I like the fact that it's easy to kind of access their programs and systems, and the customer service agents help out. Also, the initial setup was relatively easy, and I can't complain much. Review collected by and hosted on G2.com.

I think overall, the pricing structure could be a little bit more affordable. But other than that, everything else is good. Review collected by and hosted on G2.com.

The main advantage I see in using ServiceNow AI Agents is its compatibility with the current workflows. It is not necessary to redesign workflows or spend additional time implementing them because all the suggestions offered by this software solution are generally helpful and effective during everyday routine. Review collected by and hosted on G2.com.

The disadvantage of ServiceNow AI Agents includes the necessity of spending extra time on configuring the system and learning how to use some of its functions. Review collected by and hosted on G2.com.

The thing I like the best about ServiceNow AI Agents is the ability to help streamline tasks. Agent's should not reduce employees, but empower and increase efficiencies of the employees. They help reduce tedious tasks. Review collected by and hosted on G2.com.

The only thing not to like about AI Agents is how some companies leadership sees these as a way to reduce the workforce instead of using them to help make employees more efficient. The lack of knowledge of AI with Owners. Review collected by and hosted on G2.com.

I like how ServiceNow AI Agents take actions and complete work end to end by resolving tickets and reporting. I also appreciate how it improves efficiency by reducing manual effort, automating tasks, resolving requests, and optimizing workflows. Review collected by and hosted on G2.com.

It works well for simpler data, but when there are many business rules, they require extra configurations. The initial setup was a bit complex. Review collected by and hosted on G2.com.

The best about ServiceNow AI Agents is it can understand the user request and take actions based on business rules Review collected by and hosted on G2.com.

Dislike about ServiceNow AI Agents is the hallucination. It is not completely accurate and it hallucinates sometimes, we need to consider everything carefully and validate after its decision Review collected by and hosted on G2.com.

I really like the ServiceNow AI Agents for its intuitive UI and simplified workflows. It's very intuitive and secure, which is a big plus. It's also connected to other third-party agents without too much work and provides real-time observability of agent behavior. The ability to continue fine-tuning agent output and optimize agent behavior is something I value. Additionally, I appreciate the use of multiple LLMs. Review collected by and hosted on G2.com.

It's hard to budget for the agent consumption. It's hard to quantify the total consumption ahead. Review collected by and hosted on G2.com.

I like the ease of use with ServiceNow AI Agents and how it helps in categorizing the issues efficiently. I also find that the ticket enhancement feature and seamless sampling of information across analysts are beneficial. The product's ability to expedite the routing of tickets really stands out. Review collected by and hosted on G2.com.

We have a unique business type and have to learn more. We have to have the AI agent learn our business practice to ensure our answers actually answer the questions. Review collected by and hosted on G2.com.

AI Agents can help you build a process where tickets can follow the complete workflow when created, approved and triaged. With Now Assist, users can summarize INCs and build KBs based on Resolution notes. Review collected by and hosted on G2.com.

It provides recommendations based on work activity, even when there isn’t enough information available and that may lead to misinformation or over-information Review collected by and hosted on G2.com.

I have used ServiceNow AI Agents for hackathon participations and found them beneficial as they automate redundant processes. I like that they help in resolving issues by probing users to get the required input, which facilitates effective triaging. I appreciate the flexibility of using them autonomously or with supervision, which adds to their utility. Additionally, I found the initial setup to be comparatively easy with many OOB options available. Review collected by and hosted on G2.com.

Sometimes orchestrating with multiple agents is a difficulty, and we don't get the desired results. It keeps loading for a long time. Review collected by and hosted on G2.com.

What I like best about ServiceNow AI Agents is how they automate routine tasks and reduce manual effort for support teams. They help handle common queries and requests quickly, which improves response time and user experience.

I also like how well they integrate with existing ServiceNow workflows. The AI agents work within the platform instead of feeling like a separate tool, making it easier for teams to adopt. Overall, they help teams focus on more complex issues while keeping day-to-day operations efficient. Review collected by and hosted on G2.com.

One thing I dislike about ServiceNow AI Agents is that they need proper setup and training to work effectively. If the data or workflows are not well defined, the responses can be inaccurate or less helpful.

There are also limitations when handling complex or unusual requests, where human intervention is still required. Additionally, the cost can be high, which may not be ideal for smaller teams. With better out-of-the-box configurations and simpler tuning options, the experience could be improved. Review collected by and hosted on G2.com.