--- title: ServiceNow DevOps Reviews meta\_title: 'ServiceNow DevOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceNow DevOps works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 35 scale: '5' date\_modified: '2026-08-09' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- # ServiceNow DevOps Reviews & Product Details ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices. * * * Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow DevOps Community](https://www.g2.com/products/servicenow-devops/discuss) Solution Type All-in-One Show More ## Top-Rated Alternatives [ ![GitLab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GitLab") GitLab 4.5/5(901) ](https://www.g2.com/products/gitlab/reviews) [ ![GitHub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GitHub") GitHub 4.7/5(2,397) ](https://www.g2.com/products/github/reviews) [ ![Jenkins](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenkins") Jenkins 4.4/5(573) ](https://www.g2.com/products/jenkins/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-devops/competitors/alternatives) ## User Insights Average based on 35 real user reviews. [Log in to unlock pricing and user insights](/login) ![Surbhi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi C.") SC Surbhi C. Threat researcher Mid-Market (51-1000 emp.) 4/19/2025 "perfect ticket and incident management platform" 4.5/5 What do you like best about ServiceNow DevOps? 1. A user-friendly and sorted interface to manage. 2. Fully automated, which reduces the manual work of reporting and managing to almost nil. 3. Managing and records of ticket metrics is on the most important feature for us. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? 1. Little laggy performance sometimes when the number of encountered incidents is more. 2. Slow service ticket response. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? It helps us in automated incident management along with that it helps us to monitor and test the application in the initial phase only. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Srivalli A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srivalli A.") SA Srivalli A. Application Development Associate Enterprise (\> 1000 emp.) 2/15/2025 "service now devops review" 5/5 What do you like best about ServiceNow DevOps? It is one of the best integrating environment which helps in SDLC process. It collects all the required data from software development life cycle to increase visibility to Devops teams for better streamlining of the process. We can also integrate this SN devops with jira tool, github and jenkins. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? As of now there are no limitations as of now. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? Service now devops helps collect the data from sdlc activities and provides visibility to devops engineers. This will help in planning, coding and software quality analysis. It provides insights and analytics through which devops teams can understand high performance teams, low erformance teams and see breakdowns any in the software delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Durga b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Durga b.") DB Durga b. Software Engineer Small-Business (50 or fewer emp.) 9/23/2024 "Integration Capabilities at its Bestt!" 5/5 What do you like best about ServiceNow DevOps? 1. One of the standout features of ServiceNow DevOps is its integration capabilities. 2. It allows seamless integration with major CI/CD tools like Azure DevOps, GitLab, and Jenkins 3. It helps in automating and tracking every change made by development teams, significantly reducing manual work1. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Cost and Complexity are the few things that are to be improved Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? It works really great at Automation, Integration and Monitering purposes . These benefits help my organization streamline its DevOps processes, reduce errors, and accelerate time-to-market for new features and updates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![AKSHAT K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AKSHAT K.") AK AKSHAT K. Consultant (on contract from Wiley) Enterprise (\> 1000 emp.) 7/22/2024 "Helps perfectly in incident management" 4.5/5 What do you like best about ServiceNow DevOps? - Automated and UI is completely user-friendly. - Reporting and managing , logging of incidents is fully automated. No need to review and manage. - Dashboard is actual a best part to navigate the whole product actual scenario. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? - Price is high. - Performance is little slow and setup of environment is difficult and time consuming. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? We are mainly using this in incident management and getting incident reported for the machines and generating reports time to time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rishav C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav C.") RC Rishav C. Cloud Engineer L2, Wipro FullStride Cloud Enterprise (\> 1000 emp.) 7/24/2024 "Perfect deployment scope" 4.5/5 What do you like best about ServiceNow DevOps? - Easily plan to deploy and operates the application in enviornment by going through safety checks i.e testing , developing , operating. - Effective monitoring of the development application in test phase to avoid later issues. - Can integerate and manage applications along this. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? - Performance and setup is slow as compare to other in market. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? To test and deploy new applications and patches directly to the safe environment and generate tickets if any issue encountered. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Siva Ganesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva Ganesh V.") SV Siva Ganesh V. Associate Trainee Enterprise (\> 1000 emp.) 4/19/2024 "Development with ServiceNow DevOps" 5/5 What do you like best about ServiceNow DevOps? ServiceNow DevOps excels in integration and fosters cross-stage collaboration. Effective adaptation and continuous improvement are made possible by its analytics and scalability Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Like, ServiceNow DevOps has a lot to offer. However, I find that the extensive features and configurations make the learning curve steep. Additionally, implementation and upkeep can be costly for smaller businesses. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? Well, ServiceNow DevOps streamlines development processes, encourages teamwork, and automates manual tasks. Through Infrastructure as Code, it ensures compliance and maximizes resource utilization, resulting in quicker releases and increased operational efficiency. Review collected by and hosted on G2.com. Show More 4/21/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Virat G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Virat G.") VG Virat G. Analyst Mid-Market (51-1000 emp.) 3/21/2024 "Use of serviceNow in our organization" 5/5 What do you like best about ServiceNow DevOps? When we have pipelines running in place along with our cloud infrastructure integration of service now helps to ideally and systematically capture changes in code, user erronds, changes, deployments and tickets. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Filtering of tickets is a bit difficult with provided and and or statements to filter it can be made simple if the servicenow team decides it to be. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? We have our services primarily on AWS and we use servicenow to maintain and deploy our pipelines as part of handling our enterprise data. our sector is based on food industry so tracking and monitoring becomes easy thanks to sevice now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abhineet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhineet S.") AS Abhineet S. DevSecOps Engineer II Small-Business (50 or fewer emp.) 3/7/2024 "Helping automating the tasks, devops and agility at a higher pace" 4.5/5 What do you like best about ServiceNow DevOps? Automating the ticket approval in the pipeline and metric, streams just bunch of cool features Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Certain data managenment kind of not best according to the industry, they lag and they have little issues Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? It is fast and it is scalable, no need to have a manual intervention everytime there is a production kick. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 9/10/2024 Validated ReviewerIncentivizedSource: G2 invite ![Beji J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beji J.") BJ Beji J. Systems Engineer II – Cloud Operations Mid-Market (51-1000 emp.) 3/12/2024 "DevOps using ServiceNow" 5/5 What do you like best about ServiceNow DevOps? Easy to use, manage and maintain. Helpful when working with multiple teams. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Creation of various workgroups takes time and later for its approval\management. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? It helps in continuous development and improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/7/2023 "Review for Service Now" 5/5 What do you like best about ServiceNow DevOps? ServiceNow tool has been designed in a very user friendly manner. The UI is very simple and very easy to use. It also has the option to attach any kind of files which is not availabe in its other competitiors. One can easily track the milestones achieved whenever we raise a ServiceNow ticket. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? One thing which I personally dislike about ServiceNow is that whenever we start typing the comments and press enter by mistake, the same gets posted in the comments section. There should be a submit button, on clicking this button it should allow to post the comments. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? Our organisation is using ServiceNow as a ticketing tool. We raise tickets for our concerns and get the resolution of the same. It is also used as a knowledge management tool. We can take the dump of the data in a very easy manner and this helps us to analyse the concerned areas which needs to be looked into. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow DevOps? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow DevOps ](https://www.g2.com/products/servicenow-devops/discussions/new) GU Guest User What is ServiceNow DevOps used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-devops-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-devops/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/servicenow-devops/pricing) ServiceNow DevOps Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dbc216204b9197e5c0a1b6ac81e9b7e1/azure-devops-server.png "Product Avatar Image") Azure DevOps Server 4.2/5(200) [ Compare Now ](https://www.g2.com/compare/azure-devops-server-vs-servicenow-devops) ##### ##### ServiceNow DevOps Features Functionality Repository Integration Analytics and Trends Productivity Updates Management Historical Data Consolidation Data Context Testing Integration [ View More Features ](https://www.g2.com/products/servicenow-devops/features) ## Work at ServiceNow? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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