--- title: ServiceNow CPQ Reviews meta\_title: 'ServiceNow CPQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how ServiceNow CPQ works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 79 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # ServiceNow CPQ Reviews & Product Details Visit Website ServiceNow CPQ is an end-to-end omnichannel CPQ platform designed to drive sales performance and enable optimized customer experiences for any business selling complex products or services. Embedded with first-to-market AI innovation, ServiceNow CPQ is an API-first, fully composable solution that combines dynamic product discovery, a proprietary configuration and solving engine, centralized transaction management, customized pricing logic, and flexible customer agreements. * * * Product Website ServiceNow CPQ Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow CPQ Community](https://www.g2.com/products/servicenow-cpq/discuss) Languages Supported English Solution Type All-in-One Overview by Blake Grubbs Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-cpq/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow CPQ Integrations (9) What do users say about integrations? Verified by ServiceNow CPQ [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clio Manage ](https://www.g2.com/products/clio-clio-manage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Database ](https://www.g2.com/products/oracle-database/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP HANA Cloud ](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Camilo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camilo C.") CC Camilo C. Assistant Project Manager Mid-Market (51-1000 emp.) 4/7/2026 "Smooth Organization and Detailed UI That Makes Our Job Easier" 4/5 What do you like best about ServiceNow CPQ? I really like the smooth organization and details this platform can offer to our sales team and also to the customer service agents, it makes our job easier and it’s friendly to handle. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? By now, we are still implementing, not an official usage yet. It is showing a great performance for the UI, we are still adapting to it. So far all good. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? It is helping us to organize the amount of data and the way it shows to the clients when requesting quotes. We are testing the way we received those quotes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jessica L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica L.") JL Jessica L. Quality coordinator Information Services Enterprise (\> 1000 emp.) 4/7/2026 "Great Performance and Accurate Pricing, with Smooth Vendor Order Fulfillment" 3.5/5 What do you like best about ServiceNow CPQ? The performance of the tool is great, it allows me to connect to vendors for order fulfillment and makes it easy to get pricing calculated. it is very accurate Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? there is no function that is not useful with this tool. every function is made to good use and allows users to communicate through different channels and get the answers they need Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? solving the issue of having to calculate numbers daily and helps with reporting to my team on sales results weekly and monthly. it is efficient and practical Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dallas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dallas S.") DS Dallas S. Regional Sales Manager Small-Business (50 or fewer emp.) 4/8/2026 "Best AI Platform I’ve Used—Powerful Algorithm and Easy to Use" 5/5 What do you like best about ServiceNow CPQ? IT comes down to their ai algorithm. It is by far the best AI platform I have ever used. Its ease of use is also another big selling point for me. 10/10 Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? ServiceNow CPQ can be complex to implement, less intuitive for sales teams, and often requires customization, making it slower to deploy and harder to scale. but once mastered its great Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? ServiceNow CPQ streamlines quoting and approvals, reducing errors and cycle time, improving efficiency, and helping teams close deals faster. That has helped my team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nilda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nilda M.") NM Nilda M. Case Management Mid-Market (51-1000 emp.) 4/7/2026 "Flexible, Real-Time ServiceNow CPQ with Easy Integrations and Friendly Support" 5/5 What do you like best about ServiceNow CPQ? What I like about the ServiceNow CPQ is the flexibility, and it can be customized for any complex workflows. Easy integrations and has AI solutions. Friendly support and the performance is in realtime. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Sometimes it can be confusing due to a lack of guidance and the required expertise for some advanced features. The setup is confusing. Difficult when connecting with other systems. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Highly customizable for complex workflows, and it solves slow, error-prone manual quoting by automating product configuration, pricing, and approvals within a platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DM Diego M. Mid-Market (51-1000 emp.) 5/7/2026 "Seamless Integration but Needs More Automation" 5/5 What do you like best about ServiceNow CPQ? I like how ServiceNow CPQ integrates with all modules, which helps streamline revenue generation. The initial setup was very easy and fast. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? There's a lot of manual work involved, with many fields needing to be completed manually. I think AI could help improve its agility. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I use ServiceNow CPQ to generate quotes and orders, which standardizes contracts and products. Its integrations with all modules streamline revenue generation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JP Jojo p. Software Developer Small-Business (50 or fewer emp.) 1/19/2026 "Transforms Complex Pricing with Accurate Automation" 5/5 What do you like best about ServiceNow CPQ? I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote corrections from about 30% to almost zero. This has saved us tons of time. The approval workflows are also good—they automatically send deals to the right person based on discount or customization, so nothing gets stuck waiting on the wrong approver. The initial setup was pretty good. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? The UI needs to be more user-friendly for new people. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I use Logik.ai to automate product configuration and pricing for complex quotes, which prevents configuration errors and saves hours on proposals. It reduces incorrect quotes, saves time with guided selling, and improves approval workflows so deals don't get stuck. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SM srikesh m. Small-Business (50 or fewer emp.) 5/6/2026 "Efficient Product Configuration, Needs UI Improvement" 4/5 What do you like best about ServiceNow CPQ? I like the ease of writing rules and using code in ServiceNow CPQ. The use of script helps me to utilize functions and implement logic effectively. I also appreciate the intuitive setup of ServiceNow CPQ, which made the initial setup straightforward. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? UI customization. I need an easy way to customize UI. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I use ServiceNow CPQ to configure complex products with multi-level BOM and solve complex calculations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Rodrigo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo A.") RA Rodrigo A. Product Marketing Intern Enterprise (\> 1000 emp.) 7/13/2026 "Accelerates Our Sales Process Effortlessly" 4.5/5 What do you like best about ServiceNow CPQ? It’s very useful for our team to accelerate the sales process. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Honestly, I can’t think of any downsides to this. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? It’s assisting us with finding the right use of products and services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alina P.") AP Alina P. Patient Care Coordinator Small-Business (50 or fewer emp.) 4/10/2026 "Easy to Use, Handles Complex Pricing, and Speeds Up Quote Creation" 5/5 What do you like best about ServiceNow CPQ? Easy to use, handles complex pricing well, and integrates smoothly with other systems, making quote creation faster and more efficiently with other systems Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? I believe it has a bit of limited customization in some areas, occasional bugs, and the learning curve can be steep for new users but overall good one Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? well first of all,Streamlines quote creation, reduces pricing errors, and speeds up approvals, helping improve efficiency and overall sales workflow, in general it does the job Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 7/27/2026 "Helps cut down on manual work" 4/5 What do you like best about ServiceNow CPQ? The automation - it handles multi-tier pricing, bundles and discount approval logic well once configured which cuts down on manual quote building time. Also enjoy the fact that I now longer have to spend extra time worrying about accuracy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Takes some time to learn - there’s definitely a learning curve when starting out since the configuration can appear complex. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-cpq/pricing) ServiceNow CPQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1c993a6e283a9bd6408ff2c4457aa165/agentforce-revenue-management-formerly-salesforce-revenue-cloud.png "Product Avatar Image") Agentforce Revenue... 4.2/5(1,502) [ Compare Now ](https://www.g2.com/compare/agentforce-revenue-management-formerly-salesforce-revenue-cloud-vs-servicenow-cpq) ##### ##### ServiceNow CPQ Features Configuration - cpq Product Catalog Guided Selling Configuration Rules Pricing Pricing Flexibility Discounting Commerical Rules Admin Configuration Ease of Admin Channels Channel Partner Support eCommerce [ View More Features ](https://www.g2.com/products/servicenow-cpq/features) ## Top-Rated Alternatives [ ![Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Revenue Management (formerly Salesforce Revenue Cloud)") Agentforce Revenue Management (formerly Salesforce Revenue Cloud) 4.2/5(1,502) ](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) [ ![DealHub AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DealHub AI") DealHub AI 4.7/5(862) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![PandaDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PandaDoc") PandaDoc 4.7/5(3,643) ](https://www.g2.com/products/pandadoc/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-cpq/competitors/alternatives) ##### Categories on G2 [CPQ](https://www.g2.com/categories/cpq)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash)[Visual Product Customization](https://www.g2.com/categories/visual-product-customization) ##### Explore More [Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which AI video generator integrates with marketing automation tools?](https://www.g2.com/discussions/which-ai-video-generator-has-given-you-the-best-balance-of-marketing-automation-integration-and-video-quality)[Which is the best CMMS provider for large corporations](https://www.g2.com/discussions/which-is-the-best-cmms-provider-for-large-corporations) [What are the most popular Salesforce document generation add-ons compared side by side for a RevOps team evaluating their options before committing?](https://www.g2.com/discussions/what-are-the-most-popular-salesforce-document-generation-add-ons-compared-side-by-side-for-a-revops-team-evaluating-their-options-before-committing)[Best SEO platform for boosting e-commerce sites](https://www.g2.com/discussions/best-seo-platform-for-boosting-e-commerce-sites)[Pros and Cons Details](https://www.g2.com/products/servicenow-cpq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)