I like being able to view dashboards and reports quickly, in a clean and refined way. Review collected by and hosted on G2.com.

The way table mergers can be more seemless Review collected by and hosted on G2.com.

I manage work across a distributed portfolio with ServiceNow Field Service Management, which is great because the route optimization for an engineer is beautiful. It's a comprehensive CMMS that handles on-demand, planned, and preventive work, with a heavy focus on dispatch. The setup guides made getting started easy. Review collected by and hosted on G2.com.

Vendor onboarding and payments is lacking which means manual work outside the system Review collected by and hosted on G2.com.

I believe that the ServiceNow Field Service Management interface seems intuitive to me, and overall, visually I think it is very clear. Review collected by and hosted on G2.com.

The initial learning curve is indeed a bit steep and training is definitely required to be able to take advantage. Review collected by and hosted on G2.com.

I really like the dispatcher workspace in ServiceNow Field Service Management, especially for tracking. It's beneficial for getting visibility into where technicians are at a given time. Review collected by and hosted on G2.com.

I find the workflows in ServiceNow Field Service Management lacking. The initial setup was difficult. Review collected by and hosted on G2.com.

I find ServiceNow Field Service Management robust and all-encompassing. I appreciate the ability to report on data generated, which helps in ensuring departmental goals are hit and surfacing bottlenecks. It is user-friendly and the initial setup was fairly easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Their passion to become world leaders in the field service management Review collected by and hosted on G2.com.

Sometimes when the site is loading it takes a bit longer even when internet is strong in my organization Review collected by and hosted on G2.com.

I like the integration of ServiceNow Field Service Management into WSD. It helps us manage our facilities management effectively. Review collected by and hosted on G2.com.

I feel like there could be better integration into WSD, so they work better together. Also, I'd like to see integration into Health and Safety permit to work and contractor management. Review collected by and hosted on G2.com.

It offers mobile capabilities that let technicians manage tasks, update work orders, and capture information from anywhere, making it easier to stay productive while on the go. Review collected by and hosted on G2.com.

The user interface can feel overwhelming for new users due to the platform's extensive functionality. Review collected by and hosted on G2.com.

I find ServiceNow Field Service Management to be a prominent and efficient platform that is user-friendly, making it easy to handle a lot of supporting tasks. It focuses on customer requirements and provides helpful solutions with impressive outputs. The initial setup was also very easy to start with. Review collected by and hosted on G2.com.

Nothing..all usable to me. Review collected by and hosted on G2.com.

Improved First-Time Fix Rates: Access to complete information and parts information at the job site helps technicians resolve issues faster and reduces repeat visits.

ServiceNow

ServiceNow

+7 Review collected by and hosted on G2.com.

User Interface (UI/UX) Friction: The interface is described as overly complex and not intuitive, requiring too many clicks or screens to complete simple work orders. Review collected by and hosted on G2.com.