--- title: ServiceNow Field Service Management Reviews meta\_title: 'ServiceNow Field Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 165 reviews by the users' company size, role or industry to find out how ServiceNow Field Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 165 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceNow Field Service Management Reviews & Product Details Visit Website ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on. * * * Product Website ServiceNow Field Service Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Field Service Management Community](https://www.g2.com/products/servicenow-field-service-management/discuss) Languages Supported Arabic, Czech, German, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Matthew O'Brien Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-field-service-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow Field Service Management Integrations (16) What do users say about integrations? Verified by ServiceNow Field Service Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agile CRM ](https://www.g2.com/products/agile-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ATM Monitoring System Software ](https://www.g2.com/products/atm-monitoring-system-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWX - Ansible Open Source GUI project (Amazon Linux) ](https://www.g2.com/products/awx-ansible-open-source-gui-project-amazon-linux/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LiveChat ](https://www.g2.com/products/livechat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TicketManager ](https://www.g2.com/products/ticketmanager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![William B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William B.") WB William B. Maintenance Technician Hospital & Health Care Mid-Market (51-1000 emp.) 2/19/2026 "Revolutionized Our Hospital's Maintenance Response, Though There's a Learning Curve" 4/5 What do you like best about ServiceNow Field Service Management? The most significant benefit is the clarity and efficiency it brings to our daily operations. Knowing exactly what job is next, having all the historical data for a piece of equipment at my fingertips, and being able to document my work with photos and notes directly in the work order has improved our department's accountability and productivity. The scheduling and routing logic is intelligent; it has drastically reduced the time we spend driving between our various campus buildings. For the hospital, this means faster resolution times for critical issues, which directly contributes to patient safety and care. The ability to link work orders to specific assets also helps us build a preventative maintenance history, allowing us to spot trends and fix problems before they cause a critical failure. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The initial setup and training period was substantial. The platform is powerful, which also means it can feel complex at first. For some of my colleagues who were less comfortable with new technology, there was a steep learning curve to becoming proficient with all the features in the mobile app. Occasionally, the interface can feel a bit clunky compared to simpler, consumer-grade apps, but I understand that's the trade-off for the deep functionality it provides. We also had to work closely with our IT department to get the asset data integrated correctly, which was a project in itself. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow FSM is solving our problem of disjointed communication and inefficient resource allocation. It has eliminated the "he said, she said" of verbal dispatches and lost paper tickets. The benefit is a more proactive, data-driven maintenance operation. I spend less time on administrative tasks and more time doing my actual job—fixing things. For the hospital, this translates into higher equipment uptime, better compliance through detailed digital records, and ultimately, a safer, more reliable environment for our patients and staff. It’s a robust system that, once you're over the initial hump, truly transforms field service operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite PV paul v. Enterprise (\> 1000 emp.) 5/6/2026 "Feature-Rich with Integration Perks, Setup Needs Improvement" 3.5/5 What do you like best about ServiceNow Field Service Management? I use the complete module of ServiceNow Field Service Management with most functionalities and I like that it allows custom parts like fixing a lightbulb or a custom asset to be registered and used for ticketing. I appreciate its speed and efficiency. I like the interface, especially its integration with other parts of the platform like the CMDB, as it makes it feel more complete and provides a more end-to-end view with more historical information. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The mobile feature isn't perfect yet and requires lots of knowledge to set up and implement. Additionally, there's a need for more step-by-step guidance about the CSDM setup. The initial setup wasn't very easy, needing lots of expertise and a good understanding of the CSDM data model. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management for its speed and efficiency. It allows custom parts like a lightbulb to be registered and used for ticketing, enhancing our workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 7/20/2026 "Comprehensive Field Management with Strong Integration" 4.5/5 What do you like best about ServiceNow Field Service Management? What I like most about ServiceNow Field Service Management is its centralized platform for managing the entire field service life cycle. The scheduling and dispatch features make it easier to assign the right technician to the right job, and real-time updates improve visibility into ongoing work. The integration with other ServiceNow modules, mobile accessibility for field technicians, and configurable workflows, helps improve efficiency and provides a better overall service experience. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? I find the initial setup and configuration to be complex for new users and it often requires training. Some advanced workflows and customizations take time to implement, and the interface can occasionally feel overwhelming because of the large number of features. The performance can also slow down when working with very large datasets or heavily customized environments. Simplifying the user interface and making configuration more intuitive would improve the overall experience. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I find ServiceNow Field Service Management solves my manual scheduling challenges, streamlining work order management and optimizing scheduling. It provides real-time updates and enhances communication, leading to faster issue resolution and a better customer service experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") GT Verified User in Telecommunications Mid-Market (51-1000 emp.) 7/16/2026 "Efficient Field Service Delivery trough ServiceNow FSM" 4.5/5 What do you like best about ServiceNow Field Service Management? I like how ServiceNow Field Service Management brings scheduling, dispatching, and work order management into a single platform. It provides real-time visibility into job status for both managers and field technicians, which improves coordination and reduces delays. The scheduling and dispatching tools ensure the right technician is assigned based on skills, location, and availability. Work order management keeps all job-related information in one place, so everyone is working with the latest updates. The integration with ServiceNow ITSM and CSM modules helps us manage customer issues, work orders, and field activities through a single platform. The initial setup was fairly straightforward, especially since we were already using other ServiceNow modules. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? One thing that could be improved is the complexity of configuring advanced scheduling and business-specific workflows. Some customizations require significant effort and expertise to implement properly. I think the setup process could be simplified with more out-of-the-box templates and guided configuration options for common field service scenarios. Better documentation and setup wizards would help reduce implementation time. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to streamline the entire field service lifecycle, reducing manual efforts with features that improve scheduling, dispatching, and work order management. It enhances team coordination with real-time job visibility and minimizes delays in technician assignments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vidhan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vidhan P.") VP Vidhan P. Data Scientist Small-Business (50 or fewer emp.) 5/27/2026 "Powerful Workflow Automation and Visibility, but a Steep Learning Curve" 3.5/5 What do you like best about ServiceNow Field Service Management? Its ability to centralize and automate enterprise workflows through a highly scalable and integrated platform. The platform provides strong capabilities for IT service management and operational visibility which helps improve efficiency across teams and departments Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? It can feel complex and overwhelming for new users because of its extensive feature set and enterprise level customization capabilities Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? It solves the problem of fragmented enterprise workflows, inefficient service management, and repetitive manual processes by providing a centralize workflow automation and IT service management platform. Many organization struggle with disconnected s systems, delayed issue resolution and lack of personal visibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Arkajit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arkajit D.") AD Arkajit D. Chief Technology Officer Information Technology and Services Mid-Market (51-1000 emp.) 4/20/2026 "Powerful All-in-One Field Service, but Configuration and UI Take Time to Master" 3.5/5 What do you like best about ServiceNow Field Service Management? One of the best things about ServiceNow Field Service Management is its seamless integration of field operations and back-office processes. Managing field staffs, job scheduling, and service request management can become disjointed in practical situations. However, with ServiceNow, you get an all-in-one system that integrates all aspects of service management. There are a number of good features offered by ServiceNow Field Service Management; for instance, one of the key features of the software is intelligent scheduling and dispatch. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? One such constraint that I have found in the case of ServiceNow Field Service Management is that of the complicated nature of its configuration and implementation process. In practical terms, configuring the system, as well as integrating the scheduling process along with other elements, will take considerable time to be accomplished. Another point relates to the end-user experience of the field service technician using this tool. Even though it is an excellent system, the interface used by it might pose some challenges. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? The use of the ServiceNow Field Service Management system has definitely improved our process of managing field activities since everything is now managed under one roof, which includes work orders, scheduling, and communications. This system has greatly enhanced our dispatch activities, ensuring that we can assign the correct technician who would have all the necessary information about the job at hand and thus increase our first-time fix rate. It has also helped us shift from reactive fixes to a more proactive service approach, which reduces downtime. Overall, it’s improved both team productivity and customer satisfaction in a noticeable way. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Seller invite ![Kishan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishan R.") KR Kishan R. Owner Wholesale Small-Business (50 or fewer emp.) 12/24/2025 "Efficient Service Management with Some Complexity" 4/5 What do you like best about ServiceNow Field Service Management? I like that ServiceNow Field Service Management provides real-time visibility into technician schedules, work orders, and field activities. The automated dispatching and centralized data make field operations much more efficient and predictable. Real-time visibility lets us track work and adjust quickly, while automated dispatching reduces delays by assigning the right technician faster. Centralized data cuts errors and helps technicians resolve issues more efficiently on-site. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? Some features feel overly complex to configure, especially workflows and dispatch rules. The mobile app can be slow at times, and customizations often require more development effort than expected. Reporting is strong but could be more flexible for field-level insights. Workflows and dispatch rules require more configuration than expected. Even small changes often need technical expertise, and overlapping conditions can be hard to manage, making updates slower and more complex than they should be. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to manage field operations, streamlining scheduling, dispatch, and on-site service. It reduces manual scheduling, improves team coordination, and provides real-time work order visibility, enhancing service efficiency and reliability. Review collected by and hosted on G2.com. Show More 1/22/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sanjay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjay P.") SP Sanjay P. Intern Small-Business (50 or fewer emp.) 4/7/2026 "Real-Time Asset Management Revolutionized" 4.5/5 What do you like best about ServiceNow Field Service Management? I find ServiceNow Field Service Management incredibly useful for our needs. It provides real-time visibility into the entire service lifecycle, allowing us to offer customers automated updates. I love that it gives technicians offline access to asset history and digital signatures, which has completely removed the need for manual paperwork. The instant access to asset history and knowledge articles on-site is valuable too. Integration with Microsoft Teams and Slack is another great feature because it sends real-time notifications to technicians and dispatchers. Our initial setup went smoothly, thanks to the logical pre-built workflows for work order management. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? While the app is great, the initial offline sync can sometimes be slow if you have a lot of data. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow Field Service Management provides real-time visibility, automated updates, and offline access to asset history, eliminating manual paperwork. It integrates with Microsoft Teams and Slack for real-time notifications and replaces manual systems with dynamic scheduling based on location and skills. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kiranveer J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiranveer J.") KJ Kiranveer J. IT Support Specialist Tier 2 4/6/2026 "Centralized Solution with Some Usability Hiccups" 4/5 What do you like best about ServiceNow Field Service Management? I use ServiceNow Field Service Management to support service operations by tracking work orders, and managing task assignments, which improves visibility into ongoing field activities. I like the centralized visibility and real-time tracking of work orders, which enhances coordination and makes service operations more efficient. This setup reduces the need for manual follow-up by providing real-time updates and a single view of all work orders, significantly improving efficiency and enabling faster decision-making. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The interface can be complex for new users, notifications could be more intelligent and performance could be improved when handling large workloads. Initial setup can be complex due to configuration and roles, but becomes manageable with proper guidance. More intuitive navigation, role-based dashboards, smarter priority alerts, and improved performance with faster search and filtering would significantly enhance the experience. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to support service operations, centralizing work orders to improve visibility and coordination. It tracks tasks efficiently, reducing the need for manual follow-up with real-time updates and enhancing decision-making. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kirithi N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirithi N.") KN Kirithi N. Data Analyst Mid-Market (51-1000 emp.) 6/23/2026 "Helps Keep Field Service Teams Organized Good Platform for Tracking Service Requests" 4/5 What do you like best about ServiceNow Field Service Management? The best thing about ServiceNow Field Service Management is that it helps keep service requests, work orders, and team activities organized in one platform. It makes tracking tasks easier and improves communication between teams. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The main drawback is the learning curve. New users may need time and training to understand all the features and use the platform effectively. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow Field Service Management helps our team manage service requests and work orders more efficiently. Instead of tracking tasks through emails or spreadsheets, everything is available in one system. This makes it easier to follow up on work, track progress, and ensure tasks are completed on time, which improves productivity and team coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow Field Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow Field Service Management ](https://www.g2.com/products/servicenow-field-service-management/discussions/new) GU Guest User What is ServiceNow Field Service Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-field-service-management-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-field-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 14 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/servicenow-field-service-management/pricing) ServiceNow Field Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,049) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicenow-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite 4.1/5(4,909) [ Compare Now ](https://www.g2.com/compare/oracle-netsuite-vs-servicenow-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicenow-field-service-management) ##### ##### ServiceNow Field Service Management Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/servicenow-field-service-management/features) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,049) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![NetSuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NetSuite") NetSuite 4.1/5(4,909) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-field-service-management/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What's the top-rated virtual data room for legal firms](https://www.g2.com/discussions/what-s-the-top-rated-virtual-data-room-for-legal-firms)[Deel HR vs Remote for a startup that wants to hire and pay international contractors without having to set up legal entities in each country?](https://www.g2.com/discussions/deel-hr-vs-remote-for-a-startup-that-wants-to-hire-and-pay-international-contractors-without-having-to-set-up-legal-entities-in-each-country)[What is the most affordable location intelligence solution for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-location-intelligence-solution-for-smbs) [Which inspection management platforms work offline and sync back to the system automatically when field teams get connectivity again?](https://www.g2.com/discussions/which-inspection-management-platforms-work-offline-and-sync-back-to-the-system-automatically-when-field-teams-get-connectivity-again)[Which solution supports multi-site and multi-language content delivery?](https://www.g2.com/discussions/which-solution-supports-multi-site-and-multi-language-content-delivery)[Pros and Cons Details](https://www.g2.com/products/servicenow-field-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)