Service Now Cloud Management makes it easy to access cases and documents from anywhere. All you need is a secure and stable internet connection. Review collected by and hosted on G2.com.

The biggest issue I have found is if you have a spotty internet connection. It will take forever to load in those cases. Review collected by and hosted on G2.com.

I like how I am able to create shortcut menus in order to choose the type of tickets I want to open or focus on, rather than look at a hundred plus tickets at once. It is more efficient to be able to sort the tickets by date or by the issue. Review collected by and hosted on G2.com.

I dislike the lack of instructions or tutorials to allow using ServiceNow easier or user friendly for first timers. Review collected by and hosted on G2.com.