I like the configuration options, user interface, and rule engine in ServiceNow CPQ. The sales team finds it easy to use and can quickly create discounts and offers. The initial setup was not that complex, and the Logik.ai team was very supportive in helping. Review collected by and hosted on G2.com.

It's still not integrated on the platform, and performance could degrade with complex orders. Review collected by and hosted on G2.com.

I really like the smooth organization and details this platform can offer to our sales team and also to the customer service agents, it makes our job easier and it’s friendly to handle. Review collected by and hosted on G2.com.

By now, we are still implementing, not an official usage yet. It is showing a great performance for the UI, we are still adapting to it. So far all good. Review collected by and hosted on G2.com.

The performance of the tool is great, it allows me to connect to vendors for order fulfillment and makes it easy to get pricing calculated. it is very accurate Review collected by and hosted on G2.com.

there is no function that is not useful with this tool. every function is made to good use and allows users to communicate through different channels and get the answers they need Review collected by and hosted on G2.com.

IT comes down to their ai algorithm. It is by far the best AI platform I have ever used. Its ease of use is also another big selling point for me. 10/10 Review collected by and hosted on G2.com.

ServiceNow CPQ can be complex to implement, less intuitive for sales teams, and often requires customization, making it slower to deploy and harder to scale. but once mastered its great Review collected by and hosted on G2.com.

What I like about the ServiceNow CPQ is the flexibility, and it can be customized for any complex workflows. Easy integrations and has AI solutions. Friendly support and the performance is in realtime. Review collected by and hosted on G2.com.

Sometimes it can be confusing due to a lack of guidance and the required expertise for some advanced features. The setup is confusing. Difficult when connecting with other systems. Review collected by and hosted on G2.com.

I like how ServiceNow CPQ integrates with all modules, which helps streamline revenue generation. The initial setup was very easy and fast. Review collected by and hosted on G2.com.

There's a lot of manual work involved, with many fields needing to be completed manually. I think AI could help improve its agility. Review collected by and hosted on G2.com.

I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote corrections from about 30% to almost zero. This has saved us tons of time. The approval workflows are also good—they automatically send deals to the right person based on discount or customization, so nothing gets stuck waiting on the wrong approver. The initial setup was pretty good. Review collected by and hosted on G2.com.

The UI needs to be more user-friendly for new people. Review collected by and hosted on G2.com.

I like the ease of writing rules and using code in ServiceNow CPQ. The use of script helps me to utilize functions and implement logic effectively. I also appreciate the intuitive setup of ServiceNow CPQ, which made the initial setup straightforward. Review collected by and hosted on G2.com.

UI customization. I need an easy way to customize UI. Review collected by and hosted on G2.com.

It’s very useful for our team to accelerate the sales process. Review collected by and hosted on G2.com.

Honestly, I can’t think of any downsides to this. Review collected by and hosted on G2.com.

Easy to use, handles complex pricing well, and integrates smoothly with other systems, making quote creation faster and more efficiently with other systems Review collected by and hosted on G2.com.

I believe it has a bit of limited customization in some areas, occasional bugs, and the learning curve can be steep for new users but overall good one Review collected by and hosted on G2.com.