What I like best about ServiceNow App Engine is how well it adapts to the unique needs of higher education. Many of our processes span multiple departments, systems, and approval chains, and App Engine makes it easy to build applications that unify those experiences for students, faculty, and staff. The platform’s low‑code approach allows us to modernize outdated workflows quickly while maintaining governance and consistency across the university. Review collected by and hosted on G2.com.

What I dislike about ServiceNow App Engine is that some of the low‑code tools can feel limiting when you need more advanced customization. As a developer, I sometimes end up switching between low‑code and full‑code approaches to achieve what should be simple enhancements. It’s powerful, but the learning curve around when to use which tool can slow down development. Review collected by and hosted on G2.com.

I like the readiness of ServiceNow App Engine and how quickly apps are usage ready. The scoped applications feature and strong security measures are also aspects I appreciate. It's beneficial that it solves business use cases effectively. The initial setup was pretty smooth, and having access to advanced features with the App Engine is a clear advantage over the native way we used to build scoped apps. Review collected by and hosted on G2.com.

I find that ServiceNow App Engine is missing the capability to show all the related artifacts in one place, which means users need to visit multiple places to find them. There's also missing functionality for building user-related screens using in-house UI builder capabilities, as it always builds in React, which is not ideal. Additionally, the app should be more intuitive for citizen developers because understanding the scoping in ServiceNow can be difficult. Review collected by and hosted on G2.com.

ServiceNow App Engine has completely changed the way our team approaches internal application development. What used to take weeks or even months of back and forth between departments can now be built and deployed in a fraction of the time. The low code experience is incredibly intuitive, but what really stands out is how seamlessly it scales into more advanced scripting and automation when needed.

One of the biggest strengths of App Engine is how well it balances accessibility and power. Non developers can contribute meaningfully through workflows, forms, and UI configuration, while experienced developers still have the flexibility to build robust custom logic using JavaScript and platform APIs. That combination has made collaboration between technical and non-technical teams dramatically smoother.

The integration with the broader ServiceNow ecosystem is another huge advantage. Being able to connect workflows, approvals, CMDB data, notifications, and reporting into a single unified platform eliminates so much operational friction. Instead of juggling multiple disconnected tools, everything lives in one centralized environment with strong governance and visibility.

Performance and reliability have also been excellent. Even as our applications became more complex, the platform remained stable, responsive, and easy to maintain. Features like Flow Designer, reusable components, role-based security, and scoped applications make development feel organized rather than chaotic.

Overall, ServiceNow App Engine strikes an impressive balance between speed, scalability, and enterprise-grade capability. Whether you're building simple workflow apps or sophisticated operational tools, it provides a modern development experience that genuinely accelerates delivery without sacrificing flexibility or control. Review collected by and hosted on G2.com.

Licensing can be confusing and expensive Review collected by and hosted on G2.com.

The best part about ServiceNow AI Agents is how much manual, administrative work they eliminate. Features like automated resolution notes and chat summarization let me focus on actually solving the user's problem rather than doing data entry. The natural language understanding is very solid, making the initial user hand-off much smoother than older, rigid chatbots. Review collected by and hosted on G2.com.

Sometimes the AI struggles with highly specific or niche technical issues that deviate from our standard operating procedures. In those edge cases, it can take a bit too much back-and-forth before the system realizes it just needs to route the issue directly to a human agent, which can occasionally frustrate the end-user. Review collected by and hosted on G2.com.

I appreciate the automation through flow and workflow, along with the easy form configuration and data-driven solutions provided by the ServiceNow App Engine. I really like the creativity and the ability to design and implement almost anything with it. The separation of role-based access control (RBAC) and the ability to get the work to the right team is really valuable. The features that support fulfillment, resolution, requests, and self-service also stand out to me. Review collected by and hosted on G2.com.

I have issues with licensing and transparency of software license consumptions and controls. Software licenses and application instances should be related out-of-the-box when purchased. We shouldn't have to configure and set up the CMDB and CSDM records; it should automatically allow us to report on licenses for the apps built on App Engine. The initial setup was a real pain because we migrated all custom configurations from one instance to another, and due to bad development practices, it was very fragmented. Review collected by and hosted on G2.com.

What I like best is the low-code builder and how easily it integrates with the rest of the platform. The drag-and-drop interface cuts down build time significantly compared to traditional development, and I've been able to automate recurring workflows that used to eat up hours each week. It's made scaling new applications feel a lot less painful. Review collected by and hosted on G2.com.

Could not find anything else to dislike about it yet Review collected by and hosted on G2.com.

What I like most about ServiceNow App Engine is its low-code capabilities, seamless integrations, and scalable performance. While assisting customers, I found it helpful for automating workflows and building business applications with less development effort and smoother onboarding. Review collected by and hosted on G2.com.

ServiceNow App Engine has a learning curve when working with advanced customizations and integrations. Some configurations can take time for newer users to understand, so more guided onboarding resources would make adoption smoother. Review collected by and hosted on G2.com.

Easy to build app as it support low code visual app environment and Business users and developers can collaborate using it. Review collected by and hosted on G2.com.

We can not do much customization as it is low code application and Licensing can be expensive, especially for smaller organizations or teams building many applications Review collected by and hosted on G2.com.

I find ServiceNow App Engine incredibly helpful for automating our manual processes rapidly through its low-code development capabilities, which allow flexibility and customization as needed. The prebuilt templates provide a great head start on process automations, saving us time and effort. Role-based access controls are extremely valuable for maintaining security, ensuring that only the right people have access to sensitive information. Additionally, the UI and UX are just amazing, making the platform easy and enjoyable to use. Review collected by and hosted on G2.com.

The API integrations and overall speed of the platform need improvement. Review collected by and hosted on G2.com.

OOTB templates and integration with Now Assist which enable developers to develop application in a very short period of time Review collected by and hosted on G2.com.

more dynamic templates and simplifyed app migration process across instances Review collected by and hosted on G2.com.