--- title: ServiceMonster Reviews meta_title: 'ServiceMonster Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ServiceMonster works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMonster Reviews **Vendor:** ServiceMonster **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About ServiceMonster ServiceMonster is the premier software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps thousands of service pros make their businesses more professional, more efficient, and more profitable. ## ServiceMonster Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServiceMonster, enabling seamless booking of services at any time. (1 reviews) - Users appreciate the **24/7 scheduling capabilities** of ServiceMonster, allowing them to book services conveniently anytime. (1 reviews) **What users dislike:** - Users desire an **inbuilt voice feature** in ServiceMonster to simplify operations and reduce manual tasks. (1 reviews) - Users feel ServiceMonster needs **inbuilt voice functionality** to simplify tasks and reduce manual input requirements. (1 reviews) ## ServiceMonster Reviews ### 1. Effortless 24/7 Booking Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Tanya S. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about ServiceMonster?** Users seamlessly book services at any time of the day **What do you dislike about ServiceMonster?** Should have inbuilt voice, so don't have to do it manually **What problems is ServiceMonster solving and how is that benefiting you?** Schedules appointments, managing invoice ### 2. Great CRM tool with lots of functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Erika H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about ServiceMonster?** I like that I can schedule, route, email, mail my database easily within one program **What do you dislike about ServiceMonster?** The reporting needs work and the call center function needs completion in the newest update. My call center cannot use the current version to schedule and the billing for the call center is very time consuming. I also don't like that I can't print all AR invocies easily. **What problems is ServiceMonster solving and how is that benefiting you?** Service Monster makes it easy to schedule our routes and keep in contact with our customers. Utilizing one program with automated reminder emails saves me time and makes our company more productive. ### 3. Very helpfull features and good integration with QuickBooks. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about ServiceMonster?** Google Maps and Fill My Schedule automation is a real time saver. **What do you dislike about ServiceMonster?** Internet based software is frequently slow and sometimes inaccessible. Integration with other software isn't as robust as I would like. Bidirectional email and texting with blasting would be great. **What problems is ServiceMonster solving and how is that benefiting you?** Keeping customer records accurate, up to date and accessible. ### 4. Good program, could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Krystina D. | Customer Service Rep., Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2022 **What do you like best about ServiceMonster?** The older version of the program is much better. **What do you dislike about ServiceMonster?** The new version of the program is inefficient and hard to navigate. **What problems is ServiceMonster solving and how is that benefiting you?** There are some crashes with the program, where it becomes slow to load. ## ServiceMonster Discussions - [What is ServiceMonster used for?](https://www.g2.com/discussions/what-is-servicemonster-used-for) - [View ServiceMonster pricing details and edition comparison](https://www.g2.com/products/servicemonster/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A37%3A45+-0500&secure%5Bsession_id%5D=23095bae-74bf-4098-972a-7cee6ce29841&secure%5Btoken%5D=88d0f9dfd7a87d7ee9a51b8a8c73627d6ae8977af8556ec3b2e689954e8ff272&format=llm_user) ## ServiceMonster Features **Additional Functionality** - Employee Management - Workflow Management - Online Booking - Dispatch Management - Customizable Forms - Multi-Location - Customer History - Electronic Payments - Equipment Tracking - Marketing Automation - Mobile Access - Electronic Signature - Accounting Integration - Billing & Invoicing - Inventory Management - Routing - Work Order Management - Activity Tracking - For Carpet Cleaners - Timesheet Management - Quotes/Estimates - Customizable Fields - Email Management - GPS - Customer Database - Drag & Drop - SMS Messaging - Customizable Reports - AI Copilot - Scheduling - Reminders - Generative AI - Alerts/Notifications - Data Import/Export - Third-Party Integrations - Client Portal - Calendar Management - Reporting & Statistics - Real-Time Data - Activity Dashboard - Customizable Templates - Job Management - For Field Service - Customer Management - Mobile Alerts - Service History - API - Recurring Appointments - Customizable Branding - Credit Card Processing - Time Tracking - Job Scheduling - Communication Management - Real-Time Notifications - Confirmations/Reminders - Automated Scheduling - Job Tracking **Generative AI** - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceMonster Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (371 reviews)