--- title: ServiceNow Field Service Management Reviews meta\_title: 'ServiceNow Field Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 165 reviews by the users' company size, role or industry to find out how ServiceNow Field Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 165 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceNow Field Service Management Reviews & Product Details Visit Website ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems. For organizations that have tried to solve field service with point solutions, or with AI investments that haven't added up to operational outcomes, FSM is the workflow layer underneath it all: one audit trail, one governance layer, and AI agents that finish the work. Built for field service across telecom, manufacturing, technology, healthcare, public sector, retail, and beyond — designed for leaders running field service at volume, where the cost of a missed SLA or a repeat truck roll lands immediately and the margin for manual coordination has run out. Predict and prevent Monitor asset health in real time, identify failure risks before they surface as breakdowns, and automatically trigger maintenance — with the right technician, skills, and parts already matched — through the same platform that handles scheduling, dispatch, and close-out. The prediction and response are connected. Unplanned downtime drops. Emergency dispatches disappear. Autonomous scheduling and dispatch AI agents match every job to the right technician, skills, and parts — and reoptimize continuously as conditions shift. Cancellations, absences, urgent inbounds, last-minute callouts: the board adjusts and qualified replacements surface in real time, from mobile, without a dispatcher manually rebuilding around every exception. SLA commitments hold without adding headcount. AI-guided field execution Technicians arrive with a complete brief — customer history, asset record, parts confirmed. On site, AI agents guide crews through diagnostics and unfamiliar repairs. At close-out, work orders, parts consumed, and asset updates are captured automatically through voice, image, and contextual prompts. First-visit resolution stops being a target and starts being the standard. Continuous asset intelligence Every completed job writes back to the asset record automatically — parts consumed, work performed, follow-on needs flagged — without a technician updating a separate system after the fact. Service history stays current, maintenance plans reflect what actually happened in the field, and the data driving future scheduling, parts planning, and contract renewals reflects reality. The record is never behind the work. Blended workforce management Third-party contractors work through the same workflow as direct employees — same dispatch, same mobile experience, same close-out process. Recruit, onboard, and deploy extended teams at scale as demand shifts, without losing visibility or control. Contractors aren't bolted on the side; they're part of the same operation. Dispatchers move from firefighting the schedule to shaping capacity. Technicians close more jobs on the first visit and spend less time on paperwork. Service leaders have real-time visibility into performance, quality, and cost across the operation. And field service stops being a constraint on the business — it becomes the thing the business can actually rely on. * * * Product Website ServiceNow Field Service Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Field Service Management Community](https://www.g2.com/products/servicenow-field-service-management/discuss) Languages Supported Arabic, Czech, German, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Matthew O'Brien Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-field-service-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow Field Service Management Integrations (16) What do users say about integrations? Verified by ServiceNow Field Service Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agile CRM ](https://www.g2.com/products/agile-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ATM Monitoring System Software ](https://www.g2.com/products/atm-monitoring-system-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWX - Ansible Open Source GUI project (Amazon Linux) ](https://www.g2.com/products/awx-ansible-open-source-gui-project-amazon-linux/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LiveChat ](https://www.g2.com/products/livechat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TicketManager ](https://www.g2.com/products/ticketmanager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Jayanthi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayanthi C.") JC Jayanthi C. Masters Student Mid-Market (51-1000 emp.) 7/17/2026 "Highly Effective, Streamlines Field Operations" 4.5/5 What do you like best about ServiceNow Field Service Management? I like how ServiceNow Field Service Management centralizes work orders, technician scheduling, and real-time tracking all in one platform. The intuitive interface, automation features, mobile accessibility, and reporting tools make field operations more efficient. The centralized dashboard improves visibility and reduces manual errors, which enhances team coordination and enables faster issue resolution. Automation saves us time, improves workflow with seamless integrations, and provides a unified view of field operations across teams, ultimately leading to better customer service. I also appreciate the way it scales, supporting collaboration across multiple locations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? One area that could be improved is the initial setup and customization, which can be complex and require technical expertise. The interface can also feel overwhelming for new users, and performance may slow down when handling large amounts of data or highly customized workflows. The initial setup would be easier with more guided configuration, ready-to-use templates, and clearer documentation. I would also like a simpler interface with better navigation, customizable dashboards, and more in-app guidance for new users. These improvements would reduce the learning curve and make daily tasks faster and more intuitive. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to centralize work orders, streamline scheduling and dispatch, automate tasks, and enable real-time updates. It reduces manual effort, improves response times, enhances team collaboration, and delivers more reliable customer service through a unified platform with mobile access and reporting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gaurav Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav Y.") GY Gaurav Y. Junior Engineer Small-Business (50 or fewer emp.) 6/29/2026 "All-in-One Field Service Management — Easy to Use, Saves Time and Improves Communication" 4.5/5 What do you like best about ServiceNow Field Service Management? What I love most about ServiceNow Field Service Management is that it’s all in one place. I can get to work orders, equipment details, job history and update task progress quickly with no calls or manual paperwork. It helps improve coordination between field and office teams, reduces confusion, and helps track completed work. The interface was also easy to use, so it didn’t take long to get used to it. All in all, it saves time, improves communication and makes field service activities much more effective. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? One thing I didn't like was that the platform can feel a bit overwhelming when you're using it for the first time because there are many features and menus. It takes some time to understand the workflow and where everything is located. I also noticed that if the internet connection is slow, syncing updates can take longer than expected. However, once I became familiar with the system and the workflow, these issues became less noticeable, and using it was much smoother Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow Field Service Management solves the problem of managing field work through calls, messages, and manual records. It brings work orders, asset information, maintenance history, and job updates into one system, making it easier to track tasks and avoid miscommunication. For me, it improved coordination during instrumentation and commissioning activities, reduced the time spent searching for information, and helped keep accurate service records. As a result, I could focus more on completing the job efficiently instead of spending time on manual follow-ups and paperwork. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nirmal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nirmal N.") NN Nirmal N. Student Mid-Market (51-1000 emp.) 6/29/2026 "From Chaos and manual work to control and automation" 4.5/5 What do you like best about ServiceNow Field Service Management? The ease of connectivity which mobile app give is really helpful for the people to log in everything in no time. The dynamic scheduling helps the team to keep up with the new high priority work and the asset management helps to make sure that the right inventory is available at the right place at the right time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? It has a massive learning curve which can be a big pain for the senior technicians in the first place. The data sync via mobile app can take a lot of time if the phone did not had any network connection in the first place and ServiceNow is soo much customizable that sometimes it can become a bit overloaded. Lastly is the pricing which can be a bit too much for small to mid scale companies Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? It solves the overall process of the operation starting with the ticket creation to the assignation of the ticket to the right team while earlier it took a lot of manual work and phone calls. Now it can be done with the ease without any difficulty and the ease of integration makes it easy to make better dashboard insights with tools like PowerBI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Umesh Chandran Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umesh Chandran Y.") UY Umesh Chandran Y. Student Education Management Mid-Market (51-1000 emp.) 6/17/2026 "Efficient but Complex Field Service Solution" 4/5 What do you like best about ServiceNow Field Service Management? I use ServiceNow Field Service Management to efficiently manage and track field service activities, helping me handle work orders, schedule and assign tasks to technicians, and monitor job progress in real-time. I appreciate that everything is in one place, which significantly reduces the need for constant follow-ups and manual coordination. I like the platform's flexibility to accommodate complicated workflows and guide day-to-day field activities. It's great that after designing the process, it minimizes manual work and increases work efficiency. The flexibility built into the system is invaluable for planning and testing implementations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? An area that can be enhanced is the learning curve. While ServiceNow Field Service Management is an excellent product, due to the vast range of functionalities and configuration options it takes time to master the system. Some workflows and settings are not immediately intuitive to users new to the ServiceNow product. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to efficiently manage and track field service activities. It centralizes work orders, task scheduling, and progress monitoring, reducing manual coordination and improving organization, response times, and visibility into operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Patrick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick C.") PC Patrick C. CEO Small-Business (50 or fewer emp.) 6/30/2026 "Reliable Scheduling That Keeps My Team On Track" 5/5 What do you like best about ServiceNow Field Service Management? I use ServiceNow Field Service Management for my cleaning business, mainly for scheduling and service call management. It's easy to use and great for my business model in cleaning services. The scheduling portion is what I value most. I use it to keep organized and keep my team on track with their cleanings. I'm pretty happy with the overall platform. Compared to FieldPulse, which I switched from, ServiceNow is a cleaner platform and doesn't have as many system issues. The initial setup was very simple and I was able to set it up myself. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? {"I'm pretty happy with the overall platform, but it could get a better solution for its overall design and look."} Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? It solves my scheduling and service calls for my cleaning business. I use the scheduling part to keep organized and keep my team on track with their cleanings. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PB Parichay B. Senior Manager (Digital Transformation) Enterprise (\> 1000 emp.) 5/29/2026 "Scaling Field Operations with ServiceNow FSM" 5/5 What do you like best about ServiceNow Field Service Management? The visibility across our entire operation is what really stands out. I can see technicians in the field, track jobs in real time, and pinpoint exactly where bottlenecks are happening—whether it's scheduling conflicts, travel time cutting into productivity, or jobs getting rescheduled repeatedly. That transparency alone has changed how we manage the work. The scheduling engine has been genuinely useful for us. It considers skill matching, geography, availability, and travel time instead of just assigning jobs randomly. We've cut down on wasted miles and improved first-time fix rates because the right person shows up for the right job. Since we're already in the ServiceNow ecosystem, the integration is huge. Field work doesn't exist in a silo anymore—it connects directly back to incidents, problems, and asset management. Our technicians can see the full history of what's happened with a customer's system without hunting through multiple systems. What I appreciate most is how it handles the messy reality of field work. Weather delays, no-shows, emergency callbacks—we can adjust on the fly without the system breaking down. The mobile experience is functional enough that our people can actually use it while they're working. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The implementation complexity is real. Getting it right requires serious upfront work on your business processes, and if you don't nail that foundation, you end up with a system that doesn't match how your team actually works. We spent more time than expected mapping workflows before we could go live. The learning curve for dispatchers and managers is steeper than it should be. The interface has a lot of features, which is good, but it's not always intuitive where things are or how to do something quickly. New team members take longer to get productive than I'd like. Customization can get expensive and messy. Out of the box it works for standard scenarios, but if you have specific business rules or unusual workflows, you're either bending your process to fit the system or paying for custom development. We hit that wall a few times. The mobile app, while functional, isn't as smooth as some of the dedicated field service apps out there. It works, but it feels clunky compared to what technicians expect after using consumer-grade apps. Battery drain is also an issue on longer shifts. Cost is another factor. ServiceNow pricing scales quickly, and when you add FSM with all the features you actually want to use, it becomes a significant investment. The ROI takes time to materialize. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? We were drowning in scheduling inefficiency. Before FSM, dispatching was manual, inconsistent, and we constantly had technicians traveling between jobs in ways that made no sense geographically. We were losing hours every week just to poor routing. FSM's optimization engine has cut our travel time significantly and let us handle more jobs per technician per day without burning people out. Job visibility was a nightmare. Customers would call asking where their technician was, and we'd have to dig through email chains and spreadsheets. Now we have real-time tracking and can give customers accurate ETAs. It's reduced frustration on both sides and actually improved our customer satisfaction scores. First-time fix rates were low because we were often sending the wrong person to a job—someone without the right skills or experience. FSM matches technician skills to job requirements automatically, so we're resolving issues on the first visit much more often. That's cut repeat callbacks and improved our efficiency metrics dramatically. We had no visibility into what was happening in the field. Management was making decisions based on incomplete information. Now we have dashboards showing productivity, response times, job completion rates, and bottlenecks. That data has been crucial for identifying where we need to hire, train, or adjust processes. Asset and service history was scattered across systems. Technicians would arrive at a site with incomplete information about what equipment was there or what had been done before. Now that's all connected, so they're better prepared and customer issues get resolved faster. The bottom line is we're handling more work with the same team, customers are happier, and we actually know what's happening in our operation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Abdiel I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdiel I.") AI Abdiel I. Food Server Small-Business (50 or fewer emp.) 8/10/2026 "Easy to Use but Steep Learning Curve for Small Teams" 5/5 What do you like best about ServiceNow Field Service Management? I like the way ServiceNow Field Service Management is set up. It's very easy to use, and all the functions are very useful. The organization of my assignments is seamless, and I really appreciate being able to contact directly with my workers. Additionally, I find the mobile app quite convenient for my needs since I don't have very complex tasks. The initial setup was easy too, which was a plus. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? I think the learning curve is a bit steep for just a small company. Maybe that's an area of opportunity they can work on. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow Field Service Management keeps my assignments organized and helps me communicate directly with workers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![James Joshua P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James Joshua P.") JP James Joshua P. Project development officer I Small-Business (50 or fewer emp.) 2/26/2026 "Seamless ServiceNow FSM Integration with Smart Dispatching and a Strong Mobile App" 5/5 What do you like best about ServiceNow Field Service Management? I most appreciate how ServiceNow FSM seamlessly integrates with the broader ServiceNow ecosystem, particularly the CSM and ITSM modules. The automated dispatching and scheduling engine significantly reduce manual coordination, ensuring the right technician with the right skills is sent to the job. The mobile application is also a standout feature, providing field agents with offline access to critical data and parts inventory in real time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? While the platform is extremely powerful, the initial setup and implementation can be complex and time-consuming. Getting the workflows exactly right often requires a dedicated team of specialists. In addition, the licensing costs may be steep for smaller organizations. The mobile UI is functional, but it can occasionally feel a bit cluttered, especially when navigating more complex work orders on smaller device screens. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? We use ServiceNow FSM to address the fragmented communication we used to have between our back-office dispatchers and field technicians. Previously, we depended on manual spreadsheets and email threads to coordinate work. By centralizing everything in one place, we’ve improved our “First-Time Fix” rate and reduced travel time thanks to more optimized routing. As a result, we’ve seen higher customer satisfaction scores and better resource utilization across the board. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Avani J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avani J.") AJ Avani J. Sales Marketing Executive Mid-Market (51-1000 emp.) 5/16/2026 "Great for Field work but setup take effort" 4.5/5 What do you like best about ServiceNow Field Service Management? I like how ServiceNow Field Service Management helps us assign the right technician based on skills, availability, and location, which makes service request tracking so easy. I also appreciate the mobile app that allows field technicians to see job details, update status, and complete work directly from the field. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The platform is good but there are a few areas that could be improved. The initial setup and learning curve is a bit difficult and it takes time and proper training to get fully comfortable with the system. Also, the system feels a bit complex for new users, especially when handling advanced scheduling and dispatch features. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? I use ServiceNow Field Service Management to assign the right technician, improving response time and reducing manual coordination. It organizes service requests and scheduling in one place and allows technicians to update work from the site, making our operations faster and more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Akash S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash S.") AS Akash S. Associate Software Engineer Enterprise (\> 1000 emp.) 7/17/2026 "All-in-One Field Service Platform That Streamlines Scheduling and Work Orders" 5/5 What do you like best about ServiceNow Field Service Management? What I like most about ServiceNow Field Service Management is that it brings scheduling, dispatching, and work order management together in a single platform. It gives better visibility into field activities, helps technicians stay organized throughout the day, and makes overall field operations run more efficiently. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Field Service Management? The platform offers a lot of features, so it can take some time to learn and set up. I also found that certain workflows require more customization than I initially expected. Review collected by and hosted on G2.com. What problems is ServiceNow Field Service Management solving and how is that benefiting you? ServiceNow Field Service Management helps us streamline scheduling, dispatching, and work order tracking all in one place. As a result, our team stays better coordinated, we see fewer delays, and we’re able to deliver faster, more consistent service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about ServiceNow Field Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow Field Service Management ](https://www.g2.com/products/servicenow-field-service-management/discussions/new) GU Guest User What is ServiceNow Field Service Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-field-service-management-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-field-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 14 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/servicenow-field-service-management/pricing) ServiceNow Field Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,049) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicenow-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite 4.1/5(4,909) [ Compare Now ](https://www.g2.com/compare/oracle-netsuite-vs-servicenow-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicenow-field-service-management) ##### ##### ServiceNow Field Service Management Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/servicenow-field-service-management/features) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,049) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![NetSuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NetSuite") NetSuite 4.1/5(4,909) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-field-service-management/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What's the top-rated virtual data room for legal firms](https://www.g2.com/discussions/what-s-the-top-rated-virtual-data-room-for-legal-firms)[Deel HR vs Remote for a startup that wants to hire and pay international contractors without having to set up legal entities in each country?](https://www.g2.com/discussions/deel-hr-vs-remote-for-a-startup-that-wants-to-hire-and-pay-international-contractors-without-having-to-set-up-legal-entities-in-each-country)[What is the most affordable location intelligence solution for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-location-intelligence-solution-for-smbs) [Which inspection management platforms work offline and sync back to the system automatically when field teams get connectivity again?](https://www.g2.com/discussions/which-inspection-management-platforms-work-offline-and-sync-back-to-the-system-automatically-when-field-teams-get-connectivity-again)[Which solution supports multi-site and multi-language content delivery?](https://www.g2.com/discussions/which-solution-supports-multi-site-and-multi-language-content-delivery)[Pros and Cons Details](https://www.g2.com/products/servicenow-field-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)