for now I don’t have nothing to share ### 33. Asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Raveena Kiran B. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Its very helpful to manage and maintain asset in ServiceNow Its very helpful to normalize and manage asset lifecycle **What do you dislike about ServiceNow IT Asset Management?** Nothing to add at the moment for ServiceNow IT Asset Management. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Manage and maintain asset for the organization ### 34. A Must-Have for IT Compliance and Asset Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Shon H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management helps us with compliance requirements and asset tracking. **What do you dislike about ServiceNow IT Asset Management?** The cost. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for compliance and tracking IT assets effectively. It helps us with compliance and asset tracking. ### 35. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Leo B. | Internship in Hardware Asset Management **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** It‘s easy to use and have an Perfect User experience **What do you dislike about ServiceNow IT Asset Management?** Nothing so far the Product is good but decisión with or without CI is a bit hard to Make. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking of employee Assets of all the company ### 36. Great took **Rating:** 5.0/5.0 stars **Reviewed by:** LEO S. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Control the asset , getting onboard assets , manage the onboard process and inventory by location **What do you dislike about ServiceNow IT Asset Management?** Sometimes there’s too much information, and it would be better to avoid customization. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Inventory issues, audit findings, and financial decisions. ### 37. It asset management **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek E. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** The ease of management of assesrs in the ham table **What do you dislike about ServiceNow IT Asset Management?** It is hard to do Sam as there are multiple integrations to get minimal savings **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Trying to automate asset creation and also onboarding process ### 38. Deploying **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha C. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** This is the mostly used use case and client really Seem to still enjoy **What do you dislike about ServiceNow IT Asset Management?** Client still struggle with data but that has nothing to do with product **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Clients are getting more out of the box now ### 39. Great services ! **Rating:** 4.5/5.0 stars **Reviewed by:** Harpreen a. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** it is a great centralizing hardware, software, and cloud assets into one unified platform. **What do you dislike about ServiceNow IT Asset Management?** High licensing cost as compared to many other competitors **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** One stop shop for lot of things and that is great ### 40. #1 AI Service Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | VP, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Manage my assets with ease and help my team with planning **What do you dislike about ServiceNow IT Asset Management?** Nothing to dislike at this time, I’ll update if that changes **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Visibility into key assets and the ability to prioritize them with my team ### 41. ITAM **Rating:** 4.5/5.0 stars **Reviewed by:** Sowmya L. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Hardware and Software management and their own life cycles **What do you dislike about ServiceNow IT Asset Management?** Probably I can call out at the moment is bit bigger process **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Automation that is in place though we have to purchase licenses basically SAM pro ### 42. Tracking assets? Use this. **Rating:** 5.0/5.0 stars **Reviewed by:** Rita V. | Manager, Managed Services Operations **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** It is the most efficient way of tracking all of our laptops, desktops, mobile devices and peripherals. **What do you dislike about ServiceNow IT Asset Management?** Nothing to dislike. This is a great tool **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking all our of employee hardware in an organized fashion. ### 43. Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** David C. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** It provides a comprehensive look into our assets. **What do you dislike about ServiceNow IT Asset Management?** The initial setup and ongoing maintenance can be tedious **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The main issue is the need to have people dedicated to the platform to maintain the assets. ### 44. hAM and SAM **Rating:** 5.0/5.0 stars **Reviewed by:** rajeev s. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Managing hardware lifecycle phases from ordering through assignment, refresh, and reclamation. **What do you dislike about ServiceNow IT Asset Management?** More flexibility in hardware asset management. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps me manage assets and keep track of them, which saves on licensing and lowers hardware costs. ### 45. Smooth Refresh Process Flows and Excited for the Upcoming Recover Process **Rating:** 5.0/5.0 stars **Reviewed by:** Dani G. | IT Asset Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Process flows for refreshes but I'm excited for the upcoming recover process **What do you dislike about ServiceNow IT Asset Management?** Models that continue to duplicate and not being able to merge them. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking ITAD details. Having a complete record of a device's movement ### 46. ITAM review **Rating:** 3.5/5.0 stars **Reviewed by:** Erock M. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** I enjoy the flexibility and customization I can add to the solution **What do you dislike about ServiceNow IT Asset Management?** The out of workflows for stock transfers are a bit clunky **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It's solves the problem of asset tracking and disposition ### 47. Essential for ensuring compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** Essential for a financial institution to ensure compliance with hardware and software asset practices **What do you dislike about ServiceNow IT Asset Management?** Expensive, can be difficult to setup initially without support from an integrator. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Better tracking of entitlements, ensuring compliance with regulatory requirements. ### 48. Asset mgt is great tool to manage Sam pro **Rating:** 4.5/5.0 stars **Reviewed by:** shilpa k. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** It’s a great source to track assets and if we enable Sam pro id the best **What do you dislike about ServiceNow IT Asset Management?** It’s a bit more manual if we don’t get automated **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Refine the current process and try to automate ### 49. Ability to track organization assets in real time **Rating:** 5.0/5.0 stars **Reviewed by:** Johnson A. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Asset management in real time to make a decisive decision **What do you dislike about ServiceNow IT Asset Management?** Difficulties in relating most our assets with the configuration item **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It makes our organization to plan well on the status of their assets ### 50. Asset Management Go to stargy **Rating:** 5.0/5.0 stars **Reviewed by:** pratiksha k. | Delivery Manager – IT Ops & Asset Management **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Its connected to all the modules. Can use these in SPM, ITSM and many more **What do you dislike about ServiceNow IT Asset Management?** Nothing much. Its provide more then we can use **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We are able to strimlize the procurements ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A54%3A01+-0500&secure%5Bsession_id%5D=05774f46-a35d-409c-ad2a-36043362221d&secure%5Btoken%5D=2d005bfe1806ffda931a5a94118922a4fc5c6c7e51d57c5604f640634d598838&format=llm_user) ## ServiceNow IT Asset Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - 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Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.3/5.0 (149 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,311 reviews)