--- title: ServiceNow CPQ Reviews meta\_title: 'ServiceNow CPQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how ServiceNow CPQ works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 79 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # ServiceNow CPQ Reviews & Product Details Visit Website ServiceNow CPQ is an end-to-end omnichannel CPQ platform designed to drive sales performance and enable optimized customer experiences for any business selling complex products or services. Embedded with first-to-market AI innovation, ServiceNow CPQ is an API-first, fully composable solution that combines dynamic product discovery, a proprietary configuration and solving engine, centralized transaction management, customized pricing logic, and flexible customer agreements. * * * Product Website ServiceNow CPQ Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow CPQ Community](https://www.g2.com/products/servicenow-cpq/discuss) Languages Supported English Solution Type All-in-One Overview by Blake Grubbs Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-cpq/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow CPQ Integrations (9) What do users say about integrations? Verified by ServiceNow CPQ [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clio Manage ](https://www.g2.com/products/clio-clio-manage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Database ](https://www.g2.com/products/oracle-database/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP HANA Cloud ](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Anddrew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anddrew A.") AA Anddrew A. Senior QA Automation Specialist Information Technology and Services Enterprise (\> 1000 emp.) 7/22/2026 "Stable, User-Friendly Platform with Spot-On AI Recommendations" 4/5 What do you like best about ServiceNow CPQ? The platform is so stable that even larger quotes don’t make the system feel heavy. It takes a few deals to unlock its true value, but I would say it is totally worth it. The user-friendly interface and on-point AI recommendations all work best for me. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Connecting our older system wasn’t as smooth as I expected. Quote management also becomes hard to read and follow once there are too many customizations in place. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? With ServiceNow CPQ, new sales representatives generate customer-ready quotes in almost no time. Always the latest version of the quote is available there. Pricing decisions also happen before the quote approaches the customer. Preparing the quote isn’t the hard part anymore. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/14/2026 "ServiceNow CPQ Streamlines Quote-to-Order with Powerful Automation" 4.5/5 What do you like best about ServiceNow CPQ? What I like best about ServiceNow CPQ is how it simplifies and streamlines the entire quote-to-order process within a single platform. It helps reduce manual work by automating complex pricing, product configuration, approvals, and quote generation. The integration with existing ServiceNow workflows also improves visibility across teams and makes collaboration between sales, operations, and other stakeholders much smoother. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? One area I dislike about ServiceNow CPQ is that the initial setup and configuration can feel complex, especially when dealing with customised pricing rules and workflows. There is a learning curve for new users, and some advanced configurations may require technical support. However, once properly implemented, the platform becomes much easier to use. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? ServiceNow CPQ helps solve the challenges of manual quoting, complex pricing, and lengthy approval processes. By automating product configuration, pricing, approvals, and quote generation, it reduces errors and saves significant time. This has helped improve efficiency, provide better visibility into the quoting process, and enable teams to respond to customer requirements more quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Charis d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charis d.") CD Charis d. Director of Global Accounts Manufacturing Enterprise (\> 1000 emp.) 8/3/2026 "Intuitive UI and Guided Setup Make ServiceNow CPQ Bundling Easy" 4/5 What do you like best about ServiceNow CPQ? The ServiceNow CPQ has made it easy to build custom product bundles and handle pricing without second-guessing myself. Its intuitive UI/UX and guided interface walk me through every step, while the responsive support team has been helpful whenever questions come up. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Setting up complex rule updates feels like a bit of a headache. Otherwise, all is good yet. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? The risk of making expensive pricing mistakes and ending up with incompatible product configurations has been resolved. Before, building custom orders meant juggling messy spreadsheets and constantly worrying about calculation errors. That often slowed down the sales process and created unnecessary confusion for clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Executive Director Small-Business (50 or fewer emp.) 8/3/2026 "Modern AI That Simplifies Product Configuration, Pricing, and Approvals" 4/5 What do you like best about ServiceNow CPQ? The best thing is it is built with modern AI approach that help us to understand what customer want in sales reps and to configured product simply. I can also manage product prizing and approvals hunting latest discounts. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? The implementation need serious planning to set the right architecture because of its complexity, it needs to be plug and play for better user interaction. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? It empowers the logic for e commerce cites to handle complex sales reps across every social channel to empower product sales. Tight integration with third party apps to fulfill customer billing service online to hands off from cash. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![kathy b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kathy b.") KB kathy b. Strategic Account Manager Information Technology and Services Enterprise (\> 1000 emp.) 8/7/2026 "Intelligent Automation That Speeds Up the Sales Cycle" 3.5/5 What do you like best about ServiceNow CPQ? For me, the real value comes from its intelligent automation. The AI-assisted recommendations, approval routing, and rule-based validations help speed up the sales cycle while still keeping everything consistent. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? There is a slight learning curve at first, but the customization options make it worthwhile in the long run. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Real-time quote tracking and synchronized CRM/ERP data have made it much easier for us to monitor every deal while also improving overall performance. With less manual work, our sales productivity is higher, and ROI is stronger, since we can spend more time closing deals instead of getting bogged down in paperwork. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Julia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia M.") JM Julia M. Senior Account Executive Mid-Market (51-1000 emp.) 8/5/2026 "Intuitive Guided Selling for Accurate Quotes, but ERP Integration Takes Extra Effort" 3.5/5 What do you like best about ServiceNow CPQ? The Guiding Selling feature is best and it provides intuitive guidance for us to choose the right customized product for customers. It helps to create discounts, pricing and calculations for creating accurate quotes. Its performance is very well as compare to other product. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? While integrating with ERP systems sometimes its difficult to navigate and required additional work especially for IT environment. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? We can now access real insights for product popularity and quoting which helps us to making decision to upgrade Marketing automations. We can also configure complex product by offering required customization to customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mahender V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahender V.") MV Mahender V. Administrative Specialist Enterprise (\> 1000 emp.) 7/27/2026 "Outstanding UI/UX and AI Chat Support, Though a Bit Too Flashy for Long Use" 3.5/5 What do you like best about ServiceNow CPQ? The best thing I found was the AI chat support and the built-in system integration. The UI/UX design was simply outstanding, and the pricing seems to be reasonable. It was easy to get started on the platform, the performance felt superior, and overall I was very happy with the experience. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Right now, the UI feels too flashy, and it’s hard to use for longer periods of time. I’d suggest offering a more basic, simpler interface option. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? The platform is delivering a great deal of output, and our clients are really loving what’s been provided so far. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Angel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel M.") AM Angel M. Field Product Manager Enterprise (\> 1000 emp.) 4/7/2026 "Streamlined Pricing with Some Integration Challenges" 5/5 What do you like best about ServiceNow CPQ? I appreciate how ServiceNow CPQ centralizes pricing logistics, discounts, approvals, and margin rules, which helps ensure deals are priced quickly and correctly and avoids over-discounting. Having pricing expertise integrated into the system allows sales to self-serve most deals, while specialists handle only exceptions. I also found the initial setup to be very easy with my team, who are strong and capable, benefiting from good training. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Integrating with non-ServiceNow CRM/ERP systems can be challenging. If your main system is not ServiceNow, like Salesforce, you might find yourself wishing for more ready-made patterns and have to invest in custom integrations for accounts, contracts, pricing, and fulfillment. A deeper, opinionated packaged connector would be more beneficial rather than just APIs. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? ServiceNow CPQ solves slow, inconsistent pricing and discounting issues. It centralizes pricing logistics, discounts, approvals, and margin rules, allowing deals to be priced quickly and correctly, avoiding over-discounting. Sales can self-serve for most deals, with specialists handling only exceptions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tomia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomia R.") TR Tomia R. Enterprise (\> 1000 emp.) 6/9/2026 "Simplified IT Incident Management with Ease" 5/5 What do you like best about ServiceNow CPQ? I like ServiceNow CPQ because everything is right there. It literally helps me with incident reports and makes it easy to find notes from other IT specialists regarding specific incidents. This helps when coworkers have worked on the same or similar incidents or calls from certain departments. Honestly, I love everything about it. There's really nothing that it does now that I have a problem with. It has definitely simplified my job. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? I have not seen any issues that are that I have anything negative to say Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? ServiceNow CPQ makes it a lot easier to find notes from other IT specialists and simplifies incident report management, making everything I need accessible in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite YL Yong-Lee L. Enterprise (\> 1000 emp.) 5/7/2026 "Difficult Implementation but Promises Efficiency" 2.5/5 What do you like best about ServiceNow CPQ? I am looking forward to being able to offer standard offerings and to add and update them quickly with ServiceNow CPQ. I expect this will help in increasing the speed of quote to delivery, making it much faster. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? I've had difficulty with the implementation of ServiceNow CPQ. We have all the requirements, but there are issues with getting them into different tables, like product offering, product specifications, service specifications, and resource specifications. The initial setup was also very hard, and I feel there could be a better guide for putting requirements into the right areas. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I use ServiceNow CPQ to create quotes and capture our company functionalities. It helps us have standard capabilities to offer to customers, quickly add and update offerings, and reduce the time from quote to delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-cpq/pricing) ServiceNow CPQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1c993a6e283a9bd6408ff2c4457aa165/agentforce-revenue-management-formerly-salesforce-revenue-cloud.png "Product Avatar Image") Agentforce Revenue... 4.2/5(1,502) [ Compare Now ](https://www.g2.com/compare/agentforce-revenue-management-formerly-salesforce-revenue-cloud-vs-servicenow-cpq) ##### ##### ServiceNow CPQ Features Configuration - cpq Product Catalog Guided Selling Configuration Rules Pricing Pricing Flexibility Discounting Commerical Rules Admin Configuration Ease of Admin Channels Channel Partner Support eCommerce [ View More Features ](https://www.g2.com/products/servicenow-cpq/features) ## Top-Rated Alternatives [ ![Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Revenue Management (formerly Salesforce Revenue Cloud)") Agentforce Revenue Management (formerly Salesforce Revenue Cloud) 4.2/5(1,502) ](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) [ ![DealHub AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DealHub AI") DealHub AI 4.7/5(861) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![PandaDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PandaDoc") PandaDoc 4.7/5(3,644) ](https://www.g2.com/products/pandadoc/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-cpq/competitors/alternatives) ##### Categories on G2 [CPQ](https://www.g2.com/categories/cpq)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash)[Visual Product Customization](https://www.g2.com/categories/visual-product-customization) ##### Explore More [Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which AI video generator integrates with marketing automation tools?](https://www.g2.com/discussions/which-ai-video-generator-has-given-you-the-best-balance-of-marketing-automation-integration-and-video-quality)[Which is the best CMMS provider for large corporations](https://www.g2.com/discussions/which-is-the-best-cmms-provider-for-large-corporations) [What are the most popular Salesforce document generation add-ons compared side by side for a RevOps team evaluating their options before committing?](https://www.g2.com/discussions/what-are-the-most-popular-salesforce-document-generation-add-ons-compared-side-by-side-for-a-revops-team-evaluating-their-options-before-committing)[Best SEO platform for boosting e-commerce sites](https://www.g2.com/discussions/best-seo-platform-for-boosting-e-commerce-sites)[Pros and Cons Details](https://www.g2.com/products/servicenow-cpq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)