---
title: ServiceNow EAM Reviews
meta_title: 'ServiceNow EAM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceNow EAM works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Asset Management
  url: https://www.g2.com/categories/asset-management
---


# ServiceNow EAM Reviews
**Vendor:** ServiceNow  
**Category:** [Enterprise Asset Management (EAM) Software](https://www.g2.com/categories/enterprise-asset-management-eam)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About ServiceNow EAM
Manage enterprise assets for complete visibility at scale. Make data-driven decisions to control CapEx and OpEx, from planning to disposal.




## ServiceNow EAM Reviews
  ### 1. ServiceNow EAM Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** October 20, 2023

**What do you like best about ServiceNow EAM?**

Best thing about this tool is the integrity b/w other Service-Now modules. Having any records in the EAM, reflects in other ServiceNow area/platforms as well, which helps you to manage it well. 
It makes reporting easy.which helps in making big decisions.
It doesn't only provide Asset management,Service Now Dashboards and tagging is another world to this powerful umbrella.
You don't have to bother about managing other tools and users access.
No other extra cost.
Flexibility- EAM can be custamized as per user need.
This tool is user friendly and pretty straight forward.

**What do you dislike about ServiceNow EAM?**

No dislikes as such. but if this tool can be integrated with other 3rd party tools as well. It will be great.

**What problems is ServiceNow EAM solving and how is that benefiting you?**

Managing Assets.
Capturing asset age.
Helps in various reportings which can be customized as per user requirement.
Helps in financial decison making.
Helps in improving efficiency through reporting.



- [View ServiceNow EAM pricing details and edition comparison](https://www.g2.com/products/servicenow-eam/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-07+18%3A05%3A14+-0500&secure%5Bsession_id%5D=a68ef5bd-0e13-41d2-818b-ae554364946e&secure%5Btoken%5D=0a2a6e869c22bae98899ceb084c1dfdcf550587310f7670cb4d741c41118ff28&format=llm_user)

## ServiceNow EAM Features
**Asset Definition**
- Asset Register
- Relationships
- Costs
- Types

**Asset Tracking**
- Location
- Status
- History
- Multi-Location
- KPI Monitoring

**Inventory**
- Locations
- Spare Parts
- Valuation

**Depreciation**
- Methods
- Asset Value
- Taxes
- Decomissioning

**Maintenance**
- Inspections
- Planning
- Predictive
- Corrective
- Unplanned
- Optimization

**Field Service **
- Planning
- Tracking
- Client Communications
- Asset Tracking
- Inventory Tracking
- Location Tracking
- Status Tracking
- Cost Tracking
- Asset Planning
- IT Asset Tracking
- Activity Tracking
- Warranty Tracking
- Equipment Tracking

**Monitoring**
- Use
- Reliability
- Risk

**Contract & Warranty**
- Contracts
- Warranties
- SLAs

**Analytics**
- Activity Dashboard
- Performance
- Budgeting/Forecasting

**Integration**
- ERP
- CAD & PLM
- Accounting
- Asset Accounting

**Agentic AI - Enterprise Asset Management (EAM)**
- Cross-system Integration
- Third-Party Integrations

**Additional Functionality**
- Workflow Management
- Task Scheduling
- AI/Machine Learning
- Preventive Maintenance
- Reporting & Statistics
- Predictive Maintenance
- Facility Management
- Historical Reporting
- Equipment Management
- IT Asset Management
- Mobile Access
- Asset Lifecycle Management
- Inspection Management
- Work Order Management
- Barcode/Ticket Scanning
- Software License Management
- Maintenance Scheduling
- Purchase Order Management
- Document Management
- Asset Categorization
- Maintenance Management
- Compliance Management
- Generative AI
- Audit Management
- IoT Device Management
- Energy Management
- AI Copilot
- Fixed Asset Management
- Parts Management
- Utilization Reporting
- Inventory Management
- Real-Time Data
- Data Import/Export
- Alerts/Notifications
- Depreciation Management
- Contract/License Management
- Task Management
- Audit Trail
- Customizable Reports
- Disposal Management
- Customizable Fields
- Barcoding/RFID
- Equipment Maintenance

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