---
title: ServiceNow Connector Reviews
meta_title: 'ServiceNow Connector Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceNow Connector works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 5
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# ServiceNow Connector Reviews
**Vendor:** Softphone.it  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 5
## About ServiceNow Connector
The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.



## ServiceNow Connector Pros & Cons
**What users like:**

- Users value the **easy automation** in ServiceNow Connector, enhancing workflows with real-time data integration. (1 reviews)
- Users appreciate the **ease of use** of ServiceNow Connector, finding it simple and straightforward to navigate. (1 reviews)
- Users value the **real-time monitoring** capabilities of ServiceNow Connector, enhancing data visibility and workflow automation. (1 reviews)

**What users dislike:**

- Users face **customization issues** with added fields or tables, requiring frequent updates to reports and automations. (1 reviews)
- Users face **update issues** as new custom fields or tables require additional maintenance for reports and automations. (1 reviews)

## ServiceNow Connector Reviews
  ### 1. Great efficiency and Integration capability

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about ServiceNow Connector?**

Seamless Integration, Productivity Boost & Ease of Use

**What do you dislike about ServiceNow Connector?**

Customization Issues & Documentation part

**What problems is ServiceNow Connector solving and how is that benefiting you?**

Improved productivity, Task automation, Enhanced collaboration & Scalability


## ServiceNow Connector Discussions
  - [What is ServiceNow Connector used for?](https://www.g2.com/discussions/what-is-servicenow-connector-used-for)

- [View ServiceNow Connector pricing details and edition comparison](https://www.g2.com/products/servicenow-connector/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A54%3A31+-0500&secure%5Bsession_id%5D=241150a3-1e32-4a27-bca3-71544aa1f3e9&secure%5Btoken%5D=3bc9392a776fdcd77b63247ae4219494def85f29ba5ead0d4826dca7da7a0a30&format=llm_user)

## ServiceNow Connector Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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