I use ServiceNow App Engine to build custom apps and automate business processes. I appreciate the low-code capabilities, making development much faster and easier. Tools like the visual form designer and flow designer, along with reusable components, really help in building applications and automating workflows. The setup process is guided and creating an app is super easy just by inputting basic details like app name and roles. Review collected by and hosted on G2.com.

When applications become more complex, while the low code tools are great for quick development, advanced use cases sometimes require deeper scripting and customization which can reduce the simplicity of the platform. Better debugging, stronger documentation, and guided setup are needed. Review collected by and hosted on G2.com.

I use the ServiceNow App Engine because it allows me to build and customize enterprise applications quickly without heavy coding, thanks to its low-code approach. I really like that it automates workflows efficiently, streamlining processes such as approvals, incident handling, and service requests. The clean and intuitive UI makes it easy to design workflows and manage processes. I also appreciate how it integrates different systems, eliminating data silos and centralizing business processes on one platform. It's reliable in handling enterprise needs due to its scalability and performance. The seamless integration capabilities with tools like REST APIs, ServiceNow modules, and Microsoft applications help me create a connected ecosystem, making end-to-end business processes smooth. I also like how it reduces development time, which improves productivity and efficiency, enabling faster development and operation management. Review collected by and hosted on G2.com.

While ServiceNow App Engine is powerful, simplifying the initial setup and learning curve would make it even more accessible for new users. Enhancing pricing flexibility could help smaller organizations adopt it more easily. Expanding low-code capabilities further to reduce the need for scripting would improve usability. More detailed and beginner-friendly documentation would make onboarding smoother and faster. Review collected by and hosted on G2.com.

It’s easy to use, even for colleagues without much development experience. For product owners, it’s a good option to try out as a POC or for an internal project. With low-code capabilities and integration with flow-designer, it becomes easier to integrate and build something functional. One of the best thing is, we can explore it in our developer pdi. Review collected by and hosted on G2.com.

While the Workspaces and Portals are highly functional, they come with some design constraints. We can’t do a lot of customization, and the licensing cost is an added dependency as well. Review collected by and hosted on G2.com.

What I like best about ServiceNow App Engine is the combination of App Engine Studio and Flow Designer. The drag-and-drop workflow builder makes it much faster to automate approval processes and operational tasks without writing a lot of custom code. From a DevOps perspective, I also like how easily it integrates with REST APIs, which helps connect deployment pipelines, monitoring tools, and cloud platforms. Instead of handling repetitive requests manually, we can automate them, saving time and reducing human error. An unexpected benefit is how quickly non-developers can build or modify internal applications, which speeds up collaboration between development, operations, and business teams without always depending on engineering resources. Review collected by and hosted on G2.com.

One area that could be improved is the performance of App Engine Studio when working on larger applications with multiple tables, flows, and integrations it can sometimes feel slow and make development less efficient. From a DevOps perspective, troubleshooting complex workflows is also challenging because debugging and logging capabilities could be more detailed. I would also like to see deeper native integration with modern DevOps tools and better version control and CI/CD support to simplify application deployment and change management. Improving these areas would make development, testing, and maintenance much smoother for engineering teams. Review collected by and hosted on G2.com.

It is a unified module provided by ServiceNow within the instance, bringing together key areas such as Data (importing spreadsheets, creating a blank table, or setting up a data integration), Experience (Workspace, Catalog Item, Record Producer, Portal, and mobile app experience), Logic and Automation (Flow, Process, or email), and Security (roles). Review collected by and hosted on G2.com.

The downsides or things I dislike about ServiceNow App Engine include its limited ability to handle legacy workflows, ongoing troubleshooting challenges, issues with UI Builder integration, and difficulty supporting more complex use cases. Review collected by and hosted on G2.com.

I use ServiceNow App Engine to build custom applications and automate business workflows, which helps streamline processes like service requests, approvals, and task management using low-code tools. I really appreciate its low-code/no-code development, which makes it easy to build and deploy applications quickly. The workflow automation, seamless integrations, and real-time dashboards stand out, improving efficiency and providing better visibility into operations. Its seamless integration with other systems and automation capabilities work especially well, as it easily connects with tools and provides real-time dashboards for improved visibility, tracking, and process efficiency. The initial setup is relatively easy for basic use cases, thanks to its guided setup and user-friendly interface. Review collected by and hosted on G2.com.

Some areas that could be improved in ServiceNow App Engine include: Learning curve – While low-code helps, beginners can still find it complex without proper guidance. Advanced customization – Requires scripting knowledge, which reduces the benefit of no-code for complex use cases. Performance – Complex workflows or heavy data loads can sometimes impact speed. Debugging tools – Troubleshooting workflows and scripts could be more user-friendly. Cost – Licensing can be expensive, especially for smaller teams or organizations. Review collected by and hosted on G2.com.

ServiceNow App Engine makes it easy to design and deploy applications quickly using low-code tools. I especially like how smoothly it integrates with existing workflows, which helps reduce the need for heavy coding. Review collected by and hosted on G2.com.

ServiceNow App Engine is a powerful platform, but the initial setup and configuration can feel overwhelming, especially for new users. Some of the more advanced features require additional training or technical expertise, which can slow adoption. The interface can also be complex at times, and performance may lag when handling very large workflows. Licensing costs can be high compared to other low‑code platforms as well, which makes it less flexible for smaller teams. Review collected by and hosted on G2.com.

Great tool that helps to build in apps to fit our workflow Review collected by and hosted on G2.com.

I think the product is great. Sometimes it's hard to figure out the UI interface. Review collected by and hosted on G2.com.

I like the low-code development of ServiceNow App Engine and how it speeds up the development time. The seamless integration is also a highlight as it helps build connected solutions without the need for customization. I found the setup straightforward with good documentation, although it does require some platform knowledge. Review collected by and hosted on G2.com.

There's not much I don't like about ServiceNow App Engine, but customization has a learning curve. Review collected by and hosted on G2.com.

I like how ServiceNow App Engine allows me to create custom app workflows, which is very nice. Automating business processes is also a big plus, as I don't have to write everything manually. It gives me flows and logic, making it easier to use. The integration with other systems and APIs to centralize operations is helpful, and I appreciate the data-driven dashboards that help me track APIs and operational metrics. The low-code development platform it offers is great for reducing manual effort and standardizing operations at scale. The automatic role-based routing and trigger actions based on conditions make handling tasks much easier overall. The initial setup was straightforward and easy compared to traditional environments, benefiting from prebuilt templates and guided flows. It's excellent for beginners due to its overall platform and cloud service capabilities, and the automations involved are a huge benefit. Review collected by and hosted on G2.com.

Sometimes there is limited flexibility with ServiceNow App Engine compared to full board enrollments. While the low-code platform speeds up development, it can be restrictive when building highly customized logic or doing complex integrations. This restriction often requires me to work around the platform rather than fully leveraging it. There is also a learning curve for advanced features. Review collected by and hosted on G2.com.