I am looking forward to being able to offer standard offerings and to add and update them quickly with ServiceNow CPQ. I expect this will help in increasing the speed of quote to delivery, making it much faster. Review collected by and hosted on G2.com.

I've had difficulty with the implementation of ServiceNow CPQ. We have all the requirements, but there are issues with getting them into different tables, like product offering, product specifications, service specifications, and resource specifications. The initial setup was also very hard, and I feel there could be a better guide for putting requirements into the right areas. Review collected by and hosted on G2.com.

The UI is straightforward enough that onboarding doesn't feel like a project on its own, and the ROI has been easy to justify to stakeholders. Coming from a consulting background where clients want to see value fast, that combination matters a lot. Review collected by and hosted on G2.com.

The initial setup and configuration can feel a bit heavy; it’s not something you can just plug in and start using right away. For teams without a dedicated admin, the onboarding learning curve can slow progress more than expected. Integrations with third-party tools also take more manual effort than I’d like, which adds to the overall time and work needed to get everything running smoothly. Review collected by and hosted on G2.com.

Prevents Incompatible combinations, reduces errors in quotes, it also can automatically calculate pricing, discounts, promos, contract terms, makes the sales cycle much faster Review collected by and hosted on G2.com.

Many users say it’s not plug-and-play, especially for admins building logic, pricing,Advanced features (rules engine, pricing logic) require training or prior experience, Business users can struggle without technical support., Needs developers or experienced architects Review collected by and hosted on G2.com.

Automation of the process using their AI powered solutions is really a big advantage and customization features are really useful. Review collected by and hosted on G2.com.

We had some issues with integration of our asset management systems but in the end the support team helped us. Review collected by and hosted on G2.com.

best things is Configurations it provides and i can adjust the pricing logic with my own config values , the AI part is also promising and easy to use. Review collected by and hosted on G2.com.

it took me bit more time to learn how to use it , i also like to see more options in Third party integration Review collected by and hosted on G2.com.

If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and the “guided selling” works it feels like the system asks the right questions so I don’t accidentally quote an impossible product configuration. Review collected by and hosted on G2.com.

This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expect a steep learning curve. Due to its frequent connection to Salesforce or ServiceNow, the software may feel disconnected or buggy if those systems experience issues. Review collected by and hosted on G2.com.

Super easy to use, and I love how it helps my workflow better. It makes sales faster,It reduces mistakes,AI helps guide decisions,Everything is connected Review collected by and hosted on G2.com.

ServiceNow CPQ is powerful, but it’s not perfect. If you’re evaluating it (or talking about it in an interview), these are the main downsides people run into

Getting ServiceNow CPQ up and running can take time.

You’ll often need:

Skilled admins or consultants

Careful setup of pricing rules and product logic

Strong planning upfront

It’s not a quick plug-and-play solution.

High cost

Licensing + implementation + maintenance can add up quickly, especially for smaller teams.

You’re paying not just for the tool, but for the ecosystem around it. Review collected by and hosted on G2.com.

I find having ServiceNow CPQ on the same platform as other functions makes administration and usage easier. The centralized operations allow us to scale our growth relative to the rest of the portfolio. Review collected by and hosted on G2.com.

Some aspects can be a little rigid, and we are avoiding customizations, so a business change is needed before we expand. The initial setup was not easy, but this is due to business readiness. Review collected by and hosted on G2.com.

: Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you see the scale shift immediately. This visual feedback loop eliminates the blind feeling of selecting part numbers from a boring dropdown list. Review collected by and hosted on G2.com.

Sometimes, too much freedom is a bad thing. When a customizer offers thousands of combinations of colors, materials, and hardware, users can become overwhelmed.

A texture might look like brushed steel in the digital preview but look like flat grey plastic in reality. Review collected by and hosted on G2.com.

I really like the integrations of ServiceNow CPQ. It works seamlessly with our other apps and IT systems, allowing us to pull data for research much quicker than other competitors. Additionally, I'm very happy with the customer support; it was helpful throughout the setup process. Review collected by and hosted on G2.com.

The learning curve is fairly steep for some of our employees, but overall, it's not too hard of a platform to use. Review collected by and hosted on G2.com.