--- title: ServiceNow Field Service Management Reviews meta\_title: 'ServiceNow Field Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 165 reviews by the users' company size, role or industry to find out how ServiceNow Field Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 165 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceNow Field Service Management Reviews & Product Details Visit Website ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on. * * * Product Website ServiceNow Field Service Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Field Service Management Community](https://www.g2.com/products/servicenow-field-service-management/discuss) Languages Supported Arabic, Czech, German, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Matthew O'Brien Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-field-service-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow Field Service Management Integrations (16) What do users say about integrations? Verified by ServiceNow Field Service Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agile CRM ](https://www.g2.com/products/agile-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ATM Monitoring System Software ](https://www.g2.com/products/atm-monitoring-system-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWX - Ansible Open Source GUI project (Amazon Linux) ](https://www.g2.com/products/awx-ansible-open-source-gui-project-amazon-linux/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LiveChat ](https://www.g2.com/products/livechat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TicketManager ](https://www.g2.com/products/ticketmanager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Abdelrahman A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdelrahman A.") AA Abdelrahman A. Senior Quality Control Geologist Small-Business (50 or fewer emp.) 7/15/2026 "One Platform, ServiceNow FSM" 4/5 What do you like best about ServiceNow Field Service Management? What I like most is how everything is connected. Scheduling, dispatch, asset tracking, inventory — it all lives in one place instead of jumping between separate systems Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The biggest gripe I have is how heavy the initial implementation is — getting workflows to actually match how your team really works takes way longer than expected, and it's rarely a plug-and-play experience Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? The way FSM solves this is by automating work assignment so the right technician, with the right skills and proximity, gets matched to the right job automatically instead of someone manually juggling a whiteboard or spreadsheet Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Scott S. Small-Business (50 or fewer emp.) 5/5/2026 "Streamlines Field Operations with Ease" 5/5 What do you like best about ServiceNow Field Service Management? I really like how ServiceNow Field Service Management streamlines end-to-end field operations. The automated scheduling and route optimization are particularly helpful as they improve workflows for our customers, making life easier for their employees and ensuring business operations can run and scale effectively. It's easy to integrate with anything our customers are using, which adds to its flexibility. The initial setup was easy, and our team was able to implement it without issues. Overall, it's great and all of our customers are generally happy with it. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? There's not much we dislike Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I sell ServiceNow Field Service Management to customers; it helps them improve operations by streamlining end-to-end field operations. Automated scheduling and route optimization improve workflows, making life easier for employees and allowing business operations to run and scale smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign NM Neelesh M. Technical Team Lead Mid-Market (51-1000 emp.) 1/8/2026 "A versatile tool that handles all the field challenges of a organization" 4.5/5 What do you like best about ServiceNow Field Service Management? I use serviceNow Field service for my company mainly for handling our staffs that work on different locations to provide service to our customers. This is a platform that help us in assigning all the everyday task and keep a track record of our data related to upcoming scheduled appointments. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? For us the most difficult part of using servicenow Field Service Management tool was its configuration with our Google workspace because the user interface of this tool is also Complex and it took more than one month to understand its user interface and other technical features but now it has been one of the best resource that we have for our company. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? After we have started using this tool for our business it has become easy for us to pass information to all the field agents in real time and they are also able to respond quickly and follow the instructions that is being provided by the team leader. This software has made sure for us that the day to day operational challenges gets minimised. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/21/2026 "Powerful and Scalable Field Service Management with Strong Automation Capabilities" 5/5 What do you like best about ServiceNow Field Service Management? ServiceNow Field Service Management (FSM) provides an integrated, automated solution for companies that offer field services, allowing them to develop automated field service operations. Businesses can visualize their field service work in real-time and have access to everything they need to integrate FSM into other ServiceNow applications. This creates an easy-to-use system for organizations to manage both technician operations and work orders effectively. With ServiceNow's intelligent automation capabilities, there is less chance that work processes will require manual intervention, leading to significantly increased productivity in all functional areas of the organization, and improving workflow through better communication between work order and technician working on it. Another benefit of using Service Now FSM software is that it has a user-friendly interface that is easy to learn. Lastly, ServiceNow provides its clients with excellent customer service and timely/efficient support when they request assistance, leading to enhanced customer loyalty. The combination of this platform with all of these benefits enables ServiceNow's FSM software to be a key part of any organization that has daily field service operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? One of the biggest disadvantages of this kind of tool is the difficulty in getting it up and running without help or a lot of technical expertise initially due to complexity of setting everything up. It also typically takes longer and costs more than you expect to get everything working properly because it will usually take an experienced developer/consultant to help set up the workflows. The learning curve can be very steep for new users who don't have any experience with the ServiceNow system. Customization has some very nice features but it can also add to the difficulties associated with updates and maintenance as well. Performance can be an issue if you don't optimize it correctly; especially when deploying on larger scale. Finally, smaller companies are likely to find licensing costs high relative to their budgets; therefore, ServiceNow will be less available and attainable for those kinds of businesses. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow's Field Service Management from ServiceNow can solve the biggest issues facing the field service sector today such as inefficient scheduling, insufficient visibility in real-time, inadequate collaborative effort between teams, etc. In the past, you could manage field service activity using several separate systems and doing things manually which would result in delays or poor service. Now by utilizing ServiceNow's product for field service, both your scheduling and technician can receive real-time data allowing for improved overall efficiency and effectiveness. Also, with improved tracking of your service assets, work orders, and service history, you will have better data available for future decision-making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Biswaranjan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Biswaranjan S.") BS Biswaranjan S. Lead Engineer - PSCC Mid-Market (51-1000 emp.) 3/18/2026 "Predictive Dispatch with Seamless Integration" 4.5/5 What do you like best about ServiceNow Field Service Management? I really like how ServiceNow Field Service Management offers a single source of truth by integrating the platform architecture, not just focusing on dispatching logic. It's impressive that it operates on the same data backbone as IT HR security, meaning field service isn't isolated anymore. Whenever a field technician updates a work order, the finance department instantly sees the billing update, and the sales team gets the customer satisfaction data, ensuring everyone is on the same page. That's pretty amazing. I also found the initial setup quite easy, thanks to the helpful service engineers who assisted us in setting everything up. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? ServiceNow can improve the call to action (CTA) and autonomous field service cases. The quality bulk and quantifying the value could be better, and overall, the ecosystem can be much better. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow Field Service Management provides predictive dispatching, utilizing IoT data to foresee equipment issues. It automatically creates incidents, diagnoses causes, checks parts availability, and schedules maintenance proactively, ensuring customer issues are addressed before they notice. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shah Nawaz K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shah Nawaz K.") SK Shah Nawaz K. Product Support Analyst Enterprise (\> 1000 emp.) 5/14/2026 "User-Friendly UI, Next-Level SNOW Integrations, and Strong Support" 4/5 What do you like best about ServiceNow Field Service Management? The user interface is very user-friendly, and SNOW’s integration capabilities are truly next-level. Its performance is strong, and the support team is helpful, which together make it one of the best options in the market. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? Sometimes it lags, and at times it isn’t able to reflect the inputs I put in. This doesn’t happen very often, but when it does, it hinders performance. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I am into managed Services and I have to work on tickets, torubleshooting logs, support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bianka D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bianka D.") BD Bianka D. Analista de dados sênior Enterprise (\> 1000 emp.) 12/19/2025 "Efficient and Integrated Field Management with ServiceNow Field Service Management" 4.5/5 What do you like best about ServiceNow Field Service Management? The ServiceNow Field Service Management platform stands out as a robust and reliable solution for managing field operations. Its native integration with the ServiceNow ecosystem allows for a unified view of processes, connecting planning, execution, and real-time monitoring. Usability is a strong point, with well-structured workflows that facilitate the routing of service orders, allocation of technicians, and monitoring of SLAs. The automation of operational tasks significantly reduces rework and manual errors, contributing to greater efficiency and predictability in operations. Another relevant differentiator is the ability to generate actionable data and insights, supporting more strategic decision-making based on clear performance indicators. The platform's flexibility also allows for adaptations according to the team's maturity and the complexity of the operation, without compromising system stability. Overall, ServiceNow Field Service Management adds value to the business by increasing productivity, improving the end customer experience, and bringing more control and transparency to field service management. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The learning curve can be somewhat steep for new users, requiring more structured training. The customization process, although powerful, may require time and specialized technical knowledge. Depending on the level of use, the cost of the platform can be a limiting factor for smaller operations. Some initial configurations can be complex and require greater setup effort. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? resolve problems of lack of visibility, inefficient planning, and fragmented processes in field operations. The platform centralizes work orders, automates workflows, and optimizes the allocation of technicians, reducing rework, manual errors, and service delays. As a result, the operation becomes more efficient and predictable, SLAs are better controlled, and decision-making becomes data-driven. The main benefit is the increased productivity of field teams and the consistent improvement of the customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated EL Ernest L. Enterprise (\> 1000 emp.) 5/7/2026 "Empowers Efficient Field Service with Mobile Reporting" 4.5/5 What do you like best about ServiceNow Field Service Management? I use ServiceNow Field Service Management for facilities management tickets. I like how it ensures that the teams know what to do and when to do it. One of the standout features for me is the ability for customers to use their cell phones to report issues and identify exactly where they are. This functionality means they don't have to go back to their desks to submit issues, which cuts down on delays or errors in the reporting process. Everything seems to be going well. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? none Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to manage facilities tickets. It ensures teams know their tasks and timing, and customers can report issues using their phones, reducing delays and errors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Abdullah Zahid M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdullah Zahid M.") AM Abdullah Zahid M. Junior Executive (Production and Process Safety) Mid-Market (51-1000 emp.) 6/22/2026 "Simple Yet Powerful for Project Management" 4.5/5 What do you like best about ServiceNow Field Service Management? I like that ServiceNow Field Service Management is simple and easy to use. The layout is great, and the tools are convenient and user-friendly. They save time because not much training is required, and I can easily adapt. The initial setup was also very simple and professional. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? Maybe the UI can be tweaked a bit more. Some options are deep in the menus, so browsing those would be easier if laid out better. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to manage complex tasks, plan and prioritize goals, and allocate resources efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/2/2026 "Intuitive, Easy-to-Use Scheduling and Work Orders" 4/5 What do you like best about ServiceNow Field Service Management? The ease of use stands out the most. The interface is intuitive, so our field technicians and dispatchers were able to get up to speed quickly without extensive training. Scheduling and work order workflows feel straightforward day-to-day. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? Customization can get complex for more specialized workflows. Configuring the platform to match our specific field service processes required significant admin effort and, at times, help from ServiceNow specialists or consultants rather than being something our team could easily handle in-house. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? It helps us coordinate field technicians, work orders, and scheduling in one place instead of relying on manual, disconnected processes. This has made it easier to track job status and keep our field teams organized, which has improved overall visibility into field operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about ServiceNow Field Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow Field Service Management ](https://www.g2.com/products/servicenow-field-service-management/discussions/new) GU Guest User What is ServiceNow Field Service Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-field-service-management-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-field-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 14 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/servicenow-field-service-management/pricing) ServiceNow Field Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,049) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicenow-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite 4.1/5(4,909) [ Compare Now ](https://www.g2.com/compare/oracle-netsuite-vs-servicenow-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicenow-field-service-management) ##### ##### ServiceNow Field Service Management Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/servicenow-field-service-management/features) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,049) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![NetSuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NetSuite") NetSuite 4.1/5(4,909) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-field-service-management/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What's the top-rated virtual data room for legal firms](https://www.g2.com/discussions/what-s-the-top-rated-virtual-data-room-for-legal-firms)[Deel HR vs Remote for a startup that wants to hire and pay international contractors without having to set up legal entities in each country?](https://www.g2.com/discussions/deel-hr-vs-remote-for-a-startup-that-wants-to-hire-and-pay-international-contractors-without-having-to-set-up-legal-entities-in-each-country)[What is the most affordable location intelligence solution for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-location-intelligence-solution-for-smbs) [Which inspection management platforms work offline and sync back to the system automatically when field teams get connectivity again?](https://www.g2.com/discussions/which-inspection-management-platforms-work-offline-and-sync-back-to-the-system-automatically-when-field-teams-get-connectivity-again)[Which solution supports multi-site and multi-language content delivery?](https://www.g2.com/discussions/which-solution-supports-multi-site-and-multi-language-content-delivery)[Pros and Cons Details](https://www.g2.com/products/servicenow-field-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)