--- title: ServiceNow AI Agents Reviews meta\_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 476 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 476 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # ServiceNow AI Agents Reviews & Product Details Visit Website ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. * * * Product Website ServiceNow AI Agents Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow AI Agents Community](https://www.g2.com/products/servicenow-ai-agents/discuss) Languages Supported English Solution Type All-in-One Overview by Nelly Ayllon Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-ai-agents/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous CRM SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-crm) Show More ## ServiceNow AI Agents Integrations (32) What do users say about integrations? Verified by ServiceNow AI Agents [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apache Kafka ](https://www.g2.com/products/apache-kafka/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Adapter for OIC ](https://www.g2.com/products/aws-adapter-for-oic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Businessolver ](https://www.g2.com/products/businessolver/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Darwinbox ](https://www.g2.com/products/darwinbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynatrace ](https://www.g2.com/products/dynatrace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gemini ](https://www.g2.com/products/google-gemini/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Icertis Contract Management Software ](https://www.g2.com/products/icertis-contract-management-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") New Relic Intelligent Observability ](https://www.g2.com/products/new-relic-intelligent-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ODO ](https://www.g2.com/products/odo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Java Cloud Service ](https://www.g2.com/products/oracle-java-cloud-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle PeopleSoft ](https://www.g2.com/products/oracle-peoplesoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qlik Talend Cloud ](https://www.g2.com/products/qlik-talend-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys Asset Inventory CMDB Sync ](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business One ](https://www.g2.com/products/sap-business-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Operations Management ](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tenable Vulnerability Management ](https://www.g2.com/products/tenable-vulnerability-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Teneo.ai ](https://www.g2.com/products/teneo-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 5/19/2026 "Pros and Cons of SNOW AI Agent" 4/5 What do you like best about ServiceNow AI Agents? Automate repetitive work — they can handle common IT, HR, customer service, and operations tasks without constant human intervention. Work inside workflows — they’re built into ServiceNow’s platform, so they can act on tickets, requests, incidents, and approvals directly. Natural language interaction — users can ask for help in plain English, making support easier and faster. Faster resolution times — AI agents can triage, suggest fixes, route issues, and even resolve some requests automatically. 24/7 availability — they can support users any time, even outside business hours. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Needs good data — poor-quality or incomplete data in ServiceNow can lead to weak results.Security and compliance concerns — AI agents may need strict controls around access, approvals, and sensitive data. User trust issues — employees may hesitate to rely on AI if responses feel inconsistent. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? oo many repetitive requests Things like password resets, access requests, ticket routing, status checks, and standard FAQs take up a lot of human time. Slow service delivery Employees and customers often wait too long for responses, approvals, or resolutions. Ticket overload for support teams Service desks can get flooded with simple, repetitive issues, leaving less time for complex work. Inconsistent service quality Human agents may answer questions differently or miss steps in a process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Shantanu A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shantanu A.") SA Shantanu A. Specialist Excellence in Data Analytics at IHG Hotels & Resorts Enterprise (\> 1000 emp.) 3/1/2026 "Efficient, Compliant Automation with Seamless ServiceNow Integration" 4.5/5 What do you like best about ServiceNow AI Agents? It is their ability to combine automation with intelligence in a practical business environment. They don’t just respond to queries — they understand context, route tasks accurately, and trigger the right workflows without manual intervention. From a data and operations perspective, I appreciate how they reduce repetitive workload such as ticket categorization, prioritization, and approvals. This improves SLA performance and allows teams to focus on higher-value analytical and strategic tasks. Another strong point is their seamless integration with existing ServiceNow modules, which ensures better visibility, traceability, and governance. The built-in analytics also help identify recurring issues and process bottlenecks. Overall, the biggest advantage is efficiency with control — automation that still maintains compliance, transparency, and structured workflows. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? As a Data Analytics Lead, one limitation I see with ServiceNow AI Agents is that their effectiveness heavily depends on data quality and proper configuration. If historical ticket data is inconsistent or poorly categorized, the AI may misclassify requests or provide inaccurate recommendations. Another challenge is initial setup complexity. Implementing AI Agents requires careful workflow design, training data preparation, and continuous tuning. Without proper governance, there is also a risk of over-automation where edge cases are not handled correctly. Additionally, in some scenarios, AI responses can lack deeper business context, especially for complex or cross-functional issues. This means human oversight is still necessary to ensure accuracy and reliability. Overall, while powerful, they require strong data governance and ongoing monitoring to perform optimally. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? It solve several operational and service management challenges that organizations commonly face. One major problem is manual ticket triaging and routing. Earlier, support teams had to review, categorize, and assign tickets manually, which caused delays and SLA breaches. AI Agents now automatically classify, prioritize, and route requests to the correct teams, significantly reducing response time. Another problem is repetitive administrative tasks such as approvals, follow-ups, and status updates. AI-driven workflow automation removes these bottlenecks, improving process consistency and reducing human error. They also address limited visibility into service trends. By analyzing historical incidents, AI Agents help identify recurring issues and bottlenecks, enabling proactive problem management rather than reactive firefighting. For me as a Data Analytics Lead, the benefit is clear: reduced operational workload, faster turnaround time, improved SLA performance, better data-driven insights, and more time for the team to focus on strategic analytics instead of routine tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![SOMIA F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOMIA F.") SF SOMIA F. Adjunct Faculty Computer Science Enterprise (\> 1000 emp.) 4/8/2026 "Builds Your Reputation While You Sleep" 4.5/5 What do you like best about ServiceNow AI Agents? valued for their ability to autonomously manage multi-step workflows, providing 24/7 service automation across IT, HR, and customer service. Key strengths include reducing manual workload through intelligent incident resolution, seamless integration with existing enterprise systems, and enhancing efficiency by handling routine tasks. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? ServiceNow Al Agents are primarily criticized for high implementation complexity, steep licensing costs, and the risk of hallucinations, often requiring extensive, specialized expertise to configure effectively. Users also report that agents can struggle with complex, non-obvious scenarios and require high-quality, well-structured data to avoid inaccurate, generic, or poorly categorized responses. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow Al Agents solve the problem of fragmented, slow, and manual workflows by autonomously resolving IT, HR, and customer service issues. They enable 24/7, personalized self-service, automating routine tasks-like ticket routing and onboarding-which drastically improves operational efficiency, lowers costs, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RK Ravi Teja K. Enterprise (\> 1000 emp.) 5/6/2026 "Efficient Incident Management with Customization Challenges" 4.5/5 What do you like best about ServiceNow AI Agents? I like how ServiceNow AI Agents helps reduce the incident resolution time by allowing analysis of incidents for similar ones and related knowledge base articles. It avoids the need for users to manually check for similar incidents and makes the process more efficient. Plus, the initial setup was quick. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Building custom AI agents is not easy. I tried to include more fields in the incident triage and categorize AI agent and was unsuccessfukl. The agent couldn't populate the fields, and results are inconsistent. I think maybe my script has errors. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents help by analyzing incidents to check for similarities and find relevant KB articles, reducing incident resolution time. It prevents manual searches and improves efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Instructional Technology Coach Small-Business (50 or fewer emp.) 6/23/2026 "ServiceNow AI Agents: Seamless Workflow Fit and Easy Scalability" 4/5 What do you like best about ServiceNow AI Agents? What I like best about ServiceNow AI Agents is how smoothly they fit into our existing workflows without requiring a major process overhaul. It’s also easy to scale by adding new agents within our current environment. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Setup and configuration can take some time, especially when workflows are complex or need a lot of customization. That said, the documentation makes it fairly easy to find guidance on many of these items. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? It’s helping our help desk by reducing the number of people who need to respond to routine calls, and it’s increasing our ROI. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite KS Kim S. Enterprise (\> 1000 emp.) 5/7/2026 "Time-Saving Case Summarization with Easy Setup" 4.5/5 What do you like best about ServiceNow AI Agents? I like how ServiceNow AI Agents save hours of review time for our team, especially since we are just getting started with it. Having good case notes that provide a solid summary is extremely helpful. I find it valuable that I can get an overview of long-running cases in moments, rather than spending hours reading through weeks of chat. The initial setup was easy, which was a relief. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? It tried to interpert our code, which it usually doesn't get right Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to summarize long-running cases, which saves me from reading lengthy chats and provides an overview quickly. It has saved hours of review time for our team, and generates good case notes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Dwayne P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dwayne P.") DP Dwayne P. Microsoft Certified Tech Advisor Mid-Market (51-1000 emp.) 5/13/2026 "Effortless Navigation and Discovery with Setup Hurdles" 4/5 What do you like best about ServiceNow AI Agents? I appreciate ServiceNow AI Agents for their ability to describe needs and issues in everyday language, which efficiently fuels discovery into issue resolution. I also like the discovery aspect and ease of use that enables smooth navigation across the platform. Despite ServiceNow being a huge platform, the agents make everything feel closer at hand. They make the platform more accessible not only to technicians but to users as well. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The initial setup process I feel needs to be streamlined as it can be daunting getting started. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents for organizing and discovering knowledgebase articles and catalog items, making the platform more accessible and navigation easier for both technicians and users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AO amber o. Small-Business (50 or fewer emp.) 5/7/2026 "Effortless Incident Management with ServiceNow AI Agents" 5/5 What do you like best about ServiceNow AI Agents? I find that ServiceNow AI Agents help with incidents and make my job easier. I appreciate that they assist in researching problems when I'm stuck, helping with the process and ensuring I don't make mistakes. I enjoy learning the steps with AI, especially when I miss something without realizing it. The research capabilities are something I like, and the overall setup process was pretty easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? Even though it helps with the process, I still need to research to make sure that the steps are accurate. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? ServiceNow AI Agents help when I can't find the answer, ease my job, guide me through steps, and prevent mistakes. However, I still need to research to ensure steps are accurate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") AD Verified User in Defense & Space Enterprise (\> 1000 emp.) 5/5/2026 "AI Agents are good but need to understand ckntext" 3.5/5 What do you like best about ServiceNow AI Agents? ServiceNow AI Agents — Quick & Simple Think of them as tireless digital coworkers that handle tasks automatically, across your whole company, without needing step-by-step instructions. ✅ Key Upsides • Faster resolution — ServiceNow’s own IT desk cases resolve 99% faster with AI agents than with humans.  • Less busywork — Repetitive tasks get offloaded, freeing people for higher-value work.  • Proactive, not reactive — Agents anticipate problems and fix them before they escalate.  • They collaborate — Multiple agents work together across departments to finish complex tasks end-to-end.  • You stay in control — governance, approvals, and audit trails are built in. 🏆 Most Helpful Agents |Area |What It Does | |--------------------|-------------------------------------------------------------------| |\*\*IT\*\* |Auto-detects & fixes network issues; categorizes incidents | |\*\*Change Mgmt\*\* |Generates implementation & rollback plans instantly | |\*\*HR\*\* |Handles onboarding, policy questions, employee requests | |\*\*Customer Service\*\*|Resolves cases, processes returns, pulls data from multiple systems| |\*\*Risk & Security\*\* |Monitors vulnerabilities and automates remediation | |\*\*Developers\*\* |Assists with code, scripts, and knowledge base management | Best for: Any work that’s repetitive, time-sensitive, or touches multiple teams. The more connected your workflows, the bigger the payoff.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? The Expensive Robot That Still Needs Babysitting Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? coding is easy but needs a lot debugging and hands on Review collected by and hosted on G2.com. Show More 5/12/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Sammi N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sammi N.") SN Sammi N. Chairman/CEO Small-Business (50 or fewer emp.) 5/19/2026 "Easy Access and Support, but Pricing Could Improve" 5/5 What do you like best about ServiceNow AI Agents? I like the fact that it's easy to kind of access their programs and systems, and the customer service agents help out. Also, the initial setup was relatively easy, and I can't complain much. Review collected by and hosted on G2.com. What do you dislike about ServiceNow AI Agents? I think overall, the pricing structure could be a little bit more affordable. But other than that, everything else is good. Review collected by and hosted on G2.com. What problems is ServiceNow AI Agents solving and how is that benefiting you? I use ServiceNow AI Agents to catalog my clients, making it easy to retrieve their information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-ai-agents/pricing) ServiceNow AI Agents Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3e48650525f4aa1378350d92fa36a539/microsoft-microsoft-copilot-studio.jpg "Product Avatar Image") Microsoft Copilot Studio 4.4/5(155) [ Compare Now ](https://www.g2.com/compare/microsoft-microsoft-copilot-studio-vs-servicenow-ai-agents) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image") Salesforce Agentforce 4.3/5(1,202) [ Compare Now ](https://www.g2.com/compare/salesforce-agentforce-vs-servicenow-ai-agents) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd744c0a19199f5490bf8e9f05949d96/uipath-agentic-automation.png "Product Avatar Image") UiPath Agentic Automation 4.6/5(7,581) [ Compare Now ](https://www.g2.com/compare/servicenow-ai-agents-vs-uipath-agentic-automation) ##### ##### ServiceNow AI Agents Features Customization - AI Agent Builders Natural Language Configuration Security Guardrails Functionality - AI Agent Builders Omni-channel Support Proactive Response Capabilities Seamless Human Escalation Data and Analytics - AI Agent Builders Analytics & Reporting Contextual Awareness Data Privacy Compliance Integration - AI Agent Builders Workflow Automation API Usage Platform Interoperability [ View More Features ](https://www.g2.com/products/servicenow-ai-agents/features) ## Top-Rated Alternatives [ ![Salesforce Agentforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Agentforce") Salesforce Agentforce 4.3/5(1,202) ](https://www.g2.com/products/salesforce-agentforce/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-ai-agents/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which academic scheduling platforms offer quick approval workflows for last-minute location changes?](https://www.g2.com/discussions/which-academic-scheduling-platforms-offer-quick-approval-workflows-for-last-minute-location-changes)[Which Google Workspace utilities automate bulk user operations and reduce IT administrative overhead for large organizations?](https://www.g2.com/discussions/which-google-workspace-utilities-automate-bulk-user-operations-and-reduce-it-administrative-overhead-for-large-organizations)[Which is the best API management platform for enterprises?](https://www.g2.com/discussions/which-is-the-best-api-management-platform-for-enterprises) [Is a dedicated paid search intelligence tool worth it for an in-house PPC team?](https://www.g2.com/discussions/is-a-dedicated-paid-search-intelligence-tool-worth-it-for-an-in-house-ppc-team)[Qualtrics Market Research vs Attest vs Suzy for a brand research team: which is worth the investment for regular consumer surveys?](https://www.g2.com/discussions/qualtrics-market-research-vs-attest-vs-suzy-for-a-brand-research-team-which-is-worth-the-investment-for-regular-consumer-surveys%20)[Pros and Cons Details](https://www.g2.com/products/servicenow-ai-agents/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)