--- title: ServiceNow DevOps Reviews meta_title: 'ServiceNow DevOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceNow DevOps works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-08-09' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # ServiceNow DevOps Reviews **Vendor:** ServiceNow **Category:** [Value Stream Management Software](https://www.g2.com/categories/value-stream-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ServiceNow DevOps ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices. ## ServiceNow DevOps Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ServiceNow DevOps, enhancing their experience with easy management and automation. (5 reviews) - Users value the **automation capabilities** of ServiceNow DevOps, which significantly streamline CI/CD processes and reduce manual tasks. (4 reviews) - Users appreciate the **automation efficiency** of ServiceNow DevOps, simplifying CI/CD processes and reducing manual tasks significantly. (4 reviews) - Users appreciate the **easy integrations** with various tools like GitHub and Jenkins, simplifying CI/CD workflows. (4 reviews) - Users value the **sophisticated integrations** of ServiceNow DevOps, facilitating seamless connections with popular tools like GitHub and Jenkins. (4 reviews) - Git Integration (3 reviews) - Users value the **seamless integration capabilities** of ServiceNow DevOps, enhancing visibility and streamlining their SDLC process. (3 reviews) - Collaboration (2 reviews) - DevOps Support (2 reviews) - Task Automation (2 reviews) **What users dislike:** - Users find the **complex setup** challenging, especially with extensive fields required for service ticket approvals. (3 reviews) - Users find the **difficult learning curve** challenging, particularly for small teams facing complex deployments and customizations. (2 reviews) - Users find the **pricing to be high** , posing challenges for smaller organizations with limited budgets. (2 reviews) - Users find the **lack of customization** challenging, hindering their ability to tailor ServiceNow DevOps to specific needs. (2 reviews) - Users find the **pricing issues** with ServiceNow DevOps challenging, especially for smaller organizations with limited budgets. (2 reviews) - Access Control (1 reviews) - Users find the **complex configuration** challenging, particularly during initial deployment and when accessing advanced features. (1 reviews) - Complex Features (1 reviews) - Users find the **complexity** of ServiceNow DevOps daunting, particularly during initial deployment and feature customization. (1 reviews) - Complexity Issues (1 reviews) ## ServiceNow DevOps Reviews ### 1. A reliable platform to facilitate IT operations and DevOps approached **Rating:** 4.0/5.0 stars **Reviewed by:** Siva Sankar C. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ServiceNow DevOps?** ServiceNow DevOps can be implemented effects into contemporary CI/CD pipelines, making it easy to display changes and deployments. The time is stored through the alternate approvals which can be automated, and its dashboards supply you clean visibility into release compliance and development. Its also convenient that it helps integration with Jenkins and GitHub with out complex setups **What do you dislike about ServiceNow DevOps?** The initial deployment may be daunting, specially to small groups. Some of capabilities have additional licensing or customizations involved, including cost and deployment complexity. The interface despite the fact that useful, can be friendlier to new users, especially when applying superior capabilities like policy based control **What problems is ServiceNow DevOps solving and how is that benefiting you?** ServiceNow DevOps improves the change management process by streamlining the approval process and automating it in the context of CI/CD workflows. It reduces manual work, increases visibility of release status, and satisfies compliance needs while continuing to deliver quickly by connecting all of the tools in continuous development and delivery pipeline process, including Jenkins, GitHub, and ServiceNow Change Management. It connects all of the tools in single chain of truth for deployments, helps to minimize risk, and improves audit readiness and compliance ### 2. One Tool For All Operations SNOW Devops **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj Kumar S. | IT Application Support Lead Senior, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ServiceNow DevOps?** I am one of the user of ServiceNow. Using it from last 8yrs. It has a numerous number of features that an organization require. One can use this tool with ease and everything is well documented with its automation process. We can integrate it with Incident and Problem managment systems within SNOW. It connects with wide range of devops tools like GitHub, Jenkins, AzureDevops, Bitbucket. **What do you dislike about ServiceNow DevOps?** Pricing is little higher which is a difficult for organizations with less than 100employees. Customization of few features is little diffcult, **What problems is ServiceNow DevOps solving and how is that benefiting you?** End user visibility is solved with SNOW Devops. Instead of having access to multiple Devops tools. Once all the tools are integrated to SNOW thus single access will resolve all the security issues. Centralized process and documentation, reduced the dependency on individual knowledge. ### 3. perfect ticket and incident management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Surbhi C. | Threat researcher , Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2025 **What do you like best about ServiceNow DevOps?** 1. A user-friendly and sorted interface to manage. 2. Fully automated, which reduces the manual work of reporting and managing to almost nil. 3. Managing and records of ticket metrics is on the most important feature for us. **What do you dislike about ServiceNow DevOps?** 1. Little laggy performance sometimes when the number of encountered incidents is more. 2. Slow service ticket response. **What problems is ServiceNow DevOps solving and how is that benefiting you?** It helps us in automated incident management along with that it helps us to monitor and test the application in the initial phase only. ### 4. service now devops review **Rating:** 5.0/5.0 stars **Reviewed by:** Srivalli A. | Application Development Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about ServiceNow DevOps?** It is one of the best integrating environment which helps in SDLC process. It collects all the required data from software development life cycle to increase visibility to Devops teams for better streamlining of the process. We can also integrate this SN devops with jira tool, github and jenkins. **What do you dislike about ServiceNow DevOps?** As of now there are no limitations as of now. **What problems is ServiceNow DevOps solving and how is that benefiting you?** Service now devops helps collect the data from sdlc activities and provides visibility to devops engineers. This will help in planning, coding and software quality analysis. It provides insights and analytics through which devops teams can understand high performance teams, low erformance teams and see breakdowns any in the software delivery. ## ServiceNow DevOps Discussions - [What is ServiceNow DevOps used for?](https://www.g2.com/discussions/what-is-servicenow-devops-used-for) - [View ServiceNow DevOps pricing details and edition comparison](https://www.g2.com/products/servicenow-devops/reviews?filters%5Bsentiment_snippet%5D=1282425&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A59%3A17+-0500&secure%5Bsession_id%5D=6ff29f20-9145-4d48-b609-b4fd173b2972&secure%5Btoken%5D=41ae75d712923644136b20cce212979e53c066e3e4a6aa701c802f1f5b1be8a4&format=llm_user) ## ServiceNow DevOps Features **Functionality** - Deployment-Ready Staging - Integration - Extensible **Functionality** - Repository Integration - Analytics and Trends - Productivity Updates **Management** - Configuration Management - Access Control - Orchestration - Portfolio Management - Workflow Management - Timeline Management - Testing Management - Change Management - Issue Management - Compliance Management - Policy Management - User Management - Application Management - Task Management - Project Management - Release Management - Audit Management **Functionality** - Third-Party Integrations - Extensibility - Test Customization **Management** - Processes and Workflow - Reporting - Automation **Management** - Historical Data Consolidation - Data Context - Testing Integration **Value Analysis** - Metric Relevance - Insight - Impact Predictions - Report Generation **Functionality** - Automation - Integrations - Extensibility - Continuous Integration - Third-Party Integrations **Management** - Automation - Processes and Workflow - Reporting **Value Management** - Planning Tools - Communication Tools - Control **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment - Prioritization - Version Control - Rules-Based Workflow - Approval Workflow - Configurable Workflow **Agentic AI - Continuous Integration** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Continuous Delivery** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Single Sign On - Search/Filter - Real-Time Reporting - Data Import/Export - Reporting/Analytics - AI Copilot - Commenting/Notes - Data Extraction - SSL Security - Performance Metrics - Status Tracking - Real-Time Monitoring - Troubleshooting Reports - API - Issue Tracking - Projections - Real-Time Data - Event Logs - Collaboration Tools - Generative AI - Role-Based Permissions - Monitoring - Activity Dashboard - Authentication - KPI Monitoring - Activity Tracking - Real-Time Notifications - Dashboard **Additional Functionality** - Continuous Deployment - Source-Code Scanning - Continuous Delivery - Prioritization - Generative AI - Compliance Management - Data Import/Export - Access Controls/Permissions - Bug Tracking - Reporting/Analytics - For Developers - Issue Management - Repository Management - Workflow Management - Monitoring - Pipeline Management - Application Management - API - AI Copilot - Configuration Management - Data Storage Management - Multi-User Collaboration - Project Management - Version Control - Activity Dashboard - Data Synchronization - Lifecycle Management - Change Management - Status Tracking - Authentication - Alerts/Notifications - Automated Testing - Debugging - Approval Process Control - Build Log - Quality Assurance ## Top ServiceNow DevOps Alternatives - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (885 reviews) - [GitHub](https://www.g2.com/products/github/reviews) - 4.7/5.0 (2,335 reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - 4.4/5.0 (561 reviews)