ServiceNow CPQ helps in simplifies complex selling by bringing everything onto a single platform, It supports fast, accurate quote generation and to be honest, it cuts down on manual effort and significantly reduces errors.

It has native integration capabilities within the ServiceNow ecosystem, which smoothly connects sales with fulfillment and service delivery, helping ensure that what is sold can actually be delivered to the customer. Another major strength is the AI-driven guided selling experience. It helps teams configure the right products and services without needing deep technical support. This also helps in managing complex pricing models, bundles, and subscriptions effectively, which makes it well suited for enterprise use cases.

The ROI is definitely high by looking at the outcomes we get from CPQ which is really great.

It supports workflow-driven approvals and automation help speed up the overall sales cycle, and the low-code flexibility makes it easier to update pricing rules and catalogs without heavy development work. Review collected by and hosted on G2.com.

Its hard to tell the dislikes about ServiceNow CPQ since it's recently released by ServiceNow so the biggest challenge is the initial setup like setting up product configurations, pricing rules, and catalogs can take time and usually needs experienced resources. It’s not something you can just switch on and start using immediately. With that said , there is a learning curve, especially if you’re working with advanced features. New users or business teams often need proper training to feel comfortable using it effectively. Review collected by and hosted on G2.com.

At first glance, I loved how ServiceNow CPQ offers a clean interface to keep all processes aligned. The integration across CRM pipelines, product catalogs, and ERP fulfillment has effortlessly eliminated the traditional friction between sales and engineering, dramatically shortening the quote-to-cash cycle while protecting ROI margins. Review collected by and hosted on G2.com.

The product configuration feature can become difficult to manage when you’re working with highly complex product catalogs. Even small adjustments to the configuration logic often require careful testing to prevent unexpected quoting issues, which makes ongoing maintenance more time-consuming than I initially expected. Review collected by and hosted on G2.com.

Whenever one of my clients asks for a unique combination of items, I no longer have to hunt down anyone for approvals or worry about losing money on bad math. The built-in guardrails automatically keep our pricing accurate and profitable. It gives us so much confidence, letting us close deals in minutes instead of waiting days just to send out a simple quote. The integrations also help me keep the information I need connected across my workflow. Review collected by and hosted on G2.com.

One thing I find less convenient is that ServiceNow CPQ can feel a little complex when working with detailed quote management configurations. Review collected by and hosted on G2.com.

One great thing is how fast I can generate professional quotes for my customers. Instead of digging through old spreadsheets or waiting on manual approvals, I can pull up accurate pricing in seconds and keep my deals moving forward smoothly. The easy onboarding and time savings have also contributed to a stronger ROI. Review collected by and hosted on G2.com.

Adjusting backend pricing logic or modifying custom product dependencies can feel a bit rigid, and testing those changes takes more time than I would like when rules get complicated. Review collected by and hosted on G2.com.

I have noticed that I stay more focused with the interactive UI and spend less time explaining why a quote changed. The final quotation document feels trustworthy enough to rely on it blindly. Review collected by and hosted on G2.com.

The pricing structure initially put me off, but the feature set still convinced me to go for it. In the end, any new approach depends entirely on how well we maintain our existing processes, and not on whether others are unprepared. Review collected by and hosted on G2.com.

I like that ServiceNow CPQ makes life simpler and easier. I don't have to navigate to 10 different places because each step is integrated, allowing me to just go through a three-step process. It's great for simplifying the overall process. Review collected by and hosted on G2.com.

I think the system is pretty new sometimes, and it has a lag as well. Like, sometimes if we have a customized order, it can be a challenge. The process with customized things, like which cost center account the order is going from, might just initiate with the initial information given at the time of setup. Review collected by and hosted on G2.com.

I appreciate the platform’s capability to help us in closing quotes in much better way. Two or three noteworthy points are: ROI appears in sales velocity so our budget meetings are easy to follow. Even the first week of any new sales representative feels productive thanks to a smoother onboarding process. Because of the product configuration feature, the product combinations make more sense. Review collected by and hosted on G2.com.

I get stuck with the approvals when the logic grows, it gets harder to trace as the workflow also expands. Review collected by and hosted on G2.com.

Its AI is really helpful to get quotes for products services with customer discussion and satisfaction. The price optimizing let us set prices rules, manage subscriptions and discounts margin can also applied automatically. The customer care of it is very supportive to solve problem of initial setup. Review collected by and hosted on G2.com.

As my experience I really find any serious difficulty just pricing needs to be reduced. Review collected by and hosted on G2.com.

Every time I think, “This pricing rule will probably break,” it just keeps handling it correctly. The AI has earned my confidence little by little. I was also convinced we would still need manual checks on every quote, but it proved me wrong again with how effective it is. Review collected by and hosted on G2.com.

CPQ’s UI does make quoting easy but one of its finest configurations feel buried. I would have liked more flexibility in how quote layouts are implemented. Review collected by and hosted on G2.com.

UI/UX: Easy to use day-to-day once set up, but has a learning curve for new users.

Integrations: Strong within the ServiceNow ecosystem; mixed results outside it.

Performance: Handles complex, rules-driven quoting well; few complaints on raw speed.

Pricing/ROI: Per-user/month subscription, no published pricing; ROI mainly from fewer quoting errors and faster sales cycles.

Support/Onboarding: Support gets solid marks; onboarding/initial setup (pricing rules, catalogs) is the main friction point and often needs technical expertise.

AI/Intelligence: Heavily marketed (AI-driven discovery, pricing, config), but real-world reviewer feedback on it is still thin. Review collected by and hosted on G2.com.

No major downsides right now I am happy with the product Review collected by and hosted on G2.com.