# Best Digital Customer Service Platforms - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time. Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks. To qualify for inclusion in the Digital Customer Service category, a product must: - Organize external customer inquiries into tickets for support agents - Provide instant messaging capabilities between customer service representatives and website visitors - Provide information and assist customers in completing common tasks without human interaction - Provide 24-hour support to customers seeking assistance - Be included in the help desk, customer self-service, and live chat categories ## Top Digital Customer Service Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,967 reviews) | Omnichannel case resolution with Salesforce-native AI | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,483 reviews) | Omnichannel ticketing with Zoho-ecosystem automation | "[Powerful, Cost-Effective Help Desk with Excellent Automation and AI Features](https://www.g2.com/survey_responses/zoho-desk-review-13056674)" | | 3 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticketing with unified agent workspace | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 4 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,674 reviews) | Multichannel ticket routing with automation workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 5 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | HubSpot-native omnichannel ticketing and CRM visibility | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 6 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (416 reviews) | Cross-functional case resolution with connected workflows | "[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)" | | 7 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,710 reviews) | Knowledge-base-grounded Tier-1 ticket deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | AI-assisted omnichannel contact center with CRM-native routing | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 9 | [RingCX](https://www.g2.com/products/ringcx/reviews) | 4.5/5.0 (56 reviews) | Omnichannel contact center with unified reporting | "[Simple, All-in-One Call Management That Saves Time](https://www.g2.com/survey_responses/ringcx-review-13053228)" | | 10 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Omnichannel member engagement with AI-human handoff | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.48/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Open.cx (+5.56%) - Among all products in this category, Open.cx recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,000+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Digital Customer Service Platforms Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [DevRev](https://www.g2.com/products/devrev-devrev/reviews) - **Best Free Software:** [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) --- **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-07-04T18%3A30%3A29Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms&secure%5Btoken%5D=962dffd81ec9bf3371c33636b444943becee0fa8d9553375031a16cddfec3572&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Digital Customer Service Platforms Products in 2026? ### 1. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Efficiency (16 reviews) - Automation (15 reviews) - Customer Support (12 reviews) - Helpful (12 reviews) **Cons:** - Limited Features (7 reviews) - Missing Features (6 reviews) - Bugs (4 reviews) - Complexity (4 reviews) - Improvements Needed (4 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users find Zowie's platform **intuitive and easy to use** , facilitating efficient and fast implementation for e-commerce. - Users value the **efficiency and speed** of Zowie, appreciating its intuitive platform tailored for e-commerce. - Users commend the **efficient automation** capabilities of Zowie, enhancing e-commerce experiences with ease and speed. - Users value the **easy-to-use interface and responsive support** from the Zowie team, enhancing their experience. - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. **Cons:** - Users note the **limited features** of Zowie, particularly in reporting and integration with other tools, impacting functionality. - Users feel the **reporting module lacks integration** and features, complicating chatbot management across multiple brands and markets. - Users report occasional **bugs and language confusion** that can hinder the overall experience with Zowie. - Users find the **complexity of the UI** can lead to a messy experience with intricate workflows in Zowie. - Users find that while Zowie has improved, it still requires **better accessibility to useful data** for instant feedback. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 2. [Desku.io](https://www.g2.com/products/desku-io/reviews) Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **Who Is the Company Behind Desku.io?** - **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io) - **Year Founded:** 2022 - **HQ Location:** Dover, US - **Twitter:** @DeskuHQ (52 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/desku-io/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 77% Small-Business, 23% Mid-Market #### What Are Desku.io's Pros and Cons? **Pros:** - Automation (6 reviews) - Customer Support (6 reviews) - Ease of Use (5 reviews) - Easy Setup (5 reviews) - Features (5 reviews) **Cons:** - Chat Functionality (2 reviews) - Chat Functionality Issues (2 reviews) - Chat Management (2 reviews) - Adjustment Difficulties (1 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Desku.io? *AI-generated summary from verified user reviews* **Pros:** - Users love Desku's **automation features** that streamline customer support, saving time and enhancing efficiency. - Users find Desku's **customer support exceptional** , efficiently addressing issues and enhancing overall user experience. - Users appreciate the **ease of use** of Desku.io, simplifying customer interactions and enhancing team efficiency effortlessly. - Users commend the **easy setup** of Desku.io, enabling smooth onboarding and efficient integration with existing tools. - Users appreciate the **cost-effective features** of Desku, enjoying efficient customer interaction management and AI assistance. **Cons:** - Users experience **notification issues** with chat functionality, missing alerts when the tab is not in focus. - Users experience **chat functionality issues** with inconsistent notifications when the tab is not in focus, causing overwhelmed alerts. - Users report that **chat notifications can be inconsistent** , leading to missed messages when the tab is out of focus. - Users find **adjustment difficulties** due to the learning curve, suggesting a more detailed FAQ would aid newcomers. - Users feel the **AI features need enhancement** to improve overall effectiveness and usability of Desku.io. #### What Are Recent G2 Reviews of Desku.io? **"[Desku helps us automate handling of general incoming enquiries.](https://www.g2.com/survey_responses/desku-io-review-9756331)"** **Rating:** 5.0/5.0 stars *— Tushar C.* [Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331) --- **"[Finally a Support System that just makes sense](https://www.g2.com/survey_responses/desku-io-review-6542366)"** **Rating:** 5.0/5.0 stars *— Steven G.* [Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366) --- #### What Are G2 Users Discussing About Desku.io? - [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment ### 3. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver in Gmail, simplifying task assignments and email management. - Users value the **seamless team collaboration** provided by Hiver, enhancing efficiency in managing shared email accounts. - Users value the **efficient management of emails** in Hiver, enhancing teamwork and streamlining communication. - Users commend Hiver for its **seamless communication** , greatly enhancing team collaboration and efficiency within Gmail. - Users love the **seamless collaboration** enabled by Hiver, greatly enhancing team communication and workflow efficiency. **Cons:** - Users experience **email issues** such as glitches, slow loading, and difficulties with searching and reading threads. - Users feel that the **missing features** prevent them from fully utilizing Hiver's potential and improving efficiency. - Users find Hiver's **limited features** restrict their ability to manage workflows effectively, especially on mobile devices. - Users experience **slow loading** in Hiver occasionally, affecting their ability to act quickly and efficiently. - Users report **bug issues** with Hiver, including disconnects and performance slowdowns affecting overall email efficiency. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 4. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 32% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **extremely easy to use** , streamlining communication and enhancing productivity through customizable features and support. - Users find Capacity's **support team and documentation highly helpful** , enhancing collaboration and customer service effectiveness. - Users value the **efficiency** of Capacity, saving time and simplifying client communication with effective tools and automation. - Users commend the **excellent customer support** at Capacity, noting their responsiveness and strong collaboration throughout projects. - Users appreciate the **easy setup** of Capacity, making transitions and integrations seamless and efficient. **Cons:** - Users find the **complex setup** of Capacity time-consuming, requiring dedicated effort for optimal results. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for successful implementation. - Users desire improved **feature set** in Capacity, particularly missing asset management capabilities that hinder collaborative efficiency. - Users note the **lack of essential features** , such as asset management, limiting Capacity's effectiveness for support desk needs. - Users note a significant **learning curve** for Capacity setup, emphasizing the need for prepared teams and resources. #### What Are Recent G2 Reviews of Capacity? **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 5. [ClickConnector](https://www.g2.com/products/clickconnector/reviews) ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blend of ChatBot workflows, AI, and human support/ **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **Who Is the Company Behind ClickConnector?** - **Seller:** [Click Connector](https://www.g2.com/sellers/click-connector) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/click-connector (2 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software - **Company Size:** 50% Small-Business, 36% Mid-Market #### What Are ClickConnector's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Automation (10 reviews) - Ease of Use (8 reviews) - Efficiency (8 reviews) - Helpful (7 reviews) **Cons:** - Lack of Features (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - App Crashes (1 reviews) ### What Do G2 Reviewers Say About ClickConnector? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive customer support** of ClickConnector, enhancing service efficiency and satisfaction for both teams and clients. - Users love the **automation features** of ClickConnector, simplifying tasks and enhancing customer support efficiency. - Users find ClickConnector to be **extremely easy to use** , enhancing efficiency in managing tickets and campaigns. - Users find **ClickConnector's efficiency** remarkable, streamlining processes and saving precious development time effortlessly. - Users commend ClickConnector for its **ease of use** , enabling swift responses and efficient customer communication. **Cons:** - Users note the **lack of features** in ClickConnector, particularly missing native integrations and mobile app support. - Users find the **limited advanced customization options** insufficient for power users but appreciate the ease of use. - Users note the **limited advanced features** in ClickConnector, which can hinder complex workflow management. - Users find the **missing mobile app and advanced features** limiting for complex workflows and notifications. - Users experience **app crashes** when relying on ClickConnector, highlighting the need for improved app stability. #### What Are Recent G2 Reviews of ClickConnector? **"[A Great Fit](https://www.g2.com/survey_responses/clickconnector-review-11210607)"** **Rating:** 5.0/5.0 stars *— Seth P.* [Read full review](https://www.g2.com/survey_responses/clickconnector-review-11210607) --- **"[A Reliable Partner we truly need](https://www.g2.com/survey_responses/clickconnector-review-11210262)"** **Rating:** 5.0/5.0 stars *— Taunya R.* [Read full review](https://www.g2.com/survey_responses/clickconnector-review-11210262) --- ### 6. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly design** and enjoy the extensive features that enhance their feedback collection experience. - Users highlight the **ease of use** in Featurebase, making it intuitive and quick to integrate and utilize. - Users value the **ease of use and rich feature set** of Featurebase, streamlining their workflow effortlessly. - Users commend the **outstanding customer support** of Featurebase, consistently helpful and responsive to specific needs and requests. - Users appreciate the **intuitive feedback management** of Featurebase, fostering meaningful user engagement and insights. **Cons:** - Users find **missing features** like limited branding options and inadequate analytics, affecting overall usability and flexibility. - Users express frustration over the **limited features** in lower pricing tiers, hindering early-stage startups' access and scalability. - Users face several **limitations** with Featurebase, including bugs, lack of integrations, and restricted task management options. - Users find the **limited customization** options frustrating, wishing for more flexibility in branding and workflows. - Users find the **limited functionality** of Featurebase restricts customization and advanced features, impacting their overall experience. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 7. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intelligent AI support** of LivePerson, enhancing personalized interactions across multiple channels for effective communication. - Users appreciate the **ease of use** of LivePerson, benefiting from seamless and personalized AI-driven interactions. - Users appreciate the **intelligent and personalized responses** from LivePerson's AI, enhancing customer engagement significantly. - Users praise LivePerson for its **intelligent and personalized AI responses** , enhancing communication across various channels effectively. - Users value the **efficiency** of LivePerson, benefiting from swift support and automated solutions for enhanced engagement. **Cons:** - Users find the **learning curve steep** , making onboarding challenging for teams focusing on relational rather than technical skills. - Users find **LivePerson's setup process complex** , with novice users struggling to navigate the platform effectively. - Users find the **steep learning curve** of LivePerson challenging, requiring additional training and effort for effective use. - Users find LivePerson to be **very expensive** , requiring significant resources for setup and maintenance of advanced features. - Users find the **missing features** of LivePerson, like email integration and better reporting organization, disappointing. #### What Are Recent G2 Reviews of LivePerson? **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- ### 8. [Unblu](https://www.g2.com/products/unblu/reviews) Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **Who Is the Company Behind Unblu?** - **Seller:** [unblu](https://www.g2.com/sellers/unblu) - **Year Founded:** 2008 - **HQ Location:** Basel, CH - **Twitter:** @unblu (509 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unblu/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Enterprise, 28% Small-Business #### What Are Unblu's Pros and Cons? **Pros:** - Helpful (4 reviews) - Ease of Use (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - System Lagging (2 reviews) - Time Delays (2 reviews) - Call Quality Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About Unblu? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **great assistance with finance** that Unblu offers, enhancing both customer interactions and online navigation. - Users find Unblu's **ease of use** exceptional, with a simple setup and seamless integration enhancing their experience. - Users appreciate the **customer engagement features** of Unblu, enhancing trust and relationships through seamless interactions. - Users appreciate the **responsive assistance** of Unblu, enhancing customer interactions through effective support and regular updates. - Users appreciate the **easy integrations** of Unblu, enhancing their workflow and improving customer interactions effortlessly. **Cons:** - Users experience **slow performance** due to lag and lengthy file uploads, impacting the overall usability of Unblu. - Users experience occasional **system lagging** that slows down their overall experience with Unblu's performance. - Users experience **time delays** with notifications and file uploads, impacting communication and efficiency during usage. - Users experience **call quality issues** , particularly with notifications and screen sharing during co-browsing sessions. - Users report **notification delays** and poor co-browsing quality, making communication more challenging during client interactions. #### What Are Recent G2 Reviews of Unblu? **"[Confidential communication with my financial clients](https://www.g2.com/survey_responses/unblu-review-10006972)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10006972) --- **"[Great Feature with Efficient Solutions](https://www.g2.com/survey_responses/unblu-review-10049693)"** **Rating:** 5.0/5.0 stars *— Mo. Fazil A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10049693) --- ### 9. [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews) Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center. **Average Rating:** 4.3/5.0 **Total Reviews:** 47 **Who Is the Company Behind Verint CX Automation?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** https://www.verint.com/ - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Enterprise, 38% Mid-Market #### What Are Verint CX Automation's Pros and Cons? **Pros:** - AI Technology (5 reviews) - Ease of Use (5 reviews) - Efficiency (3 reviews) - Features (3 reviews) - Integrations (3 reviews) **Cons:** - Complexity (4 reviews) - Integration Issues (4 reviews) - Learning Curve (4 reviews) - AI Limitations (1 reviews) - Difficult Implementation (1 reviews) ### What Do G2 Reviewers Say About Verint CX Automation? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use and advanced AI capabilities** of Verint CX Automation, enhancing process efficiency and insights. - Users value the **ease of use** of Verint CX Automation, enhancing both customer experience and accessibility for employees. - Users value the **efficiency** of Verint CX Automation, appreciating its seamless implementation and user-friendly reporting capabilities. - Users praise the **innovative features** of Verint CX Automation, enhancing operations with user-friendly tools and outstanding insights. - Users value the **extensive integration options** of Verint CX Automation, enhancing their overall operational flexibility and effectiveness. **Cons:** - Users find the **complexity of integration** and feature range can be overwhelming and cumbersome at times. - Users report frequent **integration issues** with Verint CX Automation, making it hard to connect with existing tools effectively. - Users note a significant **learning curve** with Verint CX Automation, impacting initial administration and management efficiency. - Users highlight the **inaccurate transcription** of Verint CX Automation, which often leads to misunderstandings and inefficiencies. - Users face **difficult implementation** challenges with Verint CX Automation, especially in integrating legacy systems and staff education. #### What Are Recent G2 Reviews of Verint CX Automation? **"[Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998) --- **"[Revolutionizing Our Branch Operations with Verint CX Automation](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)"** **Rating:** 4.0/5.0 stars *— Richard G.* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195) --- ### 10. [ZaZaChat](https://www.g2.com/products/zazachat/reviews) ZaZaChat is a Complete Help Desk Software for e-businesses **Average Rating:** 4.7/5.0 **Total Reviews:** 18 **Who Is the Company Behind ZaZaChat?** - **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network) - **HQ Location:** Philadelphia, PA - **Twitter:** @ZaZa_Chat (162 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zaza-networks/about **Who Uses This Product?** - **Company Size:** 61% Mid-Market, 39% Small-Business #### What Are ZaZaChat's Pros and Cons? **Pros:** - Chat Features (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Setup (1 reviews) - Intuitive (1 reviews) **Cons:** - Slow Loading (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About ZaZaChat? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly chat features** of ZaZaChat, enhancing professionalism and customer interactions seamlessly. - Users find ZaZaChat to be **very easy to deploy and understand** , enhancing their communication experience effortlessly. - Users find ZaZaChat offers **easy communication** , making it simple for new users to connect professionally with customers. - Users find the **easy setup** of ZaZaChat impressive, allowing new users to quickly grasp its functionality. - Users find ZaZaChat **intuitive and easy to use** , making deployment and navigation seamless for newcomers. **Cons:** - Users find the **slow loading** of ZaZaChat during updates to be frustrating and inconvenient. - Users find that **update issues** with ZaZaChat can be frustrating due to prolonged update durations. #### What Are Recent G2 Reviews of ZaZaChat? **"[It’s easy to set up app best for chatting](https://www.g2.com/survey_responses/zazachat-review-9714099)"** **Rating:** 5.0/5.0 stars *— Saran A.* [Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099) --- **"[ZaZaChat is a cut above the competition!](https://www.g2.com/survey_responses/zazachat-review-9100635)"** **Rating:** 5.0/5.0 stars *— Lori T.* [Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635) --- #### What Are G2 Users Discussing About ZaZaChat? - [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for) ### 11. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 **Who Is the Company Behind Ada?** - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** https://ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada_cx (1,943 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16194366/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Mid-Market, 20% Small-Business #### What Are Ada's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (21 reviews) - Customer Support (17 reviews) - Features (17 reviews) - Easy Setup (13 reviews) **Cons:** - Usability Issues (10 reviews) - Integration Issues (9 reviews) - Missing Features (8 reviews) - Usage Limitations (8 reviews) - AI Limitations (7 reviews) ### What Do G2 Reviewers Say About Ada? *AI-generated summary from verified user reviews* **Pros:** - Users find Ada incredibly **easy to use** , appreciating its smooth setup and efficient handling of customer support tasks. - Users find Ada's **efficiency in customer support** invaluable, streamlining operations and reducing workload on teams. - Users appreciate the **always available support** from Ada, making it easy to integrate and streamline customer interactions. - Users appreciate Ada for its **ease of use and robust integrations** , making it a powerful tool for support teams. - Users love the **easy setup** of Ada, appreciating its smooth integration and user-friendly support throughout the process. **Cons:** - Users face **usability issues** with Ada, often feeling stuck in playbooks and struggling with the UI design. - Users confront **integration issues** with Ada that hinder data accuracy and complicate chat functionality across platforms. - Users are frustrated by **missing features** , limiting integration capabilities and customization options in Ada's implementation. - Users note significant **usage limitations** with Ada, particularly in dynamic workflows and multimedia integration in customer interactions. - Users find Ada's **limitations in dynamic workflows** and heavy setup process frustrating for building custom integrations. #### What Are Recent G2 Reviews of Ada? **"[Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability](https://www.g2.com/survey_responses/ada-review-12893288)"** **Rating:** 5.0/5.0 stars *— Danielle G.* [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) --- **"[Enhancing Customer Support with Powerful Integrations](https://www.g2.com/survey_responses/ada-review-12382752)"** **Rating:** 4.5/5.0 stars *— Victor W.* [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) --- #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### 12. [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success. **Average Rating:** 4.4/5.0 **Total Reviews:** 28 **Who Is the Company Behind Dynamics 365 Customer Service?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Mid-Market, 31% Enterprise #### What Are Dynamics 365 Customer Service's Pros and Cons? **Pros:** - Automation (2 reviews) - Ease of Use (2 reviews) - Efficiency (2 reviews) - Helpful (2 reviews) - Integrations (2 reviews) **Cons:** - Limited Customization (2 reviews) - Limited Functionality (2 reviews) - Not Intuitive (2 reviews) - Difficult Setup (1 reviews) - Inefficiency (1 reviews) ### What Do G2 Reviewers Say About Dynamics 365 Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of Dynamics 365 Customer Service, enhancing case tracking and workflow management efficiency. - Users value the **ease of use** of Dynamics 365 Customer Service, streamlining case management and support workflows effectively. - Users value the **efficiency** of Dynamics 365 Customer Service, which streamlines case tracking and workflow management. - Users find the **metric charts helpful** for tracking cases and managing workflows effectively in Dynamics 365 Customer Service. - Users value the **seamless integrations** within Dynamics 365 Customer Service, enhancing workflow and collaboration across systems. **Cons:** - Users face a **limited customization** dilemma in Dynamics 365 Customer Service, affecting efficiency and workspace optimization. - Users experience a **limited functionality** in Dynamics 365 Customer Service, hindering optimization and efficiency in operations. - Users find Dynamics 365 Customer Service **not intuitive** , with difficulties in customization and poor performance affecting efficiency. - Users face a **difficult setup** with Dynamics 365 Customer Service, experiencing issues with customization and integration complexities. - Users face **inefficiency** due to slow lookup fields, poor integration, and high memory consumption affecting performance. #### What Are Recent G2 Reviews of Dynamics 365 Customer Service? **"[Comprehensive CRM for Customer Success](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156)"** **Rating:** 4.5/5.0 stars *— Mandla N.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156) --- **"[AI-Driven Efficiency with Some Performance Hiccups](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900)"** **Rating:** 4.5/5.0 stars *— SREENITHYA V.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900) --- #### What Are G2 Users Discussing About Dynamics 365 Customer Service? - [What are the services available in Dynamics 365?](https://www.g2.com/discussions/what-are-the-services-available-in-dynamics-365) - [What does Microsoft Dynamics 365 customer engagement include?](https://www.g2.com/discussions/what-does-microsoft-dynamics-365-customer-engagement-include) - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/dynamics-365-customer-service-what-are-the-features-of-microsoft-dynamics-365) - [What is Dynamics 365 customer service module?](https://www.g2.com/discussions/what-is-dynamics-365-customer-service-module) ### 13. [Communication](https://www.g2.com/products/communication/reviews) Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified). **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **Who Is the Company Behind Communication?** - **Seller:** [Little SaaS](https://www.g2.com/sellers/little-saas) - **Year Founded:** 2018 - **HQ Location:** Newark, US - **Twitter:** @littlesaas (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/littlesaas/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 72% Small-Business, 17% Mid-Market #### What Are Communication's Pros and Cons? **Pros:** - Connectivity (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Simple (1 reviews) **Cons:** - Messaging Issues (1 reviews) - Not Intuitive (1 reviews) - UX Issues (1 reviews) ### What Do G2 Reviewers Say About Communication? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of communication** provided by the product, enjoying everything conveniently in one place. - Users appreciate the **ease of communication** within the product, making everything accessible in one convenient location. - Users appreciate the **easy communication** offered by the product, providing everything conveniently in one place. - Users value the **ease of communication** provided by the product, appreciating having everything in one place. **Cons:** - Users experience **messaging issues** with scattered information and overload, negatively impacting their overall user experience. - Users find the communication tool **not intuitive** , experiencing scattered messaging and overwhelming information overload. - Users report **UX issues** with scattered messaging and information overload, hindering overall user experience. #### What Are Recent G2 Reviews of Communication? **"[Best Communication App](https://www.g2.com/survey_responses/communication-review-8553291)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/communication-review-8553291) --- **"[Good Product - Intuitive and Easy Adoption](https://www.g2.com/survey_responses/communication-review-8698824)"** **Rating:** 4.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/communication-review-8698824) --- #### What Are G2 Users Discussing About Communication? - [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software) - [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software) - [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software) - [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software) ### 14. [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews) OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. **Average Rating:** 4.2/5.0 **Total Reviews:** 33 **Who Is the Company Behind OneDesk?** - **Seller:** [OneDesk](https://www.g2.com/sellers/onedesk) - **Year Founded:** 2009 - **HQ Location:** Montreal, Canada - **Twitter:** @OneDeskApp (737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onedesk-inc-1/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 52% Small-Business, 27% Enterprise #### What Are OneDesk's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integration (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Flexibility (1 reviews) **Cons:** - Bugs (1 reviews) - Limited Functionality (1 reviews) - Poor Customer Support (1 reviews) - Required Expertise (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About OneDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find OneDesk easy to use, appreciating its **intuitive setup** and flexible features for a smooth experience. - Users value the **easy integration** of OneDesk, finding it simple to set up and use effectively. - Users praise the **easy setup** of OneDesk, allowing for quick and efficient use of its features. - Users appreciate the **interesting and plentiful features** of OneDesk, enjoying a flexible and intuitive environment. - Users appreciate the **flexibility** of OneDesk, enjoying its intuitive design and ease of setup for diverse needs. **Cons:** - Users experience **frequent bugs** with OneDesk, often leading to unresponsiveness and the need for support intervention. - Users experience **limited functionality** with OneDesk, frequently facing unresponsiveness and needing support intervention to resolve issues. - Users experience **poor customer support** , as frequent intervention is needed to resolve unresponsive functionality issues. - Users find the **required expertise** for OneDesk frustrating, needing frequent support for system issues and resets. - Users experience **slow performance** with OneDesk, leading to frequent system stalls and a reliance on support for fixes. #### What Are Recent G2 Reviews of OneDesk? **"[Flexible and Powerful - Project Management and Ticketing in One](https://www.g2.com/survey_responses/onedesk-review-8843455)"** **Rating:** 5.0/5.0 stars *— Christine S.* [Read full review](https://www.g2.com/survey_responses/onedesk-review-8843455) --- **"[Good software for team goal](https://www.g2.com/survey_responses/onedesk-review-4848729)"** **Rating:** 4.0/5.0 stars *— Raakulan K.* [Read full review](https://www.g2.com/survey_responses/onedesk-review-4848729) --- #### What Are G2 Users Discussing About OneDesk? - [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for) ### 15. [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **Who Is the Company Behind Acquire?** - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/acquire-io/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 56% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Acquire? **"[Simple way to connect to your customers](https://www.g2.com/survey_responses/acquire-review-6989561)"** **Rating:** 5.0/5.0 stars *— prabin s.* [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) --- **"[Acquire Your New Chat Specialised](https://www.g2.com/survey_responses/acquire-review-8981633)"** **Rating:** 5.0/5.0 stars *— Francis R.* [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) --- #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### 16. [KODIF](https://www.g2.com/products/kodif/reviews) KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **Who Is the Company Behind KODIF?** - **Seller:** [KODIF](https://www.g2.com/sellers/kodif) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kodifai/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 71% Mid-Market, 19% Small-Business #### What Are KODIF's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Helpful (16 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) - Features (10 reviews) **Cons:** - Complexity (2 reviews) - Integration Difficulty (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About KODIF? *AI-generated summary from verified user reviews* **Pros:** - Users find Kodif's platform remarkably **easy to use** , enabling quick implementation and efficient integration into existing workflows. - Users find Kodif to provide **exceptional operational leverage** , automating workflows and enhancing customer support efficiently. - Users highlight the **exceptional customer support** from the Kodif team, which enhances their overall experience and success. - Users appreciate the **efficiency** of Kodif, streamlining tasks and enhancing productivity in customer support services. - Users commend Kodif's **user-friendly interface and immediate results** , seamlessly integrating into operations and enhancing efficiency. **Cons:** - Users face **setup complexity** with KODIF, needing engineer assistance due to limited native integrations and custom configurations. - Users find **integration difficult** due to limited native capabilities and a need for additional engineering support for effective setup. - Users find **integration issues** with KODIF challenging due to limited native capabilities and required custom configurations. - Users find the **lack of integrations** with KODIF challenging, often requiring additional engineering support for functionality. - Users experience a **learning curve** with the UI, requiring some initial training for effective usage. #### What Are Recent G2 Reviews of KODIF? **"[Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement](https://www.g2.com/survey_responses/kodif-review-12704371)"** **Rating:** 4.0/5.0 stars *— Saad M.* [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) --- **"[Unmatched AI Performance and Exceptional Support with KODIF](https://www.g2.com/survey_responses/kodif-review-11918921)"** **Rating:** 5.0/5.0 stars *— Lauryn D.* [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) --- ### 17. [Text](https://www.g2.com/products/text-text/reviews) Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **Who Is the Company Behind Text?** - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** https://www.text.com/ - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text_hq (150 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 42% Mid-Market #### What Are Text's Pros and Cons? **Pros:** - Artificial Intelligence (1 reviews) - Call Management (1 reviews) - Design (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) ### What Do G2 Reviewers Say About Text? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **simplicity and helpful features** of the product, especially enjoying the Copilot for quick information retrieval. - Users appreciate the **simplicity and helpful notification options** in Call Management, enhancing their overall experience and efficiency. - Users appreciate the **simplicity of the layout** and find the Copilot feature very helpful for information retrieval. - Users appreciate the **ease of use** with a simple layout and helpful notification options. - Users love the **simple layout** and find the notification options and Copilot feature immensely helpful for information searches. #### What Are Recent G2 Reviews of Text? **"[​​We stopped losing sales at the finish line](https://www.g2.com/survey_responses/text-review-12471308)"** **Rating:** 5.0/5.0 stars *— Jerry H.* [Read full review](https://www.g2.com/survey_responses/text-review-12471308) --- **"[Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications](https://www.g2.com/survey_responses/text-review-12908204)"** **Rating:** 4.0/5.0 stars *— Hussein M.* [Read full review](https://www.g2.com/survey_responses/text-review-12908204) --- ### 18. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,389 **Who Is the Company Behind GoTo Connect?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 69% Small-Business, 24% Mid-Market #### What Are GoTo Connect's Pros and Cons? **Pros:** - Ease of Use (127 reviews) - Customer Support (46 reviews) - Reliability (44 reviews) - Easy Setup (40 reviews) - Features (34 reviews) **Cons:** - Call Issues (28 reviews) - Limitations (20 reviews) - Limited Features (19 reviews) - Customer Service (17 reviews) - Poor Customer Support (17 reviews) ### What Do G2 Reviewers Say About GoTo Connect? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of GoTo Connect, enjoying seamless communication and robust functionality from anywhere. - Users praise **GoTo Connect's customer support** for being helpful, timely, and responsive to their needs. - Users value the **reliability** of GoTo Connect, ensuring seamless communication with minimal glitches and efficient support. - Users find the **easy setup** of GoTo Connect beneficial for quickly managing calls and users across different locations. - Users admire the **user-friendly interface** of GoTo Connect, making navigation and setup efficient and straightforward. **Cons:** - Users face **call quality issues** with GoTo Connect, including muffled sounds and frustrating delays during conversations. - Users face significant **limitations** with GoTo Connect, including a confusing app interface and cumbersome offboarding process. - Users find the **limited features** of GoTo Connect frustrating, particularly with the complicated fax process and overwhelming options. - Users report **inconsistent customer service** , with experiences ranging from helpful to frustratingly unresponsive. - Users experience **poor customer support** , facing inconsistent help and challenges in reaching effective assistance. #### What Are Recent G2 Reviews of GoTo Connect? **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) - [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment - [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment ### 19. [Inquirly](https://www.g2.com/products/inquirly/reviews) Inquirly is an AI-powered customer support platform built for growing SMBs that want to manage customer conversations, automate repetitive support work, and scale support without the complexity of enterprise helpdesk software. Inquirly helps teams bring live chat, shared inbox, ticketing, workflow automation, knowledge base, analytics, and AI support assistance into one unified workspace. It is designed for founders, operators, and lean support teams that handle customer conversations across website chat, email, and other communication channels but need a more structured and scalable way to manage support. Many growing businesses still rely on manual replies, scattered inboxes, or disconnected tools to handle customer questions. As inbound conversations increase, this can lead to slower response times, missed leads, inconsistent follow-up, and unnecessary pressure on founders or small teams. Inquirly helps businesses reduce this workload by centralizing customer communication and automating repetitive support tasks. With Inquirly, teams can manage conversations, create support workflows, organize tickets, build and maintain a knowledge base, monitor performance, and use AI to assist with common customer questions. The AI assistant helps answer repetitive inquiries, suggest replies, route conversations, and support faster customer responses while keeping human oversight and control in place. Unlike heavy enterprise customer service platforms, Inquirly is built for small and mid-sized businesses that need practical customer support software they can set up quickly and use without a large support department. It is a strong fit for SaaS companies, ecommerce brands, service businesses, and other SMBs that rely on inbound customer conversations and want to improve response time, customer experience, and support efficiency. Inquirly helps growing teams turn scattered customer conversations into a structured, AI-assisted support operation. Its goal is simple: help businesses deliver faster, more organized, and more scalable customer support without adding unnecessary complexity or headcount. **Average Rating:** 4.3/5.0 **Total Reviews:** 6 **Who Is the Company Behind Inquirly?** - **Seller:** [Inquirly](https://www.g2.com/sellers/inquirly) - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/inquirlyai (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 117% Small-Business #### What Are Recent G2 Reviews of Inquirly? **"[Inquirly Makes Customer Support Faster, Easier, and More Organized](https://www.g2.com/survey_responses/inquirly-review-12845277)"** **Rating:** 4.5/5.0 stars *— Amirhossein A.* [Read full review](https://www.g2.com/survey_responses/inquirly-review-12845277) --- **"[Useful AI Platform for Support Automation](https://www.g2.com/survey_responses/inquirly-review-12942094)"** **Rating:** 4.5/5.0 stars *— sina s.* [Read full review](https://www.g2.com/survey_responses/inquirly-review-12942094) --- ### 20. [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. **Average Rating:** 4.4/5.0 **Total Reviews:** 373 **Who Is the Company Behind Emplifi?** - **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) - **HQ Location:** Columbus , US - **LinkedIn® Page:** https://www.linkedin.com/company/emplifi/ (547 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 44% Mid-Market, 31% Enterprise #### What Are Emplifi's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Social Media Management (48 reviews) - Analytics (38 reviews) - Analytics Focus (34 reviews) - Features (23 reviews) **Cons:** - Missing Features (25 reviews) - Technical Issues (18 reviews) - Feature Limitations (15 reviews) - Improvement Needed (12 reviews) - Lack of Features (12 reviews) ### What Do G2 Reviewers Say About Emplifi? *AI-generated summary from verified user reviews* **Pros:** - Users find Emplifi's interface **intuitive and user-friendly** , making social media management efficient and adaptable. - Users find Emplifi to be a **user-friendly and intuitive social media management tool** that simplifies content scheduling and management. - Users value the **robust analytics capabilities** of Emplifi, enabling effective data analysis and insights for better decision-making. - Users value the **insightful analytics** from Emplifi, enabling effective data analysis and competitive benchmarking. - Users value the **intuitive and regularly updated features** of Emplifi, enhancing their social media marketing efficiency. **Cons:** - Users find the **missing features** in Emplifi limiting, especially regarding data download and functionality in the Inspiration tab. - Users report **technical issues** with Emplifi, particularly with analytics and filters on Instagram and TikTok. - Users find **feature limitations** in Emplifi, struggling with API constraints and lack of custom metrics options. - Users feel that **improvement is needed** in configurability and feature enhancements for a more efficient dashboard experience. - Users note a **lack of features** in Emplifi, particularly regarding analytics and custom metrics limitations. #### What Are Recent G2 Reviews of Emplifi? **"[Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless](https://www.g2.com/survey_responses/emplifi-review-12624587)"** **Rating:** 4.5/5.0 stars *— Mel H.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) --- **"[Evolving, User-Friendly Suite with Responsive Implementation Support](https://www.g2.com/survey_responses/emplifi-review-12580996)"** **Rating:** 4.5/5.0 stars *— John M. C.* [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) --- #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free) - [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software) ### 21. [ThinkOwl](https://www.g2.com/products/thinkowl/reviews) ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **Who Is the Company Behind ThinkOwl?** - **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl) - **Year Founded:** 2017 - **HQ Location:** Orlando, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/17887378 (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are ThinkOwl's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Simple (2 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) **Cons:** - Learning Curve (2 reviews) - Automation Complexity (1 reviews) - Bugs (1 reviews) - Call Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About ThinkOwl? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly dashboard** of ThinkOwl, facilitating an easy start for newcomers in customer support. - Users appreciate the **ease of use and seamless integration** of ThinkOwl for efficient customer support. - Users find ThinkOwl to be **simple to use** , greatly enhancing their work efficiency and managing schedules effortlessly. - Users benefit from **AI efficiency** in ThinkOwl, enhancing support services and enabling focus on client relations. - Users find the **AI-based functionalities** of ThinkOwl beneficial, enhancing support services and enabling innovative client relations. **Cons:** - Users find the **learning curve steep** , noting that initial setup can be overwhelming without better onboarding guidance. - Users find the **automation complexity** in ThinkOwl a bit overwhelming, especially for first-time users. - Users report encountering **multiple bugs** , but appreciate that they were fixed in later updates. - Users experience **call issues** with ThinkOwl, including frequent hangs and concerns over its high premium pricing. - Users report that ThinkOwl's performance can be inconsistent, and its **premium pricing is quite expensive**. #### What Are Recent G2 Reviews of ThinkOwl? **"[Game-Changer for Customer Support](https://www.g2.com/survey_responses/thinkowl-review-10610873)"** **Rating:** 4.0/5.0 stars *— Archer S.* [Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873) --- **"[It's very useful tool for business like customer support.](https://www.g2.com/survey_responses/thinkowl-review-10954420)"** **Rating:** 5.0/5.0 stars *— Rakhi P.* [Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420) --- #### What Are G2 Users Discussing About ThinkOwl? - [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for) ### 22. [UseResponse](https://www.g2.com/products/useresponse/reviews) UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. **Average Rating:** 4.5/5.0 **Total Reviews:** 22 **Who Is the Company Behind UseResponse?** - **Seller:** [UseResponse](https://www.g2.com/sellers/useresponse) - **Year Founded:** 2014 - **HQ Location:** Long Beach, NY - **Twitter:** @Use_Response (183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Mid-Market, 41% Small-Business #### What Are Recent G2 Reviews of UseResponse? **"[Great Software and Great Team behind](https://www.g2.com/survey_responses/useresponse-review-4640663)"** **Rating:** 4.5/5.0 stars *— Michaela E.* [Read full review](https://www.g2.com/survey_responses/useresponse-review-4640663) --- **"[Easy to use, highly customizable and a customer support that is second to none](https://www.g2.com/survey_responses/useresponse-review-4630893)"** **Rating:** 5.0/5.0 stars *— Lennert S.* [Read full review](https://www.g2.com/survey_responses/useresponse-review-4630893) --- #### What Are G2 Users Discussing About UseResponse? - [What is UseResponse used for?](https://www.g2.com/discussions/what-is-useresponse-used-for) ### 23. [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews) Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **Who Is the Company Behind next4biz CSM?** - **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz) - **Year Founded:** 2006 - **HQ Location:** İstanbul, Kadıköy - **LinkedIn® Page:** https://www.linkedin.com/company/next4biz/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Enterprise, 47% Mid-Market #### What Are Recent G2 Reviews of next4biz CSM? **"[Amazing Self Building Experience with Hands on Customer Support!](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)"** **Rating:** 5.0/5.0 stars *— berker d.* [Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9578893) --- **"[customer service management is now much more effective with easily designable processes](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)"** **Rating:** 5.0/5.0 stars *— Busra U.* [Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9621989) --- #### What Are G2 Users Discussing About next4biz CSM? - [What is next4biz CSM used for?](https://www.g2.com/discussions/what-is-next4biz-csm-used-for) ### 24. [Pega Customer Service](https://www.g2.com/products/pegasystems-pega-customer-service/reviews) Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intelligence (AI), automation, and real-time decision-making, it enables organizations to deliver personalized, efficient, and consistent service experiences across multiple channels. This solution not only improves customer satisfaction but also boosts operational efficiency by automating routine tasks and guiding customer service representatives (CSRs) through complex processes. Key Features and Functionality: - AI-Driven Case Management: Utilizes AI to automate case assignments, provide intelligent suggestions, and perform predictive analyses, ensuring efficient issue resolution and consistent customer experiences. - Omni-Channel Support: Offers a unified interface for managing customer interactions across various channels, including phone, email, chat, social media, and web self-service portals, ensuring seamless communication and service delivery. - Real-Time Assistance and Guidance: Equips CSRs with contextual insights and dynamic knowledge bases, enabling them to deliver timely and personalized support during customer interactions. - Unified Messaging Capabilities: Provides a single dashboard for agents to manage communications across multiple messaging platforms, such as WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, SMS, and web chat, enhancing workflow efficiency and consistency. - Industry-Specific Solutions: Offers tailored editions for sectors like healthcare, financial services, insurance, and communications, incorporating industry-specific micro-journeys and data models to deliver cost-effective, high-quality customer service. Primary Value and Problem Solved: Pega Customer Service addresses the challenges of delivering fast, consistent, and seamless customer service experiences in large organizations. By breaking down silos and integrating AI-driven automation, it reduces customer effort, decreases contact center volume, and enhances the efficiency of CSRs. The platform's ability to provide personalized, context-aware interactions across multiple channels ensures higher customer satisfaction and loyalty. Additionally, its adaptability allows businesses to evolve their service delivery in response to changing customer expectations and market dynamics, thereby future-proofing their customer engagement strategies. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **Who Is the Company Behind Pega Customer Service?** - **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems) - **Year Founded:** 1983 - **HQ Location:** Cambridge, MA - **Twitter:** @pega (45,022 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pegasystems (5,558 employees on LinkedIn®) - **Ownership:** NASDAQ:PEGA **Who Uses This Product?** - **Company Size:** 54% Enterprise, 31% Small-Business #### What Are Pega Customer Service's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Case Management (1 reviews) **Cons:** - Limited Features (3 reviews) - Integration Issues (2 reviews) - Complex Usability (1 reviews) - Inadequate Reporting (1 reviews) - Interface Issues (1 reviews) ### What Do G2 Reviewers Say About Pega Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Pega Customer Service enhances their workflow and overall experience significantly. - Users appreciate the **AI-powered guidance** in Pega Customer Service, enhancing agent interactions and overall efficiency. - Users highlight the **AI-powered guidance** that enhances agent interactions, boosting accuracy and overall customer satisfaction. - Users value the **AI-powered guidance** that enhances interaction efficiency and improves customer satisfaction seamlessly. - Users value the **robust case management** capabilities of Pega Customer Service for seamlessly orchestrating customer interactions. **Cons:** - Users find the **limited out-of-the-box reports** inadequate, requiring additional effort to create meaningful data insights. - Users experience **integration issues** with Pega Customer Service, affecting AI support and scalability for production builds. - Users struggle with a **steep learning curve** , finding the interface intimidating and time-consuming for new users. - Users find the **limited out-of-the-box reports** frustrating, necessitating extra effort for meaningful data insights. - Users report **interface issues** that can be intimidating and affect overall performance and user experience. #### What Are Recent G2 Reviews of Pega Customer Service? **"[Smart, Scalable, but Needs a Smoother Ride](https://www.g2.com/survey_responses/pega-customer-service-review-11489682)"** **Rating:** 4.5/5.0 stars *— Sushaen V.* [Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-11489682) --- **"[Awesome Customer Engagement](https://www.g2.com/survey_responses/pega-customer-service-review-8682351)"** **Rating:** 5.0/5.0 stars *— Ricardo B.* [Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-8682351) --- #### What Are G2 Users Discussing About Pega Customer Service? - [What does Pega Customer Service do?](https://www.g2.com/discussions/what-does-pega-customer-service-do) - [What is PEGA customer decision Hub?](https://www.g2.com/discussions/what-is-pega-customer-decision-hub) - [What is PEGA software used for?](https://www.g2.com/discussions/what-is-pega-software-used-for) ### 25. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **Who Is the Company Behind Plivo?** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Plivo's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users find Plivo to be **easy to use** , enjoying seamless setup and integration with the APIs. - Users praise Plivo's **responsive customer support** , making it easy to resolve issues efficiently and effectively. - Users value the **user-friendly interface and robust features** of Plivo, enhancing communication and campaign management effortlessly. - Users appreciate the **competitive pricing** of Plivo, highlighting its cost-effectiveness and ease of integration. - Users praise Plivo for its **high-quality APIs** , noting ease of integration and reliable performance at an affordable price. **Cons:** - Users express frustration with **poor customer support** , citing unprofessional communication and inadequate assistance for critical issues. - Users feel that Plivo's pricing is **higher than competitors** , particularly for Voice APIs and SMS services. - Users find Plivo's features **limited** , requiring extra costs for advanced tools, impacting usability and overall value. - Users face **messaging issues** with Plivo, especially regarding support speed and SMS log accessibility. - Users find the **user interface un-intuitive** , making navigation and efficiency more challenging for those without coding experience. #### What Are Recent G2 Reviews of Plivo? **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ## What Is Digital Customer Service Platforms? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Digital Customer Service Platforms? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)