I like how fast the team is provided with case numbers, and how everything regarding the case is accessible in one go. ServiceNow HR Service Delivery is valuable to my team as we review a lot of employee inquiries each day. It helps us route their concerns to the relevant team, as well as address and track them a lot easier. Review collected by and hosted on G2.com.

I wish the Zendesk integration was a lot more seamless, allowing us to reopen multiple cases under the same ticket, rather than having to create a new ticket each time. I also wish it could get the information in the Zendesk side panel more accurately. Review collected by and hosted on G2.com.

I like how I can see all requests, search requests for other departments, and see my team's requests. The ability to easily get additional information in my company is a huge plus. The search function is very helpful as it allows me to find old tickets to use as references. Just today, I needed to find a certain ticket and was able to use it by putting in select keywords, which saves having to go through hundreds of tickets. I also found the training really easy to get an understanding of. Review collected by and hosted on G2.com.

Load times. One thing I have noticed is that it can sometimes slow down, or the system will slow. So a task that takes 2 seconds is extended to beyond 1 minute. Review collected by and hosted on G2.com.

The best part is the Employee Service Center and its automated workflow routing. It gives employees a clean, self-service portal to find answers or submit tickets, while automatically sending requests to the correct HR tier. This cuts out manual triaging and drastically speeds up resolution times." Review collected by and hosted on G2.com.

The platform has a steep learning curve and feels overly complex for simpler tasks. Setting up custom lifecycle workflows or integrating it with other HR tools requires heavy configuration and dedicated technical support." Review collected by and hosted on G2.com.

What I like best about ServiceNow HR Service Delivery is its ability to centralize and automate HR processes on a single platform. It provides a user-friendly employee self-service portal where employees can easily raise requests, access knowledge articles, and track their cases without depending heavily on HR teams. Review collected by and hosted on G2.com.

One thing I dislike about ServiceNow HR Service Delivery is that the initial setup and customization can be quite complex. It often requires experienced developers or consultants, which increases implementation time and cost.

The user interface, while functional, can sometimes feel less intuitive for new users, especially when navigating multiple modules or configuring workflows. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery centralizes HR processes and provides automation with features like case management and self-service portals. It helps us track and resolve employee requests efficiently while allowing employees to raise requests and find information, reducing manual work and improving response time. Integrating it with tools like Microsoft Teams and email systems helps improve communication, automate notifications, and streamline HR processes. The setup was relatively easy with the help of templates and guided configurations, making it a strong platform for automating HR processes, improving employee experience, and managing requests efficiently. Review collected by and hosted on G2.com.

One challenge would be the learning curve for new users. Some configurations can be complex, so more beginner-friendly documentation and guided tutorials would help improve. Review collected by and hosted on G2.com.

I really appreciate ServiceNow HR Service Delivery for its efficient ticket management for HR incidents and service requests. The clear workflow and prioritization of tasks really stand out to me, as well as the good visibility into ticket status and history. Another thing I find beneficial is the easy collaboration between different support teams. It's also highly helpful for managing high volumes of HR requests related to systems like SAP SuccessFactors. The platform helps centralize all requests in one place, solving the problem of scattered communication. Review collected by and hosted on G2.com.

While ServiceNow HR Service Delivery is effective for managing HR incidents and requests, the interface can sometimes feel complex for new users. Navigating between different modules and locating specific ticket details may take time, especially for someone who is still getting familiar with the platform. In my experience with ServiceNow HR Service Delivery, the platform works well overall for managing incidents and service requests related to SAP SuccessFactors. However, I have occasionally faced difficulty viewing the SLA details for certain incidents directly within the ticket interface. This might be related to specific configurations or access settings, but clearer visibility of SLA timelines within the incident view would make it easier to track deadlines and manage priorities more efficiently. Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery to streamline my HR processes in one place, which is incredibly efficient for handling employee requests like onboarding, offboarding, leave queries, and document requests. It helps improve communication between HR and employees via a centralized portal, making it easier to track and resolve issues swiftly. I love that it reduces manual work and brings more transparency to HR operations. The best part is having everything centralized, as it makes tracking HR requests simple, saves time with automation, and boosts overall efficiency. The self-service portal works really well; it's easy for employees to raise and track requests, which reduces dependence on HR and speeds up resolution. Additionally, the integration with other tools like email systems and internal HR tools helps keep data consistent and enhances overall workflow efficiency. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit complex for new users, and it takes time to get used to. Also, customizing workflows can be a bit challenging without proper technical knowledge. Review collected by and hosted on G2.com.

I really like how everything is organized in one system with ServiceNow HR Service Delivery. It makes it easy to track requests and not miss anything. The automation features are very helpful because they save time on repetitive tasks. Also, the interface is quite simple and easy to use, which makes day-to-day work smoother. The way everything is organized makes my work much easier because I can quickly see and manage all requests in one place. It helps me prioritize tasks without confusion. Automation is really useful too — things like task assignment and approvals happen automatically, avoiding delays, especially when there are many requests at once. Because of this, the whole process feels more smooth and manageable. Review collected by and hosted on G2.com.

Sometimes the setup and customization can be a bit complicated, especially if you’re not very technical. It takes time to understand everything properly. Also, the interface can feel a little crowded at first, which might be confusing for new users. Apart from that, I’ve noticed slight slowness occasionally when there are many requests, but overall it works fine. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery handles case management, enforces policies, and manages training along with other repetitive HR tasks. Automating processes and triaging requests really speed up the response delivery to our workforce. The initial setup was very easy because we are part of the ServiceNow network. Review collected by and hosted on G2.com.

I find that some multitasking and complex steps still need my attention and review, which limits the automation capabilities. Review collected by and hosted on G2.com.

I really like how ServiceNow HR Service Delivery is streamlined. As soon as I create a case, I automatically get a Teams message showing who it's assigned to along with the link, so I can check on the case there. It gives me automatic Teams updates, which means I don't have to navigate outside of what I use every day for work. Everything just pops up right there in my Teams, so there's no need to go to different places. Review collected by and hosted on G2.com.

Maybe a better interface. Easy to look through and see everything related to your case detail-wise. Review collected by and hosted on G2.com.