--- title: ServiceNow DevOps Reviews meta\_title: 'ServiceNow DevOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceNow DevOps works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 35 scale: '5' date\_modified: '2026-08-09' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- # ServiceNow DevOps Reviews & Product Details ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices. * * * Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow DevOps Community](https://www.g2.com/products/servicenow-devops/discuss) Solution Type All-in-One Show More ## Top-Rated Alternatives [ ![GitLab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GitLab") GitLab 4.5/5(901) ](https://www.g2.com/products/gitlab/reviews) [ ![GitHub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GitHub") GitHub 4.7/5(2,397) ](https://www.g2.com/products/github/reviews) [ ![Jenkins](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenkins") Jenkins 4.4/5(573) ](https://www.g2.com/products/jenkins/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-devops/competitors/alternatives) ## User Insights Average based on 35 real user reviews. [Log in to unlock pricing and user insights](/login) ![Siva Sankar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva Sankar C.") SC Siva Sankar C. System Engineer Mid-Market (51-1000 emp.) 8/4/2025 "A reliable platform to facilitate IT operations and DevOps approached" 4/5 What do you like best about ServiceNow DevOps? ServiceNow DevOps can be implemented effects into contemporary CI/CD pipelines, making it easy to display changes and deployments. The time is stored through the alternate approvals which can be automated, and its dashboards supply you clean visibility into release compliance and development. Its also convenient that it helps integration with Jenkins and GitHub with out complex setups Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? The initial deployment may be daunting, specially to small groups. Some of capabilities have additional licensing or customizations involved, including cost and deployment complexity. The interface despite the fact that useful, can be friendlier to new users, especially when applying superior capabilities like policy based control Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? ServiceNow DevOps improves the change management process by streamlining the approval process and automating it in the context of CI/CD workflows. It reduces manual work, increases visibility of release status, and satisfies compliance needs while continuing to deliver quickly by connecting all of the tools in continuous development and delivery pipeline process, including Jenkins, GitHub, and ServiceNow Change Management. It connects all of the tools in single chain of truth for deployments, helps to minimize risk, and improves audit readiness and compliance Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 9/30/2025 "ServiceNow is a multi-dimensional tool to solve buisness problems." 4/5 What do you like best about ServiceNow DevOps? increased productivity, scalable solutions, easy communication. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Need to be more efficient and integrated. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? I was using it in my BAU activities to coordinate for solving issues raised by users (ticketing) and implementation. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Manoj Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoj Kumar S.") MS Manoj Kumar S. IT Application Support Lead Senior Enterprise (\> 1000 emp.) 12/13/2024 "One Tool For All Operations SNOW Devops" 4/5 What do you like best about ServiceNow DevOps? I am one of the user of ServiceNow. Using it from last 8yrs. It has a numerous number of features that an organization require. One can use this tool with ease and everything is well documented with its automation process. We can integrate it with Incident and Problem managment systems within SNOW. It connects with wide range of devops tools like GitHub, Jenkins, AzureDevops, Bitbucket. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Pricing is little higher which is a difficult for organizations with less than 100employees. Customization of few features is little diffcult, Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? End user visibility is solved with SNOW Devops. Instead of having access to multiple Devops tools. Once all the tools are integrated to SNOW thus single access will resolve all the security issues. Centralized process and documentation, reduced the dependency on individual knowledge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Syed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed A.") SA Syed A. Data Engineer Information Technology and Services Enterprise (\> 1000 emp.) 5/7/2024 "Service now - Capability Review" 4/5 What do you like best about ServiceNow DevOps? It keeps configuration data in one place to ensure consistency across different environments. Teams can monitor performance with metrics and insights, and collaboration is improved with value stream management. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Dealing with operational challenges like managing deployments and rollbacks can be overwhelming, especially in complex environments. The expenses involved in setting up a DevOps infrastructure and the scarcity of skilled professionals can also pose significant barriers. Moreover, since it's an ITIL product, there's a risk of spreading focus too thin by trying to cover too many functions. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? It simplifies and automates tasks, bridging the gap between development and operations teams to allow developers to work in their preferred tools while promoting teamwork. Through automated change creation and approvals, it ensures compliance and quality at a rapid pace, reducing risks. The framework also offers a transparent audit trail by automatically collecting data from DevOps toolchains for application and infrastructure modifications. Review collected by and hosted on G2.com. Show More 3/10/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mahammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahammad A.") MA Mahammad A. DevOps Engineer Enterprise (\> 1000 emp.) 5/17/2024 "User and automation experience using service now" 3.5/5 What do you like best about ServiceNow DevOps? Service now has more detailed set of transitions for a ticket id. Ease of integration for use with APIs. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? A lot fields to fill in order to approve the service now ticket. While we are doing a automation as part of our release process, we need only minimal values to change based on the deployment status on Target environments/servers. Hence, this was quite tedious as all fields needed to be filled in beforethe approval. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? Our automation of release process is tracked via service now tickets. the approval in service now will execute deployments in target servers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Field Systems Manager Computer Software Mid-Market (51-1000 emp.) 6/8/2023 "ServiceNow DevOps: Streamlining Software Delivery and Collaboration" 4/5 What do you like best about ServiceNow DevOps? It is in providing a comprehensive platform that integrates various tools and processes, enabling streamlined collaboration between development and operations teams. Its shared workspace enhances visibility and facilitates effective communication, while its centralized environment simplifies the management of the entire DevOps lifecycle. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Sometimes I have concerns about the cost associated with ServiceNow DevOps, as it may be perceived as expensive compared to other DevOps solutions in the market. The pricing structure may not be suitable for all budgets, especially for smaller organizations or those with limited resources. Additionally, additional costs may arise if customization or integration requirements go beyond the standard offerings. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? It solves the problem of fragmented and disconnected development and operations processes by providing a centralized platform. It streamlines software delivery, improves collaboration between teams, and automates workflows. These benefits result in faster and more efficient software development, reduced errors, improved visibility, and enhanced overall productivity for organizations implementing ServiceNow DevOps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rahul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul C.") RC Rahul C. Associate Specilaist Mid-Market (51-1000 emp.) 6/8/2023 "ServiceNow DevOps combines the power of ServiceNow's platform with DevOps practices." 3.5/5 What do you like best about ServiceNow DevOps? ServiceNow DevOps fosters a culture of collaboration between development and operations teams, breaking down traditional silos and promoting cross-functional communication. By using ServiceNow DevOps, teams can seamlessly work together, aligning their goals and activities for successful software development and delivery. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? Integration Challenges,Scalability challenges,ServiceNow is a proprietary platform, and relying heavily on ServiceNow DevOps may result in vendor lock-in Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? ServiceNow DevOps automates manual and repetitive tasks involved in software development and delivery. By automating build, test, and deployment processes, organizations reduce the risk of human errors, accelerate software delivery, and ensure consistent and reliable results. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ardhiya C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ardhiya C.") AC Ardhiya C. Technology Analyst Enterprise (\> 1000 emp.) 1/8/2023 "Helpful in executing our change requests" 4/5 What do you like best about ServiceNow DevOps? I like that it is straightforward and creates our change requests very efficiently. The notifications are on time and helps us to be aware of the upcoming changes using the proposed time that we can set in the submissions. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? The team has to manually go in and cancel the change request after the given time. I think that if we can have it automatically cancel after the end time or even have a setting to cancel automatically, I think it would be efficient. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? We can implement our weekly changes more quickly and smoothly using ServiceNow. And also, we can clone the ticket values from the previous requests we have created, which saves us a lot of time while preparing for implementation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tiffany A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany A.") TA Tiffany A. Retail Sales Merchandiser Enterprise (\> 1000 emp.) 6/10/2023 "service now can’t get no better!!!" 4/5 What do you like best about ServiceNow DevOps? Servicenow is the absolute best at there customer service hands down if you call or chat in they will be on the problem you are having right away. There interface is very user friendly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? I don't have anything bad to say about servicenow. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? There software solves the problem when it comes to dealing with the different systems and databases that are used. They put everything into one place where you don't have to search every where for the things you use everyday. Review collected by and hosted on G2.com. Show More 1/16/2026 Validated ReviewerIncentivizedSource: G2 invite ![Joe B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe B.") JB Joe B. Clinical Sales Associate Enterprise (\> 1000 emp.) 6/6/2023 "ServiceNow Serves You Well" 3.5/5 What do you like best about ServiceNow DevOps? What I like about ServiceNow is how easy it is to report an incident or ask for help. Review collected by and hosted on G2.com. What do you dislike about ServiceNow DevOps? I find it frustrating sometimes how the communications back and forth go when you're talking about an issue. Wish it sometimes was a little more streamlined. Review collected by and hosted on G2.com. What problems is ServiceNow DevOps solving and how is that benefiting you? Helps us find the problems facing employees today and collaborate to solve them ASAP. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow DevOps? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow DevOps ](https://www.g2.com/products/servicenow-devops/discussions/new) GU Guest User What is ServiceNow DevOps used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-devops-used-for) [ View all Discussions ](https://www.g2.com/products/servicenow-devops/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/servicenow-devops/pricing) ServiceNow DevOps Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dbc216204b9197e5c0a1b6ac81e9b7e1/azure-devops-server.png "Product Avatar Image") Azure DevOps Server 4.2/5(200) [ Compare Now ](https://www.g2.com/compare/azure-devops-server-vs-servicenow-devops) ##### ##### ServiceNow DevOps Features Functionality Repository Integration Analytics and Trends Productivity Updates Management Historical Data Consolidation Data Context Testing Integration [ View More Features ](https://www.g2.com/products/servicenow-devops/features) ## Work at ServiceNow? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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