UI/UX: Easy to use day-to-day once set up, but has a learning curve for new users.

Integrations: Strong within the ServiceNow ecosystem; mixed results outside it.

Performance: Handles complex, rules-driven quoting well; few complaints on raw speed.

Pricing/ROI: Per-user/month subscription, no published pricing; ROI mainly from fewer quoting errors and faster sales cycles.

Support/Onboarding: Support gets solid marks; onboarding/initial setup (pricing rules, catalogs) is the main friction point and often needs technical expertise.

AI/Intelligence: Heavily marketed (AI-driven discovery, pricing, config), but real-world reviewer feedback on it is still thin. Review collected by and hosted on G2.com.

No major downsides right now I am happy with the product Review collected by and hosted on G2.com.

The platform is so stable that even larger quotes don’t make the system feel heavy. It takes a few deals to unlock its true value, but I would say it is totally worth it. The user-friendly interface and on-point AI recommendations all work best for me. Review collected by and hosted on G2.com.

Connecting our older system wasn’t as smooth as I expected. Quote management also becomes hard to read and follow once there are too many customizations in place. Review collected by and hosted on G2.com.

What I like best about ServiceNow CPQ is how it simplifies and streamlines the entire quote-to-order process within a single platform. It helps reduce manual work by automating complex pricing, product configuration, approvals, and quote generation. The integration with existing ServiceNow workflows also improves visibility across teams and makes collaboration between sales, operations, and other stakeholders much smoother. Review collected by and hosted on G2.com.

One area I dislike about ServiceNow CPQ is that the initial setup and configuration can feel complex, especially when dealing with customised pricing rules and workflows. There is a learning curve for new users, and some advanced configurations may require technical support. However, once properly implemented, the platform becomes much easier to use. Review collected by and hosted on G2.com.

The ServiceNow CPQ has made it easy to build custom product bundles and handle pricing without second-guessing myself. Its intuitive UI/UX and guided interface walk me through every step, while the responsive support team has been helpful whenever questions come up. Review collected by and hosted on G2.com.

Setting up complex rule updates feels like a bit of a headache. Otherwise, all is good yet. Review collected by and hosted on G2.com.

The best thing is it is built with modern AI approach that help us to understand what customer want in sales reps and to configured product simply. I can also manage product prizing and approvals hunting latest discounts. Review collected by and hosted on G2.com.

The implementation need serious planning to set the right architecture because of its complexity, it needs to be plug and play for better user interaction. Review collected by and hosted on G2.com.

For me, the real value comes from its intelligent automation. The AI-assisted recommendations, approval routing, and rule-based validations help speed up the sales cycle while still keeping everything consistent. Review collected by and hosted on G2.com.

There is a slight learning curve at first, but the customization options make it worthwhile in the long run. Review collected by and hosted on G2.com.

The Guiding Selling feature is best and it provides intuitive guidance for us to choose the right customized product for customers. It helps to create discounts, pricing and calculations for creating accurate quotes. Its performance is very well as compare to other product. Review collected by and hosted on G2.com.

While integrating with ERP systems sometimes its difficult to navigate and required additional work especially for IT environment. Review collected by and hosted on G2.com.

The best thing I found was the AI chat support and the built-in system integration. The UI/UX design was simply outstanding, and the pricing seems to be reasonable. It was easy to get started on the platform, the performance felt superior, and overall I was very happy with the experience. Review collected by and hosted on G2.com.

Right now, the UI feels too flashy, and it’s hard to use for longer periods of time. I’d suggest offering a more basic, simpler interface option. Review collected by and hosted on G2.com.

I appreciate how ServiceNow CPQ centralizes pricing logistics, discounts, approvals, and margin rules, which helps ensure deals are priced quickly and correctly and avoids over-discounting. Having pricing expertise integrated into the system allows sales to self-serve most deals, while specialists handle only exceptions. I also found the initial setup to be very easy with my team, who are strong and capable, benefiting from good training. Review collected by and hosted on G2.com.

Integrating with non-ServiceNow CRM/ERP systems can be challenging. If your main system is not ServiceNow, like Salesforce, you might find yourself wishing for more ready-made patterns and have to invest in custom integrations for accounts, contracts, pricing, and fulfillment. A deeper, opinionated packaged connector would be more beneficial rather than just APIs. Review collected by and hosted on G2.com.

I like ServiceNow CPQ because everything is right there. It literally helps me with incident reports and makes it easy to find notes from other IT specialists regarding specific incidents. This helps when coworkers have worked on the same or similar incidents or calls from certain departments. Honestly, I love everything about it. There's really nothing that it does now that I have a problem with. It has definitely simplified my job. Review collected by and hosted on G2.com.

I have not seen any issues that are that I have anything negative to say Review collected by and hosted on G2.com.