--- title: ServiceNow CPQ Reviews meta\_title: 'ServiceNow CPQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how ServiceNow CPQ works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 79 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # ServiceNow CPQ Reviews & Product Details Visit Website ServiceNow CPQ is an end-to-end omnichannel CPQ platform designed to drive sales performance and enable optimized customer experiences for any business selling complex products or services. Embedded with first-to-market AI innovation, ServiceNow CPQ is an API-first, fully composable solution that combines dynamic product discovery, a proprietary configuration and solving engine, centralized transaction management, customized pricing logic, and flexible customer agreements. * * * Product Website ServiceNow CPQ Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow CPQ Community](https://www.g2.com/products/servicenow-cpq/discuss) Languages Supported English Solution Type All-in-One Overview by Blake Grubbs Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-cpq/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow CPQ Integrations (9) What do users say about integrations? Verified by ServiceNow CPQ [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clio Manage ](https://www.g2.com/products/clio-clio-manage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Database ](https://www.g2.com/products/oracle-database/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP HANA Cloud ](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 6/8/2026 "ROI is there, but expect an onboarding curve" 3/5 What do you like best about ServiceNow CPQ? The UI is straightforward enough that onboarding doesn't feel like a project on its own, and the ROI has been easy to justify to stakeholders. Coming from a consulting background where clients want to see value fast, that combination matters a lot. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? The initial setup and configuration can feel a bit heavy; it’s not something you can just plug in and start using right away. For teams without a dedicated admin, the onboarding learning curve can slow progress more than expected. Integrations with third-party tools also take more manual effort than I’d like, which adds to the overall time and work needed to get everything running smoothly. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Before using ServiceNow CPQ, quoting and pricing approvals were scattered across emails and spreadsheets, which made tracking progress and keeping clients updated a real pain. CPQ helped centralize that process, which cut down the back-and-forth and made it easier to report on pipeline status to stakeholders in a consistent way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Noel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noel B.") NB Noel B. Sales Manager Mid-Market (51-1000 emp.) 4/7/2026 "Faster Sales Cycles with Accurate Quotes and Automated Pricing" 4.5/5 What do you like best about ServiceNow CPQ? Prevents Incompatible combinations, reduces errors in quotes, it also can automatically calculate pricing, discounts, promos, contract terms, makes the sales cycle much faster Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Many users say it’s not plug-and-play, especially for admins building logic, pricing,Advanced features (rules engine, pricing logic) require training or prior experience, Business users can struggle without technical support., Needs developers or experienced architects Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Manual and error-prone quoting: Sales teams often build quotes in spreadsheets or disconnected tools, leads to pricing mistakes, invalid configurations, and delays, automating pricing rules, enforcing valid product configurations, Generating accurate quotes instantly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Seejal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seejal S.") SS Seejal S. Business Data Analyst Enterprise (\> 1000 emp.) 6/11/2026 "AI-Powered Automation with Highly Useful Customization" 5/5 What do you like best about ServiceNow CPQ? Automation of the process using their AI powered solutions is really a big advantage and customization features are really useful. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? We had some issues with integration of our asset management systems but in the end the support team helped us. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Automation, process efficiency, tracking, quote management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RM Ramesh M. Consultant Mid-Market (51-1000 emp.) 6/10/2026 "Flexible Configurations and Promising, Easy-to-Use AI" 4/5 What do you like best about ServiceNow CPQ? best things is Configurations it provides and i can adjust the pricing logic with my own config values , the AI part is also promising and easy to use. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? it took me bit more time to learn how to use it , i also like to see more options in Third party integration Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? It helps reducing manual error and incorrect calculations , i do not need to remember a lot of numbers as well , using CPQ my overall work happens faster Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. System Engineer Mid-Market (51-1000 emp.) 1/22/2026 "Fast, Responsive CPQ with Excellent Guided Selling" 5/5 What do you like best about ServiceNow CPQ? If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and the “guided selling” works it feels like the system asks the right questions so I don’t accidentally quote an impossible product configuration. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expect a steep learning curve. Due to its frequent connection to Salesforce or ServiceNow, the software may feel disconnected or buggy if those systems experience issues. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? It ends the back-and-forth between Sales and Engineering. Prior to using Logik, I would put in a quote, and I would discover down the line that it wouldn’t fit. Logik identifies such errors on the spot. What it means to me is I could deliver a complex quote to a customer within minutes rather than getting it verified by a professional in two or three days. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") TM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/23/2026 "Super Easy to Use—Streamlines Workflow with Faster, Error-Free Sales" 5/5 What do you like best about ServiceNow CPQ? Super easy to use, and I love how it helps my workflow better. It makes sales faster,It reduces mistakes,AI helps guide decisions,Everything is connected Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? ServiceNow CPQ is powerful, but it’s not perfect. If you’re evaluating it (or talking about it in an interview), these are the main downsides people run into Getting ServiceNow CPQ up and running can take time. You’ll often need: Skilled admins or consultants Careful setup of pricing rules and product logic Strong planning upfront It’s not a quick plug-and-play solution. High cost Licensing + implementation + maintenance can add up quickly, especially for smaller teams. You’re paying not just for the tool, but for the ecosystem around it. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Reps often build quotes in spreadsheets or across multiple systems, which takes time and delays deals. You can generate accurate quotes quickly, respond to customers faster, and close deals sooner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite OC Omar C. Enterprise (\> 1000 emp.) 5/6/2026 "Centralized but Needs Flexibility" 2.5/5 What do you like best about ServiceNow CPQ? I find having ServiceNow CPQ on the same platform as other functions makes administration and usage easier. The centralized operations allow us to scale our growth relative to the rest of the portfolio. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Some aspects can be a little rigid, and we are avoiding customizations, so a business change is needed before we expand. The initial setup was not easy, but this is due to business readiness. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I find ServiceNow CPQ's integration with our platform eases administration and usage. It helps centralize operations, making it easier to scale growth with our portfolio. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KD keshav d. Software Engineer Enterprise (\> 1000 emp.) 1/6/2026 "Real-Time Visual Customization Makes Product Selection Effortless" 4/5 What do you like best about ServiceNow CPQ? : Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you see the scale shift immediately. This visual feedback loop eliminates the blind feeling of selecting part numbers from a boring dropdown list. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Sometimes, too much freedom is a bad thing. When a customizer offers thousands of combinations of colors, materials, and hardware, users can become overwhelmed. A texture might look like brushed steel in the digital preview but look like flat grey plastic in reality. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Logik.ai uses Constraint Logic. It’s like having a genius expert sitting next to you. If you select a specific high-voltage power supply, the system will automatically grey out the incompatible plugs or highlight the "required" cooling fan in red. It guides you to a valid solution rather than punishing you for an invalid one.it is very intelligent Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Corbin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corbin H.") CH Corbin H. Partner Small-Business (50 or fewer emp.) 4/7/2026 "Seamless Integration Boosts Productivity" 4.5/5 What do you like best about ServiceNow CPQ? I really like the integrations of ServiceNow CPQ. It works seamlessly with our other apps and IT systems, allowing us to pull data for research much quicker than other competitors. Additionally, I'm very happy with the customer support; it was helpful throughout the setup process. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? The learning curve is fairly steep for some of our employees, but overall, it's not too hard of a platform to use. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I use ServiceNow CPQ to automate processes, saving time on research and reducing payroll expenses by boosting productivity. It integrates seamlessly with our apps and IT systems, allowing quicker data access compared to competitors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SK shri k. Mid-Market (51-1000 emp.) 5/6/2026 "Streamlines Sales with User-Friendly Configurations" 4.5/5 What do you like best about ServiceNow CPQ? I like the configuration options, user interface, and rule engine in ServiceNow CPQ. The sales team finds it easy to use and can quickly create discounts and offers. The initial setup was not that complex, and the Logik.ai team was very supportive in helping. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? It's still not integrated on the platform, and performance could degrade with complex orders. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I find ServiceNow CPQ provides a seamless sales journey, improves sales cycles, and makes it easy for my team to create discounts and offers quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-cpq/pricing) ServiceNow CPQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1c993a6e283a9bd6408ff2c4457aa165/agentforce-revenue-management-formerly-salesforce-revenue-cloud.png "Product Avatar Image") Agentforce Revenue... 4.2/5(1,502) [ Compare Now ](https://www.g2.com/compare/agentforce-revenue-management-formerly-salesforce-revenue-cloud-vs-servicenow-cpq) ##### ##### ServiceNow CPQ Features Configuration - cpq Product Catalog Guided Selling Configuration Rules Pricing Pricing Flexibility Discounting Commerical Rules Admin Configuration Ease of Admin Channels Channel Partner Support eCommerce [ View More Features ](https://www.g2.com/products/servicenow-cpq/features) ## Top-Rated Alternatives [ ![Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Revenue Management (formerly Salesforce Revenue Cloud)") Agentforce Revenue Management (formerly Salesforce Revenue Cloud) 4.2/5(1,502) ](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) [ ![DealHub AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DealHub AI") DealHub AI 4.7/5(864) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![PandaDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PandaDoc") PandaDoc 4.7/5(3,647) ](https://www.g2.com/products/pandadoc/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-cpq/competitors/alternatives) ##### Categories on G2 [CPQ](https://www.g2.com/categories/cpq)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash)[Visual Product Customization](https://www.g2.com/categories/visual-product-customization) ##### Explore More [Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which AI video generator integrates with marketing automation tools?](https://www.g2.com/discussions/which-ai-video-generator-has-given-you-the-best-balance-of-marketing-automation-integration-and-video-quality)[Which is the best CMMS provider for large corporations](https://www.g2.com/discussions/which-is-the-best-cmms-provider-for-large-corporations) [What are the most popular Salesforce document generation add-ons compared side by side for a RevOps team evaluating their options before committing?](https://www.g2.com/discussions/what-are-the-most-popular-salesforce-document-generation-add-ons-compared-side-by-side-for-a-revops-team-evaluating-their-options-before-committing)[Best SEO platform for boosting e-commerce sites](https://www.g2.com/discussions/best-seo-platform-for-boosting-e-commerce-sites)[Pros and Cons Details](https://www.g2.com/products/servicenow-cpq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)